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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We have been saving for several years with SmartSave because we find their interest rates are always at the highest level available, their website is very user friendly and the transactions are made s... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We have been customers of SmartSave for a few years and found they offer good returns on our investments and are very easy to deal with. (Customer service staff are very helpful if you have any quest... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Been with SmartSave for 3 years now (3 separate full investment cycles) each for a full term non ISA investment (had maxed out ISA Allowance) which has generated a good % interest return. The applicat... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Easy to set up account, clear interest rates, easy to check on account info at any time. Clear update from smart save on account and interest nearing end of term and the funds and interest paid direct... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicios bancarios

Escrito por la empresa

Say hello to SmartSave. Fixed term, fixed rate savings accounts designed alongside our customers to offer a simple way to save. With an online account you can trust, we'll be crystal-clear about when your term is ending, so you always make the most of your savings. SmartSave was created by British bank, Chetwood Financial, where we use technology to make our customers better off. We're using our experience in Banking and Technology to challenge how Financial Services works today and provide smarter, online financial products, with no gimmicks.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 25% de las opiniones negativas

Suele responder en menos de 2 semanas

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4,7

Todas las opiniones

(1534)

72 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 3 estrellas sobre 5

A bit mixed

Interest rate offered a year ago on 12 month deposit was competitive but offered rates at end of period less so.

30 de noviembre de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

Thank you for sharing your feedback.

Valorada con 5 estrellas sobre 5

I’ve had a very positive experience…

I’ve had a very positive experience with SmartSave Bank. Everything has been very straightforward from start to finish, with a clear and simple process that made opening and managing the account hassle-free. The interest rate is excellent compared to many others, making it a great choice for anyone looking for a solid return on their savings. Highly recommended.

30 de noviembre de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

Great review! Thanks, Pete.

Valorada con 5 estrellas sobre 5

Problems updating address online

Unable to update address on line so left a message on the website.
Received an email today from Andy requesting sight of my driving licence or other confirmation of ID and new address,
I sent a copy back via email with some other details and was advised by Andy within minutes that my details had been amended.
Excellent service.

28 de noviembre de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

Brilliant. Thanks, Annette.

Valorada con 5 estrellas sobre 5

I saw this company on the Martin Lewis…

I saw this company on the Martin Lewis site. You can't go wrong with him. I have been saving with Smart Save for a couple of years now. They give you a good rate of interest. Very trustworthy.

25 de noviembre de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

Lovely to hear from you, Patricia.

Valorada con 5 estrellas sobre 5

Great interest rates.

Easy to set up and a great rate on returns. They informed us when it was ready for maturing and the options were very easy to carry out. We took some money out and reinvested the rest.

23 de noviembre de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

Thank you for the 5-star review.

Valorada con 5 estrellas sobre 5

This is an excellent company to work…

This is an excellent company to work with. Very simple and effective way to login and manage your account. Maturity payment was made right on time. I will use this company again.

23 de noviembre de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

We really appreciate your review, Nigel.

Valorada con 1 estrellas sobre 5

its ok to you need to contact them

its ok to you need to contact them, CHAT BOT DOES NOT WORK AND NO PHONE NUMBER, YOU HAVE TO LOG ON TO SEND THEM A MESSAGE AND DO NOT EXPECT A QUICK REPLY FOR DAYS.
I got a email saying my account was maturing and will be put in a holding account as not filled in my maturaty instructions.
i did not get a email telling me my account was maturing and giving me options.
i logged on and sent a few emails telling them this and to put maturing funds into my nominated account.
i cannot phone or talk to them, only email them from ther site.
not good enough.
KEEP AWAY FROM THEM, SMARTSAVE IS PART OF Chetwood Financial Limited 
NO PHONE OR CHAT

21 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The communication with Smart Save is…

The communication with Smart Save is very good and closing one account and opening another was simple and well explained. 5 stars aren't enough.
Thank you Smart Save,

21 de noviembre de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

Wonderful! Thank you, Pat.

Valorada con 5 estrellas sobre 5

Easy account to set up and deposit…

Easy account to set up and deposit funds. Clear information for end of term options received well in advance. Will use again in the future.

21 de noviembre de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

Thanks for the 5-star review!

Valorada con 5 estrellas sobre 5

Efficient Online Bank

My 1 year fixed savings account matured today and I reinvested it at a competitive rate with the interest going straight into my bank account. I am pleased with the efficiency of this online bank.

21 de noviembre de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

Lovely to read your feedback, Christine. Thank you.

Valorada con 5 estrellas sobre 5

Very competitive interest rate which…

Very competitive interest rate which unfortunately was no longer available. Online account was easy to use and customer service was excellent.

19 de noviembre de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

Thanks for sharing your experience.

Valorada con 5 estrellas sobre 5

Excellent service.

Moving large amounts of money around on the Internet can be quite daunting with the amount of scams. Saw this company on the Martin Lewis site which gave me the confidence to use them.
This will now be the third year that I have used them, the interest goes back in my bank without any problems, I would definitely recommend

20 de noviembre de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

We appreciate you sharing your experience. It's great to hear that you feel confident using our services for your financial transactions. We're happy that our platform meets your needs and that you'd recommend us.

Valorada con 5 estrellas sobre 5

This was a pain free experience,

This was a pain free experience,
very smooth transaction.
Easy to contact and very friendly.
I would certainly recommend them.

19 de noviembre de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

We're happy to hear that your experience was pain-free and the transaction smooth. It's great to know that you found us easy to contact and friendly. Thanks for your recommendation!

Valorada con 5 estrellas sobre 5

Very easy to set up the account

Very easy to set up the account. Useful reminders as the account neared it’s end date, capital and interest returned to my bank on time, only reason for moving is a better interest reate

19 de noviembre de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

We're happy to hear that setting up the account was easy. We appreciate your feedback and are glad the reminders were useful and your funds were returned on time. We hope you'd consider using us again in the future.

Valorada con 4 estrellas sobre 5

Good Account

Easy account to operate on line.Clear instructions. Only reason for closing was tom get a better rate in an ISA

17 de noviembre de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

We're happy to hear that you found our online account easy to use and clear. We appreciate your feedback.

Valorada con 5 estrellas sobre 5

Easy to set up an account

I opened a 12-month fixed-rate savings account; they had one of the best rates at the time. Easy to set up an account. Very happy.

17 de noviembre de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

We're happy to hear that you found it easy to set up the account and were pleased with the fixed-rate savings account. We appreciate your positive feedback!

Valorada con 5 estrellas sobre 5

Highly recommended

Easy set up, excellent interest rate, good communication especially when nearing end of term. Reinvested some of the monies and remainder transferred back to nominated account without any problem.

15 de noviembre de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

We're happy to hear that the setup was easy, the interest rate excellent and our communication helpful. We appreciate you reinvesting and are glad the transfer went smoothly. Thanks for your feedback.

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