Received my items last week, was really disappointed with the quality so requested a return and refund including postage. After a couple of emails asking me irrelevant questions I have not heard from... Ver más
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Consulta las opiniones de los clientes
I have been buying their rings for several years. They charge only shipping which I am sure must include a bit of money for their merchandise. Their rings are beautiful and do not fall apart or tarnis... Ver más
Its a huge SCAM!! On the 6th of May 2025, I placed an order for some rings & paid €25 as delivery charge. I didn't receive any transaction notification even though my card was debited through pay-pa... Ver más
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Items never arrived. Box was returned to sender due to insufficient address even though everything was filled out correctly when I purchased everything EDIT: Changing to 2 Stars because seller ha... Ver más
La empresa ha respondido
Información sobre la empresa
Información de contacto
Queensgate House, 23 North Park Road, HG1 5PD, Harrogate, Reino Unido
- +1 (818) 538-9977
- info@silkandcotton.store
- silkandcotton.store
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Sales are legit
I recently ordered a few rings on the "only pay for shipping" sales and I was a little skeptical but both arrived. I accidentally got the sizings a little wrong so I approached the company for a return and replacement and they were very communicative and got me a replacement size (all arrived 1-2 weeks from ordering). When a courier being used didn't deliver, the customer service found for me where they'd left for pickup and I was able to pick it up with no problem. My brother also ordered a wristband from them and all the stuff we got looked how it does on the website and seems good quality.

Respuesta de Silkandcotton
It's a shipping scam
It's a shipping scam. They send a box that has a shipping error so that it never arrives with your products.
Report their account on social media so that no one else falls for it.

Respuesta de Silkandcotton
Alieexpress vend les même pour 1$
c'est une grosse arnaque!!
Jai été attiré par leur 100% de réduction sur les bagues, vous pouvez en prendre autant que vous voulez, elle sont toutes gratuites, mais les frais de ports sont de 99$. j'ai fait un tour sur alieexpress, exactement toutes les même bagues sont présentes, mais pour environ 1$ l'unité. si les bagues vous plaisent vraiment allez sur alieexpress pour les acheter
Actually legit sales too
Hello, real-life person here. Just what a bot would say;) No jokes aside I ordered like four rings when theyhad one of their "Only pay for shipping"-sales. I was sceptic about the validity of this company but thought that I'd try it anyway.
And just like that, the rings arrived. They did take like 3 weeks to arrive, but hey at least I got them. SO actually it is a legit company.
And the rings were like they were advertised on the website. I enjoyed it a lot!
ps. poop. so you know im not a bot plenis

Respuesta de Silkandcotton
Really kind customer services and care
I had ordered the wrong product and I emailed them. They immediately got back to me and solved the problem. They are the best.

Respuesta de Silkandcotton
Really nice and helpful customer sedvice
I accidently ordered the wrong ring size, so I wrote an E-mail to find out how it can be fixed. I always got a fast, nice and helpful reply. And my problem was fixed easily, cheap (I live in Germany and can imagine the shipping is really expensive) and quick.

Respuesta de Silkandcotton
Genuine store!!! Ordered for the 1st time last year…
Ordered for the 1st time last year before Christmas, the items should have been presents , but there were some issues in the customs and I didn't got my items, but the personal from Silk & Cotton were so great and offered to resend the order on their cost, and they even sent a 5% cupon. Today i received my items , they are beautiful & very good quality. The staff were very nice and answered every time on my emails . Thank you so much! I will shop again here and tell to all my friends about their products .

Respuesta de Silkandcotton
Silk and Cotton cant be trusted. They will ship a much cheaper product that what you paid for.
I bought a ring during a sale, I had only to pay for shipping. The ring I chose is called a Black faceted abalone ring. That is not what was shipped to me: The ring is not faceted, it is smooth! The ring looks alright, but it is not worth more than the low cost I paid for it... Do not ever pay regular prices for the products, you will get disappointed! Do you want a cheap, simple but good-looking ring, you may visit the store during sales but remember to pay with Paypal (Paypal offers great services and will be able to help if you want a refund or if the product isn't shipped)! Do not ever buy sunglasses, they are absolute garbage!

Respuesta de Silkandcotton
Amazing experience !!
Amazing experience !!! Received faster that I think in Canada. Great quality for the price and awesome customer services !!!!

Respuesta de Silkandcotton
Silk and cotton are a clear scam
Silk and cotton are a clear scam, they are commiting fraud by claiming that they reside in London and that their rings are handcrafted there but if you order them they arrive from China or Estonia, they also claim that their rings are free because business has been going well but that doesn't seem to be the case they instead choose to ask for an absurd price for shipping much higher than the prices of the rings, also if you order a ring they will just order it or something similar to it from AliExpress to your given address,
One more issue I forgot to mention is that they don't answer to emails when I ask why my product hasn't arrived in 2 months
Sells "metal" rings
Sells "metal" rings, order received and it's only plastic, looks very cheap and comes from china when it says "Silk and cotton London".

Respuesta de Silkandcotton
Fantastic customer service
Ordered rings in wrong size and managed to get them replaced. They respond quickly too and overall it was a joyful experience.

Respuesta de Silkandcotton
The best customer service experience
My order went missing due to human error in my local, the Silk and Cotton team was very nice and patient that helped me tackled and track my order, and they even reship the whole order for me on their expenses! Such amazing and heart-warming company!!

Respuesta de Silkandcotton
Great customer service
Ordered 2 rings in different sizes and 1 was slightly too big, I contacted the online chat and it was no issue at all to sort out a replacement, the rings seem to be good quality too
Would definitely recommend

Respuesta de Silkandcotton
Love this company
I have been ordering rings off of their site for two years now and have yet to be let down. It looks like it's a scam site due to our polluted platforms these days but even when I personally messed up an order, it took them only an hour to respond and correct my mistake. Great business and great people and am happy to keep supporting them.

Respuesta de Silkandcotton
Support
Quality products and a great support. Highly recommended. This is my second order and I will definitely continue buying from them.

Respuesta de Silkandcotton
Personnellement
Personnellement, je peux que parler des bagues
Honnêtement la qualité est absolument présente et elles sont justes magnifiques
Je dirais tout de même de faire attention car quand elles sont noires à la place de l'acier elles ont tendances à être moins belles que sur les photos.
Par contre le service client est une merveille honnêtement en moins de 24h on m'a répondu, on m'a aidé vraiment un service client incroyable !
Et puis, le fait que tout soit à -100% m'arrange personnellement car je trouve ça plus accessible étant donné que je paye que les frais de livraisons qui sont assez conséquent
Je vous recommande ce site pour les bagues 😉
Could be better, could be worse
I ordered a pair of sunglasses, some rings and necklaces and a wristwatch. The sunglasses were some very poor quality with a weak structure and inconsistently transparent lenses, which were made out of the cheapest plastic. On their website they say that these sunglasses include a bamboo case but I just got a fabric pouch. Don't recommend these.
Their rings are actually kind of alright. They are strong, durable and beautifully made. I like my simple blue titanium ring. If you like how a ring looks on their website, you may want to go for it if it's on sale, because they're definitely not worth the original price of 20usd+.
The necklaces did have some metal and look pretty nice from a distance. They're very simply and cheaply made and smell very odd though. If you like how they look, maybe get one.
The watch wasn't included in my package. I have no idea how they missed it. Don't buy watches from this website.
It's weird how they have so many items on -100% sale so often. They say that they're thankful to their customers and want to give back but I don't get why they would give stuff away for free so often. It feels like they have stuff on sale all the time.
Overall I probably wouldn't order from them again. They seem suspicious with their business. Also they say that they're located in London but my package came from Estonia.
I have had better experiences buying stuff from smartyleowl. Smartyleowl's resin necklaces are amazing and much better than what silk&cotton sells.
Product and customer service
Very nice product quality and excellent customer service. I did a mistake on my order and they were able to sort it out without any compromisation.

Respuesta de Silkandcotton
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