Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

We have had a Smith Thompson security system over 10 years.Since the beginning we have been plagued with false alarms going off. While away on vacation the police were even called at different times... Ver más

Valorada con 5 estrellas sobre 5

our land line was about to be obsolete so we needed to go wireless. we contacted our security company and they said we needed all new equipment and the price would increase from $20 to $ 50 a month. w... Ver más

Valorada con 5 estrellas sobre 5

Well done! Noel noticed a slow plug leak inside and tightened the plug. Heard noise from connector outside and check showed it low. Replacement was done quickly along with replacement of capacitor whi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Recently switched from ADT to Smith Thompson and very glad we did. Their technician, Clint, (Austin area), was prompt, professional, and knowledgeable. This is the 4th home/security system we have had... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de equipos de seguridad
  2. Tienda de muebles

Información proporcionada por diversas fuentes externas

For 42 Years now, Smith Thompson Security respects your freedom and your wallet. While other wireless companies lock you into contracts with high monthly fees and slow service, we want you to stay because you want to, not because you're forced to. That is our motivation to always serve your family with friendly, fast, and affordable alarm monitoring. We have never increased our $16.95 monitoring rate, ever! And we also offer the best flat rate of $ 29.95 for Home Automation Systems.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

461 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 50% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

This company does an excellent job

This company does an excellent job. I would highly recommend their security service. They are really easy to work with and it is nice to know they are overlooking my security system.

9 de octubre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent security company

I have had excellent service from Smith Thompson home security. The customer service is really good. They are always available. The installation process was easy. I would highly recommend using this service.

9 de octubre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service at an affordable rate!

I had been with ADT the previous 4 years, and service kept getting worse, while price went up. I changed over to Smith Thompson and have been very impressed. The Technician kept their word and gave me a call 30 minutes before arriving at my house. He was very friendly and knowledgeable. Things were installed quickly at a very affordable rate! I am very happy with the move.

8 de octubre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

I love their service

I love their service! I used to use Smith Thompson when I lived in Dallas, and now using them here in San Antonio. Always a low price with fantastic service. Fortunately, in over 3 years of service, I've never had situation where alarm went off so no real life experience with their monitoring speed. However, setting up was easy. Their installation fees were reasonable (forgot that had a new door with no sensors), and no one beats their monthly monitoring fee. I highly recommend them.

2 de octubre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great company

Great company! Super responsive! They provide professional service at a very reasonable price. I have been using their service for about a year, and never had any issue with the service. When the alarm goes off, they always call promptly to check. I am very pleased with their service.

21 de septiembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Never had an issue with the service

Never had an issue with the service. They call promptly to check when my alarm goes off and are helpful when I need to change a setting. The Pest service hasn't let me down either. They uphold their warranty.

20 de agosto de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wow - Great JOB!!

Wow - not sure they could have been more helpful or responsive. No contract terms too. Easy to schedule an appointment and they arrived on time as well. System was explained and questions answered. Thanks!!

6 de agosto de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have nothing negative to say about them!

I have nothing negative to say about Smith Thompson so far. Best prices that I could find, NO contract, and when I called to inquire about setting up service they had someone out within the hour. Great customer service and I feel much safer in my home now.

30 de julio de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

I am so happy that I chose Smith…

I am so happy that I chose Smith Thompson Home Security. Their prices are so affordable and competitors can't be beat. The setup was so easy and fast. There's also no contract with them and they give you one free month if you pay for the year. Smith Thompson is a great company and I highly recommend them!

25 de julio de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

From the get go this was an amazing…

From the get go this was an amazing experience! From setting up installation to the technician. I was able to get the instillation within a couple of days of calling and the technician was in an out within an hour. Gary went over everything with me in detail and answered any questions I had. I added on the app as well. Not to mention the price all of this just for $23 a month and no Contract. I highly recommend this company!!

19 de julio de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Smith Thompson Security is my first choice

Smith Thompson made my first time home security set up process smooth and painless. They worked with my schedule, helped me understand the process and described the options available to ensure the level of comfort I needed to know that my home is secure.

18 de julio de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

The team and their services have both…

The team and their services have both been great so far. The installer came within the window that they mentioned, and he called ahead when he was on his way. He was very quick with his setup work and he showed me how everything worked. He didn't even mind when I asked a dozen questions! He told me about some other things I could purchase but was absolutely NOT pushy at all when I said 'no'. And when we accidentally set off the alarm, the woman who called to see what happened was as nice as can be! They are very affordable and they don't lock you into a crazy contract either. Highly recommend!

28 de junio de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

We recently purchased a new home

We recently purchased a new home. The company that installed the alarm system was very expensive for monitoring services so I contacted Smith Thompson. It was a great decision. The sales person on the phone was able to determine that they could monitor my system. The technician that came for the installation was exceptional. He totally checked out the system to ensure it was working and then gave us a very clear walk through on how to use the system and set up its features. I would recommend Smith Thompson to anyone needing alarm monitoring services.

24 de junio de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

I am totally pleased with your company

I am totally pleased with your company. Thank you Shawn for having great customer service and knowledge of my system. He answered all of my questions and walked us through all of the settings.
It's also great that we have NO CONTRACT & LOW PAYMENTS!!
I will refer my friends and family.

11 de junio de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

We are very pleased with the…

We are very pleased with the recommendation we got to choose Smith Thompson as our alarm monitoring company. Our initial conversation convinced me 100% that this was the company for us: no pressure just friendly information and Kevin was very professional in going through the know-hows and hands on instructions... will definitely recommend Smith Thompson to my firmada and relatives.

Thanks Kevin
Thanks Smith Thompson

6 de junio de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quick setup, excellent customer support! 5 stars!

Setting up with Smith Thompson was a surprisingly pleasant experience. It look less than 24 hours from calling the company to having them come over and finish setting up. The technician that came to setup was kind enough to explain and demonstrate how everything worked. There were some problems with alignment of the sensors when the house was built, and the technician quickly fixed them. Response time is prompt, in my experience. I have forgotten to turn off the alarm a few times before opening doors, and I have received calls in less than 30 seconds.

2 de junio de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

We have really enjoyed Smith Thompson…

We have really enjoyed Smith Thompson Security over the past few months. Customer service has been great, the installation process was seamless, and we have referred our friends and family. Cost is much more efficient with SMith Thompson compared to other alarm systems. And they are very dependable. Definitely recommend.

24 de mayo de 2019
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más