Very efficient and friendly service. Ordered one day, ready to pick up from the store next day. Friendly lady checked I was happy with the denominations in the pack ready to pick up, and gave me som... Ver más
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Consulta las opiniones de los clientes
The lady on the travel money desk was very polite and efficient. The whole process was very speedy as I had pre-ordered and after checking my id and payment card, the cash was ready prepared. The on... Ver más
Very straight forward to check rates and book online ,quick processing time. Fortunately there is a collection point very convenient for me to get to. Staff was friendly and able to provide me with m... Ver más
Sainsburys offered a better exchange rate than the post office. Also, I was able to select my preferred date for collection. The staff offered buy back guarantee and guidance. Just one thing to be min... Ver más
Información sobre la empresa
Sobre Sainsbury's Travel money
Escrito por la empresa
Planning a trip? We’re here to help you get great value holiday money, quickly and easily.
At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.
If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.
In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.
Wherever you're going, we’re here to help you start your trip with confidence.
✈️💷Información de contacto
15 Galena Road, W6 0LT, London, Reino Unido
- 0330 022 4577
- customerservices@sainsburystravelmoney.co.uk
- sainsburystravelmoney.co.uk
4,6
Excelente
8 mil opiniones
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Extremely disappointed
I went to collect currency I had ordered, with the opening hours clearly stated in my email. I arrived at 1:45pm, only to find a notice saying the service wouldn’t reopen until 2:30pm.
With ANPR parking restrictions, it was unclear whether I could leave and return without risking a penalty charge.
Unreliable, poor customer service and completely avoidable inconvenience. Overall, very poor service from Sainsbury’s.
1 de septiembre de 2026
Respuesta de Sainsbury's Travel money
Hi David,
Thank you for your feedback, and we're sorry to hear about your experience. While our travel money bureaux may briefly close at quieter times to allow colleagues to take their scheduled breaks, a notice is displayed advising when the bureau will reopen.
We understand how frustrating it must have been to arrive and then be unable to collect your currency as expected. We appreciate your feedback and will continue to do all we can to minimise inconvenience for our customers.
Thank you
Sainsbury's Travel money Customer team
Long wait collecting euros
Had to wait a long time to collect my money. I queued once, gave up & did my shopping then came back to an equally long queue. Needed both kiosks operating……
Lady was lovely who served me & was quick when I finally got to the desk.
2 de septiembre de 2026
Respuesta de Sainsbury's Travel money
Hi Jude,
Thank you for taking the time to leave a review. We're sorry to hear about the wait you experienced when collecting your order and understand how frustrating long queues can be. We're pleased to hear that the colleague who served you was friendly and efficient once you reached the desk, and we'll be sure to pass on your kind comments.
We appreciate your feedback and will share it with the team as we continue looking for ways to improve our customers' experience.
Thank you,
Sainsbury's Travel money Customer team
Easy to order and ready next day!
1 de septiembre de 2026
Foreign Currency …
The process of ordering currency online was easy and at a very competitive rate. Collecting from my chosen store was simple and the service I received from your employee was excellent. Thank you.
25 de agosto de 2026
Good customer service
Good customer service. Easy to pick up when ordered click & collect. Staff are very helpful
25 de agosto de 2026
Euros available to collect instantly.
1 de septiembre de 2026
Very quick and easy to order and collect
1 de septiembre de 2026
The member of staff had already closed…
The member of staff had already closed to go on her break but opened up to help us - she was very friendly and professional (Badger Farm, Winchester 2nd September)
1 de septiembre de 2026
Easy to order
Easy to order. Quick response. Easy collection from my chosen store. Good exchange rate.
25 de agosto de 2026
Great customer satisfaction.
1 de septiembre de 2026
Very easy to order on line and very…
Very easy to order on line and very easy to collect.
1 de septiembre de 2026
Very helpful staff
Very helpful staff, pleasant and knowledgeable. Always go here for my travel money as good rate
25 de agosto de 2026
A convenient way to exchange money
The online exchange worked smoothly and pick-up in store was good too. I'd recommend this.
1 de septiembre de 2026
Respuesta de Sainsbury's Travel money
Hi,
We're delighted to hear that your online exchange worked smoothly and that your in store pick up experience was good. We appreciate your recommendation.
Thank you,
Sainsbury's Travel money Customer team
Respuesta de Sainsbury's Travel money
Hi Anna,
We're so pleased to hear that your order arrived quickly and that you experienced such lovely customer service. Thank you for your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
So convenient and easy to do with good…
So convenient and easy to do with good rates
25 de agosto de 2026
Respuesta de Sainsbury's Travel money
Hi,
We're delighted to hear that you found our service convenient and easy to use, and that you were pleased with our rates. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Respuesta de Sainsbury's Travel money
Hi Stuart,
We are so glad to hear you had such a positive experience with us. Thank you for your wonderful feedback.
Thank you,
Sainsbury's Travel money Customer team
Respuesta de Sainsbury's Travel money
Hi,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Online currency order
After ordering online, notified really quickly that my money was ready.
Polite and speedy treatment when collecting my currency.
1 de septiembre de 2026
Respuesta de Sainsbury's Travel money
Hi,
We're delighted to hear that you were quickly notified about your money being ready after ordering online. We're also pleased that you experienced polite and speedy treatment when collecting your currency.
Thank you,
Sainsbury's Travel money Customer team
Respuesta de Sainsbury's Travel money
Hi,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Very straightforward transaction
Very straightforward transaction, the young lady was very engaging and the whole process was free flowing
1 de septiembre de 2026
Respuesta de Sainsbury's Travel money
Hi Paul,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
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