First time ordering from secret compass, shipping was fast and the product was exactly as described. Grwat customer service as well, shane was great and helped me out with any questions i had. Will de... Ver más
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Consulta las opiniones de los clientes
The Prime 1 Limited Joker Bust came in pristine condition. Shipping took a few months but Shane was always more than happy to give updates on it. Would definitely buy from Secret Compass again.... Ver más
Ordered a big ticket item and after a couple weeks of no movement on the shipping I reached out. They told me that the item appeared to be lost in post and that they filed a claim. I went ahead and... Ver más
Its always a toss up when purchasing online. Sometimes you can have an awesome experience, and other times in can be a complete nightmare to get what you paid for. I can say that this experience with... Ver más
Información sobre la empresa
Escrito por la empresa
First off, DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS COMMITTING FRAUD. We have been Authorized Dealers in the limited edition collectibles world since 2003, with one of the best reputations you can find online!
Información de contacto
PO Box 1731, 80524, Fort Collins, Estados Unidos
- 9704122322
- sales@secretcompassonline.com
- secretcompassonline.com
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We hade some issues but worked them out.

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Fantastic quality and great service
Fantastic quality and great service. Got my package in Miami in perfect condition right on time. Thanks again!!

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i pre ordered the prime 1 studio batman…
i pre ordered the prime 1 studio batman sonar suit from secretcompassonline , they had the statue delivered to me within 4 months . i wasn’t expecting this statue till 1-2 years . definitely recommend them

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I took a chance and ordered
I saw Secret Compass was selling a set of collectibles that I was looking for so I checked reviews here and took a chance. Shane answered my email questions Sunday night. I paid Monday morning and he shipped same day. Friday UPS delivered it to me. Exactly as described. Highly recommended!! I couldn’t be happier.

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Store kept my $ from pre Oder after…
Store kept my $ from pre Oder after waiting for ever for product and email not 100% guaranteeing me I’d get my product

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10/10 Experience
I don't usually write reviews, but I did a lot of digging before deciding to purchase from SecretCompassOnline and wanted to leave my two cents here since there's not a whole lot of feedback out there. I purchased a Prime 1 statue from them back in December 2022 and the entire experience was great! Because of the holidays I was a bit worried about shipping not updating after a week or two from getting the number so I reached out and they were very quick and nice despite the holidays. We waited a few more days to see if the shipping would update (I am not a shipping novice, so I know when my "hmmmmmmmm" meters start going off and decide to check in). But they were right and the post office was just SUPER backed up but it did update and arrived promptly after. Even customs didn't hit as hard as I expected it to for where I live in Canada. Don't know if I got uncharacteristically lucky or if they are just magic.
Very happy with my experience here and definitely plan to purchase from them again in the future ^.^
Edit: honestly idk why the company 2 years later is replying to all their reviews (good or bad) like they're bad??? Not a fan, very much am a real person with a real order and a real name in their system so idk why we are resurrecting dead reviews for that, especially the ones recommending them. Issues between a site, a ‘customer’, and a company should remain between the parties.

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Great seller
Great seller, great customer service and great product! Thanks for everything!

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Excellent Customer Service
Secret Compass team and Shane are excellent, they are very responsive in emails. Quick to answer questions, provide assistance and some flexibility around payments. It was shipped very quickly and arrived without issue. Very happy with my first transaction. Would highly recommend and would definitely purchase from them again!!

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Great Communication, Trusting
Shane was super helpful and responded within 2 days every time. I ordered Prime One Goku and he was able to help me with the process of paying and receiving it. I could not be any happier with the service. If i could give more stars I would. Package came in with no breaks super fast shipping with precise tracking. Thanks a lot.

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Great first purchase. Thank you!!
Shane and the Secret Compass team is very responsive in emails. Quick to answer questions, provide assistance and some flexibility around payments. Once the item was in stock and final payment was made, it was shipped the following day and arrived without issue. Very happy with this entire (my first) transaction. Would highly recommend and would definitely purchase from them again!!

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Faultless Service
I’d been after the Prime1Studio Doom Slayer Statue for while but sold out everywhere. I stumbled across SecretCompass who had one in stock. I was a bit nervous parting with a large some of money being based in the UK and not using this company before. I needn’t have worried as the communication was first class and prompt. Item arrived earlier than expected with no issues whatsoever. Will definitely be my go to for future purchases.

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Great statue at a great price with…
Great statue at a great price with great customer service. Can't ask for anything else. Thank you.

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I have dealt with this company on several occasions and had nothing but amazing transactions with him! They are highly recommended by me
I have dealt with this company several times in the past for one sixth scale high-end figures and the higher-end prime 1 statues. Secret compass is second to none their customer service is stellar and the way they make sure you're packaging is secure and pristine Shane is Top notch and so is his team!

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Shane is the man!
Shane is the man! Great communication. In the collectibles, half of getting new pieces is the experience you get when buying. As I get older, I want to fuss less with larger retailers who offer promos and rewards programs but I’d rather deal with someone who is solid and will look out for you. I’ve found two retailers that I stick with. Secret Compass is definitely one and you find one that works for you, stay loyal.

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Brilliant and excellent service
Brilliant and fast . Great service and very happy with my items. Communicate is fantastic . Huge thanks will shop again definitely . Much appreciated.

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Great service from Shane
Great service from Shane. Always responded to any queries in a timely manner.

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Purchased an awesome limited edition…
Purchased an awesome limited edition print. It shipped right away, but was immediately lost by the USPS. I contacted the seller and he followed up as best he could. I was about to get a refund when the print miraculously reappeared. The print was in perfect condition and packed very well to protect it on its mysterious journey through the multiverse. A good company that stands behind its products and service.

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Amazing experience
Amazing experience. Shane was fantastic to deal with, and helped make the buying process smooth. This was my first time buying a statue from outside of the UK and Shane did everything he could to make it as easy as possible. Would 100% recommend, buy with confidence!

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Truly great experience - thanks again!
I know I wrote more of the same on Ebay, but I really do want to again thank Secret Compass for the good experience. This statue (the Prime1Studio Indominus) was one I’ve been chasing for some time, but people were price gouging it so, so badly. You, however, priced it fairly, in my opinion, and when the time comes to pursue another stature, I’ll definitely be checking your listings first.

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Absolutely delighted with Secret Compass
Absolutely delighted with Optimus Prime Transformers Bumblebee. Quality is fantastic. Very, very pleased with the whole process of purchase, communication, shipping, tracking and final delivery. Could not have been better. Full marks to Secret Compass.

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