Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Ordered items on 17th finally said dispatched on 20th but DPD status shows parcel not received….they do not appear to be responding to emails. However the responses were in my junk mail and my order a... Ver más

Valorada con 1 estrellas sobre 5

No delivery Ordered on 25th March and according to DPD tracking, they haven’t even dispatched it yet. DPD have confirmed that they have received no physical item from the sender, only a scanned ba... Ver más

Valorada con 5 estrellas sobre 5

Lieferung hat tadellos geklappt...innerhalb einer Woche zugestellt...hatte zuerst bedenken nach den Bewertungen...aber bekomme mein Produkt sonst nirgends...daher .... Bin überglücklich...und die Pre... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My first experience with Salontotal.com. I would highly recommend this company and Cécile Helmink in particular. As my dedicated account manager she made sure my first transaction with Salontotal.com... Ver más

Información sobre la empresa

  1. Tienda de productos capilares

Escrito por la empresa

Professional hair, skin & beauty products ✓ Ordered before 9pm, shipped today ✓ Fair prices


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

67 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 16% de las opiniones negativas

Suele responder en menos de 1 mes

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Quick and Clear

My order arrived quickly and with good communication throughout. After some websites weren't clear about stock or shipping, Salontotal have come through without any issues. Thanks!

23 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Great service, order was shipped and delivered within the week, considering holiday days in-between, let me know step by step where it was from leaving the shop until it arrived at my house, would 100% recommend and buy again

28 de diciembre de 2022
Opinión espontánea
Valorada con 3 estrellas sobre 5

I’ve get the wrong shampoo

I’ve get the wrong shampoo, not what I ordered.

21 de noviembre de 2022
Opinión espontánea
Logotipo de Salontotal.com

Respuesta de Salontotal.com

Thank you for your review! Please feel free to contact our customer service team for this, here we will be happy to resolve it for you.

Valorada con 5 estrellas sobre 5

Great Affordable Website

Hi this was the cheapest I could find the steampod and bonus it came with a travel case which is lovely and stylish. I ordered and it came I think 2 days later. My only problem is and I think it was my fault, in that I didn't read the description correctly, is that it comes with an American plug but not a huge issue I bought an adapter for €4 so its not the end of the world. Would defo recommend this website.

20 de septiembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not good enough

I can give you my opinion about previous supplies of hair care, but I am unable to comment on the current outstanding order as Yodel have failed to deliver it. Having waited in for two days Yodel have now decided that there is no estimated delivery date. Can you please tell Yodel to deliver my goods and I will be happy to respond to you.

18 de agosto de 2022
Opinión espontánea
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Respuesta de Salontotal.com

Thank you for your message! You may always contact our customer service. We will be happy to help you find a suitable solution.

Valorada con 1 estrellas sobre 5

Falha do stock e envio com muito atraso.

Eu fiz 2 vezes encomendas. Sempre tive problema com envio da encomenda. Primeira vez a encomenda foi enviada após 1 mês de pagamento e só depois varias comunicações com site. É experiencia pessima. A minha segunda e acho última encomenda neste site, não está enviada ate dia de hoje após pagamento efetuado no dia 04.06. É horrivel. Desorganização completa no site muito prejudica negocio e planeamento proprio.

15 de julio de 2022
Opinión espontánea
Logotipo de Salontotal.com

Respuesta de Salontotal.com

É uma pena que o produto que encomendou não estivesse em stock.

Por favor contacte-nos novamente para que possamos procurar uma solução adequada!

Valorada con 1 estrellas sobre 5

Awful customer service

Products and prices are competitive and it's great when everything goes well. But as soon as you have a problem, customer service is a disaster. My parcel was lost by the transporter, I had to chase all the time, they wasted my time and instead of shipping a new package, they preferred to wait and in the end my products were of course out of stock for a new shipment. They decided after few more days to reimburse me. After 5 working days they said it would be done. Which was not the case. I had to chase again and now we are 10 days later and I still don't have my money back. And of course no commercial gesture to apologize or compensate the mess. Cheap as you can expect in NL... So I'm done with them.

14 de julio de 2022
Opinión espontánea
Logotipo de Salontotal.com

Respuesta de Salontotal.com

First of all, we apologize that this has taken so long. This is certainly not the usual course of action.

If there is anything we can do for you, please let us know so we can solve it!

Valorada con 5 estrellas sobre 5

Amazing service

Amazing service, amazing products!
I ordered one case for my steampod and I received two! One additional as a gift. The order arrived relatively quickly and the packaging was perfect. Thank you!

30 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant experience

My first experience with Salontotal.com. I would highly recommend this company and Cécile Helmink in particular. As my dedicated account manager she made sure my first transaction with Salontotal.com was super smooth and efficient. Stock arrived within a week, packed neat and tidy.

10 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Repeat shopper

I have ordered from Salontotal a few times now, they have a great selection of items.
Delivery was fast and I love my hair products!

23 de marzo de 2022
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

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