Silkandcotton Opiniones 

87
TrustScore: 3 sobre 5

3,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Received my items last week, was really disappointed with the quality so requested a return and refund including postage. After a couple of emails asking me irrelevant questions I have not heard from... Ver más

Valorada con 5 estrellas sobre 5

I have been buying their rings for several years. They charge only shipping which I am sure must include a bit of money for their merchandise. Their rings are beautiful and do not fall apart or tarnis... Ver más

Valorada con 1 estrellas sobre 5

Its a huge SCAM!! On the 6th of May 2025, I placed an order for some rings & paid €25 as delivery charge. I didn't receive any transaction notification even though my card was debited through pay-pa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Items never arrived. Box was returned to sender due to insufficient address even though everything was filled out correctly when I purchased everything EDIT: Changing to 2 Stars because seller ha... Ver más

La empresa ha respondido

Información sobre la empresa


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

87 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,1

Todas las opiniones

(87)

10 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Cheap quality on their items

13 de abril de 2023
Opinión espontánea
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Respuesta de Silkandcotton

Dear Visse

Thank you for sharing your feedback on Trustpilot. We apologize for not meeting your expectations.
Please allow us the opportunity to resolve this matter by reaching out to our customer support team at info@silkandcotton.store
We appreciate and value your feedback.

Best regards,
Kasper
Silk & Cotton

Valorada con 5 estrellas sobre 5

Sales are legit

I recently ordered a few rings on the "only pay for shipping" sales and I was a little skeptical but both arrived. I accidentally got the sizings a little wrong so I approached the company for a return and replacement and they were very communicative and got me a replacement size (all arrived 1-2 weeks from ordering). When a courier being used didn't deliver, the customer service found for me where they'd left for pickup and I was able to pick it up with no problem. My brother also ordered a wristband from them and all the stuff we got looked how it does on the website and seems good quality.

11 de abril de 2023
Opinión espontánea
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Respuesta de Silkandcotton

Dear Juju

Thank you for your positive review on Trustpilot! We're very happy to hear that you had a great experience with our services. Your satisfaction motivates us to continue delivering excellent solutions. We appreciate you and look forward to serving you again in the future.

Best regards,
Kasper
Silk & Cotton

Valorada con 1 estrellas sobre 5

It's a shipping scam

It's a shipping scam. They send a box that has a shipping error so that it never arrives with your products.

Report their account on social media so that no one else falls for it.

28 de febrero de 2023
Opinión espontánea
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Respuesta de Silkandcotton

Dear Daniel,

We sincerely apologize for the negative experience you had with our services, as described in your Trustpilot review. We understand the frustration and disappointment this has caused you, and we take your feedback very seriously.

Please know that we are committed to resolving the issue and making it right for you. Please reach out to our customer support at info@silkandcotton.store
And we will do our best towards finding a satisfactory solution. Your satisfaction is of utmost importance to us, and we appreciate your patience as we address this matter.

Once again, we apologize for any inconvenience caused and thank you for bringing this to our attention.

Best regards,

Kasper
Silk & Cotton

Valorada con 1 estrellas sobre 5

Alieexpress vend les même pour 1$

c'est une grosse arnaque!!
Jai été attiré par leur 100% de réduction sur les bagues, vous pouvez en prendre autant que vous voulez, elle sont toutes gratuites, mais les frais de ports sont de 99$. j'ai fait un tour sur alieexpress, exactement toutes les même bagues sont présentes, mais pour environ 1$ l'unité. si les bagues vous plaisent vraiment allez sur alieexpress pour les acheter

5 de marzo de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Actually legit sales too

Hello, real-life person here. Just what a bot would say;) No jokes aside I ordered like four rings when theyhad one of their "Only pay for shipping"-sales. I was sceptic about the validity of this company but thought that I'd try it anyway.
And just like that, the rings arrived. They did take like 3 weeks to arrive, but hey at least I got them. SO actually it is a legit company.
And the rings were like they were advertised on the website. I enjoyed it a lot!
ps. poop. so you know im not a bot plenis

1 de marzo de 2023
Opinión espontánea
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Respuesta de Silkandcotton

Dear Lucas

Thank you for your positive review on Trustpilot! We're delighted to hear that you had a great experience with our services. We appreciate your kind words and look forward to serving you again in the future.

Best regards,
Kasper
Silk & Cotton

Valorada con 5 estrellas sobre 5

Really kind customer services and care

I had ordered the wrong product and I emailed them. They immediately got back to me and solved the problem. They are the best.

1 de marzo de 2023
Opinión espontánea
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Respuesta de Silkandcotton


Dear Azat,

Thank you for taking the time to share your positive review on Trustpilot. We greatly appreciate your feedback and are thrilled to hear that you had a wonderful experience with our services.

Warm regards,

Kasper
Silk & Cotton

Valorada con 5 estrellas sobre 5

Really nice and helpful customer sedvice

I accidently ordered the wrong ring size, so I wrote an E-mail to find out how it can be fixed. I always got a fast, nice and helpful reply. And my problem was fixed easily, cheap (I live in Germany and can imagine the shipping is really expensive) and quick.

28 de febrero de 2023
Opinión espontánea
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Respuesta de Silkandcotton


Dear L,

Thank you for your positive Trustpilot review! We're happy to hear about your satisfaction with our services. We look forward to serving you again in the future.

Best regards,

Kasper
Silk & Cotton

Valorada con 5 estrellas sobre 5

Genuine store!!! Ordered for the 1st time last year…

Ordered for the 1st time last year before Christmas, the items should have been presents , but there were some issues in the customs and I didn't got my items, but the personal from Silk & Cotton were so great and offered to resend the order on their cost, and they even sent a 5% cupon. Today i received my items , they are beautiful & very good quality. The staff were very nice and answered every time on my emails . Thank you so much! I will shop again here and tell to all my friends about their products .

2 de febrero de 2023
Opinión espontánea
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Respuesta de Silkandcotton

Dear Raluca,

Thank you for your reveiw on Trustpilot.
We are happy that we where able to fix the situation and getting everything sorted.

Your satisfaction motivates us to continue delivering excellent solutions. We appreciate your trust and look forward to serving you again in the future.

Best regards,

Kasper
Silk & Cotton

Valorada con 2 estrellas sobre 5

Silk and Cotton cant be trusted. They will ship a much cheaper product that what you paid for.

I bought a ring during a sale, I had only to pay for shipping. The ring I chose is called a Black faceted abalone ring. That is not what was shipped to me: The ring is not faceted, it is smooth! The ring looks alright, but it is not worth more than the low cost I paid for it... Do not ever pay regular prices for the products, you will get disappointed! Do you want a cheap, simple but good-looking ring, you may visit the store during sales but remember to pay with Paypal (Paypal offers great services and will be able to help if you want a refund or if the product isn't shipped)! Do not ever buy sunglasses, they are absolute garbage!

30 de noviembre de 2022
Opinión espontánea
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Respuesta de Silkandcotton

Dear Swede,

Thank you for taking the time to share your feedback on Trustpilot. We sincerely apologize for any inconvenience or frustration you experienced during your interaction with our services.
At Silk & Cotton, we strive to provide the highest level of customer satisfaction, and we regret that we fell short of your expectations. We value your feedback as it helps us identify areas where we can improve and address any issues that may arise.
Please be assured that we take your concerns seriously and are actively working to rectify the situation. We would appreciate the opportunity to discuss your experience further and find a resolution that meets your satisfaction. Our customer support team is available to assist you promptly at info@silkandcotton.store
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention.

Kind regards,
Kasper
Silk & Cotton

Valorada con 5 estrellas sobre 5

Amazing experience !!

Amazing experience !!! Received faster that I think in Canada. Great quality for the price and awesome customer services !!!!

13 de diciembre de 2022
Opinión espontánea
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Respuesta de Silkandcotton

Dear DB Gaming Simulator,

Thank you for your positive Trustpilot review! We're thrilled to hear about your satisfaction with our services. Your feedback is greatly appreciated. We look forward to serving you again in the future.

Best regards,

Kasper
Silk & Cotton

Valorada con 1 estrellas sobre 5

Silk and cotton are a clear scam

Silk and cotton are a clear scam, they are commiting fraud by claiming that they reside in London and that their rings are handcrafted there but if you order them they arrive from China or Estonia, they also claim that their rings are free because business has been going well but that doesn't seem to be the case they instead choose to ask for an absurd price for shipping much higher than the prices of the rings, also if you order a ring they will just order it or something similar to it from AliExpress to your given address,
One more issue I forgot to mention is that they don't answer to emails when I ask why my product hasn't arrived in 2 months

4 de noviembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Sells "metal" rings

Sells "metal" rings, order received and it's only plastic, looks very cheap and comes from china when it says "Silk and cotton London".

5 de diciembre de 2022
Opinión espontánea
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Respuesta de Silkandcotton

Thank you for sharing your feedback on Trustpilot. We apologize for any inconvenience caused and regret falling short of your expectations.
Please allow us to resolve this matter by reaching out to our customer support team at info@silkandcotton.store

Best regards,
Kasper
Silk & Cotton

Valorada con 5 estrellas sobre 5

Fantastic customer service

Ordered rings in wrong size and managed to get them replaced. They respond quickly too and overall it was a joyful experience.

5 de diciembre de 2022
Opinión espontánea
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Respuesta de Silkandcotton

Dear brian

Thank you for your Trustpilot review.
We are glad to hear our customer support team was able to help and correct the issue and we're delighted that we met your expectations
We appreciate your trust and look forward to serving you again in the future.

Best regards,
Kasper
Silk & Cotton

Valorada con 5 estrellas sobre 5

The best customer service experience

My order went missing due to human error in my local, the Silk and Cotton team was very nice and patient that helped me tackled and track my order, and they even reship the whole order for me on their expenses! Such amazing and heart-warming company!!

5 de diciembre de 2022
Opinión espontánea
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Respuesta de Silkandcotton

Dear Ken,

Thank you for your positive review on Trustpilot!
We appreciate your feedback and are glad to hear that your experience with our services was positive.

We look forward to serving you again in the future.

Best regards,

Kasper
Silk & Cotton

Valorada con 5 estrellas sobre 5

Great customer service

Ordered 2 rings in different sizes and 1 was slightly too big, I contacted the online chat and it was no issue at all to sort out a replacement, the rings seem to be good quality too
Would definitely recommend

1 de diciembre de 2022
Opinión espontánea
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Respuesta de Silkandcotton

Dear Hubbard

Thank you for your review on Trustpilot! We're thrilled to hear that you had a great experience with our team and products. Providing customer service is our top priority, and we're delighted that we met your expectations. Your satisfaction motivates us to continue delivering excellent solutions. We appreciate your trust and look forward to serving you again in the future.

Best regards,
Kasper
Silk & Cotton

Valorada con 5 estrellas sobre 5

Love this company

I have been ordering rings off of their site for two years now and have yet to be let down. It looks like it's a scam site due to our polluted platforms these days but even when I personally messed up an order, it took them only an hour to respond and correct my mistake. Great business and great people and am happy to keep supporting them.

24 de noviembre de 2022
Opinión espontánea
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Respuesta de Silkandcotton


Dear Landon,

Thank you for your ongoing support and for leaving a positive review on Trustpilot. We deeply appreciate your loyalty and are delighted to have served you consistently over the years.

Your satisfaction is our ultimate reward, and we are thrilled to know that our services have consistently met your expectations. We are committed to maintaining the highest standards and ensuring that you continue to receive exceptional experiences.

Once again, thank you for being a valued customer. We look forward to serving you for many more years to come.

Warm regards,

Kasper
Silk & Cotton

Valorada con 5 estrellas sobre 5

Support

Quality products and a great support. Highly recommended. This is my second order and I will definitely continue buying from them.

4 de noviembre de 2022
Opinión espontánea
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Respuesta de Silkandcotton

Dear Marcelo,

Thank you for your positive Trustpilot review! We are appreciate to hear that you appreciate our customer service. We are delighted to know that we have met your expectations.

Thank you for choosing us. We look forward to serving you with the same outstanding customer service in all your future interactions.

Best regards,

Kasper
Silk & Cotton

Valorada con 4 estrellas sobre 5

Personnellement

Personnellement, je peux que parler des bagues
Honnêtement la qualité est absolument présente et elles sont justes magnifiques
Je dirais tout de même de faire attention car quand elles sont noires à la place de l'acier elles ont tendances à être moins belles que sur les photos.
Par contre le service client est une merveille honnêtement en moins de 24h on m'a répondu, on m'a aidé vraiment un service client incroyable !
Et puis, le fait que tout soit à -100% m'arrange personnellement car je trouve ça plus accessible étant donné que je paye que les frais de livraisons qui sont assez conséquent
Je vous recommande ce site pour les bagues 😉

31 de octubre de 2022
Opinión espontánea
Valorada con 2 estrellas sobre 5

Could be better, could be worse

I ordered a pair of sunglasses, some rings and necklaces and a wristwatch. The sunglasses were some very poor quality with a weak structure and inconsistently transparent lenses, which were made out of the cheapest plastic. On their website they say that these sunglasses include a bamboo case but I just got a fabric pouch. Don't recommend these.
Their rings are actually kind of alright. They are strong, durable and beautifully made. I like my simple blue titanium ring. If you like how a ring looks on their website, you may want to go for it if it's on sale, because they're definitely not worth the original price of 20usd+.
The necklaces did have some metal and look pretty nice from a distance. They're very simply and cheaply made and smell very odd though. If you like how they look, maybe get one.
The watch wasn't included in my package. I have no idea how they missed it. Don't buy watches from this website.
It's weird how they have so many items on -100% sale so often. They say that they're thankful to their customers and want to give back but I don't get why they would give stuff away for free so often. It feels like they have stuff on sale all the time.
Overall I probably wouldn't order from them again. They seem suspicious with their business. Also they say that they're located in London but my package came from Estonia.

I have had better experiences buying stuff from smartyleowl. Smartyleowl's resin necklaces are amazing and much better than what silk&cotton sells.

26 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Product and customer service

Very nice product quality and excellent customer service. I did a mistake on my order and they were able to sort it out without any compromisation.

29 de septiembre de 2022
Opinión espontánea
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Respuesta de Silkandcotton

Dear Keny,

Thank you for your positive review on Trustpilot! We are very happy to hear about your positive experience with our services and delighted that we met your expectations. We appreciate your trust and look forward to serving you again in the future.

Best regards,
Kasper
Silk & Cotton

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