Quick, helpful support. My fountain’s pump stopped circulating water, and I emailed Selene thinking I’d need a warranty replacement. Cessy replied within minutes with clear troubleshooting steps, star... Ver más
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Consulta las opiniones de los clientes
The Selene water bowl is perfect for our dog. No more wasting water that has been sitting out or constantly having to dump water after it gets dirty - the 7 liters of water and constant filtration is... Ver más
I was a bit nervous about purchasing a water fountain from Selene but it has been an eye opener. My dog loves it especially drinking from the pipe when it flows. I think she is drinking more than be... Ver más
La empresa ha respondido
I love changing the filter and seeing everything that my dogs AREN'T drinking! I would only change the ability to hook up to a water source to constantly fill the water. I know one of the features abo... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de suministros para mascotas
- también en la categoría
- Tienda de animales
Escrito por la empresa
#1 Vet Recommended Dog Fountain in US A fresher way to keep them hydrated. Fresh, flowing water. Triple filtration. An easy-to-clean stainless steel bowl. Meet the fountain designed to make every drink a better one for your dog.
Información de contacto
4008 Laramie Street, 82009, Cheyenne, Estados Unidos
- https://selenepets.com/
- selenepets.com
4,2
Muy bueno
2 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 99% de las opiniones negativas
Suele responder en menos de 1 semana
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I purchased a large water bowl for my…
I purchased a large water bowl for my Lab. She loves it and I love it. It's all stainless steel. The pump is quiet and the light on the pump illuminates the sight glass to easily view the water level. The filters are easy to install and change. Overall, I'm very happy with my purchase. It's better quality than all of the other recirculating water bowls I've seen in pet stores. They are plastic and none are made as well as this one. They also hold less water. I recommend the Selene recirculating water bowl.
9 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that both you and your Lab are loving the fountain, Robert! 💛 It's wonderful knowing that the stainless steel design, quiet pump, and convenient features have made such a positive impression.
We put a lot of thought into making our fountains practical for pet parents and comfortable for their furry friends, so your recognition of the quality and design truly means a lot.
Thank you for your thoughtful recommendation and for choosing Selene! Sending lots of love to your sweet Lab! 🐶🐾❤️
— The Selene Team
Had an order issue that was fixed…
Had an order issue that was fixed immediately without hassle. Very satisfied.
9 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for your kind words, Sally! 💛 We're so glad our team was able to resolve your order concern quickly and make the process easy for you.
We always want our customers to feel supported and confident when reaching out for assistance, so knowing you're satisfied with the experience means a lot to us.
We truly appreciate your trust in Selene and are always happy to help whenever you need us! 🐶🐾❤️
— The Selene Team
I had actually been looking around…
I had actually been looking around trying to find a good fountain for my pets 2 dog 1 cat. I had gone through about 3 different fountains slime, build up on them is what kept me searching and it didnt matter how often I changed their filters. When I saw a selene commercial online I decided to check it out, it has been about 3 months and I have not found any slime build up. I change the filters about once a month and I have noticed my dogs are drinking more often, the cat is a little more elusive so have not noticed her around it. So far it is great and I have no complaints well maybe a LED inside the fountain to see the water line better.
22 de agosto de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that your experience with Selene has been such a positive one, Kevin! 💛 It's wonderful knowing that you've found a fountain you're happy with after trying several others, and that your pups are enjoying it too!
Thank you for choosing Selene and for sharing your experience! Sending lots of love to your two pups and kitty! 🐶🐱🐾❤️
— The Selene Team
Great Prouct!
I originally had a problem with the tracking of my pkg. however the customer support team was right on it and we discovered it had been delivered; It just didn’t show it had been on my end.
I love my fountain! I hooked it up right away, which was so easy. My Beagle Ace took right to it! It’s so quiet! Thank you Selene Pets!
9 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for your kind words! 💛 We're delighted that you're loving your new fountain and that Ace took to it so quickly!
We're also glad our customer service team was able to help clarify the tracking information and confirm your delivery. We understand how important it is to have accurate updates, and we appreciate your patience throughout the process.
It's wonderful knowing that the fountain has been easy to set up and that its quiet operation has been a pleasant surprise. Sending lots of love to sweet Ace! 🐶🐾❤️
— The Selene Team
Fountain is great.
Fountain is alot better quality than the one I was using, my 2 german shepherds do drink more now and it charges like a cell phone so if your out away from home it will still work and it senses when the tray needs more water so pump isn't running constantly. I'm happy
7 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're delighted to hear that your two German Shepherds are enjoying their new fountain, Michael! 💛 It's wonderful knowing that you've noticed them drinking more water and that you're pleased with the fountain's quality and convenient cordless design.
We love hearing how our fountains fit into different households and make everyday pet care a little easier.
Thank you for choosing Selene and sharing your experience! Sending lots of love to your two sweet pups! 🐶🐾❤️
— The Selene Team
Both my dogs (medium and small) really…
Both my dogs (medium and small) really love this fountain. No problems at all converting from a dish to the fountain. You really must be patient awaiting arrival of the fountain, it took quite awhile and tracking was really poor but I stuck it out and it was delivered in great shape. I too had the experience of auto shop on filters but was able to delay shipment for 60 days and the option to cancel was available.overall I’m very pleased with the product
9 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for sharing your experience with us, Steven! 💛 We're so happy that both of your pups adjusted to their new fountain so easily and that you're pleased with the product!
We also appreciate your patience regarding delivery and your comments about the tracking experience. We understand how important clear shipping updates are, and your input helps us identify where we can improve.
We're glad you were able to adjust your filter subscription to better suit your needs. Our subscriptions are completely optional and can be adjusted, paused, or canceled anytime.
Thank you for choosing Selene and for giving us the opportunity to be part of your furry family's daily routine! 🐶🐾❤️
— The Selene Team
Great Fountain
The fountain I received for my dogs is working great. Since the water is constantly moving, it seems to be much cleaner for the dogs to drink. The dogs actually seem to be drinking more often which is a good thing.
9 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that your pups are enjoying their new fountain, Timothy! 💛 It's wonderful knowing that you've noticed them visiting their watering spot more often and that you're pleased with how the fountain is working.
Thank you for your kind words and for choosing Selene! We hope your furry friends continue loving their fountain for a long time to come! 🐶🐾❤️
— The Selene Team
I did my own testing on the safety of…this fountain!
I did my own testing on the safety of the metal since it will be in constant use for senior pets and it passed the test! The fountain is easy to assemble and disable to wash and disinfect. The filters are durable and you can rinse and sanitize with diluted 3 % peroxide to reuse a few times that saves money. I will purchase a second fountain in the future. I bought the smaller size as I have 9 cats and one tiny dog that use my fountains. I would recommend this fountain !
9 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for such a thoughtful review, Jamie! 💛 We're delighted that you're happy with the fountain's materials, quality, and ease of cleaning.
With nine cats and a little pup at home, we can imagine how important having a convenient watering spot must be! We also appreciate your recommendation and are happy to hear you're considering another fountain.
Thank you for choosing Selene and for sharing your experience with us! Sending lots of love to your wonderful fur family! 🐱🐶🐾❤️
— The Selene Team
Positive experiences, but ultimate this isn't sustainable.
I had positive experiences with both ordering and receipt of the bowl. If you pay attention you can easy reject subscription offers prior to purchasing. The bowl is nice, works, and my dog drank out of it just fine. My main issue is the filtering itself and how bad the water at the bottom of the bowl looks after just a couple days. They filters get dirty and require replacement very quickly, which is likely why you're presented with a subscription. I just didn't find this to be sustainable, and reached out for a refund. I guess I was naively thinking this bowl offered a "set it and forget it" experience. The refund process went very smoothly. I ultimately opted for a partial refund and to keep the bowl. I think the concept is great overall but isn't sustainable when used practically in your home.
8 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for sharing such a thoughtful and balanced review, Kevin! 💛 We're glad you had a positive ordering experience and that your pup was comfortable using the fountain.
We understand your concerns regarding filter maintenance and the ongoing upkeep involved. While regular cleaning and filter replacements are important for keeping the fountain fresh, we recognize that every household has different needs and expectations. Your experience provides valuable insight into where we can better communicate maintenance requirements.
We're also pleased that our team was able to make the refund process smooth and help you find an option that worked for you. We appreciate your openness, understanding, and willingness to give Selene a try!
— The Selene Team
I have 2 moyen poodles who were having…
I have 2 moyen poodles who were having a lot of issues stomach, bowel, allergies, got the selene as a last ditch effort and it has been amazing stools have firmed up allergies have been a lot less no more puking . And I cleaned their bowls daily. Special diet etc.. 1 week on the selene firm stools no vomiting after drinking . I highly recommend.
9 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for sharing your experience with us, William! 💛 We're so glad to hear that your two poodles are enjoying their fountain and that you've noticed positive changes in their daily routine.
We know how much care and attention goes into looking after our furry friends, especially when they have additional needs, and we're happy that you've found a watering solution you're pleased with.
We truly appreciate your recommendation and trust in Selene. Wishing your two sweet pups continued comfort and happiness! 🐶🐾❤️
— The Selene Team
So far this water bowl is amazing
So far this water bowl is amazing! 😍 And if all the hype is true, the pets will be healthier for the running water.
9 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that you're loving your new fountain, Brandon! 💛 It's wonderful knowing that it's already made such a great first impression.
We hope your furry friends enjoy having fresh, flowing water as part of their daily routine and that the fountain continues to meet your expectations.
Thank you for giving Selene a try and for sharing your excitement with us! 🐶🐾❤️
— The Selene Team
I have 2 Yorkies a 6 year old and a 1…
I have 2 Yorkies a 6 year old and a 1 year old and they both have always struggled to drink enough water, I saw the ad saying it guarantees them to drink more frequently and decided to try it and immediately they attacked it. I also love the idea that it’s healthier for them by not letting any biofilm build up from water always moving. I definitely recommend this product, especially if you have spoiled pups who don’t like drinking water lol.
9 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
How wonderful that both of your Yorkies took to their new fountain right away, Thomas! 💛 We're delighted that your two little pups are enjoying it, especially since encouraging them to drink more water has been something you've been working on.
It's always lovely hearing that even our pickiest furry friends have found a watering spot they enjoy! We truly appreciate your recommendation and are happy that Selene has become part of your pups' daily routine.
Thank you for choosing us! Sending lots of love to your two sweet Yorkies! 🐶🐾❤️
— The Selene Team
Dog seems to really be happy with her…
Dog seems to really be happy with her new water bowl, she really likes drinking from moving water so this was a good find for her.
9 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that your sweet girl is enjoying her new fountain, Aimee! 💛 It's wonderful knowing that she loves flowing water and that you've found something that suits her preferences so well!
There's nothing better than seeing our furry friends happy with their new watering spot. Thank you for choosing Selene and for sharing this lovely experience with us! Sending lots of love to your sweet pup! 🐶🐾❤️
— The Selene Team
We have only had our fountain for about…
We have only had our fountain for about a month but so far I am very pleased and our dogs love it. It took a couple of days to get them used to it.
I have had to get in touch with customer service and they were very receptive and took care of my issue quickly.
8 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for sharing your experience with us, Lisa! 💛 We're delighted that your pups have grown to love their fountain and that it's been a wonderful addition to their daily routine!
We're also glad our customer service team was able to assist you promptly and take care of your concern. We always want our customers to feel supported and well taken care of whenever they reach out.
We truly appreciate your trust and kind words. Wishing you and your sweet pups many more happy moments with their fountain! 🐶🐾❤️
— The Selene Team
I am giving 4 stars
I am giving 4 stars. I take one star away because I wish the bowl part that holds the water was deeper since they drink and now make a bigger mess. But other then that both my dogs love. Took one a few days to finally start drinking out of it but my other started the day I had it up and running. Love that it holds a good amount of water and like that the water is filtered. Have had a great experience so far. Would recommend.
2 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for your kind words and recommendation, Christopher! 💛 We're delighted that both of your pups are enjoying their fountain, even if one needed a little extra time to warm up to it!
We also appreciate your suggestion about making the water bowl deeper. We understand how important it is to keep the surrounding area tidy, especially with enthusiastic drinkers, and your input is helpful as we continue looking for ways to improve our products.
It's wonderful knowing that you're enjoying the fountain's capacity and filtration features. Thank you for choosing Selene and for sharing your experience with us! 🐶🐾❤️
— The Selene Team
Such wonderful customer service and…
Such wonderful customer service and products.
Fast, friendly and efficient service from this brand. Would recommend!
9 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for your wonderful words and recommendation, Deborah! 💛 We're delighted to hear that you've had such a positive experience with both our products and customer service.
Providing friendly, thoughtful, and efficient support is something we truly value, so knowing that our team made a great impression means a lot to us.
We sincerely appreciate your trust and support. Thank you for being part of the Selene family! 🐶🐾❤️
— The Selene Team
10 Star Service
I recently ordered the fountain from Selene and had to contact their customer service regarding an issue all the while thinking "here we go again" another mail order problem.
I can say with all honesty that I have never been so impressed at the professional quality of service I received. Some highlights:
Very fast response.
Great communication.
Lots of empathy.
Incredible problem solving
Reading the one star reviews made me laugh. It's so very true that the negative nature of some people is predictable. The saying "misery loves company" is so true.
The service that I received makes me believe that the complaints are mostly untrue or highly exaggerated. Their complaints are only an effort to confirm their miserable lives.
Selene, just keep up the exceptional work you do. I wish other companies would follow your lead!!!
Thank you
8 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Your kind words truly mean so much to us, Michael! 💛 We're delighted that our team was able to turn your initial uncertainty into such a positive experience.
We believe that great customer service goes beyond simply answering questions. It's about listening, understanding each customer's needs, and making sure they feel supported throughout the process. Knowing that you experienced that level of care is incredibly rewarding for our team.
Thank you for recognizing the effort and dedication that goes into helping our customers. Your encouragement means a great deal to us, and we'll continue doing our best to provide the thoughtful, reliable support every pet parent deserves.
We're grateful for your trust and support! 🐶🐾❤️
— The Selene Team
Bacon loves his Bowl
My Pug, Bacon, loves his water bowl. His water intake has significantly increased. He seems much happier and, hopefully, healthier too.
9 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that Bacon is loving his new fountain, Johnny! 💛 What a sweet name for your little Pug!
It's wonderful knowing that you've noticed him drinking more water and that he seems happier with his new watering spot. We love hearing how our fountains become part of our furry friends' everyday routines.
Thank you for choosing Selene and for sharing Bacon's happy update with us! Give that adorable boy some extra love from our team! 🐶🐾❤️
— The Selene Team
I love the fountain just unhappy with…
I love the fountain just unhappy with not knowing when I purchased the fountain I would be receiving an auto prescription. Today I checked my account and saw a payment for Selene I was unhappy with that hopefully someone will reach out to me after they receive my emails. Besides that, I had to figure out how to log in and cancel the subscription, I still love the fountain.
9 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for sharing your experience with us, Constance! 💛 We're happy to hear that you love your fountain, and we appreciate you bringing your subscription concerns to our attention.
We understand how important it is to have clarity and control over your purchases. We'd like to clarify that subscriptions are optional at checkout and can be managed or canceled anytime. We're glad you were able to cancel yours, and we'd also appreciate the opportunity to review the recent charge you've mentioned.
If you've already emailed our team, please know we're here to help. You can also reach us at info@selenepets.com, and we'll be happy to review your account and assist with any outstanding concerns.
Thank you for choosing Selene. We truly appreciate your support and hope your furry friend continues enjoying the fountain! 🐶🐾❤️
— The Selene Team
Customer service
Selene custoner service actually listened to my issue and resolved it quickly. Thank you
3 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for your kind words, Louise! 💛 We're so glad our team was able to listen to your concerns and provide a quick resolution.
We believe every customer deserves to feel heard and supported, and it's wonderful knowing that our team was able to make that happen for you.
We truly appreciate your trust and for giving us the opportunity to assist. We're always here whenever you and your furry friend need us! 🐶🐾❤️
— The Selene Team
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