It’s hard to review a life insurance company because you really don’t know if it’s a good company or not until you die. However, I have been a long term customer and find the company incredibly easy t... Ver más
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Consulta las opiniones de los clientes
I would leave zero stars if I could. Over the last two days I’ve tried to call on four separate occasions and I’ve been left on hold for over 45 minutes. I’m trying to find out about my mother‘s death... Ver más
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I applied to a couple life insurance companies and SBLI was the fastest and easiest to apply and process. thank you
La empresa ha respondido
I am overall happy with the insurance policies I obtained with SBLI. I reported an issue with one of the policy rates presented, and SBLI quickly resolved the issue and the policy was then issued at t... Ver más
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Información sobre la empresa
- Seguros de vida temporales
- Seguro de protección de ingresos
- Aseguradora (seguros de vida)
- Seguros personales
Acerca de SBLI
Escrito por la empresa
What Makes SBLI Unique?
For over 115 years, SBLI, The Savings Bank Mutual Life Insurance Company of Massachusetts, has protected policyholders with affordable and reliable life insurance solutions, including term life insurance and whole life insurance. Our life insurance specialists provide expert guidance tailored to your needs.
Our Commitment and Strength:
- AM Best Financial Strength Rating of A (Excellent),¹ its second-highest rating category.
- A+ Rating & Accreditation from the Better Business Bureau, its highest rating category.²
- Over 1,000,000 families protected since our founding.
- As a mutual company, we are owned by our policyholders, aligning our interests with yours.
- 1See www.ambest.com for more information.
- 2See www.bbb.org for more information.
Need Assistance?
We're here to help. Contact SBLI’s Customer Service team Monday – Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
Información de contacto
1 Linscott Road, 01801, Woburn, Estados Unidos
- 781-938-3500
- sblimarketing@sbli.com
- sbli.com
SBLI
4,0
Muy bueno
2 mil opiniones
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The transition from being approved to…
The transition from being approved to making the first payment was frustrating. After three calls it was cleared up. Mis-information was provided by the first two SBLI associates. Third associate, very helpful, placed the blame on the initial “ sales person” who established the contract.
8 de abril de 2025
Respuesta de SBLI
Thank you for sharing your feedback, and we sincerely apologize for the frustration you experienced during the transition from approval to making your first payment. We understand how important it is for these processes to go smoothly, and we’re sorry for the confusion caused by the misinformation you received.
We’re happy to hear that you were able to speak with our customer service supervisor today and that the issue has been resolved. We appreciate your patience and are grateful for the opportunity to address the matter.
If there’s anything else we can assist with, please don’t hesitate to reach out.
Respuesta de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
I'm an Agent..I've written close to 75…
I'm an Agent..I've written close to 75 policies with SBLI. They have competitive Preferred rates and nothing beats a quick underwriting decision fairly quick into the App. I find it disappointing that as an Agent, I am not able to make or request simple changes. They are giving me problems just asking for address changes. We can't update their payment info. No way to manually process payments. Additionally, I don't want to have to ask for a full social, some carriers the last 4 works. They send out policy documents with the full socials and full bank accounts. Not ideal but still one of my Top 3 FEX carriers.
3 de abril de 2025
Opinión espontánea
Respuesta de SBLI
Thank you for your feedback and partnership! We’d love the opportunity to reach out and discuss how we can best support your continued success. If you're open to a conversation, would you kindly provide your contact information as requested?
Experience was excellent.
I have had SBLI Insurance for over 25 years and at this point/age in my life I had to transition into getting term life insurance. When I called to ask what my next steps and options were I was lucky to get sales agent, Ron Van Woesik, he made it easy. He went through my options, the costs and the what the medical exam entailed. The phone interview with with Latrice Edwards was friendly yet very professional. My home medical exam was on time and very professional. My overall experience was excellent.
I am glad to be approved for the next phase of having my Life Insurance with SBLI.
31 de marzo de 2025
Respuesta de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Trustworthy
This is my second policy. I have researched other companies and found that the products that SBLI has to offer are transparent and considerably less costly.
22 de marzo de 2025
Respuesta de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Terrible customer experience
I had a really frustrating experience working with SBLI. After my policy was approved, I tried to create an online account in order to submit payment and received an error. I reached out to customer support three times and no one responded. Then, I got a letter in the mail saying that if I didn't submit payment in 2 days, my policy would be void. So, I called and sat on hold for 15 minutes before I was sent to a voicemail box. I finally had to go onto their website, find the email address of the agent who sold us the policy, and reach out to her directly. Wouldn't recommend – hours of frustration to try and give them my money.
19 de marzo de 2025
Respuesta de SBLI
We hear your frustration, and we apologize for the experience you've had with us. We understand how important it is to manage your account and make timely payments, and we’re sorry for the delays and lack of communication you encountered.
Please know we are actively working to address the issues you’ve raised, and we’re committed to resolving this matter quickly. We’ve already reached out to you to discuss this, but please feel free to reach back out if you’d like to talk through anything further.
Thank you for being a valued part of the SBLI family.
It was easy to get more insurance
It was easy to get more insurance!
Randall Zwink was sooo knowledgeable and informative!
18 de marzo de 2025
Respuesta de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Jo-Anne Corcoran resolved technical…
Jo-Anne Corcoran resolved technical issues originating from another dept. Enabling us to finalize the process.
She was always responsive to our calls and questions
20 de marzo de 2025
Respuesta de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
The policy was held up in underwriting…
The policy was held up in underwriting for quite some time, probably due to my A1C @ 7. There were no communications during that delay and the policy was issued, with ~$100 per month higher premium than original quoted. No one told me of this, but I took it anyway. I like your company, and the people have been great. Seems to me they are overloaded and can't devote a lot of time to applicants.
18 de marzo de 2025
Respuesta de SBLI
Hello,
Thank you for sharing your feedback. We are looking into it and will get back to you shortly. We appreciate your patience and thank you for your kind words.
Follow up Communication was slow and…
Follow up Communication was slow and required multiple emails/ or calls on my part to confirm status
14 de marzo de 2025
Respuesta de SBLI
Hello Beverly,
Thank you for sharing your feedback. We are looking into it and will get back to you shortly. We appreciate your patience.
Prompt & easy
13 de marzo de 2025
Respuesta de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Jack Raycroft was extremely helpful…
Jack Raycroft was extremely helpful with providing us the nessary info to update my policy.
28 de febrero de 2025
Respuesta de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Haven’t heard back from anyone
Haven’t heard back from anyone - have no idea what status is
28 de febrero de 2025
Respuesta de SBLI
Thanks for following up and welcome to SBLI. We sent the paper copy this morning, per your request. Let us know if you need any further details or assistance!
Joanne Corcoran was outstanding…
Joanne Corcoran was outstanding representative for your company. Weather it was texts, emails or telephone calls she always got back to me promptly. She answered all my questions and asked if I needed any further information.
26 de febrero de 2025
Respuesta de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
The agent Jack was the most helpful…
The agent Jack was the most helpful agent I have every spoke with .. he was so efficient
5 de marzo de 2025
Respuesta de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
PROMOTIONAL MAILING
I just received a mailing in the mail for life insurance from your company . It was addressed to my late son. How truly INSENSITIVE and Hurtful it was to receive such a mailing . I would advise anyone thinking of usingSBLI as an life insurance company not to use this company Ed G
1 de marzo de 2025
Opinión espontánea
Respuesta de SBLI
Dear Mr. Germano,
I am so sorry to hear about the distress caused by the recent mailing you received from us. Please accept our deepest condolences for your loss. We understand how sensitive these matters are, and I truly apologize for the oversight.
Your feedback is incredibly important to us, and I will personally ensure that this issue is addressed. We are reviewing our mailing processes to prevent this from happening in the future.
If you would like to discuss this further or need assistance, please don’t hesitate to reach out to me directly at MThompson@sbli.com. We genuinely appreciate your understanding and thank you for bringing this to our attention.
Warm regards,
The SBLI team
Customer service skills of agents
The follow up and Michelle’s response to all my questions.
21 de febrero de 2025
Respuesta de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Poor communication
Communication was very poor during the experience. I had to get a medical exam, which I was not expecting as I was told only a small percentage of applicants require a medical exam. Then I took time off work for my scheduled exam and the examiner never showed. Finally, once that was all straight and I was approved, I did not get access to my online account for 2.5 weeks due to a technology issue on their end that required me to reach out about through multiple phone calls and emails. Although I am happy with the policy, the customer service experience was poor.
12 de febrero de 2025
Respuesta de SBLI
Thank you for sharing your experience with us, and I’m truly sorry for the challenges you faced throughout the process. I can understand how frustrating the unexpected medical exam, missed appointment, and delays in accessing your online account must have been. Please accept our sincerest apologies for the communication breakdowns and the inconvenience caused by these issues.
We are grateful to hear that you are happy with your policy, but we recognize that the experience leading up to it didn’t meet the standards you should expect from us. Your feedback is invaluable, and we are taking it seriously to improve our customer service and streamline our processes.
If you would like to discuss this further or need any additional assistance, please don't hesitate to reach out. We appreciate your patience and understanding and are committed to ensuring a better experience moving forward.
Warm regards,
The SBLI Team
Bait and Switch?
I was given a verbal quote, which in the end ended up being more than double the original quote. I felt like the victim of a bait and switch scheme. I am also curious about the purpose of the medical exam/Labs if the results are just going to be discounted if it doesn't show the results they wanted. My blood, urine and blood pressure were all perfect and showed that anything I had been diagnosed with in the far past are perfectly under control, yet I was still rated based on past diagnoses.
1 de marzo de 2025
Respuesta de SBLI
Thank you for sharing your experience with us. We understand how receiving a final quote that differs from the initial estimate can be frustrating, and we strive to provide clear and accurate information throughout the process.
Regarding the medical exam and lab results, the purpose is to assess overall health in relation to your life insurance application. Past diagnoses can sometimes influence the underwriting process, even if current health indicators are excellent. We understand how this might seem unclear, and we appreciate your feedback as it helps us improve our communication.
If you have any further questions or would like more information, please feel free to reach out. We're here to help and ensure you have a positive experience with SBLI moving forward.
Best regards,
The SBLI Team
Respuesta de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
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