Sleepvillage Opiniones 

Respuesta de Sleepvillage

8 oct 2026

Hi KJ,

We’re sorry to see your review and sincerely apologise for the issues you experienced, particularly with the third-party courier failing to complete the booked assembly and collection service.

As IV24 is classed as a remote delivery area, delivery was outsourced and unfortunately the original bed was damaged in transit. We arranged a replacement, refunded the assembly charge and when the courier failed to collect the original bed, gave you the option of passing it to your neighbour or arranging a charity collection without any charge or penalty.

On 8 September we offered to exchange the mattress without charge for a firmer replacement, we did not receive any response to that offer. We are also happy to clarify any concerns regarding branding or UK manufacture if you share with us the mattress label. All our mattresses are handmade in the UK and the labels also provide this information.

We have tried to contact you by telephone and remain more than happy to discuss this directly, reach a mutual agreement and find a fair resolution. Our offer to exchange the mattress remains open.

Regards
SleepVillage Team

Respuesta de Sleepvillage

8 oct 2026

Thank you so much Gordon for your wonderful review and recommendation!

We’re delighted to hear that you’re happy with the quality, appearance and value of your new bed.

It’s especially lovely to hear your feedback about our customer service team! We take great pride in providing a personal, friendly and responsive service, with real people always on hand to help. Your kind words genuinely mean a lot to our entire team.

Thank you once again for choosing SleepVillage and supporting our family-run business. We hope you enjoy many years of comfort with your new bed, and we look forward to welcoming you back in the future!

Regards
The SleepVillage Team

Respuesta de Sleepvillage

8 oct 2026

Thank you so much Susan, for such a wonderful and heartfelt review!

It truly means the world to us to hear how delighted you and your family are with your new beds and mattresses. We take enormous pride in the quality and craftsmanship of our products, so knowing that you’ve noticed and appreciated the care that goes into making them is incredibly rewarding.

We’re equally pleased to hear that your delivery experience was so positive. We’ll be sure to pass your lovely feedback on to the driver, who will undoubtedly appreciate your kind words!

As a proud Yorkshire based, family-run business, your support and recognition mean more to us than you can imagine. It’s wonderful customers like yourself who make everything we do worthwhile.

Thank you once again for choosing SleepVillage and for taking the time to share such thoughtful feedback. We wish you and your daughters many years of comfort and restful nights with your beautiful new beds!

Regards,
SleepVillage Team

Respuesta de Sleepvillage

8 oct 2026

Thank you so much David, for your lovely review!

We’re delighted to hear that your delivery and installation went smoothly and that you were pleased with the service provided.

It’s especially wonderful to hear your kind words about Billy! We’ll be sure to pass your feedback on to him, as recognising the efforts of our team means a great deal to us.

Thank you once again for choosing SleepVillage and supporting our family-run business. We hope you enjoy many years of comfort with your new bed, and we look forward to welcoming you back in the future!

Regards,
SleepVillage Team

Respuesta de Sleepvillage

8 oct 2026

Lydia! What an absolutely lovely review to receive!

We’re so pleased you discovered SleepVillage and that your experience has been fantastic from browsing our website to having your beautiful new bed delivered and assembled!

Your choice of green plush velvet sounds stunning and we’re delighted that you’ve found the perfect bed and headboard at such a great price!

It’s particularly rewarding to hear your praise for our delivery team. We know how important those finishing touches are, from careful assembly to leaving everything clean and tidy, and we’ll be sure to share your wonderful feedback with the gentlemen involved.

As a Yorkshire based, family-run manufacturer, nothing makes us happier than knowing our customers are enjoying both the quality of our beds and the service we work so hard to provide.

We’d absolutely love to see a photo of your beautiful new bed if you get the chance to share one! 💚

Thank you again Lydia, for trusting SleepVillage with your purchase and for recommending us so highly. We hope your new bed brings you countless nights of wonderful sleep and we’d be delighted to welcome you back anytime!

Regards,
SleepVillage Team

Respuesta de Sleepvillage

8 oct 2026

Thank you for your kind words, Naulan!

We’re so pleased to hear that our customer service and delivery team made such a positive impression on you!

We believe great service goes beyond simply delivering a bed. It’s about being approachable, helpful and making the entire experience as pleasant and stress-free as possible.

Your recognition of our teams friendliness and willingness to help is genuinely appreciated and we’ll be delighted to share your feedback with them.

Thank you for choosing SleepVillage and placing your trust in our family-run business. We hope you’re thoroughly enjoying your purchase, and remember, we’re always just a message away if you ever need anything!

Regards,
SleepVillage Team

Respuesta de Sleepvillage

12 ago 2026

Hi,

Thank you for your feedback. We are sorry to see this review as unfortunately it does not reflect the conversation we had with you.

You contacted us on 24th June asking about fabric samples and delivery to your postcode. We responded within 8 minutes and specifically confirmed that we could provide digital fabric samples through our live chat. We also advised that if you preferred physical samples afterwards, we could request these for you, subject to availability within the particular fabric range.

We therefore did not advise you that we “do not offer fabric samples”, as stated in your review.

Unfortunately we received no further communication from you after our response, so we were never given the opportunity to send you digital samples or arrange physical samples for the fabrics you were interested in.

We completely understand that customers want to see colours and fabrics before purchasing a made to order bed worth hundreds of pounds, which is precisely why we offer digital samples and can also request physical samples where available.

We are disappointed that you felt our service was poor, particularly as we responded within 8 minutes and were more than happy to assist you further. We nevertheless wish you all the best with your new bed.

Kind regards,
SleepVillage


Additional Response

Hi,

Thank you for your further feedback.

We are genuinely sorry that you remain dissatisfied. We have made several attempts to resolve your concerns, including apologising for any confusion, asking for further information so we can investigate the original interaction, and offering to address any genuine inconvenience or loss caused.

At present, however, we have been unable to independently identify or verify the interaction described from the information available to us.

We have therefore submitted a request for further information through Trustpilot asking for your full name, email address, telephone number and any relevant order or enquiry details. This will allow us to identify the correct records and review the relevant call history.

You are also welcome to contact us directly

We remain completely willing to investigate this and resolve any genuine issue. We feel we have taken reasonable steps to engage constructively and would simply ask that the information required to investigate the matter is provided to us.

Our offer to assist remains open, and we hope you will contact us so that we can bring this matter to a satisfactory conclusion.

Regards,
SleepVillage Team

Respuesta de Sleepvillage

10 ago 2026

Hi Delanie,

Thank you so much for your wonderful review!

We’re absolutely delighted to hear that you love your new bed and that it looks even better in person. It’s also great to know our WhatsApp support and fabric samples helped you choose the right material and colour to complement your bedroom perfectly.

Choosing fabrics online can sometimes be difficult so we’re really pleased we could help make the decision easier for you.

Thank you again for choosing Sleep Village and we hope you enjoy your beautiful new bed for many years to come.

Regards,
SleepVillage Team

Respuesta de Sleepvillage

10 ago 2026

Hi Mumofthree,

Thank you so much for your lovely review!

We’re delighted to hear that your delivery arrived exactly on time and that our delivery team handled everything with care. Its especially lovely to hear that you found the guys professional, friendly and efficient and that they went above and beyond for you.

We’ll make sure your kind feedback is passed on to the delivery team recognition like this really means a lot to them.

Thank you again for choosing Sleep Village and we hope you’re absolutely delighted with your new purchase!

Regards
SleepVillage Team

Respuesta de Sleepvillage

10 ago 2026

Thank you so much for your lovely review!

We’re delighted to hear you were happy with the service from both our team and the delivery drivers. It’s great to know they were able to help by bringing the bed inside for you and make the whole experience that little bit easier.

We’ll be sure to pass your kind feedback on to the delivery team.

Thank you again for choosing Sleep Village and we hope you’re really pleased with your new bed!

Regards
SleepVillage Team

Respuesta de Sleepvillage

10 ago 2026

Hi Mr McGregor,

Thank you so much for such a fantastic review and for recommending us! ⭐️⭐️⭐️⭐️⭐️

We’re delighted to hear your bed arrived exactly when expected and most importantly that you’re so pleased with the look and quality.

We also really appreciate you mentioning how the minor issue was handled. Problems can occasionally happen, but what matters to us is how quickly we put them right, so we’re very pleased we were able to get a replacement foot out to you within 24 hours.

Your comments about our customer service, communication and delivery team mean a great deal to everyone here. Hearing that we went above and beyond is exactly the experience we want our customers to have.

We’ll be delighted to welcome you back when you’re ready for your next purchase!

Regards
SleepVillage Team

Respuesta de Sleepvillage

21 jul 2026

Hi Mark,

Thank you so much for taking the time to update your review.

We’re delighted to hear that our customer service team was able to resolve the issue with your footboard and that you were pleased with the support you received. Providing helpful aftercare and ensuring any concerns are put right is extremely important to us.

Your recommendation and kind words mean a great deal to the whole team. Thank you again for choosing Sleep Village, and we hope you enjoy your new bed for many years to come.

Regards
SleepVillage Team

Respuesta de Sleepvillage

10 jul 2026

Hi G Collins,

Thank you so much for your review!

We’re delighted to hear you’re pleased with the quality of your new bed. We take great pride in manufacturing products that are built to last, so it’s wonderful to know it has met your expectations.

Thank you for choosing us and if there’s ever anything else we can help with, please don’t hesitate to get in touch.

Regards
SleepVillage Team

Respuesta de Sleepvillage

10 jul 2026

Hi Aneta,

Thank you so much for your fantastic review!

We’re absolutely delighted to hear that you had such a positive experience from start to finish. Providing excellent communication and a smooth, hassle free service is something we work hard to achieve, so it’s wonderful to know we met your expectations.

A special thank you for recognising Mustafa and his colleague. We’ll be sure to pass your kind words on to them. Going the extra mile for our customers is something we’re very proud of, and we’re pleased they were able to wait for your arrival and ensure everything was assembled perfectly.

Your recommendation means a great deal to our whole team. Thank you for choosing us and we hope you enjoy your new beds for many years to come. If there’s ever anything else we can help with, please don’t hesitate to get in touch.

Kind regards,
SleepVillage Team

Respuesta de Sleepvillage

28 jun 2026

Hi Marie,

Thank you for taking the time to leave us a review.

We’re pleased to hear your bed arrived quickly, although we appreciate the delivery may have been sooner than you expected. All of our customers are sent both a text message and an email confirming their delivery date and timeslot using the contact details provided with their order. If our delivery partners don’t receive a response, they may still attempt delivery, although this isn’t guaranteed.

If a delivery is attempted without confirmation and is missed, we do not charge a failed delivery fee in these circumstances.

We’re glad you were home to receive your order and hope you’re delighted with the quality of your new bed. If you have any questions or if there’s anything else we can help with, please don’t hesitate to get in touch we’ll always be happy to assist.

Kind regards,
SleepVillage Team

Respuesta de Sleepvillage

28 jun 2026

Hi Sue,

Thank you so much for your lovely review.

We’re delighted to hear that Mustafa provided such a great delivery experience. We’ll be sure to pass your kind words he’ll really appreciate the recognition. Providing a polite, helpful and professional service is something we take great pride in.

We hope you’re enjoying your new bed and if there’s ever anything else we can help with, please don’t hesitate to get in touch.

Kind regards,
SleepVillage Team

Respuesta de Sleepvillage

28 jun 2026

Hi Jade,

Thank you so much for your lovely review!

We’re delighted to hear that our delivery drivers made such a positive impression. We’ll be sure to pass your kind words on to the team, as they’ll really appreciate the recognition.

We hope you’re enjoying your new bed if there’s anything else we can help with, please don’t hesitate to reach out.

Kind regards,
SleepVillage Team

Respuesta de Sleepvillage

28 jun 2026

Hi Emma,

Thank you so much for your fantastic review!

We’re delighted to hear you found our service fast, friendly and helpful. Providing a great experience from start to finish is exactly what we strive for it’s wonderful to know we met your expectations.

We hope you’re enjoying your new bed and if theres anything else we can help with, please don’t hesitate to get in touch.

Regards
SleepVillage Team

Respuesta de Sleepvillage

28 jun 2026

Hi Amieleah,

Thank you for taking the time to leave such detailed feedback.

We’re delighted to hear you’re pleased with the quality and craftsmanship of your bed and it’s wonderful to know the delivery team looked after you so well.

We’re genuinely sorry that our communication didn’t meet your expectations. Having reviewed your order, your address falls within a very remote rural Highlands location and the delivery was outsourced to a specialist third-party courier. Unfortunately the delivery was then further subcontracted, which contributed to the communication issues you experienced.

Our aim is to always have customers kept informed throughout their delivery journey. Once an order leaves our warehouse, we rely on our delivery partners to provide updates directly, as they have the most accurate live information. This also helps avoid delays or confusion caused by information being passed back and forth. However we completely appreciate that this wasn’t your experience and for that we sincerely apologise.

Following your feedback, we’ve already reviewed and updated our estimated delivery timescales for remote Highland locations, where routes can involve ferry crossings or long rural journeys. We’re also in discussions with a dedicated logistics partner specialising in remote Scottish deliveries to improve both communication and service going forward.

Thank you again for your honest feedback and we hope you enjoy your new bed for many years to come.if there’s anything we can help or assist with please feel free to reach out and we will be more than happy to help.

Kind regards,
Sleep Village Team