Annie was patient and kind. She was able to help me through getting service started with Twigby. Since the prior carrier kept saying the phone was unlocked time and time again when it wasn't, it was... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
We did have an issue getting connected, but due to the patience, diligence and expertise of the technical staff, namely Ellie, they got us connected and we are beyond pleased. If you’re not connected... Ver más
La empresa ha respondido
I was having a terrible time switching carriers. I called Silvercell and got an agent - Lisa. She was very patient with me and got me all set up as quickly as possible. Customer service second to n... Ver más
La empresa ha respondido
We transferred from Spectrum to Silvercell and received our new phones today. I am not very good with doing all this. I was fortunate to get Lisa as my customer service rep and she was very patient... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Silvercell Wireless is a U.S.-based wireless provider created with one simple goal: to make cell phone service easier, more affordable, and more trustworthy—especially for seniors. We believe staying connected should never feel complicated, overwhelming, or stressful. Our plans are designed around what customers actually need. That means simple, easy‑to‑understand options, no contracts and no credit checks. Customers pay for service that works without being forced into long-term commitments or extra features they don’t use. Silvercell Wireless also offers a wide selection of easy‑to‑use phones at affordable prices, including models designed for comfort, clarity, and reliability. Customers can choose the phone that fits them best, with no pressure or restrictive pricing tactics What truly sets Silvercell apart is SilverService—our 100% U.S.-based customer care team. When customers reach out, they speak with real people who are patient, knowledgeable, and committed to helping. We take pride in explaining things clearly, answering questions honestly, and treating every customer with respect. At Silvercell Wireless, we’re not focused on upselling or complicated technology. We’re focused on dependable service, transparent pricing, and genuine support—so our customers can stay connected with confidence.
Choose Silvercell with confidence.
Escrito por la empresa
- Have a question? We’re here for you.
- If anything is unclear or you’d just like to ask a question, please don’t hesitate to chat with us. Our friendly 100% U.S. Based team is ready to help — patiently, clearly, and with care.
Love Our Service — Or Your Money Back
30-Day Satisfaction Guarantee.
At Silvercell, we’re proud to serve older adults who value clear, dependable service. That’s why every plan includes our 30-Day Satisfaction Guarantee.
Información de contacto
1418 Kensington Square Court, 37130, Murfreesboro, Estados Unidos
- support@silvercellwireless.com
- silvercellwireless.com
Simple Phone Service Made for Seniors.
4,8
Excelente
75 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 50% de las opiniones negativas
Suele tardar más de 1 mes en responder
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Scott was my assistant today and was…
Scott was my assistant today and was very helpful and efficient.
24 de junio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thanks so much for the kind word. We really appreciate you taking a minute to share that. Glad you had a smooth experience and that the team could help out and make things easy. That’s exactly what we’re going for. Thanks again for choosing Silvercell!
Scott is a great support team
Scott is a great support team! A real pro.
23 de junio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you so much for your kind words! We’re thrilled to hear that we provided such great support. We’ll be sure to pass along your feedback. Thanks for choosing Silvercell!
SCOTT WAS WONDERFUL HELPED ME TRENDOUSLY
23 de junio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
We’re thrilled to hear you had such a positive experience and that our support team was able to help you so much. Your kind words mean a lot to us—thanks for choosing Silvercell!
Lisa was patient
Lisa was patient. She answered every question with clarity. She took care of what was needed.
I am waiting for a copy of the transcript of our conversation. It has not yet been received. I reserve the right to edit my review if I do not receive that transcript.
I AM HAPPY TO REPORT THE TRANSCRIPT CAME THROUGH AS PROMISED. THIS COMPANY HAS NOT LET ME DOWN.
21 de junio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
We’re glad to hear that your questions were answered clearly and that the support you received was patient and helpful. Many customers really like transcripts from chats so they can reference it in the future. Thank you for putting your trust in Silvercell!
Scott was great support in helping me…
Scott was great support in helping me find the right phone for my mother… THANKS
22 de junio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
We’re really glad our chat team could help you find the perfect phone for your mom. That’s exactly what we’re here for.
If you ever need anything else, we’re always happy to help.
Robin and the whole team (Annie and…
Robin and the whole team (Annie and Scott) were fantastic.
Pleasure working with them.
22 de junio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
It truly means a lot to hear this. Thank you for taking the time to share it!
We’re so happy the SilverService team made your experience a great one. Don’t hesitate to reach out if we can help with anything in the future.
Very helpful!
20 de junio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you for your kind words! We’re so glad you found our team helpful.
At Silvercell, our SilverService support team is specially trained by a Certified Senior Advisor to provide clear, patient, and personalized assistance—so it means a lot to hear that reflected in your experience. We’re here whenever you need us!
Had a problem with calls and text…
Had a problem with calls and text messages not going through from my iPhone to Andriod Phones. Andy walked me through a fix , trying different things. I guess it all boiled down to a new eSIMs - caused that fix the problem. It took a while trying each fix, but you have to go through the motions to get the right results. A++++ to Andy - Silvercell Customer Service
19 de junio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you for sharing your experience!
We’re glad Andy was able to patiently work through each step and get everything resolved with the new eSIM. That dedication is exactly what our SilverService team—trained by a Certified Senior Advisor—is all about. We’ll be sure to pass along your A++++ to Andy!
I am a new customer
I am a new customer, and this was the first time I dealt with customer service and was very satisfied with Scott's help. I got my answer to my question very quickly.
16 de junio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you for your kind review and for choosing Silvercell!
We’re so glad to hear your first experience with customer service was a great one and that you received quick, helpful answers. Providing fast and reliable support is exactly what we aim for.
We truly appreciate you taking the time to share your experience and are glad to have you with us! If you ever need anything, they’re always here to help.
I am not very savvy with this stuff and…
I am not very savvy with this stuff and Amy and Robin were very helpful!
15 de junio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
We’re so glad to hear our team was able to help! Making things simple and easy to understand is exactly what we strive for, especially for those who don’t feel as tech-savvy. You’re never alone with Silvercell, and we’re always here to support you every step of the way.
Welcome to the Silvercell family!
Annie was great
14 de junio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
We’re truly grateful you took the time to share your experience with Silvercell. It means a lot to us to know that you’re happy with your service. The team is always here to help. We appreciate you being part of the Silvercell family!
Silvercell is amazing!
Silvercell is amazing!! I have never had an experience with a phone service as helpful and friendly, Scott was extremely helpful and friendly, amazing, I would highly recommend Silvercell to anyone!!!!
12 de junio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you so much for your kind words. We're absolutely thrilled to hear about your experience. Scott will be especially glad to know he made such a positive impact. At Silvercell, our SilverService support team is highly trained by a Certified Senior Advisor, which means we’re uniquely equipped to offer patient, caring assistance, especially for customers who value a little extra guidance and peace of mind.
Your feedback means the world to us, and we’re so grateful you chose Silvercell. If you ever need anything at all, our team is always here for you!
Welcome to the Silvercell family!
Thank you Silvercell!
Received my new phone and it's working fine. Thanks Silvercell!
This phone service is touted as cheaper for seniors. It would be if things worked as I liked. I purchased a flip phone which I couldn't hear on well at all, so I wanted to go back to my old phone. They expected me to be able to put the new sim card in the old phone, and I couldn't do it so they said to have someone help. Who?
I contacted Silvercell and they said they will be sending me a new phone. Will advise when received.
Received my new phone and it's working fine. Thanks Silvercell!
4 de junio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you for your honest feedback.
Our goal at Silvercell is to make things easier—not harder—for seniors, and it’s clear you feel we fell short in your experience.
You shouldn’t have been left wondering “who can help?”—that’s exactly where we should step in. Our team is here to walk you through these steps clearly, patiently, and at your pace. Whether it’s getting your old phone working again, recommending a better phone that fits your needs, or guiding you step-by-step, we are committed to helping you feel confident and supported.
We would really appreciate the opportunity to make this right for you. Please reach out to our SilverService support team and we’ll assist you every step of the way.
Scott was very helpful thankyou
8 de junio de 2025
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you for your feedback, we really appreciate you sharing your experience!
We’re so glad to hear you found our SilverService team helpful. Providing clear, friendly support is always our goal, and it means a lot to know we delivered. Thanks again for choosing Silvercell!
Excellent service
Scott and Robin were both excellent to work with. Wow! I was really impressed the way Scott walked me threw everything. I had a hard time figuring out a few things on my phone but the way Scott explained it to me, it was like, wow, I had been doing phone stuff for ever...lol. Thank you both Scott, and Robin for your expertise and knowledge.
7 de junio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you so much for your kind words. We truly appreciate you taking the time to share your experience!
We’re thrilled to hear that you felt supported and impressed with our SilverService team. Helping make even the more confusing parts feel simple and easy is exactly what we aim for, so it’s great to know that came through for you.
Our goal is always to make wireless service straightforward and stress-free. If you ever have questions or need help in the future, we’re always here for you.
Thanks again for choosing Silvercell!
Love silvercell for understanding …
Love silvercell for understanding person name Robin just made me smile today so made everything easier
7 de junio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you so much! We’re glad we could make you smile—that’s what we’re here for. We truly appreciate you as a customer.
Robin was very helpful thanks so much.
Robin was very helpful thanks so much.
7 de junio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you so much for choosing Silvercell Wireless! We’re grateful to have you as part of the family and glad our team could help.
My situation was taken care of promptly…
My situation was taken care of promptly and Robin was a great help
6 de junio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
Thank you so much for your kind words!
Providing fast, helpful assistance is always our goal, and it’s great to know we delivered that for you. If you ever need anything in the future, we’re always here to help. Thanks again for choosing Silvercell!
I had a great chat with Scott
I had a great chat with Scott. He answered all of my questions and convinced me to join the Silvercell community.
4 de junio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
We’re thrilled to hear you had a great experience and that all of your questions were answered clearly—that’s exactly what we aim for. We’re excited to have you with us!
If you ever need anything, our team is always here to help. Welcome aboard!
Switching over from…
Switching over from Spectrum...SIlvercell Ellie made the Number porting and SIM card setup very easy...Earlier Lisa did the same with my wife's number and eSIM setup...Love the service, price and AWESOME Customer Service...Thank You SIlvercell!!!
4 de junio de 2026
Opinión espontánea
Respuesta de Silvercell Wireless
We’re so glad to hear that both Ellie and Lisa made keeping your number, SIM, and eSIM setups smooth and easy—that’s exactly the kind of experience we strive to deliver every day. It means a lot that you chose to switch to us and are loving the service, pricing, and customer support.
We truly appreciate your support, and we’ll be sure to share your kind words with Ellie and Lisa. Welcome to Silvercell—we’re always here when you need us!
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