Quick, helpful support. My fountain’s pump stopped circulating water, and I emailed Selene thinking I’d need a warranty replacement. Cessy replied within minutes with clear troubleshooting steps, star... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
The Selene water bowl is perfect for our dog. No more wasting water that has been sitting out or constantly having to dump water after it gets dirty - the 7 liters of water and constant filtration is... Ver más
I was a bit nervous about purchasing a water fountain from Selene but it has been an eye opener. My dog loves it especially drinking from the pipe when it flows. I think she is drinking more than be... Ver más
La empresa ha respondido
I love changing the filter and seeing everything that my dogs AREN'T drinking! I would only change the ability to hook up to a water source to constantly fill the water. I know one of the features abo... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de suministros para mascotas
- también en la categoría
- Tienda de animales
Escrito por la empresa
#1 Vet Recommended Dog Fountain in US A fresher way to keep them hydrated. Fresh, flowing water. Triple filtration. An easy-to-clean stainless steel bowl. Meet the fountain designed to make every drink a better one for your dog.
Información de contacto
4008 Laramie Street, 82009, Cheyenne, Estados Unidos
- https://selenepets.com/
- selenepets.com
4,2
Muy bueno
2 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 99% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Junior is drinking more water YAY
Junior is drinking more water YAY! I was giving him a lot of watermelon to help keep hydrated but I think we found the solution. The water fountain is great! The customer service is awesome too! Thanks Selene 😁
21 de septiembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that Junior is enjoying his fountain and that you've noticed him drinking more water!
It's wonderful knowing that his new watering spot has become such a positive part of his daily routine. We're also delighted that you've had a great experience with our customer service team.
Thank you for choosing Selene and sharing Junior's happy update with us! Give your sweet boy some extra love from our team! 🐶🐾❤️
— The Selene Team
From ordering to receiving my item i…
From ordering to receiving my item i was kept updated with everything. The fountain is excellent and my dogs (and cat) started drinking from it immediately.
Only downside is the price of filter replacements. If these where cheaper I would have given 5*
15 de octubre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that your dogs and kitty took to their new fountain right away, Alan! 💛 It's wonderful knowing that you're enjoying the product and that our order updates helped make your experience a smooth one.
We also appreciate your thoughts about replacement filter pricing. We understand that keeping supplies affordable is important for pet parents, and your feedback is valuable as we continue looking for ways to improve the overall experience.
Thank you for your kind words and for choosing Selene! We hope your furry family continues enjoying their new watering spot! 🐶🐱🐾❤️
— The Selene Team
Missy and Rusty and Their Fountain
Before the fountain, Missy and Rusty drank out of a bowl. Although i changed the water several times a day, i never thought they were drinking enough. All that changed with the arrival of the Selene fountain. Now they are drinking more water—they really love their fountain.
19 de octubre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that Missy and Rusty are loving their new fountain, Janet! 💛 It's especially wonderful knowing that you've noticed them drinking more water and enjoying their new watering spot.
We know how much care goes into looking after our furry friends, and it's lovely to hear that the fountain has made such a positive difference in their daily routine.
Thank you for choosing Selene and for sharing Missy and Rusty's experience with us! Sending lots of love to your two sweet pups! 🐶🐾❤️
— The Selene Team
My dogs are drinking more water than…
My dogs are drinking more water than ever. I didn’t think it was possible. I just wanted a clean way to give them water so they didn’t drip it all over the floor, but they really do drink twice as much water with these fountains. Also, I had a problem where one of them came dented and they replaced the whole unit and gave me a bunch of extra filters without question. Great customer service.
7 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that your pups are loving their fountains, Leor! 💛 It's wonderful knowing that you've noticed such a positive difference in their drinking habits and that the fountains have made things more convenient at home.
We're sorry one of your fountains arrived dented, but we're glad our team was able to arrange a replacement and provide additional filters to make things right. We truly appreciate your patience and understanding throughout the process.
Thank you for your kind words about our customer service team and for choosing Selene! Sending lots of love to your sweet pups! 🐶🐾❤️
— The Selene Team
I love it for my 3 service dogs,they…
I love it for my 3 service dogs,they love the continuous cool and clean water to drink.
7 de octubre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for sharing your experience with us, April! 💛 We're so happy to hear that your three wonderful service dogs are enjoying their fountain and the fresh, flowing water it provides.
Your hardworking companions deserve all the love and care in the world, and we're delighted that Selene has become part of their daily routine.
Thank you for choosing us for your amazing pups! Sending lots of love to all three! 🐶🐾❤️
— The Selene Team
SelenePets is a Great Company
SelenePets is a Great Company, they have worked with me to get things worked out. I can't wait to get my dogs fountain up and working. Thanks SelenePets for your time and understanding.
5 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for your kind words and appreciation, Wendy! 💛 We're so glad our team has been able to assist you and help work through your concerns.
We understand how much you're looking forward to getting your fountain up and running for your pups, and we're happy to continue supporting you until everything is sorted out.
We truly appreciate your patience and trust in Selene. We hope your furry friends will soon be enjoying their new watering spot! 🐶🐾❤️
— The Selene Team
Incredibly fast response from Jade
Incredibly fast response from Jade, almost immediately after it was sent never had customer service that prompt. Hopefully things stay on the positive side. Will update again later though for now outstanding service.
7 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for recognizing Jade's efforts, Brian! 💛 We're delighted to hear that her quick response made such a positive impression on you.
Providing prompt, thoughtful, and reliable assistance is something we truly value, and we'll be sure to share your kind words with Jade. We're sure she'll be happy to know that her support made a difference!
We appreciate your trust in Selene and look forward to continuing to provide you with the same level of care whenever you need us! 🐾❤️
— The Selene Team
I needed customer support at a late…
I needed customer support at a late hour in the evening with my order. I was very pleasantly surprised when CS responded so quickly and helped me with my order. I had ordered the wrong fountain and they corrected it so quickly. I am very pleased.
7 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so glad our team could help you with your order, Randolph! 💛 It's wonderful knowing that you received the assistance you needed so quickly, especially when reaching out later in the evening.
We always want our customers to feel supported and confident about their purchases, and we're happy we could help get the correct fountain arranged for you.
Thank you for your kind words and for choosing Selene! We hope your furry friend enjoys the fountain! 🐶🐾❤️
— The Selene Team
I’m very happy with the Selene Pet /…
I’m very happy with the Selene Pet / Dog water fountain. It works much better than I expected the Water stays clean, and my dogs took to the fountain in no time! The on and off setting works perfectly with the motion sensor! I wish I would’ve purchased it much earlier!
2 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that your pups took to their new fountain right away, Klaus! 💛 It's wonderful knowing that you're enjoying the motion sensor feature and that the fountain has been working even better than you expected.
We love hearing when our furry friends settle into their new watering spot so easily! Thank you for choosing Selene and for sharing your experience with us.
Wishing you and your sweet pups many more happy moments together! 🐶🐾❤️
— The Selene Team
Ordering was Easy
Ordering was Easy, have had updates, Great Communication! 👍
7 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for your kind words! 💛 We're so glad the ordering process was easy and that you've been happy with the communication and updates from our team.
We always want our customers to feel informed and supported every step of the way. We truly appreciate your trust in Selene and hope your furry friend enjoys their new fountain! 🐶🐾❤️
— The Selene Team
I love this water fountain
I love this water fountain. It made a huge difference in how much our pets drink, especially our cat. I change the filters every two weeks, and I am amazed at how much they filter out. I have had to reach out to customer service once...and they responded within an hour of my email with helpful information. It is so easy to clean and I can absolutely see a difference in our pets drinking habits.. (two dogs and one cat).
7 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that your two pups and kitty are enjoying their fountain, Debra! 💛 It's wonderful knowing that you've noticed such a positive difference in their drinking habits, especially for your cat!
We're also glad you've found the fountain easy to clean and that our customer service team was able to provide helpful assistance so quickly. It's always lovely knowing that both our products and support have made your experience a great one.
Thank you for your trust and kind words! Sending lots of love to your sweet fur family! 🐶🐱🐾❤️
— The Selene Team
After ordering they sent my order with…
After ordering they sent my order with a shipper that could not deliver my fountain so it shipped back and after going round and round with customer service about just giving me a refund they finally decided to give one. Now i am dealing with them about giving me a full refund. They say they did but my card that I purchased with does not reflect the full amount. I would not order from here cause they definitely like to give you the runaround when It comes to customer service.
23 de octubre de 2026
Opinión espontánea
Respuesta de SelenePets
Hi Peterson, We sincerely apologize for the experience you've had. We understand your concerns regarding the delivery and refund process, and we're sorry that the assistance you've received hasn't met your expectations.
We'd really appreciate the opportunity to review your order and refund details more closely so we can understand what happened and help resolve any outstanding concerns. We've sent you an information request through Trustpilot, and you’re welcome to respond there or reach out to us at info@selenepets.com, referencing your review.
Please be assured that our team will prioritize your case, carefully review the refund amount and transaction status, and continue assisting you until we reach a resolution. We value your trust and would genuinely appreciate the chance to make this experience better for you.
— The Selene Team
Quick Customer Service
The product is great. We have a smaller unamed unit with a cord. I like the wireless so much better. My toilet drinking Boxer is actually using it (toilet closed). I ended up on autoship but bought the bundle and have more than enough filters. Quick email to the company and everything was quickly handled.
7 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for sharing your experience with us! 💛 We're delighted that you're enjoying the convenience of the wireless fountain and that even your Boxer has taken a liking to it!
We're also happy our team could assist promptly with your autoship concern. We understand how important it is to have flexibility with your supplies, and we're glad we could help you manage everything according to your needs.
We truly appreciate your support and hope your sweet Boxer continues enjoying the new watering spot! 🐶🐾❤️
— The Selene Team
Dogs love it and is easy to clean.
7 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so glad to hear that your pups are loving their fountain, Holly! 💛 It's wonderful knowing that it's not only a hit with your furry friends but also easy for you to clean and maintain!
Making everyday pet care a little simpler while keeping our pups happy is exactly what we love to hear.
Thank you for choosing Selene and for sharing your kind words! Sending lots of love to your sweet fur family! 🐶🐾❤️
— The Selene Team
filters
A piece of mind knowing a subscription is set and you can forget it all in the name of my fur baby...
6 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for your support, Michelle! 💛 We're so glad that having a filter subscription in place gives you one less thing to think about when caring for your furry friend.
We love knowing that the convenience of scheduled supplies makes your pet care routine a little easier. Thank you for choosing Selene and trusting us to be part of your fur baby's daily essentials! 🐶🐾❤️
— The Selene Team
Great investment
I've had a great experience with this product and the customer service! Very responsive and eager to fix any issues. While shipping takes a little time, the product is worth the wait. My cat and two dogs love the plug in 2.0 big water fountain. It's easy to clean, stays clean for longer, and again, the customer service is great :)
7 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for your kind words, Brianna! 💛 We're so happy to hear that your cat and two pups are loving their fountain and that it's been easy for you to maintain!
We also appreciate your patience with the shipping time, and it means so much to know that our customer service team has made your experience a positive one. We're always happy to help whenever you need us.
Thank you for choosing Selene and for sharing your experience with us! Wishing your sweet fur family many happy moments with their new watering spot! 🐶🐱🐾
— The Selene Team
Purchased the Selene water fountain for…
Purchased the Selene water fountain for large dogs. It took over 10 days to receive it. No response from company. Received a damaged package and dented dog bowl. Does not work as stated. Only works when it feels like it. Wanted to use battery but after a full charge it only lasted for 12 hours and it is currently on charge again. Spent over $200 for it and now you can get one identical for $70 through Amazon. Again, there is no response from company. I just lost a lot of money over this experience. Run, don't walk away from this scam!
6 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Hi Barbara, Thank you for sharing your concerns with us. We understand how important it is to receive a product that meets your expectations, and we'd appreciate the opportunity to clarify a few things and help make your experience better.
Upon checking, our team is already in contact with you regarding the dented bowl you reported, and we're currently awaiting your confirmation so we can proceed with the replacement. We also noticed that the battery performance concerns mentioned in your review hadn't been brought to our team's attention during your previous correspondence, and we'd be happy to assist with those as well.
For the wireless fountain, we recommend charging the unit for at least 8 hours before its first use to ensure the battery is fully charged, as the initial factory charge may not be sufficient for extended use.
We genuinely value your experience, Barbara, and want to make sure all your concerns are properly addressed. Please feel free to reply to our existing email conversation so our team can continue assisting you and see everything through to a satisfactory resolution.
— The Selene Team
PRETTY TERRIFIC
I saw the add for the water fountain and reviewed all it can do for my dog's health. They are 4 now. I debated, alot. I had noticed tho that the dog's would drink from the outside rain water than come in the house. Anyway, I made the purchase! The dogs were hesitant, took a couple days. Now the dogs AND my cats all drink from it. Haven't used the dental drops since the cats are also using it and I'm not sure if its safe for them. Bottom line...HUGE SUCCESS! take the plunge! The filters however could be less expensive. I sure would like that, however I've subscribed.
26 de octubre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so glad you decided to give Selene a try, Karan! 💛 It's wonderful knowing that your pups and kitties have all warmed up to their new fountain and are now enjoying it together!
We also appreciate you sharing your thoughts about filter pricing. We understand that affordability matters, especially when it comes to maintaining your pets' daily essentials, and your comments help us continue looking for ways to improve.
Regarding the Dental Boost drops, we recommend checking with your veterinarian before using them in a shared fountain that your cats also drink from.
Thank you for your trust and support! We're so happy the fountain has been a success for your furry family! 🐶🐱❤️
— The Selene Team
When I finally decided to order the fountain
When I finally decided to order the water fountain I was a little disapppointed it took so long to receive it and when I did receive it it was damaged in shipment. I immediately emailed the company and received a prompt response wanting pictures of the damage so I sent them. Again they emailed me back they were sorry and would get a new bowl shipped immediately. Received it within days and was delighted when my husband put it together. Of course the next step was to get Tootsie to use it. At first she just checked it out and when the water started to flow she jumped back. The second day she went to try it andfinally realized the fountain is off when not in use but when she walks up it comes on - hooray she loves it and has happy parents as well.
30 de octubre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for sharing your experience with us, Earle! 💛 We're sorry the beginning wasn't quite as smooth as expected, but we're happy our team was able to assist promptly and get a replacement bowl to you.
And how sweet is Tootsie! It's lovely hearing how she gradually discovered the fountain and became comfortable with the flowing water. Those little moments of curiosity make it all the more rewarding when our furry friends finally give something new a try!
We're so glad both Tootsie and her proud pet parents are happy with the fountain. Thank you for your patience and for giving us the opportunity to make things right! 🐶🐾❤️
— The Selene Team
Fast and helpful response
I had a problem with the pump and reached out to Selene via email on a Friday night. I received a response almost immediately with troubleshooting tips and fixed the problem. My 10 dogs love this fountain and will empty it before they even think of going to the old regular water bowls that I still have out for them even though they are filled with fresh water twice a day.
6 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy our team could help you get everything working again, Jennifer! 💛 Knowing that you received the assistance you needed so quickly means a lot to us.
And ten dogs! What a wonderful fur family! 🐶❤️ It's especially lovely to hear how much they enjoy their fountain, even with their regular water bowls nearby.
Thank you for trusting Selene and for sharing such kind words about our support team. We're always here whenever you and your sweet pups need a helping hand! 🐾
— The Selene Team
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