Amazing service: 1. prompt response to my request of replacing kitchen tap and stopping any leaks 2. Plumber booked and arrived within 24 hrs 3. Job was done quickly and professionally. Would defin... Ver más
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Consulta las opiniones de los clientes
Serviceteam are my go to company for all things related to gas/electrical and plumbing. Jader is a legend in the field of gas installations, testing and repairs. Ethan pulls the strings behind the s... Ver más
La empresa ha respondido
Serial problems over a few days included two defective toilet flushes, a blocked kitchen sink and a rumbling, vibrating gas fired boiler. Ethan organised the repairs and plumbing engineer, Jader, carr... Ver más
La empresa ha respondido
I had a new boiler installed because the previous one was full of rust and malfunctioning. The quote they provided was fair and they did not complicate the matter more just to justify an additional pr... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Welcome to Serviceteam where you can find out all about OUR TEAM and see our excellent customer reviews! Benefit from using our Team of friendly Property Maintenance Engineers with specialties in HEATING, GAS, CENTRAL HEATING, BOILERS, HANDYMAN, BUILDING, ELECTRICAL, PLUMBING, PAINTING & DECORATING AND CARPENTRY. Available 24/7, 365 days a year to tend to your general and emergency needs. Serviceteam are based in Isleworth, Middlesex and cover the London, TW, KT, UB & HA post codes. Our Loyal customer base love that we have Fast Response Times Qualified, Vetted & Friendly Engineers Clear and easy pricing 24hrs Emergency Services 5% off booking online Our Expert Engineers take pride in providing our valued customers with high quality workmanship, clear and effective communication, fantastic customer service and a ready smile. We know that these type of works are normally surrounded with stress for our customers, so we’re here to provide a service that will ease your stress. Emergency Homecare Property Maintenance We offer an around the clock service for emergency homecare property maintenance for all situations available 24/7, 365 days of the year. Simply call 020 8640 7907 or request a call back via our website and we’ll have one of our local emergency engineers out to you ASAP and all our work is guaranteed. Find out more about the services that we offer by calling our friendly office staff on 020 8640 7907 or check out our website for more information: www.serviceteam.co.uk
Información de contacto
London, Reino Unido
- 020 8059 8123
- trustpilot@serviceteam.co.uk
- serviceteam.co.uk
4,6
Excelente
1 mil opiniones
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Changing our shower
Changing our shower was not an easy task and Jader did a great job, all in 1 day, fixing even some issues (noise when using hot water) that we did not think we could sort! Great job!
28 de julio de 2025
Opinión espontánea
Respuesta de Serviceteam
Hi Pascal - Thank you so much for taking the time to share your experience! We're thrilled to hear that Jader was able to complete the shower replacement quickly and efficiently, while also addressing the unexpected issue with the hot water noise. It's always our goal to exceed expectations, and it's great to know we did just that.
If you need assistance with any future projects, please don't hesitate to get in touch—we're always here to help!
Stay safe - serviceteam
Serviceteam
Very good communication.
28 de julio de 2025
Opinión espontánea
Respuesta de Serviceteam
Hi Vicky - Thank you for taking the time to share your feedback with us. We're delighted to hear that you were satisfied with the communication and the installation of your new CO and smoke alarm! Delivering excellent service and ensuring our customers feel well-informed is a top priority for us.
If there's anything else we can assist you with or if you have additional feedback, please don't hesitate to reach out. We'd love to work with you again in the future.
Stay safe - serviceteam
Shower replacement
The booking of the job was well managed. Due to engineering availability it was booked for a Saturday with a 3 hour arrival slot which I understand is standard. Unfortunately the engineer was an hour late, and I was not informed of the delay until I chased it. As it was the weekend I wasn't able to speak to someone and had to go back and forth on dm's. The engineer tracker was also not updating. However, once the engineer arrived the job was carried out to a high standard with no issues. I am very pleased with the work carried out
26 de julio de 2025
Opinión espontánea
Respuesta de Serviceteam
Hi Ruth -Thank you for sharing your experience with us. I'm glad to hear that you were pleased with the high standard of work delivered by our engineer during your shower replacement. Your satisfaction with the quality of our service means a great deal to our team.
However, I'd like to apologise for the delay and the inconvenience caused by the lack of timely communication about the engineer's arrival. We understand how frustrating this can be, especially when plans are affected at the weekend. I'll be passing on your feedback to our scheduling and customer service teams so we can improve our communication processes, including having a reliable engineer tracker.
If there's anything else we can assist you with or if you'd like to discuss this experience further, please don't hesitate to contact us directly at [insert contact details]. We hope to have the chance to provide an even better experience next time.
Thank you for choosing Serviceteam!
Stay safe - serviceteam
Thank You
I just want to say a massive thank you to Dayle for her outstanding support and professionalism. I had an issue with one of my Acqua Di Gio Profumo bottles not arriving from TJ Hughes, and unfortunately, I wasn’t getting much help or clear updates from the retailer themselves.
Dayle stepped in and made all the difference — she was patient, understanding, and kept me informed every step of the way. She took ownership of the situation, chased up the updates, and made me feel reassured when I was left feeling quite frustrated.
Thanks to her, I finally received the clarity and assistance I needed. It’s rare to come across someone so dedicated and genuinely helpful. Dayle turned a stressful experience into a positive one, and I’m incredibly grateful for her support.
Thank you again, Dayle — your help meant a lot!
24 de julio de 2025
Opinión espontánea
Respuesta de Serviceteam
Hi Margaret - Thank you for your great feedback! We're thrilled to hear that your boiler service arrived on schedule and was carried out efficiently and thoroughly. Our team always strives to deliver speedy and reliable service, so it's wonderful to see that reflected in your experience.
If you have any additional maintenance needs or further feedback, please don't hesitate to contact us. We'd be delighted to assist you again in the future.
Stay safe - serviceteam
Respuesta de Serviceteam
Hi Lynsey - Thank you for taking the time to share your feedback! I'm thrilled to hear that you were happy with our prompt responses and the care our team provided. We're delighted we could resolve the issue for you quickly and efficiently.
If you need any further assistance, don't hesitate to reach out; we're always here to help.
Stay safe - serviceteam
Very professional and prompt service.
19 de julio de 2025
Opinión espontánea
Respuesta de Serviceteam
Hi Kotek- Thank you for taking the time to share your feedback! I'm thrilled to hear that you were happy with our prompt responses and the care our team provided for your annual boiler service. We're delighted we could resolve the issue for you quickly and efficiently.
If you need any further assistance, don't hesitate to reach out—we're always here to help.
Stay safe - serviceteam
Great communication
Great communication, lots of availability and really helpful and friendly gas engineer
15 de julio de 2025
Opinión espontánea
Respuesta de Serviceteam
Hi Anna - Thank you so much for your positive review! We're thrilled to hear that our gas engineer provided excellent communication, had ample availability, and demonstrated helpfulness and friendliness throughout. Ensuring that our team is professional, efficient, and approachable is at the heart of what we do, and it's wonderful to know we met your expectations.
If you need any further assistance, whether it's GSC, ABS, or anything else, please don't hesitate to reach out. We'd be delighted to help again.
Stay safe - serviceteam
Gas Leak / Gas Fire
On time
Friendly
Professional
Sound advise
Knew his job very well
No time wasting
16 de julio de 2025
Opinión espontánea
Respuesta de Serviceteam
Hi Deepak - Thank you for your positive feedback! We're delighted to hear that our gas heating engineer arrived on time, provided professional service for the gas leak problem, and offered sound advice. Ensuring our team is knowledgeable, efficient, and friendly is central to our values, and we're thrilled to know we met your expectations.
If we can assist you with anything else in the future, please don't hesitate to get in touch. We're always happy to help!
Stay safe - serviceteam
Late for first appointment despite 3 hour window and no calls or notifications.
The first visit for the diagnostic had to be chased after Service Team failed to turn up on time despite a 3 hour window. No call from them, I had to call them. Disappointing. The attending engineer would only look and work out the issue. No remedial action would be taken until a return visit.
10 de julio de 2025
Opinión espontánea
Respuesta de Serviceteam
Hi Alex - Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with the initial appointment and that the experience did not meet your expectations.
To clarify, your booking for re-silicone corners of bathroom and toilet, it was made over the phone for the same day with a 3-hour arrival window of 12:00–3:00 PM, which you agreed to at the time. Our engineer arrived at 3:02 PM just a couple of minutes outside the window and we apologise for not keeping you updated as he was running slightly behind. We completely understand how frustrating it can feel when waiting, especially with children, and we should have proactively notified you.
Regarding the service itself, the first visit was an investigation appointment as discussed at booking, intended to diagnose the source of the leak. As the engineer explained at the time, remedial work could not be carried out immediately because materials and preparation were required. We subsequently sent you a quotation for the repairs, which you accepted, and the job was completed successfully on the follow-up visit.
We do appreciate your feedback. If you have any further concerns or suggestions, please feel free to contact us directly we’d be happy to assist further.
Thank you for choosing Serviceteam.
engineer was excellent
engineer was excellent, put in a new gas hob. Gas pipework was a bit tricky, he sorted it all out and all working perfectly.
3 de julio de 2025
Respuesta de Serviceteam
Hi -Angela - Thank you for taking the time to share your kind feedback! We're thrilled to hear that our engineer delivered excellent service and successfully installed your new gas hob, particularly given the challenging pipework. Ensuring everything works perfectly is what we strive for, and it’s great to know we met your expectations.
If there's anything else we can assist you with, please don’t hesitate to reach out. We’d be happy to help!
Stay safe - serviceteam
David always reliable
11 de julio de 2025
Respuesta de Serviceteam
Hi James - Thank you for your kind review! We're thrilled to hear that David could assist you with your toilet repair and live up to your expectations. Reliability and professionalism are at the core of what we do, and we're delighted you experienced just that.
If you need any help in the future, whether for repairs or maintenance, don't hesitate to get in touch—we're always here for you!
Stay safe - serviceteam
Good boiler service
The man was really friendly and did a great job on my boiler service, testing everything and keeping me updated.
11 de julio de 2025
Respuesta de Serviceteam
Hi Moore - Thank you so much for taking the time to share your feedback! We're delighted to hear that our engineer provided a friendly and professional service during your boiler check and kept you informed throughout the process.
At serviceteam, we're committed to delivering top-quality service, and it's wonderful to know that we met your expectations. If you ever need assistance again, whether it's for maintenance or repairs, don't hesitate to reach out—we'd be happy to help!
Stay safe - serviceteam
A happy customer…
Everything was proficient and on the day my item installed quicly and with no fuss
10 de julio de 2025
Opinión espontánea
Respuesta de Serviceteam
Hi Barry - Thank you for sharing your feedback! It's fantastic to hear that your central heating repair was completed efficiently and hassle-free. We're delighted our team made the process smooth and met your expectations.
We pride ourselves on providing professional and seamless service. If there's anything else we can assist you with in the future, whether it's installation, maintenance, or repairs, please don't hesitate to get in touch; we'd be happy to help!
Stay safe - serviceteam
They were both proactive and…
They were both proactive and professional! Thank you, both, so much!
9 de julio de 2025
Opinión espontánea
Respuesta de Serviceteam
Hi Sharon - Thank you so much for taking the time to leave such kind feedback! We're delighted to hear that you found our team both proactive and professional during your boiler service.
Providing high-quality service and ensuring customer satisfaction is always our top priority, so your feedback means a great deal to us.
If there's anything more we can do for you, feel free to reach out. We look forward to assisting you again in the future!
Stay safe - serviceteam
Arrived early
Arrived early, friendly, tested everything and made recommendations ( parts needed).
8 de julio de 2025
Opinión espontánea
Respuesta de Serviceteam
Hi Stefan - Thank you for sharing your positive experience with us! We’re delighted to hear that our team arrived early, provided a friendly and thorough approach, and offered expert recommendations during your boiler repair.
At Serviceteam, ensuring your home runs smoothly is our priority, and we’re thrilled we could meet your expectations. Should you have any additional questions or if there’s anything more we can assist you with, please don’t hesitate to reach out; we’re always here to help.
We hope to work with you again soon!
Stay safe - serviceteam
Part replacement and service
Offer of convenient optional dates to replace parts and service the boiler. Pre advice on time slot worked well. The part replacement and boiler service were completed within the time that David advised that it would take. He also identified the possible future issue with the boiler's circuit board. This will make identifying the source of any future problem much easier. A very good experience.
6 de julio de 2025
Respuesta de Serviceteam
Hi Jolyon- Thank you for taking the time to share your experience with us! We're delighted to hear that the part replacement and boiler service were completed smoothly and within the advised timeframe by David. It's wonderful to know that his proactive identification of a potential future issue has added value to your service experience.
We strive to deliver not only efficient but also forward-thinking solutions to ensure long-term reliability for your home systems. If you have any further questions or need assistance in the future, please don't hesitate to get in touch.
We look forward to assisting you again when needed!
Stay safe - serviceteam
Consistent and reliable service
Had boiler serviced and gas safety checked. It was a smooth experience throughout.
6 de julio de 2025
Opinión espontánea
Respuesta de Serviceteam
Hi Jose - Thank you for taking the time to leave such a positive review! We’re thrilled to hear that your boiler service and gas safety check were smooth and met your expectations.
We strive to provide consistent and reliable service, so it’s fantastic to know we delivered on that promise for you. Should you need any assistance in the future, whether it’s servicing, maintenance, repairs, or installations, we’re just a call away.
Stay safe - serviceteam
Excellent service that went above and beyond.
It was past 7pm and the engineer had obviously had a long day. I was his last client but he was thorough and painstaking in terms of servicing the boiler.
He then stayed on to investigate why my shower was aying up
Cheerful and professional throughout.
3 de julio de 2025
Opinión espontánea
Respuesta de Serviceteam
Hi Gillian - Thank you so much for your glowing review! We're absolutely delighted to hear that you received such excellent service from our engineer. It's wonderful to know that even after a long day, they were thorough, professional, and cheerful while servicing your boiler and investigating your shower issue.
At Serviceteam, we're committed to going above and beyond for our customers, and feedback like yours reassures us that we're achieving this. We'll be sure to share your kind words with the engineer, as it means so much to hear their hard work is recognised and appreciated.
If you need any assistance in the future, whether it's servicing, repairs, or maintenance, please don't hesitate to reach out. We'd be more than happy to help you again!
Stay safe - serviceteam
Efficient and cost effective
Not only my job got done within 2 hours, but I was given lots of useful information about boiler and radiators.
3 de julio de 2025
Opinión espontánea
Respuesta de Serviceteam
Hi Janaina - Thank you for taking the time to leave such a positive review of our service! We’re thrilled to hear that the radiator installation was completed efficiently within just two hours and that our engineer provided you with helpful information about your boiler and radiators.
At Serviceteam, we are committed to delivering high-quality, timely service while ensuring our customers feel informed and confident about their systems. It’s fantastic to know we met your expectations.
If you need any assistance in the future, whether it’s installations, servicing, or maintenance, don’t hesitate to get in touch. We’d be more than happy to help again!
Stay safe - serviceteam
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