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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I would give six star if I could. Recently installed Twintec S4. Chris explained everything in detail. Very polite and worked efficiently to install the machine which just fit tiny spaces under my kit... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We decided to use Sapphire Water Softeners after also looking at other companies. Chris from Sapphire came to the house to give us a quote, explain how the softener works and answer our many questions... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We’re very pleased with our new TwinTec S4 water softener, installed by Sapphire Water Softeners at our home in Bromley. The customer service was excellent, with a clear quotation, competitive... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

So pleased we did this. Chris was very experienced and knowledgeable. A lovely, trustworthy person who worked all day to give us soft water which has made a much bigger and better difference to our da... Ver más

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Información sobre la empresa

  1. Proveedor de equipos de ablandamiento de agua

Escrito por la empresa

Sapphire Water Softeners is a family run business based in Smarden, Kent. The company was launched in 2008 by Chris Dyer, who had a background in installing water treatment equipment for a local company. Taking great pride in a reputation for quality installations and personal service, Chris carries out the survey and installations himself, ensuring continuity from start to finish. Mel takes care of the administrative side of the business and is often the first point of contact on the telephone. This customer care continues with a delivery service offering great value on consumable products too. If there are any problems, we act to resolve them as quickly as possible with minimal fuss and, again, there is a huge bonus in being local. We always do our utmost to go the extra mile for our customers who place their trust in us. We cover the whole area of Kent and Southeast London including Ashford, Broadstairs, Bromley, Canterbury, Dartford, Deal, Dover, Faversham, Folkestone, Herne Bay, Hythe, Maidstone, Margate, Medway, Orpington, Ramsgate, Sevenoaks, Sidcup, Tonbridge, Tunbridge Wells and Whitstable. Sapphire Water Softeners are an independent supplier of high-quality, non-electric water softeners and related drinking water solutions. We also supply and deliver block, tablet and granular salt for all types of water softeners and we are especially proud of the personal service we offer. To fully appreciate the difference soft water makes in your home, call 0800 29 85 185 or e-mail us to arrange your free ‘in home’ survey.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

60 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(60)

19 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Local and better than the 'big names'

We chose to use Sapphire water softeners rather than some of the, 'big names' and we didn't regret it. We'd previously had a water softener through Harvey's and found them pushy and the after care not great. Sapphire's quote was very competitive and they were able to install quickly. Chris was very friendly and communication was fantastic. He was punctual and worked really hard to install our softener in the wasted space in the corner of our kitchen. We are also now purchasing salt through sapphire as they are cheaper than our previous suppliers. I have no doubt if we need any after care sapphire will provide it to a high standard. We are very pleased with our softener. Having used one for more than 13 years we couldn't be without one in such a hard water area. It's saved us from lots of plumbing issues, our hair and skin are better and without limescale everything is easier to keep clean.

3 de septiembre de 2025
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Respuesta de Sapphire Water Softeners

Thank you for the wonderful review Lucy.

Valorada con 5 estrellas sobre 5

Top Quality water Softner supplier and installer

After some research on the internet about water Softner suppliers and installers, Sapphire come out highly recommended. I gave Chris a call and straight away I felt I had picked the right company. They are friendly, polite and very professional.

7 de julio de 2025
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Respuesta de Sapphire Water Softeners

Thank you for the wonderful review.

Valorada con 5 estrellas sobre 5

Great service

Great service. Great price.

21 de julio de 2025
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Respuesta de Sapphire Water Softeners

Thank you for the review!

Valorada con 5 estrellas sobre 5

I would highly recommend Sapphire

I can’t fault the experience we had with Sapphire! Chris was extremely knowledgeable and helpful. He talked us through the pros and cons of the 2 machines we were considering and personalised his advice to our house. We found this invaluable and it helped us to make an informed decision.
When it came to install, as usually Chris was extremely polite and knowledgeable and even came back a few weeks later to add a missing part he’d found in our pipework when installing the softener.
I would highly recommend Sapphire if you’re looking for a water softener!

23 de abril de 2025
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Respuesta de Sapphire Water Softeners

Thank you for the lovely review, very kind of you.

Valorada con 5 estrellas sobre 5

Outstanding Service from Start to…

Outstanding Service from Start to Finish
Chris provided a first-class experience from the initial consultation to the final installation. He was professional, knowledgeable, and kept me well-informed at every stage. I really appreciated his clear explanations of the available options, all delivered with absolutely no sales pressure. The installation went smoothly, and I’m extremely pleased with the end result.

23 de junio de 2025
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Respuesta de Sapphire Water Softeners

Thank you George for the brilliant review.

Valorada con 5 estrellas sobre 5

Attempted repairs to old softener & install new one.

We had issues with a very old water softener. Chris came round twice to try and repair it but unfortunately it wasn't successful. So, we had a new one installed.

Chris spent a lot time with this, was very meticulous in his work and was very fair with the charges.

14 de mayo de 2025
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Respuesta de Sapphire Water Softeners

Thank you for the great review!

Valorada con 5 estrellas sobre 5

Exceptional Service

As we were undecided on where the equipment should be placed, we had a a couple of water softener suppliers provide us with a demonstration. Chris had solid knowledge, carried out a survey, provided good advice with practical solutions to our limited space, quality installation and overall, an exceptional service! I would recommend Sapphire Water Softener for all your water treatment solutions!

8 de enero de 2025
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Respuesta de Sapphire Water Softeners

Thank you very much for the great review.

Valorada con 5 estrellas sobre 5

Terence Murphy

All the reviews I've read about Sapphire Water Softeners are rated as 5 stars and rightly so. Following an initial visit to discuss where the water softener could be installed, Chris installed it in our kitchen and it is neatly stored in a cupboard under the work surface with connecting pipework running out of sight in the kick board space below. All the work was carried out neatly and professionally. No hesitation in recommending Sapphire Water Softeners.

16 de junio de 2025
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Respuesta de Sapphire Water Softeners

Thank you Terence, wonderful review!

Valorada con 5 estrellas sobre 5

New water softner

Chris came not many days after we moved in.We were fortunate enough to have the pipe work already in place but we made the decision to have a drinking tap installed and filter. All done with no fuss and very little mess. 100% from Chris great job thank you very much

13 de mayo de 2025
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Respuesta de Sapphire Water Softeners

Lovely review, thank you very much.

Valorada con 5 estrellas sobre 5

Chris is a true professional

Chris is a true professional. He had great trouble getting to our water pipe buried in a 1920s brick wall. He persevered for hours and got the job done.
Customer service of the company is first class, I have now recommended them for at least four of our friends where Chris installed their softeners.
When we are running short of salt, all I do is send a text to Chris with the number of packs needed and Chris will make sure to deliver them promptly.

13 de junio de 2024
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Respuesta de Sapphire Water Softeners

Thank you for the great review!

Valorada con 5 estrellas sobre 5

Excellent service

I came across Sapphire Water Softeners as I was researching getting a water softener 3 years ago; when Chris came to do the survey I knew straight away that I would pick his company because instead of a pressured sales pitch I got honest answers to my questions and helpful advice on what's best for my circumstance. His professionalism made a great impression, he turned up promptly for the installation and did a fantastic job. Bulk buying the salt from him means that I can get the best value on the market, and I can get my yearly cartridges in the post when I message him and Mel that I need one. Chris is always friendly and ready to answer our questions, I hope if we ever move we'll still be in his catchment area. I would not hesitate to recommend Sapphire Water Softeners.

5 de septiembre de 2024
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Respuesta de Sapphire Water Softeners

Thank you very much for the wonderful review Iris.

Valorada con 5 estrellas sobre 5

Sapphire Water Softeners is a wonderful…

Sapphire Water Softeners is a wonderful family run business. We have been using this company for years now ever since we purchased our first water softener. They are so professional, reliable and above all friendly. Of all the services we use as homeowners they are definitely the best. I would highly recommend them.

27 de mayo de 2025
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Respuesta de Sapphire Water Softeners

Thank you for the wonderful review Christine

Valorada con 5 estrellas sobre 5

Chris was efficient and professional…

Chris was efficient and professional throughout. His prices were competitive. We have already recommended Sapphire to friends.

16 de diciembre de 2024
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Respuesta de Sapphire Water Softeners

Thank you very much Sara, lovely review!

Valorada con 5 estrellas sobre 5

Communication was excellent

Communication was excellent, great knowledge on all products that are available, installation was quick, very reasonable price as well. I couldn’t be happier.

18 de febrero de 2025
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Respuesta de Sapphire Water Softeners

Thank you Paula for the lovely review.

Valorada con 5 estrellas sobre 5

Great service

No hard sell, polite, informative and a great job done. Followed up after to see all was ok and regularly scheduled salt when you need it.

24 de mayo de 2025
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Thank you so much for the lovely review Karen

Valorada con 5 estrellas sobre 5

Water softener

Can't fault anything. From initial quote to timescale of fitting and ingenious adaptation of installation site. Chris is the perfect tradesman.... seriously, don't look anywhere else!

30 de julio de 2024
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Respuesta de Sapphire Water Softeners

Great review! Thank you Gill very kind.

Valorada con 5 estrellas sobre 5

Replacing broken water softener.

Our very old water softener had stopped working and from the initial telephone enquiry to the day Chris came to fit the new unit we were impressed with the
friendly, helpful and professional service.

8 de mayo de 2025
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Respuesta de Sapphire Water Softeners

Thank you Jan, such a lovely review.

Valorada con 5 estrellas sobre 5

Great service from start to end

Chris was great from the beginning. Attentive to detail and has done exactly as we agreed. When he could accomplish one of the tasks on the day, he provided a timeline and details on how he will deal with the task and has followed through on all the promises. Would highly recommend!

2 de mayo de 2025
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Respuesta de Sapphire Water Softeners

Thank you so much for the great review Vlad!

Valorada con 5 estrellas sobre 5

Really cannot recommend Chris enough

Really cannot recommend Chris enough.
He arrived when he said he would, explained the options to us and gave us a competitive quote. His plumbing was very neat and tidy, he left everywhere clean, and explained how to use the water softener before he left.
We are now enjoying the benefits of soft water!

28 de abril de 2025
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Respuesta de Sapphire Water Softeners

Thank you very much Dave, lovely review.

Valorada con 5 estrellas sobre 5

We had our water softener installed by…

We had our water softener installed by Sapphire. Chris came, very informative, gave us suitable options, no pressure selling. Professional service, never looked back, no more limescale on glass and chrome. So reduces cleaning and reduces how much shampoo, soap powder etc that you use. Highly recommended.

18 de mayo de 2025
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Respuesta de Sapphire Water Softeners

Thank you very much for the lovely review.

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