Sirus Ltd Opiniones 

The system works fine and the support team are friendly enough when you ring.

Dear Customer Services,

I am writing regarding my formal complaint, which remains completely unanswered.

I have now sent three emails regarding this matter, including a formal complaint, and I have not even received the courtesy of an acknowledgement.

As a customer of Sirus since 2022, I have maintained my monthly Direct Debit and have never failed to make payment. Despite continuing to invoice me each month, Sirus has failed to answer my contractual questions or acknowledge my complaint.

I find this extremely disappointing and wholly unprofessional.

My complaint is not simply about the replacement NVR. It also concerns the way my concerns have been handled.

I remain concerned that:

I was told, “This is our final position on this matter,” before my contractual questions had been answered.
My formal complaint has not even been acknowledged.
I continue to receive invoices whilst my complaint remains unanswered.
I have repeatedly asked Sirus to identify the contractual clause that entitles the company to refuse support for my replacement NVR while continuing to charge the full monthly maintenance fee.

To date, no clause has been identified.

I also remain concerned that when ownership of the CCTV equipment was transferred to me, I was not asked to sign any new maintenance agreement or contractual variation stating that replacement components had to be purchased exclusively through Sirus in order to remain supported.

In addition, I wish my complaint to include my previous interaction with Stuart. When I queried why I had been quoted approximately £1,200 for a replacement NVR when I had found what appeared to be an equivalent unit available for around £200, I was told, to the best of my recollection:

“We need to make money as well.”

Whilst I appreciate that businesses are entitled to make a profit, I found that response dismissive and unprofessional. Taken together with the handling of my complaint to date, I am concerned that this reflects a wider pattern in the way legitimate customer concerns are dealt with.

As a business owner myself, I understand that complaints arise from time to time. However, I would never allow one of my customers’ concerns to go unanswered for over a week, nor would I consider it acceptable to close a discussion without addressing the questions that had been asked.

This email is my final attempt to resolve this matter directly with Sirus.

If I do not receive an acknowledgement of my complaint and a substantive response by the end of this week, I will assume that Sirus has chosen not to engage with its own complaints process. I will then consider exercising my right to pursue the matter through any appropriate external dispute resolution process, including the Communications Ombudsman if the complaint is eligible under your published complaints procedure, and I will seek independent legal advice regarding my contractual position.

I sincerely hope this will not be necessary and that Sirus will now deal with this matter professionally.

Yours sincerely,

Costin Stoica

Run a small dental practice and just needed something reliable that wouldn't drop calls. That's what we got. Receptionists picked up the new handsets in about ten minutes.

Power went out across half the estate last November and our main line was dead. Rang the out of hours number expecting an answerphone. Got a real person within about 3 minutes who walked us through diverting everything to our mobiles. That kind of support is worth the monthly fee on its own.

Met with Ed a few weeks back to look at our options. What I appreciated is he actually took the time to look at our existing bills rather than just pitching the top package. Ended up with something genuinely cheaper than we were paying before. Will see how it goes long term but the start has been good.

Phone system itself is great, no complaints there. Sound is clear, app works on my mobile, and the engineer (think his name was Dan?) did a tidy job. Only thing I'd say to anyone signing up go through the paperwork line by line before signing. We had to query a couple of extras that weren't mentioned in the meeting. Once sorted, all good.

Switched over from BT last month and was bracing myself for the usual nightmare. Got hold of Stuart for the install and he had us up and running in an afternoon. Walked the receptionist through the handsets and left his direct number in case anything cropped up. Two weeks in, zero issues.

Ryan, was with me all the way. He sent out a technician as the internet was so intermittent. The repair man came called Kenny, he was helpful and we thought all was up and running again. However it kept cutting out. Ryan has been keeping an eye on the situation and all is working properly again.
Sirus made this as smooth as possible.
Thank you Ryan.

Juliette Edwards

We're a small accountancy firm and needed something straightforward that just works. Ed recommended a package that fit our needs without trying to upsell us on things we didn't need. System's been solid for over a year now and on the rare occasion we've needed help the response has been quick. Would recommend to any small business.

John came out to review our setup and within a week we had a new phone system installed. No issues since!

Working with the Sirus-telecom team, with particular note and merit to Stuart, Jordan and Dan who provided great communication and timely responses to any questions.
The whole process was explained in terms that the team and myself could understand at all times, and the training delivery at the end of the instal by Jordan.
An excellent service with real focus customer service.

Happy with the phone system and the service has been reliable. Only reason for 4 stars is it took a bit longer than expected to get everything up and running initially but once it was live it's been faultless. Support team are always helpful when I call.

Stuart and the engineer did a great job installing our CCTV across two sites. Professional, tidy and finished ahead of schedule.

Rob was brilliant, came in and looked at everything we had, phones, broadband, even our energy bills, and found us savings across the board. Not pushy at all, just laid it all out and let us decide. That's rare with telecom companies in my experience.

Decent service overall and the system works well for our small office.

We've been with Sirus about 3 years now for our office phones and broadband. Anytime we've had an issue the support team have been quick to sort it. Ed originally set us up and made sure we were on the right package for our size. Good company to deal with.

Great service from great people. Faultless process from beginning to end. Highly recommend!

Great meeting with Rob today , curteous and knowledgeable with all aspects regarding Sirus.
Not just telecom advice , the conversation covered energy , CCTV through to alarm systems.
Good company , would recommend to all.

Stuart was amazing! Very friendly and had a nice chat with me. Did a great job too!