Quick, helpful support. My fountain’s pump stopped circulating water, and I emailed Selene thinking I’d need a warranty replacement. Cessy replied within minutes with clear troubleshooting steps, star... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
The Selene water bowl is perfect for our dog. No more wasting water that has been sitting out or constantly having to dump water after it gets dirty - the 7 liters of water and constant filtration is... Ver más
I was a bit nervous about purchasing a water fountain from Selene but it has been an eye opener. My dog loves it especially drinking from the pipe when it flows. I think she is drinking more than be... Ver más
La empresa ha respondido
I love changing the filter and seeing everything that my dogs AREN'T drinking! I would only change the ability to hook up to a water source to constantly fill the water. I know one of the features abo... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de suministros para mascotas
- también en la categoría
- Tienda de animales
Escrito por la empresa
#1 Vet Recommended Dog Fountain in US A fresher way to keep them hydrated. Fresh, flowing water. Triple filtration. An easy-to-clean stainless steel bowl. Meet the fountain designed to make every drink a better one for your dog.
Información de contacto
4008 Laramie Street, 82009, Cheyenne, Estados Unidos
- https://selenepets.com/
- selenepets.com
4,2
Muy bueno
2 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 99% de las opiniones negativas
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Great customer service
Great customer service. I received the wrong filters and they corrected the problem right away. My dogs love their water bowl. I highly recommend!!
11 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for your kind words and recommendation! 💛 We're so happy that your pups are loving their fountain and that our team was able to correct the filter mix-up quickly.
We understand how important it is to receive the right supplies for your fountain, and we're glad we could get things sorted out for you.
Your trust and support mean so much to us. Sending lots of love to your furry family! 🐶🐾❤️
— The Selene Team
We have had our yellow lab puppy for a…
We have had our yellow lab puppy for a week now-He took to the fountain right away-seems to enjoy it immensely!
9 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
How wonderful that your new little Lab took to the fountain right away, Edith! 💛 It sounds like he's already settling into his new home and enjoying his very own watering spot!
Congratulations on your newest furry family member! We hope the fountain continues to be a favorite as he grows and explores the world around him.
Thank you for choosing Selene. Sending lots of puppy cuddles and love to your sweet boy! 🐶🐾❤️
— The Selene Team
Game-Changer for Hydration & Top-Notch Support!
I cannot say enough good things about SelenePets.com's Doggy Fountain™!
For the longest time, my dog barely drank enough water from his standard bowl, and I was constantly scrubbing away that slimy buildup. Switching to SelenePets completely solved both problems
The triple-filtration system catches every bit of hair and debris, keeping his water fresh 24/7.
World-Class Customer Support
What truly sets SelenePets apart, though, is their customer service team. When I had a quick question about filter maintenance schedules, they were kind, knowledgeable, and genuinely cared about my dog's well-being. Knowing they stand behind their product with a generous money-back guarantee and solid warranty gave me complete peace of mind.
If you’re on the fence, get it! It is easily one of the best investments I've ever made for my dog's health.
11 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for such a thoughtful recommendation, Billy! 💛 We're delighted that the Doggy Fountain has made such a positive difference in your pup's drinking routine and that you're enjoying the convenience of its filtration system.
We're especially happy to hear that our customer support team was able to answer your questions about filter maintenance and provide the guidance you needed. We believe that caring for our customers and their furry companions should always go hand in hand.
Your confidence in our products and appreciation for our team truly mean a lot to us. Thank you for choosing Selene and for sharing your experience with other pet parents!
Sending lots of love to your sweet pup! 🐶🐾❤️
— The Selene Team
At first only the puppy Maple would…
At first only the puppy Maple would drink for the dispenser. Then about a week later the oldest dog Ruckus started to sample the water.the middle dog Blizzard who likes to drink from the bottle when she get her water,finally tried it. And now they love it! And just as advertised it very easy to clean. Thank you so very much Beatrice Donaldson
30 de septiembre de 2026
Opinión espontánea
Respuesta de SelenePets
What an adorable story, Beatrice! 💛 We love that little Maple was the first to give the fountain a try, with Ruckus and Blizzard eventually deciding to join in!
Every pup has their own personality, and it's wonderful that all three found their way to enjoying their new watering spot at their own pace.
We're also delighted that you've found the fountain easy to clean. Thank you for sharing this lovely experience and for choosing Selene!
Sending lots of love to Maple, Ruckus, and Blizzard! 🐶🐾❤️
— The Selene Team
This water fountain has been fantastic
This water fountain has been fantastic. We have four dogs and all of them took right to it. It is so quiet they were not even fazed. Our previous experience with still standing water bowls growing slime was horrible. We fully clean and dry the bowl every other time we fill it and charge the pump while it is drying. It has worked flawlessly. No slime inside the water bowl. The capacity is great. Plenty of water for four dogs.
11 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that all four of your pups took to their new fountain right away, Lance! 💛 It's wonderful knowing that the quiet operation, generous capacity, and easy maintenance have made such a positive difference in your household.
We especially appreciate you sharing how you care for the fountain. Regular cleaning is an important part of keeping everything fresh and working properly, and we're delighted that it's been such a convenient addition to your routine.
Thank you for choosing Selene and for sharing your experience! Sending lots of love to your four sweet companions! 🐶🐾❤️
— The Selene Team
Customer Service and Product
We ordered the smaller Selene from a friends recommendation. We love the thing! And so do our 3 dogs! There was a hiccup with the 12 month replacement filters for our unit. The first ones were the incorrect filters and I will say that my customer service experience has been one that is most important to me! They have been very responsive and capable of handling the entire situation! I recommend anyone that is looking for a legit filtered water source this is it!
10 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for your thoughtful recommendation, Tim! 💛 We're delighted that you and your three pups are loving the fountain, and it means a lot knowing that a friend's recommendation led you to Selene!
We also appreciate your patience while our team helped resolve the replacement filter issue. We understand how important it is to receive the correct filters, and we're glad our team was responsive and able to assist throughout the process.
Your recognition of our customer service truly means so much to us. Thank you for your trust and for giving us the opportunity to make things right!
Sending lots of love to your three furry friends! 🐶🐾❤️
— The Selene Team
Issue Resolved Quickly
Had a little confusion about my subscription for my dog drinking system. After a few email exchanges with Hayley it was straightened out. She was pleasant and easy to work with. My dogs love their fountain and they drink water more often than I've seen them in the past.
9 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for sharing your experience, Yvette! 💛 We're so happy that your pups are enjoying their fountain and that you've noticed them drinking more water!
We're also glad Hayley was able to help clarify your subscription and make the process easy for you. We believe every customer deserves clear information and friendly, helpful support, so it's wonderful knowing she made such a positive impression.
We'll be happy to share your kind words with her. Thank you for choosing Selene and for giving us the opportunity to assist! 🐶🐾❤️
— The Selene Team
SelenePets has been very responsive to…
SelenePets has been very responsive to my inquires and questions about the product, its subscriptions, its method of marketing and add-ons that while standard in the industry are very annoying adding to original said costs. That being said they helped me cancel a subscription and offered me a special discount. I would prefer that costs were upfront, included a full package of items instead of the add-on methods. The product is exceptional, of good quality, functional, healthy, clean and my dog really likes to drink from the fountain. So overall I am glad I purchased it for her!
11 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for sharing your experience, Cynthia! 💛 We're delighted to hear that you're happy with the fountain's quality and that your sweet girl is enjoying it!
We also appreciate your thoughts regarding our checkout offers and pricing. We understand how important transparency is when making a purchase, and your suggestions are valuable as we continue improving the shopping experience.
We're glad our team was able to assist with your subscription and find a solution that worked for you. Thank you for your patience, understanding, and for giving Selene a try. We truly appreciate your support! 🐶🐾❤️
— The Selene Team
We have the Selene water system and…
We have the Selene water system and what they say is true. My dog is drinking so much more water than before. He seems to really like the freshness. Also, I had a question regarding a shipment, which I emailed them about. They immediately got back to me. I would highly recommend this product.
11 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that your pup is loving his fountain, Vicki! 💛 It's wonderful knowing that you've noticed him drinking more water and enjoying his new watering spot!
We're also delighted that our customer service team was able to respond promptly and help with your shipment question. We always want our customers to feel supported whenever they reach out.
Thank you for your kind words and recommendation! We truly appreciate your trust in Selene and hope your sweet boy continues enjoying his fountain! 🐶🐾❤️
— The Selene Team
Convenient and Stylish
I have two dogs, a Boxer and a Yorkie. They are both very active pups and it is difficult ensuring their water bowls stay full. With the Selene fountain, my problem was solved immediately and they both love it! My Yorkie loves to drink while I pour, so she is constantly running over drinking😊. All of my pet owner friends that have come into my home since my have inquired about my purchase. As an added bonus, the device is not an eyesore in my living room. My son is in college and in school a lot of the day. I am getting him one for his dog for Christmas.
2 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for sharing such a lovely experience with us! 💛 We're delighted that both your Boxer and Yorkie are enjoying their fountain and that it's made keeping their water available throughout the day so much easier.
Your Yorkie running over whenever she sees flowing water sounds absolutely adorable! We're also happy to hear that you appreciate the fountain's design and how nicely it fits into your home.
It means so much knowing that you're planning to gift another fountain to your son and his furry friend this Christmas. What a thoughtful gift!
Thank you for your trust and continued support. Sending lots of love to your two sweet pups! 🐶🐾❤️
— The Selene Team
Pleasantly surprised !
I’m pleasantly surprised how easy the set up is. And I love watching my dog go to the fountain for his fresh cool water. I did not realize that the stainless steel help keep the water cool which is a plus for my dog, and it easy to clean. Thank you for creating this fountain for our pets.
25 de octubre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that you're enjoying the fountain, Hulagal! 💛 It's wonderful knowing that the easy setup, stainless steel design, and simple cleaning have made such a positive impression!
We especially love hearing how much you enjoy watching your sweet pup visit his new fountain for a refreshing drink. Those little everyday moments with our furry friends are truly special!
Thank you for your kind words and for choosing Selene. We're delighted to be part of your pup's daily routine! 🐶🐾❤️
— The Selene Team
The system is well made and easy to set…
The system is well made and easy to set up. My dog took to it immediately. The three options for how it runs is a nice feature also.( continuous run, every 15 minutes, or with the motion sensor.)Very cool!
9 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that your pup took to the fountain right away, Brian! 💛 It's wonderful knowing that you're impressed with the quality, easy setup, and different water flow settings.
We love that you can choose whichever mode works best for your furry friend's routine, whether that's continuous flow, timed intervals, or motion activation!
Thank you for your kind words and for choosing Selene. We hope your sweet pup continues enjoying their new fountain! 🐶🐾❤️
— The Selene Team
Love the fountain water delivery system!
I’ve had a great experience with SelenePets from ordering to delivery!! My girls love their fountain and I’ve recommended it to a number of friends who are using theirs now too. I give a whole hearted recommendation on the company and their products!
11 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for such a wonderful recommendation, Connie! 💛 We're delighted that your girls are loving their fountain and that you've had such a positive experience with us from ordering to delivery.
It means even more knowing you've shared Selene with your friends and that their furry companions are enjoying their fountains too! Your trust and enthusiasm truly mean so much to our team.
We're grateful to have you as part of the Selene family. Sending lots of love to your sweet girls! 🐶🐾❤️
— The Selene Team
Great except one thing.....
I love changing the filter and seeing everything that my dogs AREN'T drinking! I would only change the ability to hook up to a water source to constantly fill the water. I know one of the features about actually seeing how much more water they are drinking, but I have 3 big dogs and they already had no problem drinking. We also have a doggy door so I don't monitor how much they go to the bathroom anyway!
11 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for sharing your experience and thoughtful suggestion, Joylove! 💛 We're delighted that you're enjoying the fountain's filtration system and the difference it makes for your three pups!
We completely understand how convenient an automatic water refill feature could be, especially with three large dogs sharing the fountain. It's a great suggestion, and we appreciate you sharing what would make the experience even better for your household.
Your input is valuable as we continue looking for ways to improve our products and make everyday pet care easier.
Thank you for choosing Selene! Sending lots of love to your three sweet pups! 🐶🐾❤️
— The Selene Team
Waiting for the best to come? IT’S HERE!
I am delighted with your pet fountain! My dog is drinking more and provably cleaner water than ever before. Your customer support team has been helpful in ways that I never expected. I hope that others will experience the same satisfaction with your product as I have.
With Christmas upon us, this would be a great gift to consider ~ I have ordered another one for my daughter!
25 de septiembre de 2026
Opinión espontánea
Respuesta de SelenePets
Your wonderful words truly made us smile, Marge! 💛 We're delighted that your pup is enjoying the fountain and that you've noticed such a positive difference in their drinking habits.
We're especially happy that our customer support team exceeded your expectations. Knowing that you've had such a lovely experience that you've decided to purchase another fountain as a gift for your daughter means so much to us!
Thank you for your trust, thoughtful recommendation, and continued support. Wishing you and your loved ones a wonderful holiday season filled with happiness and lots of furry cuddles! 🐶🐾❤️
— The Selene Team
can do better
Ok
your company runs like a corner store in the hood.
nothing is standard - your communication tools are not good enough - you should have a phone support - difficult to do business!
11 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Hi Dilip, We sincerely apologize that your experience with us has not met your expectations.
We appreciate your honest feedback regarding our communication channels and the availability of phone support. These are important areas for us to consider as we continue improving our customer experience.
Upon checking, our team is already in touch with you, and we're committed to providing the assistance you need. We appreciate the opportunity to address your concerns and will continue supporting you throughout the process.
— The Selene Team
Make the jump! Your dog will thank you.
I was unsure about these fountains for my dog but he loves it. Keeps the water fresher and it filters out the yuck in the water. I'm completely suprised what the filter looks like when I change it. YUCK. That being said I've had a couple of things I've had to contact support about. They are very responsive and they stand behind their product. It's refreshing to have such a positive experience with a company.
10 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so glad you decided to give Selene a try, Cheryl! 💛 It's wonderful knowing that your pup is loving the fountain and that you're happy with how it helps keep their drinking water fresh.
We're also delighted that our customer support team has been responsive and helpful whenever you've needed assistance. We believe standing behind our products and taking care of our customers is just as important as the products themselves.
Thank you for giving us the opportunity to earn your trust and for sharing such a thoughtful recommendation! Sending lots of love to your sweet pup! 🐶🐾❤️
— The Selene Team
Respuesta de SelenePets
That's wonderful to hear, Mark! 💛 We're so happy your pup is loving their new fountain!
There's nothing better than knowing our furry friends are enjoying their new watering spot. Thank you for choosing Selene and for sharing the love! 🐶🐾❤️
— The Selene Team
I have tried several different water…
I have tried several different water bowls for my dog. From the standard bowl with no fountain that you just fill and add water when it gets low. You fill the bowl up daily. It is easy to clean these bowls but the bacteria that gets into the water is noticeably.
I have tried many of the water fountain dog bowls but those I find are hard to keep clean and have areas that are really tiny and I find black mold that I struggle to clean from the bowl. The parts are usually plastic and the filters have to be changed almost weekly.
I have been using the SelenePets bowl and I absolutely love it and so does my dog. The fountain can be on only when my dog approaches. The led light helps to keep the water clean and the filters and pump are easier to keep clean than the other models I have used. I would have liked to see a fountain that delivers more water especially for larger dogs. My dog is using this bowl a lot everyday. And the bowl can hold a lot of water so I only have to fill it about 2-3 days.
2 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for sharing such a thoughtful and detailed review, Daniel! 💛 We're delighted that you've found a fountain you and your pup love, especially after trying several alternatives.
It's wonderful knowing that the motion sensor, easy maintenance, and generous water capacity have made such a positive difference in your experience.
We also appreciate your suggestion about having a stronger water flow for larger dogs. Your input is valuable as we continue exploring ways to make our fountains even more convenient for different breeds and households.
Thank you for your trust and for choosing Selene! Sending lots of love to your furry friend! 🐶🐾❤️
— The Selene Team
Love this!
My three are loving the fountain. One in particular is drinking way more than he used to which is great for his urinary issue. Can’t recommend enough!
10 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that all three of your pups are loving their fountain, Lisa! 💛 It's especially wonderful knowing that one of your furry friends has been drinking more water since you introduced it.
We understand how much attention and care goes into looking after our pets, and we're glad the fountain has been a welcome addition to their daily routine.
Thank you for your lovely recommendation and for choosing Selene! Sending lots of love to your three sweet companions! 🐶🐾❤️
— The Selene Team
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