Excellent customer service by Ruby, my problem was regarding a direct debit which was sorted out very quickly with a follow up email with helpful advice. Thank you. I have been with SEFE for gas for... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Thank you to Anna for working with us when we started to fall behind on payments. We're now back where we need to be, but without you help it would have been so much more difficult. With an inad... Ver más
La empresa ha respondido
Sam Credit Team. A big thank you for Sam for not only picking up an issue that she could've pass along but being prompt on same day replies and also being thorough and honest with what can be done.... Ver más
La empresa ha respondido
I have been working closely with Debbie Worrall for the past year. She has gone above and beyond to ensure we received our refund, and helped me clear down and consolidate across numerous accounts. Th... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Here at SEFE Energy, we supply gas, electricity and green energy to a huge range of businesses, big and small. Businesses run on energy. Not just gas and electricity, but human energy. The kind that isn’t satisfied until a problem is solved or a service improved. That’s what drives us at SEFE Energy, and keeps us always reaching for better. We’re constantly finding new ways to improve our service and make things simpler, so you can get on with running your business. We’re the home of positive energy, offering creative solutions to your business energy problems.
Información de contacto
SEFE Energy 5th Floor, 8 First Street, Manchester, M15 4RP , M15 4RP , Manchester, Reino Unido
- marketing@sefe-energy.com
- sefe-energy.co.uk
4,6
Excelente
374 opiniones
Invita a los clientes a opinar
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The lady who helped was very helpful…
The lady who helped was very helpful and sorted out our problems
20 de agosto de 2026
Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Customer service and effectiveness of…
Customer service and effectiveness of service.
17 de agosto de 2026
Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Not Good from 12th 13th Aug 26
the billing email address kept bouncing back
too many options when calling no direct line for billing queries.
still waiting to hear
13 de agosto de 2026
Respuesta de SEFE Energy
Good afternoon,
Thank you for taking time to leave us feedback.
We're sorry to hear you're not happy with our service. We're investigating your issue and we will email you very soon to help resolve this matter. We apologise for any inconvenience caused.
Kind regards,
Aidan
The SEFE Energy Team
Ruby was very understanding of my…
Ruby was very understanding of my situation and very helpful . Pointed me in the right direction which gave me peace of mind
12 de agosto de 2026
Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
The person dealt with me RUBY
The person dealt with me, Her name is Ruby.
Ruby were very professional but in the same time very calm and friendly . She made the experience very simple and stress free and she had the all the answers and if not she find it for me. These days resolving a problem with phone call very rare .
Thank you RUBY, 10 OUT 10 for you.👍👍
12 de agosto de 2026
Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
I contacted yourselves and requested…
I contacted yourselves and requested cancellation forms for the Raigmore Motel, they were filled out and sent back. You have refused to cancel my contract although I left the tenancy on the 30th of June and are refusing to swap over the account for the new tenants and also ignoring my emails wanting the Ombudsman to get involved
1 de julio de 2026
Respuesta de SEFE Energy
Thank you for taking time to leave us feedback. We're sorry to hear you're not happy with our service. We're investigating your issue and will email you with more details very soon. We apologise for any inconvenience caused. Luke, SEFE Energy.
Elliot was extremely helpful
Elliot was extremely helpful, the whole request was dealt with very quickly and the information i needed was in my inbox within minutes.
4 de agosto de 2026
Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Very helpful and efficient member of…
Very helpful and efficient member of staff assisted
3 de agosto de 2026
Respuesta de SEFE Energy
Good afternoon,
Thank you for taking time to leave us feedback. One of our colleagues in Customer Services has emailed you with more details. Please do look out for this email as it contains important information about this specific case. Do not hesitate to email back or call 0161 837 3395 if you have any further queries. We apologise for any inconvenience caused.
Kind regards,
Aidan
The SEFE Energy Team
Excellent service received with the…
Excellent service received with the issue resolved with total satisfaction.
31 de julio de 2026
Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Honest,carering and good advice caller…
Honest,carering and good advice caller in question. RUBY 6 OUT OF 5 BRILLIANT.
28 de julio de 2026
Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Resolved issue quickly and provided…
Resolved issue quickly and provided longer due date.
22 de julio de 2026
Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Amazing Customer Service
I have contacted them to set up new portal online as i have just started the job with new company. the advisor was so helpful. not only she assist me to set up new account but she also help me to get some of the old copies of the invoices too. it was supper quick and easy.
20 de julio de 2026
Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Ruby was very helpful and…
Ruby was very helpful and understanding. Very good customer service. Thanks
16 de julio de 2026
Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Having sent 5 emails the last 2…
Having sent 5 emails the last 2 requesting an acknowledgement I have received nothing !
3 de julio de 2026
Respuesta de SEFE Energy
Thank you for taking time to leave us feedback. We're sorry to hear you're not happy with our service. We're investigating your issue and will email you with more details very soon. We apologise for any inconvenience caused. Luke, SEFE Energy.
Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Quick & Easy
6 de julio de 2026
Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
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