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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great website which helped us build our bases and mattress choices. We were kept up to date as to when they would be delivered and acceptance of our order. When they were delivered a wonderful driver... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My bed is good quality, looks great and was a good price. The customer service team is next level, like literally the best customer service I have ever had, chat on WhatsApp its super easy, no AI chat... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

The original colour I ordered online wasn’t available, they contacted me within two days and worked with me to find a colour as close as possible, worked around my colour scheme in my room and gave m... Ver más

Valorada con 4 estrellas sobre 5

The bed itself is beautiful and good quality but the communication is questionable with this place. Guy asking for a screw driver and then couldn’t finish job for whatever reason said he’d return next... Ver más

Información sobre la empresa


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

77 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,6

Todas las opiniones

(77)

68 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent mattress and great service

Excellent mattress and great service. The mattress is absolutely lovely really comfortable and lovely. A huge thank to Mustafa the delivery driver too! he was very helpful and kindly carried everything upstairs without any fuss. Couldn’t ask for better service all round. Highly recommend.🥰🥰🥰🥰🥰🥰🥰🥰🥰

25 de junio de 2026
Opinión espontánea
Logotipo de Sleepvillage

Respuesta de Sleepvillage

Hi Marina,

Thank you so much for your amazing review and recommendation! 🥰

We’re absolutely delighted to hear you’re loving your new mattress and that it’s providing the comfort you were looking for. It’s also fantastic to hear that Mustafa made such a positive impression. We’ll be sure to pass on your kind words to him he’ll be thrilled to know his helpfulness and care were appreciated.

Thank you again for choosing us. We hope you enjoy many years of comfortable, restful sleep, and if there’s ever anything else we can help with, we’re always here for you.

Regards
SleepVillage Team

Valorada con 5 estrellas sobre 5

Delivery was spot on

Delivery was spot on
The delivery guys where excellent and very polite

21 de junio de 2026
Opinión espontánea
Logotipo de Sleepvillage

Respuesta de Sleepvillage

Hi Paul,

Thank you so much for your fantastic review!

We’re delighted to hear your delivery was spot on and that our delivery team provided an excellent, polite service. We’ll be sure to pass your kind feedback on to them, as they’ll really appreciate it.

Thank you for choosing Sleep Village.

Regards
SleepVillage Team

Valorada con 4 estrellas sobre 5

The original colour I ordered online…turmeric

The original colour I ordered online wasn’t available, they contacted me within two days and worked with me to find a colour as close as possible, worked around my colour scheme in my room and gave me other choices I hadn’t seen. The new colour I got is actually much nicer and I it was delivered 2 days after we confirmed the new colour.
Was offered a refund if I didn’t find the right colour and were very polite and helpful throughout tbh! Delivery guys were great

13 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great purchase. Great delivery.

Great purchase. Great value for money. The beds are as described and look great. Delivery was very quick. The delivery guys, Jaahaan and Anza were brilliant. The van wouldn't quite fit up my lane so they kindly carried everything to my patio. Very pleased with this purchase.

25 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful bed.

Very happy with purchase. Bed is beautiful and made to my requirements. Beautiful colours to choose from. Customer service are extremely good with prompt replies to any queries.
Had an issue with a broken foot, immediately sent out a whole bag of replacements!
Will not hesitate to buy from this company again .

9 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

So helpful, they were magic

So helpful. I am elderly and they did everything to make the whole experience painless. From the initial enquiry to the chaps who dismantled the old bed and installed the new, it was marvellous. I can’t thank them enough.

4 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Service

Ordered bed and headboard and received items within 4 days. Excellent quality and easy to assemble. Very pleased. Would happily recommend to family and friends

1 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered an Evie bed and mattress from…

I ordered an Evie bed and mattress from Sleepvillage. I was carried along right from when the order was placed until it was delivered.Jay was quite helpful with communication.
The delivery guys too were professional, friendly and did a perfect job with the installation.The installation was swift and perfect.
My daughter saw it and was quite impressed.She will be placing an order soon.
Great bed, great service and my sleep has improved greatly.Keep up the good work guys

22 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Comfortable Bed and easily assembled

Ordered a double bed from this company. Thought I would have a wait but it arrived very soon after the order. We put it together ourselves but we might have been a bit heavy with the mallet putting on the feet and managed to break two. Emailed the company that day and got a response the next advising replacement feet would be with us the following day which they were. I think the feet could be a little more robust but can't fault customer services.

10 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service recovery : 5 stars or what

There was a small manufacturing error which I queried with SleepVillage upon delivery. They immediately acknowledged the error and promised a replacement. While the replacement was being made I was updated periodically on progress. Outstanding service and exceptional customer interaction

12 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Was looking for a bed that wasn't too…

Was looking for a bed that wasn't too costly and good quality and thats excaly what i got the bed looks amazing!!! and very comfortable, i love it. Honestly If your thinking about it just order from them you wont be disappointed. Delivery was super fast and the two guys who did the assemble was very polite and quick . Lovely bed

5 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great aftercare from sleep village

Great aftercare from sleep village, The engineers who visited my property were very professional and quickly understood the issue I was experiencing with my divan bed. I can’t thank them enough for how fast they arranged and completed the repair. Needless to say, I was very happy with the service and the repair. Many thanks to engineers, Jaahaan and Kyle .

9 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered 2 divan beds really love…

I ordered 2 divan beds really love them, unfortunately one was damaged couldn’t get one of the drawers to open got in touch and someone came and replaced the runners and now it’s working perfectly really happy with the service I received thank you would buy from you again

5 de marzo de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Nice bed

The bed we ordered came within a few days, it is lovely quality very sturdy we did have a problem with the footboard as the slots weren't lined up correctly my other half just loosened the screws and it wiggled into place afterwards but this needs addressing also no instructions regarding the headboard fixings,that would help. The delivery drivers weren't very pleasant and although 2 men delivered only one was struggling up the drive with the bases of the bed my other half helped him neither actually spoke to us apart from saying goodbye, which was a bit disappointing, all in all we are pleased with the bed though

26 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great bed and communication

I have just completed my bed purchase with Sleep Village. The customer service from start to finish has been first class. The member of staff who deals with the orders, Jay, goes over and above what you would expect. Absolutely nothing is too much trouble for him. His response to queries, any time of the day or evening, is within minutes. A great representative for Sleep Village, who made the purchase hassle free. The bed arrived yesterday and looks great. Thanks Jay and Sleep Village!!!

28 de febrero de 2026
Opinión espontánea

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