Annie was patient and kind. She was able to help me through getting service started with Twigby. Since the prior carrier kept saying the phone was unlocked time and time again when it wasn't, it was... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
We did have an issue getting connected, but due to the patience, diligence and expertise of the technical staff, namely Ellie, they got us connected and we are beyond pleased. If you’re not connected... Ver más
La empresa ha respondido
I was having a terrible time switching carriers. I called Silvercell and got an agent - Lisa. She was very patient with me and got me all set up as quickly as possible. Customer service second to n... Ver más
La empresa ha respondido
We transferred from Spectrum to Silvercell and received our new phones today. I am not very good with doing all this. I was fortunate to get Lisa as my customer service rep and she was very patient... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Silvercell Wireless is a U.S.-based wireless provider created with one simple goal: to make cell phone service easier, more affordable, and more trustworthy—especially for seniors. We believe staying connected should never feel complicated, overwhelming, or stressful. Our plans are designed around what customers actually need. That means simple, easy‑to‑understand options, no contracts and no credit checks. Customers pay for service that works without being forced into long-term commitments or extra features they don’t use. Silvercell Wireless also offers a wide selection of easy‑to‑use phones at affordable prices, including models designed for comfort, clarity, and reliability. Customers can choose the phone that fits them best, with no pressure or restrictive pricing tactics What truly sets Silvercell apart is SilverService—our 100% U.S.-based customer care team. When customers reach out, they speak with real people who are patient, knowledgeable, and committed to helping. We take pride in explaining things clearly, answering questions honestly, and treating every customer with respect. At Silvercell Wireless, we’re not focused on upselling or complicated technology. We’re focused on dependable service, transparent pricing, and genuine support—so our customers can stay connected with confidence.
Choose Silvercell with confidence.
Escrito por la empresa
- Have a question? We’re here for you.
- If anything is unclear or you’d just like to ask a question, please don’t hesitate to chat with us. Our friendly 100% U.S. Based team is ready to help — patiently, clearly, and with care.
Love Our Service — Or Your Money Back
30-Day Satisfaction Guarantee.
At Silvercell, we’re proud to serve older adults who value clear, dependable service. That’s why every plan includes our 30-Day Satisfaction Guarantee.
Información de contacto
1418 Kensington Square Court, 37130, Murfreesboro, Estados Unidos
- support@silvercellwireless.com
- silvercellwireless.com
Simple Phone Service Made for Seniors.
4,8
Excelente
75 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 50% de las opiniones negativas
Suele tardar más de 1 mes en responder
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Annie was great
Annie was great. No hard sell, answered all of my questions and there are so many cell services available right now, but this one sounds superb.
Thanks a million.
10 de mayo de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you so much for the kind review! We’re happy to hear Annie made the experience easy and informative without any pressure. If you have any questions, please simply chat in with our SilverService team on our website. Thanks again.
Annie was wonderful and polite to work…
Annie was wonderful and polite to work with, absolutely great service!
9 de mayo de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
We’re so glad to hear that Annie provided polite, friendly, and truly great service. She takes pride in helping our customers, and we appreciate you taking the time to share your experience. Thanks for choosing Silvercell Wireless!
Silver Cell Wireless
I just interacted with Silver Cell Wireless chat. Robin was the person that I spoke with. Robin was quick to respond and answered all my questions without delay. First impressions are lasting impressions and my first one was excellent! Thanks, Robin!
8 de mayo de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you so much for taking the time to recognize our SilverService team members. They truly make all the difference, and your kind words mean a lot to all of us. We appreciate you being part of the Silvercell family!
Annie was a 10 star agent
Annie was a 10 star agent. She was extremely knowledgeable and very patient..She made the whole procedure flow effortlessly.
7 de mayo de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you for the amazing review! We’re so happy to hear that Annie made your switching experience so smooth and easy. Her knowledge and patience truly make a difference, and we’re proud to have her on our team. We appreciate you choosing Silvercell Wireless and are glad to have you with us!
good people to work with scott helped a…
good people to work with scott helped a lot price is great service i good
6 de mayo de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you so much for your kind review! We’re really glad to hear you had a great experience and that Scott was able to help you every step of the way. We work hard to offer fair pricing and dependable service, so it means a lot to know you’re happy.
I talked over text and I was very…
I talked over text and I was very pleased how quick my questions are answered.
5 de mayo de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you for taking the time to share your experience! We’re happy to hear our U.S. online chat was quick and helpful in answering your questions. Providing fast, clear support is important to us, and we truly appreciate your feedback. Thanks for choosing Silvercell Wireless!
Lisa (Customer Support)
Lisa was very prompt, curteous and knowledgable. It was pleasure to have chatted with her with my order of an additional line added to my account.
4 de mayo de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you for sharing. Our SilverService team wants to make your experience as pleasant as possible. Once you receive your order, please let them know if you have any questions.
Excellent service setting up my phone
Excellent service setting up my phone. Knowledgeable, professional, courteous, experience. Five stars for sure!!!
1 de abril de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
We will always be here for you, ready to help with any and all questions you may have.
Amazing customer support!!
Amazing customer support! I've worked with Amy, Lisa and Scott and they were more than helpful! They treated me like I was their grandparent. I am thankful for that. 10/10 experience.
30 de abril de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you so much for your kind words! We’re thrilled to hear that you’re loving the value of our service, enjoying the reliable coverage, and having such a great experience with our U.S.-based SilverService chat team. They work hard every day to take exceptional care of our customers, and feedback like yours means the world to us.
Obvious Data throttling
Obvious Data throttling, with YouTube video playing at 244 fps. Annie in the chat doubts that's what is happening because my data use is so minimal. I cancelled service immediately.
26 de marzo de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you for taking the time to share your experience. We’re very sorry to hear this was frustrating.
We want to clarify that Silvercell Wireless does not throttle high‑speed data allotments. Our service does not intentionally slow data speeds based on usage levels, especially when data usage is minimal. What you experienced with video playback was not the result of throttling on our end.
Data speeds can sometimes be affected by factors outside of our control, such as local network congestion, signal strength at a specific location, device settings, or temporary carrier network conditions. In many cases, video apps like YouTube also automatically adjust playback quality based on real‑time network conditions. Either way, any of these cases would be extremely rare.
We’re sorry if this wasn’t explained clearly at the time, and we regret that it led you to cancel service. That was certainly not the experience we want anyone to have. Our goal is always to be transparent, helpful, and to work through issues together whenever possible.
If you’re open to it, we’d welcome the opportunity to review the situation further or clarify how our data service works. We truly appreciate your feedback, as it helps us continue improving how we support our customers.
— Silvercell Wireless Support
I was on the website tryin to ask a…
I was on the website tryin to ask a question but the chat box never came up, even tho I could see the worker writin. Then I sat near 30 minutes on the phone page… put my phone model in and it just kept spinnin round. I even refresht it a few times but nothin happend.
18 de agosto de 2025
Opinión espontánea
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