Very easy to order on the website and unit shipped promptly. Everything was in good order upon arrival and installed easily. I’m personally not a fan of the Alexa only wifi dongle but understand it... Ver más
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Consulta las opiniones de los clientes
This is the third Senville I have installed in my home and the fifth I have installed. I know that because I have installed them myself that I will not have any warranty but the first unit is alread... Ver más
La empresa ha respondido
This unit keeps a precise temp without fluctuation and is incredibly quiet. Easy online purchasing through Senville with free shipping. With the Alexa app we can operate remotely using my I-phone.
La empresa ha respondido
Excellent customer service from start to finish. The staff were friendly, professional and helpful, and they went out of their way to make sure everything was handled smoothly. I really appreciated th... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda especializada en aire acondicionado
- también en la categoría
- Proveedor de equipos de calefacción
- Proveedor de sistemas de aire acondicionado
- Tienda para la reforma del hogar
Escrito por la empresa
Senville is North America’s trusted leader in high-quality mini split ACs and heat pumps, offering direct-to-consumer solutions that are both affordable and durable. Established in 2005, we have been helping homeowners and businesses across the United States and Canada create comfortable, energy-efficient environments for over 15 years. Whether you're cooling during the summer or heating in the winter, our advanced mini split air conditioning systems and heat pumps are designed to perform in all climates. At Senville, we prioritize innovation, efficiency, and reliability, ensuring our customers receive the best value and performance for their investment. With a focus on energy savings and environmental sustainability, our products are perfect for residential, commercial, and industrial applications. Trusted by thousands of satisfied customers, Senville continues to set the standard for mini split ACs and heat pump solutions in North America. Discover the difference with Senville—your go-to source for modern, efficient climate control.
Información de contacto
162 Brunswick Blvd., H9R 5P9, Pointe-Claire, Canadá
- 1-800-242-4935
- customer-care@senville.com
- senville.ca
4,7
Excelente
8 mil opiniones
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
My only dislike was that I think I…
My only dislike was that I think I should been kept informed of the delays
29 de julio de 2026
Respuesta de Senville
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced. Your comments are invaluable to us as we continuously strive to improve our customer service.
If you require support for your unit, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Please reach out to us if you believe we can be of further assistance.
Thank you,
Customer Care Team
Very good technical support !
7 de abril de 2026
Respuesta de Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
better service directly to senneville…
better service directly to senneville than ,via Amazon
31 de julio de 2026
Respuesta de Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Exceptional support
Had issues with my unit but their support service was very helpful, nice and patient. They never gave up until my problem was resolved.
31 de julio de 2026
Respuesta de Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Answered questions
Answered questions, assisted with troubleshooting and helped get heat pump up and running again!
31 de julio de 2026
Respuesta de Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Respuesta de Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Courtesy and precise and words of…
Courtesy and precise and words of comfort. Thank you
31 de julio de 2026
Respuesta de Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
The delivery was fast
The delivery was fast. Need a maual and maintenance recommendations. Was surprised that there was none
30 de julio de 2026
Respuesta de Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
la qualité du produit a l'aire tres bien, et la probalité de la durée de vie du produit va etre exelent.
Bien sa fait 5 fois que j'achete chez vous tout bien a été service et livraison et l'installatyion jamais eu de probleme
27 de julio de 2026
Respuesta de Senville
Merci d’avoir pris le temps de partager vos commentaires avec nous. Vos remarques nous sont précieuses alors que nous nous efforçons continuellement d’améliorer notre service à la clientèle.
Si nous pouvons vous apporter une aide supplémentaire de quelque manière que ce soit, veuillez nous contacter au 1-800-242-4935 ou par courriel à customer-care@senville.com.
Merci,
Équipe du service à la clientèle
Respuesta de Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Excellent diagnostic de la part du technicien
Excellent diagnostic de la part du technicien. Reçu la pièce en retard du à un manque de matériel mais très satisfait du service
29 de julio de 2026
Respuesta de Senville
Merci d’avoir pris le temps de partager vos commentaires avec nous. Vos remarques nous sont précieuses alors que nous nous efforçons continuellement d’améliorer notre service à la clientèle.
Si nous pouvons vous apporter une aide supplémentaire de quelque manière que ce soit, veuillez nous contacter au 1-800-242-4935 ou par courriel à customer-care@senville.com.
Merci,
Équipe du service à la clientèle
Great Delivery and Service
Great Delivery and Service
Everything was delivered ontime and in good condition.
29 de julio de 2026
Respuesta de Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Took a long time to get the part
Took 7 weeks to get the part we were waiting for to fix the fan on the external unit.. hottest part of the year.. the said 3 weeks to have it to my door. Ya right.
29 de julio de 2026
Respuesta de Senville
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced. Your comments are invaluable to us as we continuously strive to improve our customer service.
You can get technical support for your unit by contacting us at 1-800-242-4935 ext. 3 or by emailing support@senville.com.
Please reach out to us if you believe we can be of further assistance.
Thank you,
Customer Care Team
Replacement Parts
Rep was friendly, parts arrived, although later than promised. Still, happy with the result.
24 de julio de 2026
Respuesta de Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Respuesta de Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
first order arrived quickly but second…
first order arrived quickly but second order didn’t process but was billed to my visa . I had to search out what happened and got my order a week later
28 de julio de 2026
Respuesta de Senville
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced. Your comments are invaluable to us as we continuously strive to improve our customer service.
If you require support for your unit, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Please reach out to us if you believe we can be of further assistance.
Thank you,
Customer Care Team
Excellent company to deal with
Excellent company to deal with. Contacted support about the board. They promptly sent me a new board.
Company that installed said this was one of the easiest boards as all the connection were there. Had to disconnect one board and connect to the other.
28 de julio de 2026
Respuesta de Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
On time and reliable service
28 de julio de 2026
Respuesta de Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
The head of customer service is the…
The head of customer service is the best. Super helpful and kind. 10/10 guy.
27 de julio de 2026
Respuesta de Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Senville is the best!
Great, easy website. Fast free delivery, to your door. Excellent technical support.
27 de julio de 2026
Respuesta de Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
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