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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I would give six star if I could. Recently installed Twintec S4. Chris explained everything in detail. Very polite and worked efficiently to install the machine which just fit tiny spaces under my kit... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We decided to use Sapphire Water Softeners after also looking at other companies. Chris from Sapphire came to the house to give us a quote, explain how the softener works and answer our many questions... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We’re very pleased with our new TwinTec S4 water softener, installed by Sapphire Water Softeners at our home in Bromley. The customer service was excellent, with a clear quotation, competitive... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

So pleased we did this. Chris was very experienced and knowledgeable. A lovely, trustworthy person who worked all day to give us soft water which has made a much bigger and better difference to our da... Ver más

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Información sobre la empresa

  1. Proveedor de equipos de ablandamiento de agua

Escrito por la empresa

Sapphire Water Softeners is a family run business based in Smarden, Kent. The company was launched in 2008 by Chris Dyer, who had a background in installing water treatment equipment for a local company. Taking great pride in a reputation for quality installations and personal service, Chris carries out the survey and installations himself, ensuring continuity from start to finish. Mel takes care of the administrative side of the business and is often the first point of contact on the telephone. This customer care continues with a delivery service offering great value on consumable products too. If there are any problems, we act to resolve them as quickly as possible with minimal fuss and, again, there is a huge bonus in being local. We always do our utmost to go the extra mile for our customers who place their trust in us. We cover the whole area of Kent and Southeast London including Ashford, Broadstairs, Bromley, Canterbury, Dartford, Deal, Dover, Faversham, Folkestone, Herne Bay, Hythe, Maidstone, Margate, Medway, Orpington, Ramsgate, Sevenoaks, Sidcup, Tonbridge, Tunbridge Wells and Whitstable. Sapphire Water Softeners are an independent supplier of high-quality, non-electric water softeners and related drinking water solutions. We also supply and deliver block, tablet and granular salt for all types of water softeners and we are especially proud of the personal service we offer. To fully appreciate the difference soft water makes in your home, call 0800 29 85 185 or e-mail us to arrange your free ‘in home’ survey.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

60 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(60)

19 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I would give six star if I could

I would give six star if I could. Recently installed Twintec S4. Chris explained everything in detail. Very polite and worked efficiently to install the machine which just fit tiny spaces under my kitchen sink. Very worth spending on this water softener by Sapphire.

14 de septiembre de 2026
Opinión espontánea
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Respuesta de Sapphire Water Softeners

Thank you Stanley for the brilliant review, very kind of you.

Valorada con 5 estrellas sobre 5

We decided to use Sapphire Water…

We decided to use Sapphire Water Softeners after also looking at other companies. Chris from Sapphire came to the house to give us a quote, explain how the softener works and answer our many questions. He is very experienced and knowledgeable and his quote was very competitive. Chris fitted the softener and we now have lovely soft water and are glad we made the change. We would definitely recommend Sapphire.

31 de julio de 2026
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Respuesta de Sapphire Water Softeners

Lovely review, thank you very much!

Valorada con 5 estrellas sobre 5

TwinTec S4 Installation

We’re very pleased with our new TwinTec S4 water softener, installed by Sapphire Water Softeners at our home in Bromley.

The customer service was excellent, with a clear quotation, competitive pricing, and prompt replies to emails. We also appreciated the flexibility in choosing the 3-way tap.

Chris was very knowledgeable and explained everything clearly. The plumbing work was neat and tidy, and the whole installation was carried out professionally.

We’re very happy with the service and would happily recommend this company.

14 de agosto de 2026
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Respuesta de Sapphire Water Softeners

Thank you for the wonderful review!

Valorada con 5 estrellas sobre 5

Amazing experience! Highly recommend!

Chris from Sapphire Water Softeners recently installed my new water softener and I couldn’t be more happy with it! Chris was so pleasant to deal with and so helpful in explaining all the options and helping us to make the right choice for us, with absolutely no pressure. This was so refreshing and made us feel totally confident in our choice. He booked the job in very quickly and on the day he worked so hard and did such a neat and tidy job. We are loving our new soft water and have already notice the difference on our hair and skin. Cleaning the bathrooms and showers is so much easier too! We would have no hesitation in recommending Chris at Sapphire Water Softeners to anyone!

12 de agosto de 2026
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Respuesta de Sapphire Water Softeners

Thank you very much for the lovely review Ellena.

Valorada con 5 estrellas sobre 5

Friendly

Friendly, reliable and most importantly knows his stuff. Highly recommended

27 de julio de 2026
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Respuesta de Sapphire Water Softeners

Thank you for the great review Caroline

Valorada con 5 estrellas sobre 5

So pleased we did this

So pleased we did this. Chris was very experienced and knowledgeable. A lovely, trustworthy person who worked all day to give us soft water which has made a much bigger and better difference to our daily lives than I was expecting. Thanks a lot! Thoroughly recommend this company and product.

9 de julio de 2026
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Respuesta de Sapphire Water Softeners

Thank you for the wonderful review Margaret and super to hear you're noticing the differences a water softener can make!

Valorada con 5 estrellas sobre 5

Water Softener Installation

Our water softener installation was carried out professionally. Chris arrived on time, worked cleanly and consistently throughout the day. He explained each stage of the fitting clearly, which was appreciated as this was our first water softener. He outlined the available options, but Chris was honest about what we needed now, with other items simply noted as future possibilities, unless we felt we needed it now. A straightforward and reliable service.

13 de julio de 2026
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Respuesta de Sapphire Water Softeners

Thank you Tabitha, lovely review.

Valorada con 5 estrellas sobre 5

Excellent service provided throughout

Excellent service provided throughout, from survey through to completion of installation.
Chris was very professional, considerate and respectful of our home.
We have now been using the water softener for a month and it’s made a huge difference. No more limescale issues.

18 de junio de 2026
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Respuesta de Sapphire Water Softeners

Brilliant to hear you're pleased with the water softener and thank you for the great review!

Valorada con 5 estrellas sobre 5

Sapphire are excellent

Sapphire are excellent. We are delighted with the softener, Chris’s work was excellent, and as a company they communicated brilliantly with us.

If anyone is looking for a softener, speak to Sapphire.

17 de junio de 2026
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Respuesta de Sapphire Water Softeners

Thank you for the great review Edd!

Valorada con 5 estrellas sobre 5

Top service

Top service from the start. Very friendly people. A great product and great company.
If you live in Ashford you need a water softener and Chris is your man.

2 de junio de 2026
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Respuesta de Sapphire Water Softeners

Thank you Nathan for the super review.

Valorada con 5 estrellas sobre 5

Great service

From his initial visit, Chris was very informative and helped guide us through the selection process, helping us choose the right product for our needs. The installation process was great and everything was completed to a high standard, with the softener located exactly where we wanted it. The result has been fantastic and we have really noticed a difference after just a few weeks of use. Would highly recommend Sapphire Softeners! Thanks a lot Mel and Chris

27 de mayo de 2026
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Respuesta de Sapphire Water Softeners

Thank you for the great review Adrian.

Valorada con 5 estrellas sobre 5

Excellent service

We had looked into getting a water softener for a while and after reading some good reviews we opted to choose Sapphire Water softeners. Chris came to give us a quote and explained how it works etc and we thought he was super helpful and friendly. There was no pressure to purchase and could make the decision on our own time. Unlike previous companies who had been very pushy and kept contacting us to get us to purchase.
Chris did a good job of fitting the softener and helped with a couple of other issues with a water filter and tap.
Super friendly and helpful with he’s knowledge too. Absolutely would recommend and highly rate the service we received and being kept updated by Mel also.

25 de mayo de 2026
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Respuesta de Sapphire Water Softeners

Thank you for the lovely review Kirsty

Valorada con 5 estrellas sobre 5

We had a water softener installed…

We had a water softener installed recently with Sapphire and had a great experience. We had tried to book through a larger company but were let down last minute for two seperate appointments.
Chris came to visit and looked at our kitchen for best places to fit and sent through quotes. Communication was great before and throughout the process.
Happy with the quote, we went ahead and booked in for the fitting. Chris came across some issues with our pipework and was able to problem solve to find a solution that worked for us. We were able to see the improvements in our water quality straight away and have been left very happy with the service we received.
Both Chris and Mel have both been so friendly and helpful throughout the process. Would defenately recommend Sapphire to anyone looking for a Kent based company.

26 de mayo de 2026
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Respuesta de Sapphire Water Softeners

Thank you Nicola for the wonderful review.

Valorada con 5 estrellas sobre 5

Great company to deal with

I had a great experience with Sapphire. They responded fast to my enquiry, took time to answer all my questions and give me the advice I needed. Chris dealt patiently with the somewhat crowded plumbing under my sink, and installed a new tap with filter along the way. Now we have softened and filtered water, which makes a HUGE difference to the awful hard water we had before - love it!

31 de marzo de 2026
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Respuesta de Sapphire Water Softeners

Thank you for the lovely review, super to hear the softener is making a great difference.

Valorada con 5 estrellas sobre 5

Outstanding service

Outstanding service. Quick response to our initial enquiry, site visit carried out to check our requirements, recommendations explained, unit fitted in an efficient and very tidy manner and full instructions given. We are very pleased with this new system which is superior to our last unit.

18 de febrero de 2026
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Respuesta de Sapphire Water Softeners

Great review, thank you so much Steve

Valorada con 5 estrellas sobre 5

Highly recommended

We could not have had a more positive experience. The consultation with Chris was incredibly thorough and clear and the installation could not have gone more smoothly. The finish was incredibly neat and tidy and we are delighted with the results. The softer water is already having a major benefit on hair and skin and the filter has transformed the taste!

20 de marzo de 2026
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Respuesta de Sapphire Water Softeners

Thank you very much Beth, wonderful review.

Valorada con 5 estrellas sobre 5

Sapphire Softeners - Great friendly and professional service

Chris and his team have been fast, friendly and highly professional throughout the straightforward process.
Our ageing softener and its associated over pressure pipework was surveyed and replaced within two weeks of initial free onsite review.
The attention to detail and level of service is second to none.
Would highly recommend Chris and his team.
Thank you.

26 de febrero de 2026
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Respuesta de Sapphire Water Softeners

Thank you very much Simon, brilliant view!

Valorada con 5 estrellas sobre 5

Polite and informative throughout

Polite and informative throughout, and gave clear advice on which product would be most suitable for us. Very quick turnaround time, competitively priced, and the work was carried out efficiently. Would highly recommend 👍

21 de enero de 2026
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Respuesta de Sapphire Water Softeners

Many thanks Toby, great review!

Valorada con 5 estrellas sobre 5

Very professional and informative

Very professional and informative. All prices given clearly and explained. Great service. Thanks

14 de noviembre de 2025
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Respuesta de Sapphire Water Softeners

Thank you for the great review!

Valorada con 5 estrellas sobre 5

An awkward piping to the installation…

An awkward piping to the installation but very efficiently done. Softener working straight away and absolutely no problems since fitting it also no more scale around the taps etc.
very satisfactory all round

2 de octubre de 2025
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Respuesta de Sapphire Water Softeners

Thank you for the great review Bob.

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