Quick, helpful support. My fountain’s pump stopped circulating water, and I emailed Selene thinking I’d need a warranty replacement. Cessy replied within minutes with clear troubleshooting steps, star... Ver más
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Consulta las opiniones de los clientes
The Selene water bowl is perfect for our dog. No more wasting water that has been sitting out or constantly having to dump water after it gets dirty - the 7 liters of water and constant filtration is... Ver más
I was a bit nervous about purchasing a water fountain from Selene but it has been an eye opener. My dog loves it especially drinking from the pipe when it flows. I think she is drinking more than be... Ver más
La empresa ha respondido
I love changing the filter and seeing everything that my dogs AREN'T drinking! I would only change the ability to hook up to a water source to constantly fill the water. I know one of the features abo... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de suministros para mascotas
- también en la categoría
- Tienda de animales
Escrito por la empresa
#1 Vet Recommended Dog Fountain in US A fresher way to keep them hydrated. Fresh, flowing water. Triple filtration. An easy-to-clean stainless steel bowl. Meet the fountain designed to make every drink a better one for your dog.
Información de contacto
4008 Laramie Street, 82009, Cheyenne, Estados Unidos
- https://selenepets.com/
- selenepets.com
4,2
Muy bueno
2 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 99% de las opiniones negativas
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My pups love the water and I love the…
My pups love the water and I love the wireless.
12 de octubre de 2026
Opinión espontánea
Respuesta de SelenePets
We're delighted that your pups are loving their fountain and that you're enjoying the convenience of the wireless design! 💛
It's wonderful knowing that the fountain has made such a lovely addition to your furry family's routine. Thank you for choosing Selene and for sharing your kind words! Sending lots of love to your sweet pups! 🐶🐾❤️
— The Selene Team
First off we love the fountain we…
First off we love the fountain we purchased and so does our little French bulldog! I did not realize I had signed up for a subscription but when I contacted the support team they took care of canceling it and was such a pleasure to work with! They took care of the issue very promptly and made the process easy and hassle free! I highly recommend this company!
10 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for your wonderful words and recommendation, Barbara! 💛 We're so happy that you and your little French Bulldog are loving the fountain!
We're also glad our customer support team was able to help with your subscription request quickly and make the process easy for you. We'd like to share that subscriptions are completely optional at checkout and can be managed or canceled anytime, so you can always choose what works best for your needs.
Your appreciation for our team's service means so much to us. Thank you for your trust and for giving Selene the opportunity to assist! Sending lots of love to your sweet Frenchie! 🐶🐾❤️
— The Selene Team
First time purchasing this and my 3…
First time purchasing this and my 3 large dogs love it. I just had a problem with the pump and emailed Selene. Their customer service responded almost immediately with troubleshooting instructions. They also responded with follow-up up emails. There was a pump issue and a replacement was sent out right away at no charge to me. My dogs are waiting patiently for their fountain to be up and running. Thank you Selene for your excellent customer service
10 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for sharing your experience with us, Sharon! 💛 We're delighted that your three pups are loving their fountain, and we appreciate your patience while our team helped address the pump issue.
We're glad our customer support team was able to respond promptly, guide you through troubleshooting, and arrange a complimentary replacement pump. We understand how much your furry friends must be looking forward to having their fountain running again, and we're happy to continue assisting until everything is back to normal.
Your kind words about our team's dedication mean a great deal to us. Thank you for choosing Selene and for giving us the opportunity to make things right! 🐶🐾❤️
— The Selene Team
Excellent staff communication
Excellent staff communication, responsive and knowledgeable. Great product, well made, easy to assemble and clean. Clear, helpful instructions on introducing the fountain to my dog. i have an English Bulldog, a breed that is notoriously wary of new things. He took to it immediately and loves it. His fluid intake has increased since he has it. Thank you!!
10 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that your English Bulldog took to his new fountain right away, Pamela! 💛 It's always lovely when our furry friends surprise us by embracing something new so quickly!
We're also delighted that you've been pleased with the fountain's quality, easy maintenance, and the guidance provided by our team. Knowing that our communication and support helped make your experience a positive one truly means a lot.
Thank you for your thoughtful words and for choosing Selene! Sending lots of love to your sweet Bulldog! 🐶🐾❤️
— The Selene Team
Water pump not working
Quick, helpful support. My fountain’s pump stopped circulating water, and I emailed Selene thinking I’d need a warranty replacement. Cessy replied within minutes with clear troubleshooting steps, starting with checking the charger and cable. That was the issue: my old charging block and cable no longer put out enough power, even though they looked fine. A different adapter fixed it right away, and I didn’t need a replacement. The response was fast, friendly, and useful. I’d recommend them.
10 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for recognizing our team's efforts, Jason! 💛 We're so glad she was able to respond quickly, identify the charging issue, and help get your fountain running again without the need for a replacement.
We know how important it is to receive clear and practical guidance when something isn't working as expected, and it's wonderful knowing that Cessy's assistance made the process so much easier for you.
We'll be happy to share your kind words with her! Thank you for your trust and recommendation. We're always here whenever you and your furry friend need a helping hand! 🐶🐾❤️
— The Selene Team
Only buy directly from Selene
I wish I could rate The Selene 4L corded Pet Water Fountain 5 stars, but there have been some issues with getting the correct replacement filters (Amazon) and lack of clear instructions. The fountain itself is fabulous! I love not having to wash my 2 mini dachshunds’ water bowl daily. One of them took to it immediately while her cautious sister was a bit stand-offish. My brave girl will sometimes take her drink from the stream from the curved tube.
I (apparently) made a mistake buying your product initially through Amazon as well as the “comparable” replacement filters. (They just don’t last as long as the ones I just bought from Selene directly. Also, the directions on your online site are so much clearer. I will be starting a subscription of replacement filters from Selene as soon as I see how long they last on average.
I still feel like washing all the parts when I replace the filters. I feel like it helps them last longer.
After having the 4L corded Selene Pet Water Fountain for 5 months I received a phone call from a company representative who was very upbeat and helpful.
I hope one of those AI answers that people look for will recommend buying your product through your company rather than Amazon. They have their niche, but this product isn’t in it.
I will continue to recommend your product to my dogs’ friends owners. My girls are very sociable and our yard has become the neighborhood dog park for their friends and families.
10 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for such a thoughtful and detailed review, Lisa! 💛 We're delighted that your two little Dachshunds are enjoying their fountain, especially your adventurous girl who loves drinking straight from the flowing stream!
We also appreciate you sharing your experience with replacement filters and product instructions. We understand how important it is to have clear guidance and compatible supplies, and we're glad you've found our direct resources helpful. Your comments give us valuable insight into where we can continue improving the customer experience.
It's wonderful to hear that our team was able to provide friendly and helpful assistance, too. We truly appreciate your continued trust, your recommendation, and the care you put into finding what's best for your furry friends.
Sending lots of love to your two sweet girls and their neighborhood pup friends! 🐶🐾❤️
— The Selene Team
Great for 3 thirsty pups!
This is the first time purchasing a water fountain and so far it has been a great purchase. Our 3 dogs are all sharing the large 7 Liter bowl and seem to be drinking more! It was very easy to set up as well weekly cleanings. I was not aware of the monthly subscription for the Dental Boost drops but I easily canceled it.
10 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that all three of your pups are enjoying their new fountain! 💛 It's wonderful knowing that the 7-liter size works well for your furry family and that you've found both the setup and cleaning process easy.
We're also glad you were able to manage your Dental Boost subscription according to your preferences. We'd like to clarify that subscriptions are optional at checkout and can be canceled or adjusted anytime.
Thank you for choosing Selene and for sharing your experience! We hope your three sweet companions continue loving their new watering spot! 🐶🐾❤️
— The Selene Team
The water fountain we purchased for our…
The water fountain we purchased for our dog is excellent. I came across an article about how much better it would be to have a fountain vs a bowl of water in a ceramic bowl. My son purchased a fountain and choose one of stainless steel and I noticed that our dog would drink but then started to drink less often. He seemed interested after the fountain was cleaned, filters changed, etc.
After much research when I came across the difference of stainless steel and food grade stainless steel we purchased from Selene and was anxious to receive it. In the meantime I was carefully observing how often our dog would go to drink while we were waiting for our delivery. I offered water to him in different ways. He was so thirsty.
As soon as we set up our Selene fountain he was a little hesitant but he started and you can see he enjoys drinking more often with his new fountain. What a relief that I came across the information about the difference of having food grade stainless steel. Thank you, Linda
10 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for sharing such a thoughtful experience with us, Linda! 💛 It's clear how much care and attention you put into finding the right fountain for your furry friend, and we're delighted that your research led you to Selene.
We're especially happy to hear that your pup has grown comfortable with his new fountain and that you've noticed him drinking more often. We understand how reassuring it can be to see our furry companions enjoying their water throughout the day.
Your trust and appreciation truly mean a lot to us. Thank you for choosing Selene, and we hope your sweet boy continues enjoying his new watering spot! 🐶🐾❤️
— The Selene Team
I'm very happy with the Selene…
I'm very happy with the Selene fountain. I bought a large one because we have 4 dogs. When I first set it up, all 4 walked up to investigate the fountain, but didn't drink from it. They laid around just staring at it. Finally, my Chihuahua went back, took a couple swallows, then drank like he hadn't had water in a week! After he was finished, the other 3 approached and one by one they all drank. I was amazed! I had to refill the bowl after they drank for the first time. Our dogs are drinking WAY more water now which makes me happy. The only complaint I have about the fountain (and it's not really a complaint) is that I have to clean the filters about every other day. Other than that, I love this fountain! Thank you, Selene!
Nancy L. and Elvis, Braxton, Eddie, and Bailey❤️🐾🐾🐾🐾
10 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
What a wonderful story, Nancy! 💛 We can just imagine Elvis, Braxton, Eddie, and Bailey gathering around their new fountain, with your little Chihuahua bravely leading the way!
We're delighted that all four of your pups have grown to love their new watering spot and that you've noticed them drinking more water. We also appreciate your thoughts about filter maintenance, especially with four enthusiastic drinkers sharing the fountain.
Thank you for sharing such a lovely experience and for choosing Selene! Sending lots of love to Elvis, Braxton, Eddie, and Bailey! 🐶🐾❤️
— The Selene Team
Everything they say about these Selene…
Everything they say about these Selene water bowls are true! They have been a welcome addition to my dog’s overall health. She drinks more water, even at a time. We even take the bowls with us when we go on vacation! Recently, one of the water pumps stopped working, even though it was fully charged, so I sought help from the company and was given suggestions and a video to follow. The solution was easy and quick! My one pump was working again in no time. The customer service is prompt, friendly, and helpful! I recommend the wireless water bowls, as that is what we have. Your pet(s) will not be disappointed!
9 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for your wonderful recommendation and continued support, Page! 💛 We're delighted that your pup is loving the fountain so much that you even bring it along on your vacations!
We're also glad our customer support team was able to guide you through troubleshooting and help get your pump working again quickly. We know how important it is to have dependable support whenever something unexpected happens, and we're happy we could make the process easy for you.
Your trust in our products and appreciation for our team truly mean a lot. Thank you for choosing Selene and for making us part of your furry friend's everyday adventures! 🐶🐾❤️
— The Selene Team
5 stars for ease of assembly, quality and customer support
5 stars for ease of assembly and customer support! Out of the box very easy to assemble and seems to be high quality materials. Customer support replied readily on a Sunday and was very helpful and super friendly with helping me locate my package. Admittedly I have never owned one of these style water bowls so I’m unsure of the pros or cons. However, there is a couple of things I would consider improving. The first is to find a new courier, at first the tracking number that was provided didn’t work hence why I had to contact customer support! Then they reached out to me that same day to let me know that the package was out for delivery. That was Sunday, the package remained “out for delivery” until I actually received it on Monday! I ordered it 10/31/26 and received it on 11/09/26. So maybe I’m being to picky but that seemed like a long time so take my complaint with a grain of salt!
The second thing I would consider improving is the housing door and latch for the filters itself, it uses a latching door where you have to press down on the door to flex the plastic enough so that it can clear the latch hold! Admittedly I have never owned a water bowl like this before but it would stand to reason that the latch and door will be flexed too often in the future between filter changes thus weakening the plastic enough to break one day! If that happens then you won’t be able to secure the filter in place rendering the bowl semi inoperable. A simple locking latch mechanism would in my humble opinion fix that design flaw indefinitely.
With that said, my dogs were in fact very picky with their water bowls no matter how often I washed them! My pitt bull drools A LOT and leaves A LOT of bio-film everywhere! But within mere minutes of me setting up the Selene bowl both of my dogs were drinking out of it! My pitt bull especially drank from it for a consecutive 2 or more minutes almost as if he were dying of thirst. And he had fresh water in his other bowl but wouldn’t touch it! So it is my conclusion that they advertise their water bowl accurately, they make a good quality product minus the one one design flaw I noticed and their customer support is top notch! I want to give credit where credit is due, I spoke with Janna and she went above and beyond on a Sunday none the less, to make certain that I was satisfied! That alone warrants another purchase from their company because good help is sometimes impossible to find if you ever need assistance with a product!
Disclaimer: I was not paid by anyone or any company or any affiliate to leave this review! This is based solely on my real opinion of their product that I bought for my two dogs Baloo and Oolah!
10 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for a thoughtful and detailed review, Brandon! 💛 We're delighted to hear that Baloo and Oolah took to their new fountain so quickly and that you've been impressed with its quality and ease of assembly.
We also appreciate your suggestions regarding the delivery experience and filter compartment design. Your observations are valuable to us, and we'll certainly take them into consideration as we continue looking for ways to improve our products and services.
It especially means a lot that you recognized Janna's efforts! We're so glad she was able to provide the care and assistance you deserved, even on a Sunday. Your kind words about her dedication truly mean so much to our team.
Thank you for your trust, honest recommendation, and for giving Selene a chance to become part of Baloo and Oolah's daily routine! 🐶🐾❤️
— The Selene Team
it is a great product !!
THings went well it took much longer to get here than I thought and I got bombarded with emails about how did we do?? or buy this!! and I was like HEY the damn thing hasnt even gotten here yet . then we were very Ill so I didnt read the set up get it up and running until we were better . so making sure the customer has received the product BEFORE sending 3-5 emails or texts a day.
1 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for sharing your experience with us, JL! 💛 We're happy to hear that you're enjoying the fountain, and we hope you're feeling much better now!
We also appreciate you bringing the timing and frequency of our emails to our attention. We understand that receiving promotional messages before your order has even arrived isn't the experience you'd expect, and your suggestion is valuable as we look for ways to improve our communication with customers.
Thank you for your patience and for giving Selene a try. We hope your furry friend continues enjoying their new fountain! 🐶🐾❤️
— The Selene Team
This is the best product I ever bought…
This is the best product I ever bought for my pup. She is blind and went right to it. Water clean obviously taste great. I'll never go back to a water bowl. Every animal needs this fountain. Thank you so very much for making such a n amazing product
10 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that your sweet girl took to her new fountain right away, Tami! 💛 It's especially heartwarming knowing that she was able to find and enjoy it so comfortably.
Every furry friend deserves a refreshing and enjoyable watering spot, and we're delighted that the fountain has been such a wonderful addition to her routine.
Thank you for your incredible support and recommendation! Sending lots of love to your precious pup! 🐶🐾❤️
— The Selene Team
Love the size of the bowl
Love the size of the bowl. I have 3 dogs and they love drinking out of the bowl with the water fountain.
28 de octubre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for your kind words, Judy! 💛 We're delighted that the fountain's size works so well for your household and that all three of your pups are enjoying it!
It's always wonderful knowing our furry friends are happy with their new watering spot. We truly appreciate you choosing Selene and hope your three sweet companions continue loving their fountain! 🐶🐾❤️
— The Selene Team
My dog loves this bowl!
My dog loves this bowl!! He drinks so much more now that we have this, not to mention it’s easy to care for. So glad we purchased this!
9 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so glad you decided to give Selene a try, Karri! 💛 It's wonderful knowing that your pup is loving the fountain and that you've noticed him drinking more water!
We're also happy to hear that caring for the fountain has been easy for you. Making everyday pet care a little more convenient while keeping our furry friends happy is exactly what we love to hear.
Thank you for choosing Selene and sharing your experience! Sending lots of love to your sweet boy! 🐶🐾❤️
— The Selene Team
Good experience overall
Good experience overall. Just wish it wasn't an automatic subscription tacked on. Also the system works well however I have to change my filters every day because my dogs drool so much and by the end of one sitting the bottom is filled with slobbery slime. Needs better filters and i wish there was a larger option for multiple large dogs.
9 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're glad to hear that you've had a positive experience with the fountain overall, Victoria! 💛 We appreciate you sharing both what you've enjoyed and where you feel improvements could be made.
We'd like to clarify that our subscriptions are optional at checkout and can be adjusted, paused, or canceled anytime. We also understand that maintaining the filters can be more demanding with multiple large dogs, and your suggestions regarding filtration and a larger fountain are valuable to us.
Our team would be happy to help with maintenance recommendations or subscription assistance at info@selenepets.com. Thank you for choosing Selene and for helping us understand how we can better support families with multiple pups! 🐶🐾❤️
— The Selene Team
You need this if you have dogs
We have 5 terrier-size dogs. They were not drinking enough water with our old system. When we set this system down, they were all enthusiastic about their new water 💧 The charge lasted 2 weeks. VERY PLEASED
9 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Five happy pups enjoying their new fountain sounds absolutely wonderful, Lynda! 💛 We're delighted that all your little terriers took to it so enthusiastically!
It's also lovely knowing that you've been pleased with the fountain's battery performance and that it's been a great addition to your furry family's daily routine.
Thank you for your wonderful recommendation and for choosing Selene! Sending lots of love to all five of your sweet pups! 🐶🐾❤️
— The Selene Team
Molly is freely drinking now.
Molly is freely drinking now.
Thank you.
9 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
That's such wonderful news, Sharon! 💛 We're so happy to hear that Molly is enjoying her fountain and drinking more comfortably.
Thank you for choosing Selene and for sharing this lovely update with us. Sending lots of love to sweet Molly! 🐶🐾❤️
— The Selene Team
I like this fountain but need the emails to cease.
I really like this fountain. And after staring at it for 16 minutes...and then risking life and limb to try it, he MUCH preferred it to his old bowl of water.
My biggest complaint is that I am now being inundated with daily solication
of the product.
3 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that your pup decided to give the fountain a try and ended up loving it, Elaine! 💛 Sometimes our furry friends just need a little time to get comfortable with something new, and we're glad it was worth the wait!
We also appreciate you sharing your concern about the frequency of our promotional emails. We understand your preference for fewer messages, and you can unsubscribe from marketing emails using the link at the bottom of any promotional email. Our team is also happy to assist at info@selenepets.com if you need help with your email preferences.
Thank you for your support and for choosing Selene. We hope your sweet pup continues enjoying their new watering spot! 🐶🐾❤️
— The Selene Team
Quality product
Great product my dog loves it and his health is better protected!
9 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for your kind words, Jake! 💛 We're delighted to hear that your pup is loving his fountain and that you're happy with its quality.
It means so much knowing that Selene has become a welcome part of your furry friend's daily care. We truly appreciate your trust and support! 🐶🐾❤️
— The Selene Team
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