Annie was patient and kind. She was able to help me through getting service started with Twigby. Since the prior carrier kept saying the phone was unlocked time and time again when it wasn't, it was... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
We did have an issue getting connected, but due to the patience, diligence and expertise of the technical staff, namely Ellie, they got us connected and we are beyond pleased. If you’re not connected... Ver más
La empresa ha respondido
I was having a terrible time switching carriers. I called Silvercell and got an agent - Lisa. She was very patient with me and got me all set up as quickly as possible. Customer service second to n... Ver más
La empresa ha respondido
We transferred from Spectrum to Silvercell and received our new phones today. I am not very good with doing all this. I was fortunate to get Lisa as my customer service rep and she was very patient... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Silvercell Wireless is a U.S.-based wireless provider created with one simple goal: to make cell phone service easier, more affordable, and more trustworthy—especially for seniors. We believe staying connected should never feel complicated, overwhelming, or stressful. Our plans are designed around what customers actually need. That means simple, easy‑to‑understand options, no contracts and no credit checks. Customers pay for service that works without being forced into long-term commitments or extra features they don’t use. Silvercell Wireless also offers a wide selection of easy‑to‑use phones at affordable prices, including models designed for comfort, clarity, and reliability. Customers can choose the phone that fits them best, with no pressure or restrictive pricing tactics What truly sets Silvercell apart is SilverService—our 100% U.S.-based customer care team. When customers reach out, they speak with real people who are patient, knowledgeable, and committed to helping. We take pride in explaining things clearly, answering questions honestly, and treating every customer with respect. At Silvercell Wireless, we’re not focused on upselling or complicated technology. We’re focused on dependable service, transparent pricing, and genuine support—so our customers can stay connected with confidence.
Choose Silvercell with confidence.
Escrito por la empresa
- Have a question? We’re here for you.
- If anything is unclear or you’d just like to ask a question, please don’t hesitate to chat with us. Our friendly 100% U.S. Based team is ready to help — patiently, clearly, and with care.
Love Our Service — Or Your Money Back
30-Day Satisfaction Guarantee.
At Silvercell, we’re proud to serve older adults who value clear, dependable service. That’s why every plan includes our 30-Day Satisfaction Guarantee.
Información de contacto
1418 Kensington Square Court, 37130, Murfreesboro, Estados Unidos
- support@silvercellwireless.com
- silvercellwireless.com
Simple Phone Service Made for Seniors.
4,8
Excelente
75 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 50% de las opiniones negativas
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Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Service was great
Service was great, my request taken care right and quick
4 de junio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you so much for your kind review! We’re thrilled to hear that your request was handled quickly and correctly—that’s exactly the experience we aim to provide. We truly appreciate your trust in us.
Robin was great
Robin was great. She made everything easy for me!
2 de junio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Hello Joyce. First, thank you for being a customer. Second, our SilverService team is second to none when it comes to support our customers. Thank you casting your vote!
Ellie was kind and helpful
Ellie was kind and helpful, she was very patient and understanding with us older folks. We are not tech savvy like the youngsters are. So we appreciate people like Ellie. She is AWESOME!
29 de mayo de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you so much for your kind words and for sharing your experience!
We’re especially grateful you felt supported and cared for—our SilverService team is dedicated to making every step simple, comfortable, and stress-free, no matter your level of tech experience. It means the world to us to know you felt patience, understanding, and genuine care along the way.
Helping our customers feel confident and never rushed is exactly what we strive for every day, and your feedback truly affirms that mission.
Thank you again for choosing Silvercell—we’re always here for you whenever you need us!
Great experience
Great experience
Scott was very knowledgeable rep
29 de mayo de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you so much for taking the time to share your experience! 😊 We’re truly grateful for your kind words.
Our team takes great pride in making sure every customer feels informed, comfortable, and confident throughout the process, and it means a lot to hear that his knowledge made such a positive impact on your experience.
We appreciate you choosing Silvercell, and we’re always here if you need anything moving forward. Thanks again for your support—it really means the world to us!
Robin was so helpful
Robin was so helpful. I got my phone turned back on and the billing issue cleared up. Excellent customer service, I'm very impressed. Thank you.
Pamela Allen
Via my daughter Amber Youngblood
21 de mayo de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Hi Pamela (and Amber),
Thank you so much for your kind words. We’re truly grateful you took the time to share your experience.
We’re so glad Robin was able to help get your phone back on and resolve the billing issue quickly. That’s exactly the kind of support we strive to provide every day. It means a lot to hear that our service made such a positive impression.
On behalf of everyone at Silvercell, thank you for trusting us. We’re always here whenever you need us.
Warm regards,
The Silvercell Team
Robin was very helpful.
20 de mayo de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you for your kind words! We're glad Robin was able to help—your feedback means a lot to us.
Excellent!!
20 de mayo de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you so much for the excellent review! We truly appreciate your support and are glad you’re enjoying your experience with Silvercell. 😊
Customer service is very good and…
Customer service is very good and knowledgeable
19 de mayo de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you for your kind feedback! We’re so glad to hear you found our customer service both helpful and knowledgeable—that’s exactly what we strive to provide every day.
If you ever need anything, we’re always here and happy to help!
—The Silvercell Wireless Team
Respuesta de Silvercell Wireless
Thank you for your kind words! We’re so glad to hear you had a fantastic experience—that’s exactly the level of helpful, friendly support we strive to provide every day.
If you ever need anything, we’re always here and happy to help!
Scott was excellent and answered so my…
Scott was excellent and answered so my questions.
18 de mayo de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you for your kind words! We’re so glad to hear Scott was able to answer your questions and provide a great experience. That’s exactly the kind of friendly, helpful support we strive for every day.
If you ever need anything else, our team is always here for you!
—The SilverService Care Team
Annie was very helpful and went the…
Annie was very helpful and went the extra mile to get my phone transferred. I will ask for her again!
15 de mayo de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you for your wonderful feedback! We’re so glad to hear Annie went the extra mile to help get your phone transferred smoothly. She’ll be thrilled to know she made such a positive impression! We truly appreciate your support and look forward to assisting you again whenever you need us.
I worked with Scott(AGAIN)
I worked with Scott(AGAIN). HE helped me set up two lines in April. One line for myself and one line for my husband. I had lost the paper I had account details on and forgot if the account was due monthly or if it was set up on auto pay. Scott was very patient as I negotiated between our chat and looking at my e-mail for codes he was sending. So far we have liked our SilverCell service. We do like our chat helper..SCOTT too.
15 de mayo de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you so much for your thoughtful review! We’re glad we could help you get everything sorted and that the process felt smooth and supportive, even while juggling account details and codes. It’s great to hear you and your husband are enjoying your service so far. We truly appreciate your trust in us, and we’re always here whenever you need assistance!
Scott is very helpful
Scott is very helpful, so far the experience has been great.
15 de mayo de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you for your kind feedback! We’re so glad to hear your experience has been great so far. If there’s ever anything you need, we’re always here to help!
Robin got my cell number transferred…
Robin got my cell number transferred just like an expert.
Thanks again,
Steve Merrick
14 de mayo de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Hi Steve,
Thank you so much for your kind words! We’re thrilled to hear that Robin was able to get your number transferred smoothly—that’s exactly the kind of expert support we strive to provide.
We truly appreciate you choosing Silvercell, and we’ll be sure to pass your feedback along to Robin. If you ever need anything else, we’re always here to help!
Respuesta de Silvercell Wireless
Thank you for your kind words! We’re happy Scott was able to provide a great experience. At Silvercell, we’re always here to help—please don’t hesitate to reach out if you need anything!
When I signed up this morning there was…
When I signed up this morning there was an error with the system at silver cell but I patiently worked with the gentleman named Scott and he noticed there was something really wrong and he said wait about an hour and 2 try all over again and ask for him and he would help me walk through and he jumped on my screen and did just that we were able to set up a new account and I ended up going with the $25 a month unlimited plan and so far everything is amazing if this is the way the company starts off by helping Seniors then it can only go up from here I'm very happy and joyous and I want to share this news with everybody all of my friends
13 de mayo de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
That’s wonderful to hear. Thank you so much for sharing your experience! We’re glad Scott was able to help get everything set up for you, and we truly appreciate your patience. Welcome to Silvercell, we’re honored to have you, and we’re here anytime you need us!
THE CUSTOMER SERVICE IS ABSOLUTELY THE…
THE CUSTOMER SERVICE IS ABSOLUTELY THE BEST I'VE EVER DEALT WITH. THEY ANSWERED ANY QUSTIONS I HAD AND HELPED ME THRU THE WHOLE PROCESS. OUTSTANDING IN MY BOOK.
4 de mayo de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you so much for the incredible feedback! We’re truly honored to hear that our customer service is the best you’ve experienced. Helping answer questions and guiding customers smoothly through the entire process is exactly what we strive for, and your kind words mean a great deal to our team. Thank you for choosing Silvercell Wireless. We appreciate you!
Scott was patient and very helpful.
Scott was patient and very helpful.
12 de mayo de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you for your kind feedback! We’re so glad to hear that Scott was patient and helpful. Providing clear, respectful support is something we take great pride in, and we truly appreciate you taking the time to share your experience with Silvercell Wireless.
First agent just wanted me to go away
First agent just wanted me to go away, so I asked for his supervisor, Scott took over, and boom, things got done without any issues. Scott was very professional
11 de mayo de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you for taking the time to share your honest feedback. We’re sorry to hear that your initial experience didn’t meet expectations — that’s certainly not the level of service we aim to provide. We truly appreciate you giving us the opportunity to make things right, and we’re glad Scott was able to step in and resolve everything smoothly and professionally. Please know that your experience will not go unnoticed and will be thoroughly reviewed internally so we can continue improving and ensure exceptional service moving forward. Thank you again for your feedback and for allowing us the chance to earn your trust.
Transferring number was so easy…
Lisa walked me through everything and made this process of transferring my phone number over totally painless. It was so easy to do. I highly recommend this company
11 de mayo de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you so much for the 5‑star review, Jack! We’re thrilled to hear that Lisa made the number transfer process so easy and stress‑free. Helping our customers switch smoothly is exactly what we aim for, and your recommendation truly means a lot to us. Thank you for choosing Silvercell Wireless!
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