Annie was patient and kind. She was able to help me through getting service started with Twigby. Since the prior carrier kept saying the phone was unlocked time and time again when it wasn't, it was... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
We did have an issue getting connected, but due to the patience, diligence and expertise of the technical staff, namely Ellie, they got us connected and we are beyond pleased. If you’re not connected... Ver más
La empresa ha respondido
I was having a terrible time switching carriers. I called Silvercell and got an agent - Lisa. She was very patient with me and got me all set up as quickly as possible. Customer service second to n... Ver más
La empresa ha respondido
We transferred from Spectrum to Silvercell and received our new phones today. I am not very good with doing all this. I was fortunate to get Lisa as my customer service rep and she was very patient... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Silvercell Wireless is a U.S.-based wireless provider created with one simple goal: to make cell phone service easier, more affordable, and more trustworthy—especially for seniors. We believe staying connected should never feel complicated, overwhelming, or stressful. Our plans are designed around what customers actually need. That means simple, easy‑to‑understand options, no contracts and no credit checks. Customers pay for service that works without being forced into long-term commitments or extra features they don’t use. Silvercell Wireless also offers a wide selection of easy‑to‑use phones at affordable prices, including models designed for comfort, clarity, and reliability. Customers can choose the phone that fits them best, with no pressure or restrictive pricing tactics What truly sets Silvercell apart is SilverService—our 100% U.S.-based customer care team. When customers reach out, they speak with real people who are patient, knowledgeable, and committed to helping. We take pride in explaining things clearly, answering questions honestly, and treating every customer with respect. At Silvercell Wireless, we’re not focused on upselling or complicated technology. We’re focused on dependable service, transparent pricing, and genuine support—so our customers can stay connected with confidence.
Choose Silvercell with confidence.
Escrito por la empresa
- Have a question? We’re here for you.
- If anything is unclear or you’d just like to ask a question, please don’t hesitate to chat with us. Our friendly 100% U.S. Based team is ready to help — patiently, clearly, and with care.
Love Our Service — Or Your Money Back
30-Day Satisfaction Guarantee.
At Silvercell, we’re proud to serve older adults who value clear, dependable service. That’s why every plan includes our 30-Day Satisfaction Guarantee.
Información de contacto
1418 Kensington Square Court, 37130, Murfreesboro, Estados Unidos
- support@silvercellwireless.com
- silvercellwireless.com
Simple Phone Service Made for Seniors.
4,8
Excelente
75 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 50% de las opiniones negativas
Suele tardar más de 1 mes en responder
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Andy was soooooo helpful and patient…
Andy was soooooo helpful and patient and the service is great!
19 de julio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
We're so glad Andy was able to help and provide such patient service. We'll be sure to pass along your compliments. Thanks for choosing Silvercell, and we're thrilled you're enjoying the service!
We did have an issue getting connected.
We did have an issue getting connected, but due to the patience, diligence and expertise of the technical staff, namely Ellie, they got us connected and we are beyond pleased. If you’re not connected to Silvercell Wireless? Shame on you!
18 de julio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
We're sorry there was a hiccup getting connected, but we're thrilled our SilverService team was able to get everything up and running. We'll be sure to share your kind words with Ellie. Thank you for choosing Silvercell!
Annie was patient and kind
Annie was patient and kind. She was able to help me through getting service started with Twigby. Since the prior carrier kept saying the phone was unlocked time and time again when it wasn't, it was a timely journey over to Twigby. Everyone at Twigby has been wonderful and responsive. I'm a very happy new customer.
17 de julio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
We're so glad Annie was able to help you through the process and make your switch a positive experience. We'll be sure to share your kind words with her. Welcome to Silvercell, and thank you for choosing us!
I was having a terrible time switching…
I was having a terrible time switching carriers. I called Silvercell and got an agent - Lisa. She was very patient with me and got me all set up as quickly as possible.
Customer service second to none.
15 de julio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you for sharing your experience! We know switching carriers can sometimes feel overwhelming, so we're thrilled to hear that we were able to make the process easier for you. That's exactly the kind of service we strive to provide every day.
We're honored by your "customer service second to none" comment and truly appreciate you choosing Silvercell. Welcome aboard!
I was helped by Crystal - She is great.
I was helped by Crystal. She was top-notch. So glad I switched me and my wife from Verizon. Silvercell is actually nice to us!!!
14 de julio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
At Silvercell, we believe every customer deserves friendly, respectful, and helpful support, so it means a lot to know you and your wife are feeling the difference. We'll be sure to share your kind words with Crystal. She'll be delighted to hear them!
Thank you for choosing Silvercell and for being part of our family. We look forward to serving you both for years to come!
The person I chat with was so patient…
The person I chat with was so patient and took his time helping me activate my phone I really appreciate it
10 de julio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
We're thrilled to hear that our team was able to help you activate your phone and that you had a positive experience. Providing patient, friendly support is very important to us, and we'll be sure to share your feedback with the representative who assisted you. We truly appreciate you choosing Silvercell and are always here if you need anything in the future. Welcome aboard!
Excellent customer service
Scott was great with me today. He answered all my questions and resolved my issue and helped me order a replacement phone for my spouse.
9 de julio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
We're glad to hear your issue was resolved and that ordering a replacement phone for your spouse was a smooth experience. We appreciate your kind words and thank you for choosing SilverCell Wireless!
Phone activation and Phone Number transfer
Lisa in the chat was helpful making all the connectios to activate my new phone and transfer my phone number
9 de julio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
We're glad to hear activating your new phone and transferring your number went smoothly. We appreciate your feedback and are happy we could help make the process easy. Thank you for choosing SilverCell Wireless!
Scott did a great job walking me…
Scott did a great job walking me through the process. Easy to understand. Thank you for the great service
7 de julio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
We're happy to hear the process was easy to understand and that you received great service. We appreciate your feedback and thank you for choosing Silvercell Wireless!
I really like the chat option
I really like the chat option. Robin answered my questions and helped me so much! I am happy with the service !
6 de julio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
We're thrilled to hear that we were able to answer your questions and provide the help you needed. We’re especially glad you enjoyed our chat option and had a positive experience with our service.
If you ever need assistance in the future, we're always here to help!
Excellent customer service
Robin was very friendly and helpful and gave me the information that I needed!
6 de julio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
We're so glad to hear you had a great experience. Providing friendly, helpful service and clear information is always our goal, and we're happy we could assist you with what you needed.
Scott help us and is diffide7/03/2026ntly a…
Scott help us and is diffidently a asset to sliver cell and glad to know sliver cell has someone who knows what going on and is a big help thank you Scott and sliver cell Bertha Mills
3 de julio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
We're thrilled to hear that you had such a positive experience with our team. Providing knowledgeable, helpful, and reliable support is very important to us, and we're glad we could make a difference. We truly appreciate your kind words and are grateful for your trust in Silvercell.
Scott was kind and patient as well as…
Scott was kind and patient as well as efficient with service. Uncomplicated customer service
2 de julio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
We're delighted to hear that you had a positive experience with our customer service. Providing kind, patient, and efficient support is what we strive for, and we're glad we could make the process simple and stress-free. We appreciate your feedback and thank you for choosing Silvercell!
Great online Service Rep
Scott was a tremendous help in transferring and activating my new service. Didn't take long for activation. Walked me through it step by step, made it a breeze with his knowledge, and kept my number.
30 de junio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
We're delighted to hear that your transfer and activation process was quick and seamless. Making it easy to switch service, keep your number, and get connected without hassle is exactly what we strive for. We appreciate your kind words and are grateful you chose Silvercell. Welcome aboard!
Agent Scott was helpful with my…
Agent Scott was helpful with my questions as a new account. Couldnt of been more gracious. Thank You Scott.
30 de junio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you for your review! We're happy to hear your questions were answered and that you received such gracious and helpful support while setting up your new account. We appreciate your feedback and thank you for choosing Silvercell!
We transferred from Spectrum to…
We transferred from Spectrum to Silvercell and received our new phones today. I am not very good with doing all this. I was fortunate to get Lisa as my customer service rep and she was very patient with me and made everything easier for me. She answered all my questions without hesitation. She is an asset for you company. Thank you Lisa for your time, patience and for being very pleasant and kind.
29 de junio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you for your review! We're delighted to hear your switch to Silvercell went smoothly. Our team is committed to providing patient, helpful support, and we're glad all your questions were answered and your new phones were set up with ease. Thank you for choosing Silvercell and for sharing your experience!
The representative was so helpful and…
The representative was so helpful and kind
She went well above her duty
27 de junio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you so much for your kind words!
We’re so glad to hear you had such a positive experience and felt well taken care of—that really means a lot to us. Going the extra mile is exactly what we strive for every day.
New phone set-up
I got a new unlocked phone and Robin was very helpful with transferring my service and setting up my eSIM to my new phone.
I've been with Silvercell a little while now and am happy with the service.
25 de junio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Glad to hear everything went smoothly getting your new phone set up. Our team knows that can sometimes feel like a big step, so it’s great to know the process was easy.
We’ll be sure to pass along the kind words to our team. And it really means a lot to hear you’re happy with the service after being with us for a bit.
Thanks again for taking the time to share this—we appreciate it!
Lisa was a wonderful agent to work with…
Lisa was a wonderful agent to work with . She was so patient, kind, courteous and understanding. She put up with an old woman like me for over an hour! She’s awesome; give her AND Amy a raise!
24 de junio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you for your kind feedback! We truly appreciate you choosing Silvercell!
As a potential new customer
As a potential new customer, my questions were answered clearly. Scott was very nice!
24 de junio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you so much for your kind review! We’re glad to hear your questions were answered clearly and that you had a positive experience.
We hope you decide to join Silvercell, we’d love to have you!
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