Quick, helpful support. My fountain’s pump stopped circulating water, and I emailed Selene thinking I’d need a warranty replacement. Cessy replied within minutes with clear troubleshooting steps, star... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
The Selene water bowl is perfect for our dog. No more wasting water that has been sitting out or constantly having to dump water after it gets dirty - the 7 liters of water and constant filtration is... Ver más
I was a bit nervous about purchasing a water fountain from Selene but it has been an eye opener. My dog loves it especially drinking from the pipe when it flows. I think she is drinking more than be... Ver más
La empresa ha respondido
I love changing the filter and seeing everything that my dogs AREN'T drinking! I would only change the ability to hook up to a water source to constantly fill the water. I know one of the features abo... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de suministros para mascotas
- también en la categoría
- Tienda de animales
Escrito por la empresa
#1 Vet Recommended Dog Fountain in US A fresher way to keep them hydrated. Fresh, flowing water. Triple filtration. An easy-to-clean stainless steel bowl. Meet the fountain designed to make every drink a better one for your dog.
Información de contacto
4008 Laramie Street, 82009, Cheyenne, Estados Unidos
- https://selenepets.com/
- selenepets.com
4,2
Muy bueno
2 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 99% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I keep hearing how your product is the…
I keep hearing how your product is the Top choice among various pet experts saying the same thing especially on other platforms but the recurring monthly subscription charge for filters at $45-$49. Your initial cost may be affordable, but some folks maybe would like to decide when/how many they need. Me and my friend wants to be able to stretch them out since we're on a fixed incomes. He also had a hard time canceling the sub. Why so little support? Why not add a option to choose or not choose?
Makes me think of other dishonest sales tactics. It looks nice but now I'm not sure what else it is.
Therefore I cannot recommend this product.
19 de julio de 2026
Opinión espontánea
Respuesta de SelenePets
Hi Lance, Thank you for sharing your thoughts with us. We understand how important it is for pet parents to have flexibility when purchasing supplies, especially when managing a budget, and we appreciate the opportunity to clarify how our subscriptions work.
At Selene Pets, filter subscriptions are completely optional, and customers can choose whether to subscribe during checkout. Subscriptions can also be adjusted, paused, or canceled at any time, allowing customers to receive supplies based on their individual needs and preferences. There's no requirement to maintain a monthly subscription to enjoy our fountains.
We're sorry to hear that your friend may have experienced difficulty managing their subscription. We'd be happy to personally assist with any concerns or questions at info@selenepets.com.
We truly appreciate you bringing these concerns to our attention, Lance. Your perspective helps us understand where we can make our purchasing options clearer, and we hope to have the opportunity to earn your confidence in Selene.
— The Selene Team
Pump replacement
After sending an email regarding my issue with a pump that had failed, I received an immediate response! My issue was resolved quickly,and I'm anticipating a replacement pump on the mail soon. The responder was helpful and satisfied my request!
6 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for your kind words, Joan! 💛 We're glad our team was able to respond quickly and help arrange a replacement pump for you.
We understand how important it is to keep your furry friend's fountain running smoothly, and we're happy we could provide a solution. We hope your replacement arrives soon and gets everything back to normal!
We truly appreciate your patience and trust in our team. Please know we're always here if you need any further assistance! 🐶🐾
— The Selene Team
So far loving the water fountain
So far loving the water fountain, my 3 dogs love it as well. They look at a regular bowl like, "I'm not drinking out of that bowl, where's the fountain". Recently our pump stopped working, and customer service were great, fast, and sent me a new replacement pump.
Thank you Selene for the quick response and solving the issue by sending a replacement pump.
Lisa
6 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
It's wonderful to hear that all three of your pups are enjoying their fountain, Lisa! 💛 We love knowing they've grown so fond of their new watering spot that their regular bowls just don't seem as exciting anymore!
We're also glad our customer service team was able to assist quickly and arrange a replacement pump when you needed one. Making sure our customers and their furry friends feel supported is always important to us.
Thank you for your kind words and for choosing Selene! We hope your pups continue enjoying their fountain for a long time! 🐶🐾❤️
— The Selene Team
Biggest scam company ever
Biggest scam company ever. Do not buy. Signed up for monthly subscription without even knowing. Shame on you. Terrible company.
6 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Hi Mélissa, We understand how important it is to feel confident and informed about your purchases, and we appreciate the opportunity to clarify your concerns.
We'd like to reassure you that subscriptions at Selene Pets are completely optional. Customers can choose whether to subscribe, and all subscriptions can be managed, adjusted, or canceled at any time.
Upon checking, we can also confirm that your subscription has already been successfully canceled, so you won't receive any further recurring charges or shipments associated with it.
We truly value your trust, Mélissa, and hope this clarification brings you some peace of mind. Should you need any further assistance, our team is always happy to help at info@selenepets.com.
— The Selene Team
Great so far.
So far, I really like it and more importantly, my Belgian Shepherd really likes it. I bought extra filters because they gave me a discount, but I don’t think that the filters are gonna break me. The concept is great and I appreciate the follow up phone call.
6 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so glad to hear that both you and your Belgian Shepherd are enjoying the fountain, Chris! 💛 It's always wonderful knowing our furry customers are happy with their new watering spot.
We also appreciate your thoughts about the filters and are happy you were able to take advantage of the discount. It's lovely to know that our team's follow-up call added a positive touch to your experience as well!
Thank you for giving Selene a try and for sharing your experience. Wishing you and your sweet pup many happy moments together! 🐶🐾❤️
— The Selene Team
I was on different social media sites…
I was on different social media sites in October 2026 when I saw these water bowl ads all over. I am on social media pretty much daily and I am on multiple different sites. When I say I hadn’t seen these ads before I really had not. However, that day changed my mind and in a big way. I couldn’t get my mind off of what I just watched and luckily the ad kept coming up on multiple sites so I ordered it that afternoon. I have two fur babies and since getting this water bowl with the activated fountain I have noticed that they are drinking far more water than they ever have before. They actually enjoy drinking the water. We just lost our 14 year-old dachshund, Mr. Wiggly this past June. I wish I had had this while he was alive. I feel guilty that he never got to experience this although he lived for 14 1/2 years so he had a long life. It’s just the last four or five years he kept getting ear infections every other month. I’m wondering if this would’ve changed any of that? I won’t ever be able to answer that question for him but I am incredibly grateful for this. Rocky and Angel love this. And as I’m recording this Angel just walked up to the water bowl fountain and is drinking as we speak. 😂 Also, customer service is excellent. I had a question about my subscription and I couldn’t believe how fast they responded back to me.
Thank you so much.
2 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for sharing such a heartfelt experience with us, Jerri! 💛 We're so sorry to hear about the loss of your beloved Mr. Wiggly. Fourteen and a half years together is a lifetime of precious memories, and we're sure he held a very special place in your heart.
It's truly wonderful knowing that Rocky and Angel are enjoying their fountain so much! We especially loved hearing that Angel stopped by for a drink while you were sharing your experience. Those little moments are so sweet! 🐶❤️
We're also happy our customer service team could assist you promptly with your subscription question. Thank you for trusting Selene to be part of your furry family's daily routine. Sending lots of love to Rocky and Angel! 🐾💛
— The Selene Team
The products are great
The products are great, easy to maintain, and my dogs and cats LOVE them.
6 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for your kind words, Bill! 💛 We're so happy to hear that your dogs and cats are loving their fountains!
It's wonderful knowing that you've found them easy to maintain, too. We always hope to make everyday pet care a little more convenient while giving our furry friends a watering spot they'll enjoy.
We truly appreciate your support and for choosing Selene for your fur family! 🐶🐱🐾❤️
— The Selene Team
I have 2 dogs and a cat and all of them…
I have 2 dogs and a cat and all of them are loving the new Selene Pets water dishes. They have increased the amount of water they drink. It’s very easy for both our cat and our dogs to drink out of these water bowls. They are super quiet and you don’t even know they’re running.
6 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so glad to hear that all three of your furry friends are loving their new Selene fountains, Dawn! 💛 It's especially lovely knowing that you've noticed them drinking more water and that the fountains have been comfortable for both your pups and kitty to use.
We're also happy that the quiet operation has been a great addition to your home. A peaceful watering spot that your pets enjoy is exactly what we love to hear!
Thank you for sharing your experience and for choosing Selene! Sending lots of love to your sweet fur family! 🐶🐱🐾
— The Selene Team
I’m happy with the Selene 4 liter…
I’m happy with the Selene 4 liter fountain I received and our pets are too! There was a mix up on the extra 12 filters we received but they were very prompt in correcting the error, I’ve been notified through email that the replacements are on the way. Their correspondence was always helpful and courteous which I appreciate. Our pets love to drink out of their new Selene fountain!
6 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for sharing your experience with us, Dawn! 💛 We're delighted to hear that you and your furry friends are enjoying the fountain!
While we're sorry about the initial filter mix-up, we're glad our team was able to assist promptly and arrange the correct replacements. It means so much to know that you felt supported and well taken care of throughout the process.
We truly appreciate your patience and kind words about our team. Thank you for choosing Selene, and we hope your pets continue loving their new watering spot! 🐶🐾❤️
— The Selene Team
Just ordered mine!
I was not sure if the claims were true so I asked my vet. She said this will be a good investment in my 4.5yo black Lab. I ordered it today.
I asked several questions of Selene customer service and received immediate responses. The ordering process was extremely easy.
I can’t wait to receive our fountain!!
6 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so excited for you and your sweet Lab, Shari! 💛 Thank you for taking the time to learn more about our fountain and for choosing Selene for your furry friend.
It's wonderful to hear that our customer service team was able to answer your questions promptly and make the ordering process easy for you. We always want pet parents to feel comfortable and supported with their purchase.
We hope your fountain arrives safely and that your Lab enjoys it just as much as we hope! Thank you for your trust, and we're always here if you need anything along the way! 🐶🐾❤️
— The Selene Team
Selene Pets has been great resolving my…
Selene Pets has been great resolving my issues of my Dog Fountain. Is sending a new pump when mine stopped working. I would give them 5 stars and 100% referrral
6 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you so much for your kind words and support, Wendy! 💛 We're happy our team was able to help resolve your concern and arrange a replacement pump for your fountain.
We know how important it is to have everything working properly for your furry friend, and we're glad we could provide the assistance you needed. We hope your replacement arrives soon and gets your pup's fountain running smoothly again!
Your trust and willingness to recommend Selene truly mean a lot to us. Thank you for being part of our fur family! 🐶🐾❤️
— The Selene Team
Consistently fresh clean water for your fur baby
I purchased the fountain for my fur baby and she absolutely loves it! The water stays fresh and keeps moving and she drinks plenty of water now or before she turned her nose up at her bowl. I highly recommend this product. The customer service is awesome as well.
6 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that your sweet girl is loving her fountain, Sharon! 💛 It's especially wonderful knowing that she's taken such a liking to her new watering spot after being a little picky with her regular bowl!
We're also delighted that you've had a positive experience with our customer service team. Knowing that both our products and support have made a difference for you means so much to us.
Thank you for your trust, kind words, and recommendation! Sending lots of love to your precious pup! 🐶🐾❤️
— The Selene Team
Just who you want helping you ...
Attentive. Prompt. Thorough. AND customer focused... Exactly what you'd want in a support team.
Hope you don't need them, but, if you do, rest assured. It'll be handled!!
4 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for such thoughtful words about our support team, David! 💛 We're so glad to know that you felt heard, supported, and well taken care of.
Providing attentive and dependable assistance is something we truly value, and hearing that our team made such a positive impression means a great deal to us.
We appreciate your trust in Selene and for recognizing the care our team puts into helping our customers. We're always happy to be here whenever you need us! 🐾❤️
— The Selene Team
The customer services representative…
The customer services representative was very helpful, patient and kind with me as we tried to resolve the problem I was experiencing. They wanted to be sure we got to the bottom of the problem and offered a solution. This makes me want to stay with this company for the benefit and health of my dog! Thank you.
6 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for sharing your experience with us, Becca! 💛 We're so glad our customer service representative was able to guide you patiently and help find a solution to your concern.
We believe every pet parent deserves to feel supported and cared for, especially when something isn't going quite right. It means so much to know that our team's kindness and dedication helped strengthen your confidence in Selene.
We truly appreciate your trust and support, and we're happy to continue being part of your furry friend's daily routine! 🐶🐾❤️
— The Selene Team
Excellent customer service
Excellent customer service! I love the fountain and my two border collies love the fountain. The first time I went to change the filters I noticed they didn’t fit. I reached out to customer service and they had me send a picture of the filters I received. They said they had mistakenly sent the wrong ones and they would get the new ones sent out right away. Great experience!
6 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that your two Border Collies are loving their fountain, Nickie! 💛 It's always wonderful knowing our furry friends are enjoying their new watering spot.
We're sorry about the initial filter mix-up, but we're glad our team was able to identify the issue and arrange the correct replacements promptly. Thank you for your patience and for giving us the opportunity to make things right.
We truly appreciate your kind words about our customer service team and your continued trust in Selene. Sending lots of love to your two sweet pups! 🐶🐾❤️
— The Selene Team
Scam company
Update (07/11/2026): After receiving the reply from Selenepets on this review, STILL NO ANSWER OR HELP VIA EMAIL. Don't believe a word they say.
I ordered via Instagram (03/11/2026), but had a second thought and cancelled my order the same evening. I sent the customer support 7 emails by now you wish you cancel, and no response yet (06/11/2026). I only get emails that the order is on it's way. The customer support sucks, is non-existing even. I will retour everything upon receiving it and will get a refund via Worldline, where I will report this company. Don't order anything please.
6 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Hi Eva, Thank you for bringing your concerns to our attention. We understand how important it is to receive timely assistance, especially when you're looking for clarity regarding an order cancellation.
At Selene Pets, we're committed to providing reliable customer service and making sure every concern receives the attention it deserves. We'd appreciate the opportunity to personally look into your experience and better understand what happened.
We've sent you an information request through Trustpilot to help us locate your order and review the situation. You may respond directly there or reach us at info@selenepets.com, referencing this review, so our team can prioritize your concern.
We value every customer's experience and would welcome the opportunity to work with you toward a satisfactory resolution.
— The Selene Team
Very happy with the product as are my…
Very happy with the product as are my dogs. Customer service was very helpful and quick to respond to my questions.
5 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for your kind words, Cindi! 💛 We're so happy to hear that both you and your dogs are enjoying the fountain.
It's also lovely knowing that our team was able to answer your questions quickly and make your experience a positive one. We always want you to feel supported whenever you need us.
We truly appreciate your trust in Selene and hope your sweet pups continue loving their fountain! 🐶❤️
— The Selene Team
customer service
I had a question regarding deliver and customer service got back to me very quickly with an answer and follow up. I ordered the wrong size, and they worked with me to come up with a solution to my issue. so far my experience with customer service has been wonderful.
5 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so glad our team was able to help you find a solution, Joann! 💛 We understand that ordering the wrong size can happen, and we're happy we could make the process a little easier for you.
It's wonderful to hear that you've felt well taken care of and that our team has been responsive to your questions. Your kind words mean a lot to us!
Thank you for giving Selene a chance. We hope you and your furry friend have a wonderful experience with the fountain! 🐾❤️
— The Selene Team
I never knew how much bacteria gathered…
I never knew how much bacteria gathered in the water bowl the filters make a big difference, my dogs love the fountain
5 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
It's wonderful to hear that your dogs are loving their fountain, Brandon! 💛 We're glad you've noticed the difference the filters make in catching debris and helping keep their drinking water cleaner.
We know how important it is to provide fresh water for our furry friends, so we're happy the fountain has been a great addition to your home.
Thank you for choosing Selene! We hope your sweet pups continue enjoying their fountain every day. 🐶🐾❤️
— The Selene Team
Though off to a rocky start ( unit…
Though off to a rocky start ( unit damaged upon receipt, no response from website for many days) I have finally received the replacement bowl. My cats were baffled at first by the automagic flow, but now are used to it. Even my sink drinkers use it! I can't comment on slime buildup as I just started using it.
5 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for sharing your experience with us, Allan! 💛 We're sorry things didn't go as smoothly as expected initially, but we're glad your replacement bowl has arrived and your cats are now getting comfortable with their new fountain!
It's especially sweet to hear that even your sink-loving kitties have started enjoying it! We hope it continues to be a wonderful addition to their daily routine.
We truly appreciate your patience throughout the process and your willingness to give us the opportunity to make things right. Your experience also helps us identify areas where we can continue improving our service. Thank you for choosing Selene, and please know we're always here if you need anything! 🐱🐾❤️
— The Selene Team
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