Quick, helpful support. My fountain’s pump stopped circulating water, and I emailed Selene thinking I’d need a warranty replacement. Cessy replied within minutes with clear troubleshooting steps, star... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
The Selene water bowl is perfect for our dog. No more wasting water that has been sitting out or constantly having to dump water after it gets dirty - the 7 liters of water and constant filtration is... Ver más
I was a bit nervous about purchasing a water fountain from Selene but it has been an eye opener. My dog loves it especially drinking from the pipe when it flows. I think she is drinking more than be... Ver más
La empresa ha respondido
I love changing the filter and seeing everything that my dogs AREN'T drinking! I would only change the ability to hook up to a water source to constantly fill the water. I know one of the features abo... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de suministros para mascotas
- también en la categoría
- Tienda de animales
Escrito por la empresa
#1 Vet Recommended Dog Fountain in US A fresher way to keep them hydrated. Fresh, flowing water. Triple filtration. An easy-to-clean stainless steel bowl. Meet the fountain designed to make every drink a better one for your dog.
Información de contacto
4008 Laramie Street, 82009, Cheyenne, Estados Unidos
- https://selenepets.com/
- selenepets.com
4,2
Muy bueno
2 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 99% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Customer service
Selene custoner service actually listened to my issue and resolved it quickly. Thank you
3 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for your kind words, Louise! 💛 We're so glad our team was able to listen to your concerns and provide a quick resolution.
We believe every customer deserves to feel heard and supported, and it's wonderful knowing that our team was able to make that happen for you.
We truly appreciate your trust and for giving us the opportunity to assist. We're always here whenever you and your furry friend need us! 🐶🐾❤️
— The Selene Team
Selene Fountain
I researched these fountains after I got a reel or a shop this site whatever looked at these selene ones and read everything about it I decided to order it at first I wasn't sure if my babies would use it oh they love it so easy to use and clean Glad I Kept it only buy from Selene not Amazon you want be happy with them but you will Love the Selene Fountain my Yorkies Love it picky dogs They Love it and So do We and So will you if you purchase this fountain ..
9 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy you decided to give Selene a try, Teresa! 💛 It's wonderful knowing that your Yorkies took to their new fountain so well, especially since you weren't initially sure whether they'd use it!
We know our furry friends can sometimes be a little particular about their preferences, so hearing that even your picky pups are loving their new watering spot makes us smile. We're also delighted that you've found the fountain easy to use and clean.
Thank you for your trust, enthusiasm, and wonderful recommendation! Sending lots of love to your sweet little Yorkies! 🐶🐾❤️
— The Selene Team
Ordered a fountain and a year worth of…
Ordered a fountain and a year worth of filters, it took a while for the dog to get used to it,Easy to clean and charge. It was the auto subscription that caught us off guard. We emailed and they were quick to stop the auto shipping and put the subscription on hold till we need more supplies.
5/5 stars,product and customer support
4 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for sharing your experience with us, Steven! 💛 We're so glad your pup has grown comfortable with the fountain and that you've found it easy to clean and charge!
We also appreciate your thoughts regarding the subscription. We'd like to clarify that subscriptions are optional at checkout and can be adjusted, paused, or canceled anytime. We're happy our team was able to respond promptly and put yours on hold until you're ready for more supplies.
Your kind words about both our product and customer support mean so much to us. Thank you for choosing Selene, and we hope your furry friend continues enjoying their new watering spot! 🐶🐾❤️
— The Selene Team
I have 2 rescue dogs
I have 2 rescue dogs. One is a 3 legged toothless Yorkie. Ex breeder who has had a terrible life until the RSPCA rescued her and gave her to the Dogs Trust to re home. I had lost my Husband and 2 little dogs within a year and was devastated so decided to get another dog. I contacted every dog charity I knew to rescue an older dog. Only the Dogs Trust came back to me. I went to their kennels and d saw this little dog being walked by one of the staff. I asked to meet her and we became friends immediately. She’s 14 years old and she’s had some issues that can be dealt with over time, uso I said I would take her there and then. She is now my baby girl. Spoilt rotten as she should be. Her issues are being addressed and she is coming around.
My other rescue I have had for 3 weeks now. She is a 3 year old Yorkie cross Bichon Ffrizz. Her owner is a friend of mine who is very ill and can’t look after her so she had to re home her. I stepped in and said I would have her. She has her issues as well and again they are being dealt with.
That is the history of my 2 little rescue dogs.
9 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for sharing such a heartfelt story with us, Mair! 💛 We're deeply sorry for the losses you've experienced, and it's truly touching to hear how you've opened your heart and home to two precious rescue dogs.
Your little girls are so fortunate to have found someone who gives them the love, patience, and care they deserve. It's wonderful knowing that they're both getting the chance to feel safe, comfortable, and cherished in their new home.
Wishing you and your two sweet companions many beautiful memories together. Sending lots of love to your little fur family! 🐶🐾❤️
— The Selene Team
I absolutely love our Selene
I absolutely love our Selene, and so does my dog! He drinks more water, it’s always fresh and cold. Highly recommend.
8 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that both you and your pup are loving the fountain, Kanani! 💛 It's wonderful knowing that your furry friend is enjoying fresh, cool water and that you've noticed him drinking more.
Thank you for your kind words and recommendation! We truly appreciate your support and hope your sweet pup continues enjoying his new watering spot! 🐶🐾❤️
— The Selene Team
Great product
Great product. The dogs seem to enjoy the ‘flowing’ water. I charged up the cordless pump before using and it has been running without a recharge for almost a month. Only suggestion would be if there was an alert or an auto shutoff if the water is low. There is a clear view line but you can’t see the water level through it at floor level.
8 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for sharing your experience with us, Lisa! 💛 We're delighted to hear that your pups are enjoying the flowing water and that the cordless fountain has been working so well for you, especially with the battery lasting nearly a month!
We also appreciate your suggestion about having a low-water alert! We'd like to share that the fountain already has a built-in safety feature that automatically shuts off the pump when the water level gets too low. However, we understand how helpful a more visible water-level indicator or alert would be, and we'll certainly keep your suggestion in mind as we continue improving our products.
Thank you for choosing Selene and for helping us make the experience even better for pet parents and their furry friends! 🐶🐾❤️
— The Selene Team
Couldn't be happier
All 3 dogs are drinking lots of water.
Best part...only fill it every 2 days
8 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that all three of your pups are loving their fountain, Jo! 💛 It's wonderful knowing they're enjoying plenty of water and that having to refill it only every couple of days has made things more convenient for you.
Thank you for your kind words and for choosing Selene! We hope your three sweet furry friends continue enjoying their new watering spot! 🐶🐾❤️
— The Selene Team
We love the automatic water sensor.The…
We love the automatic water sensor.The water is always clean with no slime like standard doggy water bowls so the cleaning is easy. Customer service is helpful and friendly.
8 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for your kind words, Terrence! 💛 We're delighted that you're enjoying the automatic sensor feature and that keeping the fountain clean has been so much easier compared to traditional water bowls.
We're also happy to hear that our customer service team has been friendly and helpful. Knowing that both our product and support have made your experience a positive one means so much to us.
Thank you for choosing Selene! 🐶🐾❤️
— The Selene Team
My dog loves it
My dog loves it . She drinks now than she ever did before!
30 de octubre de 2026
Opinión espontánea
Respuesta de SelenePets
That's wonderful to hear, Carolyn! 💛 We're so happy your sweet girl is loving her fountain and that you've noticed her drinking more water!
It's always lovely knowing our furry friends are enjoying their new watering spot. Thank you for choosing Selene and for sharing this happy update with us! 🐶🐾❤️
— The Selene Team
I am getting one of their bowls for my…
I am getting one of their bowls for my step sister as she has a small dog. She currently has a stainless steel bowl for her dog without moving water. I saw this product and did my research to what they were claiming. I was very impressed so I proceeded to place an order. Needless to say I ran into a few technical issues and it took longer than expected. However, their customer service is top notch and with their assistance I got the order. I can not praise this company enough in how much customer service and follow through they gave. I strongly recommend that you try their products and service…Happy Holidays
7 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for your thoughtful words and recommendation, David! 💛 We're so glad our team could help you through the ordering difficulties and make the experience a positive one.
It's especially lovely knowing that you've chosen a Selene fountain as a gift for another furry friend! We hope the little pup enjoys it and that it becomes a wonderful addition to their daily routine.
We truly appreciate your patience, trust, and recognition of our team's efforts. Wishing you and your loved ones a wonderful holiday season! 🐶🐾❤️
— The Selene Team
We love the fountain and our dog easily…
We love the fountain and our dog easily took to it. When I bought the fountain I also purchased a year’s worth of filters.
It’s easy to clean and charge, plus the assembly is very simple.
The auto subscription caught me off guard, but once I emailed them they responded right away and cancelled this subscription. I’m not pleased with this automatic subscription, but pleased with the service to cancel.
5/5 stars, great product with helpful customer support.
8 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that your pup took to the fountain so easily, Terry! 💛 It's wonderful knowing that you've found it simple to assemble, clean, and charge.
We also appreciate you sharing your experience with the subscription. We'd like to clarify that subscriptions are completely optional at checkout and can be managed or canceled anytime. We're glad our team was able to respond promptly and take care of the cancellation for you.
Thank you for your understanding and for your kind words about our customer support. We're delighted that you and your furry friend are enjoying the fountain! 🐶🐾❤️
— The Selene Team
You have told me how to trouble shoot…
You have told me how to trouble shoot and are sending me a free pump. Now I know how to take the screen shot but I don't know how to send it to you and what do you want me to screen shot?
8 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for sharing your experience with us, Melvin! 💛 We're glad our team has been able to assist with troubleshooting and arrange a complimentary replacement pump for your fountain.
We understand that the screenshot instructions may not have been entirely clear, and we'd be happy to guide you through the process. Please reply to your existing email conversation at info@selenepets.com, and our team will clarify exactly what needs to be captured and how to send it.
We appreciate your patience and want to make sure everything is as easy as possible for you. Our team is here to continue assisting until everything is sorted out!
— The Selene Team
Best you could buy for your baby.
I love the water fountain. My two dogs went right up to it and started drinking right away. They love it too. How often should I be changing the water and filter?
This is a great product, wish I had it long ago.
2 de octubre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that both of your pups took to their new fountain right away! 💛 It's wonderful knowing that they're already enjoying their new watering spot!
To keep the water clean and fresh for your furry friends, we recommend changing the water every 1–3 days and replacing the filter every 3–4 weeks, depending on water quality and the number of pets using the fountain. It's also a good idea to keep a few spare filters on hand, as they may need replacing sooner depending on usage. Regular cleaning of the fountain will also help keep everything fresh and running smoothly! 🐾
Thank you for your wonderful recommendation and for choosing Selene! We're delighted that the fountain has been such a great addition to your pups' daily routine. 🐶💛
— The Selene Team
I was surprised today to receive a second unit today....
I was surprised today to receive a second unit, having already set up the one that arrived yesterday. I thought I had ordered only one, but somehow my order was processed for 2. Oh well, I probably can't see well enough to click properly. When I wrote to Selene to ask "why 2?", they kindly replied "no idea, but we'll give you a 30% discount on the order if you choose to keep it". OK, I'll keep the second unit. Thank you SelenePets.
8 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for sharing your experience with us, Corine! 💛 We're glad our team was able to assist with your order question and offer an option that worked well for you.
It's lovely knowing that you decided to keep the additional fountain, and we hope both units bring plenty of convenience to your furry family's daily routine!
We truly appreciate your understanding and kind words. Thank you for giving Selene the opportunity to help! 🐶🐾❤️
— The Selene Team
My dogs love it
My dogs love it! they all 4 lined up wanting to drink. I feel like I've done something that will improve their health as well as make life easier for me. The filtered water is amazing.
6 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
How adorable that all four of your pups lined up for a drink, Regina! 💛 We can only imagine how sweet that moment must have been!
We're so happy they're enjoying the fountain and that the filtered water has been a welcome addition to their daily routine. Making pet care a little easier while keeping our furry friends happy is exactly what we love to hear.
Thank you for choosing Selene and sharing such a lovely experience with us! Sending lots of love to your four sweet pups! 🐶🐾❤️
— The Selene Team
I had no idea that dogs stop drinking their dirty water!
I had no idea that dogs stop drinking from their bowls because of the bacteria build up. Then, I saw an ad for Selene and decided to order a dog fountain for the dogs I look after as my job. I also had some confusion about my order but I emailed Selene and someone got back to me right away with an answer! I am excited to try out this product and I think the dogs will love it.
8 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so glad you decided to give Selene a try, Kelly! 💛 It's wonderful knowing that you're looking for ways to make fresh water more accessible and enjoyable for the dogs in your care.
We're also happy our customer service team was able to clarify your order concerns promptly. We always want our customers to feel informed and supported throughout their experience.
Thank you for your trust, and we hope all the sweet pups enjoy their new fountain once it arrives! 🐶🐾❤️
— The Selene Team
you finely got me the right filters but…
you finely got me the right filters but please don't send me anymore filters i will let you know when i need more. thanks AGAIN
7 de marzo de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for your patience and understanding throughout the process, Stan! 💛 We're glad the correct filters have finally reached you and that everything has been sorted out.
We completely understand your preference to order filters only when needed. Upon checking, we can confirm that **your subscription has already been successfully canceled**, so you won't receive any further recurring shipments or charges. You're always welcome to order additional filters whenever you're ready!
We truly appreciate your patience and for giving us the opportunity to make things right. Thank you for choosing Selene, and please know we're always here whenever you need assistance! 🐶🐾❤️
— The Selene Team
Wonderful projects however the…
Wonderful projects however the “subscription” I wasn’t aware of upset me. Once I emailed requesting to cancel the subscription i wasn’t aware of they did ultimately cancel it, which was very nice of them. I suggest the products, but be aware of “hidden” subscriptions.
6 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for sharing your experience and for recommending our products, Melody! 💛 We're happy to hear that you've been pleased with them and that our team was able to assist with your subscription cancellation.
We'd also like to clarify that subscriptions at Selene Pets are completely optional and are presented as a choice during checkout. Customers can choose whether to subscribe, and any active subscription can be adjusted, paused, or canceled at any time.
We understand how important it is to have clarity and flexibility with your purchases, and your feedback helps us identify where we can make that experience even better.
Thank you for your understanding and continued support. We're always here whenever you need assistance! 🐾❤️
— The Selene Team
I emailed customer service and they…
I emailed customer service and they responded quickly to my request on the filters.
6 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for your kind words, Sophie! 💛 We're glad our customer service team was able to respond promptly and assist with your filter inquiry.
We're always happy to help make things easier for our customers and their furry friends. We truly appreciate your support and are here whenever you need us! 🐶🐾❤️
— The Selene Team
Selene customer service review
First of all, unless you are God, achieving a 5-star rating is not possible when I rate experiences. That being said, Selene Pets earned a 4-star rating for their outstanding customer service in resolving an order issue. I appreciate the hard work and dedication in finding a solution that satisfies the needs of both the customer and their company. I would recommend this company to others as well as purchase products again in the future. Thank you Selene. Susan and Augustus 🐾
7 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for such thoughtful and encouraging words, Susan! 💛 We're delighted to know that our team's dedication and efforts to find a suitable solution made a positive difference in your experience.
It means so much to hear that you'd feel confident recommending Selene and choosing us again in the future. Providing thoughtful, reliable support is something we truly value, and your recognition means a great deal to our team.
We sincerely appreciate your trust and support. Sending lots of love to you and Augustus! 🐶🐾❤️
— The Selene Team
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