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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

We have had a Smith Thompson security system over 10 years.Since the beginning we have been plagued with false alarms going off. While away on vacation the police were even called at different times... Ver más

Valorada con 5 estrellas sobre 5

our land line was about to be obsolete so we needed to go wireless. we contacted our security company and they said we needed all new equipment and the price would increase from $20 to $ 50 a month. w... Ver más

Valorada con 5 estrellas sobre 5

Well done! Noel noticed a slow plug leak inside and tightened the plug. Heard noise from connector outside and check showed it low. Replacement was done quickly along with replacement of capacitor whi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Recently switched from ADT to Smith Thompson and very glad we did. Their technician, Clint, (Austin area), was prompt, professional, and knowledgeable. This is the 4th home/security system we have had... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de equipos de seguridad
  2. Tienda de muebles

Información proporcionada por diversas fuentes externas

For 42 Years now, Smith Thompson Security respects your freedom and your wallet. While other wireless companies lock you into contracts with high monthly fees and slow service, we want you to stay because you want to, not because you're forced to. That is our motivation to always serve your family with friendly, fast, and affordable alarm monitoring. We have never increased our $16.95 monitoring rate, ever! And we also offer the best flat rate of $ 29.95 for Home Automation Systems.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

461 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 50% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Great company, great service and great prices.

I called Smith Thompson because I heard an advertisement and liked the price structure with no contract required. They came out and upgraded my keypads and re-connected all of my window and door sensors. They could not connect the fire alarms because they said that my house is not up to code with the number of fire alarms. So I purchased some standalone fire alarms for all of the necessary places and then they came back at no additional costs and connected my two hard wired alarms. I feel so secure knowing that they are monitoring my home for break-ins and fire 24 hours a day.

1 de abril de 2020
Opinión espontánea
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Respuesta de Smith Thompson Home Security

That's correct, the fire alarm rules are very strict, sorry for that! So glad you called us and thanks again!

Valorada con 5 estrellas sobre 5

Quick and easy service

Quick and easy service! Price can’t be beat! Customer service was great also. Highly recommend

21 de marzo de 2020
Opinión espontánea
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Respuesta de Smith Thompson Home Security

Thank you! Same rate we have had since 1978 in fact. We appreciate your business!

Valorada con 5 estrellas sobre 5

Used Smith Thompson since 2002

Used Smith Thompson since 2002. Just moved to a new home in Celina and they transferred service seamlessly and it's just like the same service I have been getting over the years. The team did not try to up-sell - I told them what I wanted and they delivered it. I did call several other companies for quotes and every one of them was almost double for the services I wanted, so I stayed with Smith Thompson. Remember - value is in the eye of the person making the payment and receiving the service, not the person making the commission!

9 de marzo de 2020
Opinión espontánea
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Respuesta de Smith Thompson Home Security

We appreciate your long time business!

Valorada con 5 estrellas sobre 5

Friendly

Friendly, professional, and reasonably priced company that takes care if it’s customers and keeps our family secure.

7 de marzo de 2020
Opinión espontánea
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Respuesta de Smith Thompson Home Security

Thanks again for your confidence!

Valorada con 5 estrellas sobre 5

Smith Thompson gets 5 stars with us!

We recently switched from another alarm company to Smith Thompson. So thankful we did. We discussed our options prior to them coming to our home so we knew upfront what the upgrade would cost. The technician arrived on time and was very courteous and knowledgeable! After looking at our system he informed us the price would be LESS than what they had quoted! Right then and there I knew that we had made a great decision. The panel we have is easy to work and the technician makes sure you know how to work everything before he leaves. The pricing is exactly what they show online. No hidden fees or increase when bill arrives. Do not hesitate to hire these folks. They go above and beyond for the customer.

7 de marzo de 2020
Opinión espontánea
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Respuesta de Smith Thompson Home Security

So glad it was less expensive that both of us even thought it would be! We appreciate your business!

Valorada con 5 estrellas sobre 5

Smith Thompson

Smith Thompson have
great customer service!
I have been with them for 8 years.

25 de febrero de 2020
Opinión espontánea
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Respuesta de Smith Thompson Home Security

We love our long time customers, Thank you!

Valorada con 5 estrellas sobre 5

Smith Thompson made it easy to switch…

Smith Thompson made it easy to switch over from ADT – save me over $60 a month! The tech came out, was right on time, and had the whole thing wrapped up in about a half an hour. I love that they are local to Texas, and whenever I call, they are helpful.

3 de febrero de 2020
Opinión espontánea
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Respuesta de Smith Thompson Home Security

We love saving folks a lot of money!

Valorada con 4 estrellas sobre 5

the setup process was quick and easy

the setup process was quick and easy, and the technician was explain me slowly and detail. I like the fact that it is no contract and we can cancel anytime. The only thing is the basic plan doesn't include a remote to turn on and off alarm. that's why it didn't get 5 star.

29 de enero de 2020
Opinión espontánea
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Respuesta de Smith Thompson Home Security

When we chatted with the customer about the remote he was referring to, it was the hand held remote keyfob. Most manufacturers are phasing these out since the smart phone apps are rapidly taking their place, and much better. And we do have the apps available. Thanks!

Valorada con 5 estrellas sobre 5

Great No Nonsense Service

Great No Nonsense Service. It was so easy to get scheduled and set up for monthly service! Have loved having Smith Thompson Security protect our home and family.

18 de enero de 2020
Opinión espontánea
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Respuesta de Smith Thompson Home Security

Right! No contracts and the same rate since 1978

Valorada con 5 estrellas sobre 5

Great results and awesome pricing!

After research and a few friend referrals, we chose Smith Thompson after our recent move. The install tech was very helpful(ADT was previously wired), and the install was quick and painless. I've only had to call a few times, and I appreciate being able to speak with someone local and not an answering service. We've had the service now for 6 months and love it. The price can't be beat either. I would recommend them for anyone looking for a good reliable security system. Thank you!

10 de enero de 2020
Opinión espontánea
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Respuesta de Smith Thompson Home Security

We love referrals, and thanks for your business!

Valorada con 5 estrellas sobre 5

A+ service at low monthly cost

We decided to go with Smith Thompson after considering a variety of home security companies. Their install process was cheap and professional and their monthly monitoring fees are extremely reasonable compared to the competition.

8 de enero de 2020
Opinión espontánea
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Respuesta de Smith Thompson Home Security

We appreciate your confidence!

Valorada con 5 estrellas sobre 5

Great company, great prices

I researched a lot before choosing a security company. Smith Thompson has the best prices by far. We also loved the representative who came out to install - very friendly and competent. You can tell when someone likes their job and company and it definitely seemed that way with Smith Thompson. Would recommend to anyone.

11 de diciembre de 2019
Opinión espontánea
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Respuesta de Smith Thompson Home Security

Glad you chose us and thank you for your business!

Valorada con 5 estrellas sobre 5

Positive All Around

What a great change! I switched over and am so much happier with Smith Thompson Home Security. Before, I was getting ripped off. I wish I knew earlier what I know now. They are the best. From sales, to installation and service, they rock. Love this company!

3 de diciembre de 2019
Opinión espontánea
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Respuesta de Smith Thompson Home Security

Appreciate it!

Valorada con 5 estrellas sobre 5

Easy scheduling and fast installation, Thanks !!!

We are a new family in the area and wanted to protect our home. We used ADT for more than 10 years, but wanted a personalized service. Found Smith Thompson Security is a local company with really good reviews and they took care of us as soon as possible. The installation process was a breeze, our technician was very knowable and explained easily how the system work.
Thanks Smith Thompson Home Security for making our home secure.

27 de noviembre de 2019
Opinión espontánea
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Respuesta de Smith Thompson Home Security

Thanks so much, and welcome to town!

Valorada con 5 estrellas sobre 5

What a change makes with the right people, smith thompson

I had another home security company for 35 years, they kept going up up , until I met SMITH THOMPSON. I scheduled an appointment (at my convenience) a skilled technician came out did the job, i was so pleased , everything works "GREAT"
For the money , the excellent service , you just can't beat it !
Thanks Smith Thompson, marion
'

23 de noviembre de 2019
Opinión espontánea
Logotipo de Smith Thompson Home Security

Respuesta de Smith Thompson Home Security

Glad to have you as a valued customer!

Valorada con 5 estrellas sobre 5

Great!

Smith Thompson is great! I was referred by family friend. The scheduling was easy and quick, no contract which is great. Our technician came and got it done very quickly and then took the time to explain everything!

22 de noviembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love this alarm company and the…

Love this alarm company and the ease/convenience of the mobile app! It's really simple to use and gives me the feeling that I'm safe. Haven't had any troubles with this company so far!

22 de noviembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommend them

My experience with Smith Thompson has been unbelievable. Everything from low price with no contract to wonderful customer service. I would highly recommend them.

10 de noviembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

We recently signed up with Smith…

We recently signed up with Smith Thompson Home Security. The technician was great and very patient with all my questions. They have great reviews and now I see why. Thank you for making our home feel more secure.

18 de octubre de 2019
Opinión espontánea

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