Really happy with the customer service I received. I had an issue with my PowerPack and Niko was so helpful and understanding throughout the whole process. He arranged a replacement quickly and kept... Ver más
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Consulta las opiniones de los clientes
I had an issue with one of the chargers. The team especially Gail and Sera were fantastic at sorting the issue and responded quickly each time. There are lots of options out there but Snap are great p... Ver más
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Unfortunately the charger does not perform as described. It’s fine, but much Cheaper options out there for better or same performance. I have spoken to the team about the product as I thought it m... Ver más
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I have six chargers in our charging stack and unfortunately two of them recently decided they no longer wanted to charge using the lightning cable. I contacted the help team and Niko was fa... Ver más
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Información sobre la empresa
Escrito por la empresa
Here to #poweryourjourney
Información de contacto
108-118 Marion Road , 5032, Brooklyn Park, Australia
- help@snapwireless.com.au
- snapwireless.com.au
4,4
Excelente
200 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 62% de las opiniones negativas
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I expected it to last longer
I expected it to last longer. I paid $160 in 2023 for what seemed amazing at first. Came with adapter's to charge in different countries and came with 2 types of cord and wireless charging. It's pretty decent. Its not the fastest of charging but for wireless I think it's okay. However I only got about maybe 5 uses out of it before it died 3 years later. I probably won't buy from snap again. All the features of it were great but they are not built to last sadly.
5 de julio de 2026
Opinión espontánea
Respuesta de SnapWireless
Hi Bey,
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations.
We’re pleased to hear you enjoyed the features of your PowerPack Universal, but we’re disappointed to learn it stopped working after a few years.
We do offer a generous 2-year warranty on our products, and had the issue occurred within that period, we would have been more than happy to organise a replacement for you. We’re sorry we didn’t have the opportunity to assist while your unit was covered.
We genuinely appreciate your feedback, as it helps us continue to improve our products and the experience we provide our customers.
Best customer experience
I placed an order for a Universal 2 Powerbank only to realise hours later I had ordered one with a lightning and c usb cables when I actually wanted dual c usb cables. I reached out through the exchange request online and was pleasantly surprised how quickly I was responded to. My order was quickly updated and new details emailed to me. Best customer service, fast and efficient. Highly recommend
4 de julio de 2026
Opinión espontánea
Respuesta de SnapWireless
Hi Penny,
Thank you so much for your wonderful 5-star review!
We’re really glad you reached out before your order was dispatched and that our team was able to update it quickly for you. It’s great to hear the process was smooth and that you were happy with the service.
Thank you for your recommendation and for choosing SnapWireless. We hope you love your new PowerPack Universal 2!
I ordered slim PowerPack by mistake
I ordered slim PowerPack , luggage scale and aira sound 31/5. On arrival I realised I ordered wrong PowerPack . Have filled in return form twice, have tried over and over to make contact with company ( no phone number) . Filled in another return form 25/6;. Received a thank you and we will be in touch asap . Nothing !,
I wish someone would tell me what I am doing wrong .
75 year old woman here trying to get things organised before I go to Japan for first time
Any help gratefully received
Update .. thank you . After posting this review snapwireless were in touch . Have received a returns card and have sent back the PowerPack I ordered by mistake .Ordered and received the PowerPack 6-1 this week also .
Further comments are ..
Fast delivery after order
Contacting the company /follow up was confusing and stressful
Hoping refund of the first order is straight forward !!
31 de mayo de 2026
Opinión espontánea
Respuesta de SnapWireless
Hi Lynne,
Thank you for your feedback, and we’re sincerely sorry to hear about your experience.
Firstly, we’d like to apologise for the delay in getting everything sorted. We experienced an unusually high volume of enquiries during this period, which unfortunately meant some customers waited longer than we’d like for a response.
We’ve had a look into your case and can see that Niko did reply to your enquiry. Occasionally, our emails can end up in junk or spam folders depending on your email provider, so it’s possible our response didn’t make it to your inbox.
If you’re still needing assistance with exchanging your PowerPack, we’d be more than happy to help.
We hope you have an amazing first trip to Japan, and we’ll do everything we can to ensure you’re ready before you head off.
Snap
I had a snapped (pun intended) power base which was replaced under warranty with minimal fuss, so very happy with the customer service
4 de julio de 2026
Opinión espontánea
Respuesta de SnapWireless
Hi Fraser,
Thank you for your fantastic 5-star review!
We’re sorry to hear your PowerBase had an issue, but we’re really pleased we could get it replaced under warranty with minimal fuss. We also appreciated the pun! 😄
Thanks again for your support.
Respuesta de SnapWireless
Hi Tate,
Thanks so much for the review! We’re really glad our team could help when you needed assistance.
We appreciate your support and thank you for choosing SnapWireless!
Top tier support
I bought a charger from SnapWireless and unfortunately ran into a slight issue with it. However, I reached out to their support team and they were fantastic. They investigated and solved the issue within just a few days, and a replacement charger is already on the way. Really impressed with how easy they made the whole process. Great company to deal with!
30 de junio de 2026
Opinión espontánea
Respuesta de SnapWireless
Hi Dan,
Thanks so much for the review! We’re sorry to hear you ran into an issue with your charger, but we’re really glad our team could get everything sorted and a replacement on the way for you.
We always try to make the process as quick and easy as possible, so it’s great to hear that was your experience. Thanks again for your support and for choosing SnapWireless!
2/3 Products delivered
2/3 Products delivered, 1/3 didn'. Great customer service, cant fault em. 1/3 adaptors returnerd.
29 de octubre de 2025
Opinión espontánea
Respuesta de SnapWireless
Hi Dan,
Thanks so much for your review and for your patience while we got everything sorted. We’re sorry that one of the items was initially missing from your order, but we’re glad our team could help resolve things and organise the return of the adaptor.
I lost the top magnetic part of my…
I lost the top magnetic part of my charger and they helped me out no worries! Top stuff
24 de junio de 2026
Opinión espontánea
Respuesta de SnapWireless
Hi Adam,
Thanks for the review! We’re glad we could help get you sorted with a replacement top magnetic piece. Things happen, so we’re always happy to help where we can.
Thanks again for your support and for choosing SnapWireless!
Amazing customer service promptly…
Amazing customer service promptly replacing a broken charger under warranty.
24 de junio de 2026
Opinión espontánea
Respuesta de SnapWireless
Hi Clare,
Thank you for the lovely review! We’re sorry to hear your charger had an issue, but we’re so glad we could get a replacement sorted for you quickly under warranty.
We really appreciate your support and thank you for choosing SnapWireless!
Quick response and no hassle…
Quick response and no hassle replacement of a faulty item. Highly recommend
22 de junio de 2026
Opinión espontánea
Respuesta de SnapWireless
Hi Michelle,
Thanks so much for the review!
Glad we could get a replacement sorted for you quickly and without any fuss.
We really appreciate the recommendation and your support. Thanks for choosing SNAP!
Slim charger
Recently I had an issue with my universal slim charger. The customer service I received via emails was great. They were answered promptly and after a couple of weeks the issue was rectified which I'm happy with. While travelling to several countries last year I found the adaptors very handy.
2 de junio de 2026
Opinión espontánea
Respuesta de SnapWireless
Hi Jill,
Thanks so much for your review!
We’re glad we were able to get everything sorted for you and that our team could help resolve the issue. It’s also great to hear the travel adaptors came in handy during your travels. There’s nothing better than hearing our products have been put to good use around the world.
Thanks again for your patience and support. We really appreciate you choosing SNAP and hope you have plenty more adventures ahead!
Great item/great service
Great item, delivered quick. Helped me tremendously on an overseas trip (the belt clip is underrated). Had a charging issue at 12 months, warranty immediately honoured and item replaced. These dudes are on the ball.
21 de junio de 2026
Opinión espontánea
Respuesta de SnapWireless
Hi Remy,
Thank you so much for the fantastic review and for your continued support.
We’re thrilled to hear the charger helped you out on your overseas trip, and we completely agree, the belt clip doesn’t get enough credit! 😊
While we’re sorry to hear you experienced a charging issue after 12 months, we’re glad our team was able to get a replacement sorted quickly and make the warranty process as smooth as possible.
Thanks again for taking the time to share your experience. Reviews like yours mean a lot to our team.
Ideal companion for your keys
Ideal companion for your keys, so you always have it with you and never run out of juice. Built-in cable is fantastic so nothing to think about, it's always there with you and fully functional. And really compact !!
18 de junio de 2026
Opinión espontánea
Respuesta de SnapWireless
Glad you’re enjoying it. Having a charger that’s always with you and ready when you need it is exactly what we were aiming for.
Appreciate the support!
I purchased one PowerPack Universal 2
I purchased one PowerPack Universal 2 - 6 in 1 Travel Power Bank 10,000mAh - Lightning + USB C / Sky Blue back in November 2025. My wife and I used it overseas in London and Ireland for about five weeks and it was certainly very handy and we used it every day. Upon our return to Australia we did have an issue with the LED display and the team at SnapWireless were keen to address the problem ASAP. After a few emails the problem was investigated and I received a replacement unit very quickly. Great customer service!
18 de mayo de 2026
Opinión espontánea
Respuesta de SnapWireless
Thanks for taking the time to share your experience, Graham!
We’re glad to hear the PowerPack Universal 2 came in handy throughout your travels in London and Ireland. It’s great to know it got plenty of use while you were away.
We’re also pleased we were able to get the display issue sorted quickly for you. While it’s never ideal when something goes wrong, we’re always happy to help and get our customers back up and running as soon as possible.
Thanks again for your support and feedback!
Great company to deal with. Amazing products
I’ve been a fan of Snap Wireless since my first purchase a couple of ago. I’ve bought a couple more products since then and always impressed with the quality of each one.
I recently had an issue when my last charger stopped working which has never happened before. I emailed customer service and my issue was resolved immediately. I can’t speak highly enough of the service I received. They were professional, friendly and prompt.
16 de junio de 2026
Opinión espontánea
Respuesta de SnapWireless
Thank you so much for your continued support, Vicki!
It means a lot to hear you’ve been with us for a number of years and have come back for multiple purchases. We’re delighted that you’ve consistently been impressed with the quality of our products.
While we’re sorry to hear you experienced an issue with your charger, we’re glad our team was able to get things sorted quickly for you. We’ll be sure to pass on your kind words to the customer service team.
Thanks again for your support and for taking the time to share your experience with others.
Snap wireless PowerPack Universal Slim
Very good product
Charges phone to 100% fairly quickly.
I was able to charge my phone at least twice before the powerbank goes flat. I have even gotten a little extra on a third charge when I was out all day and night, but not to 100% for the third charge before the powerbank went flat.
The cords are a little shorter than I was expecting, I thought they were retractable, but that’s not on this model. It’s sort of heavy to continually hold while charging, it made my thumbs cramp, so I had to put it down on the table to let it charge, but it sits neatly on top of my phone, so that works.
Overall, I’m very happy with this product
1 de junio de 2026
Opinión espontánea
Respuesta de SnapWireless
Thanks for the detailed review, Alicia!
We’re so glad to hear the power bank has been keeping your phone charged throughout those long days out and about. Getting a couple of full charges, plus a little extra when needed, is exactly what it’s designed for.
We also appreciate the feedback regarding the cable length and weight. That’s helpful for us to hear, and we’ll certainly keep it in mind as we continue developing future products.
Thanks again for taking the time to share your experience. We’re delighted to hear you’re happy with it overall!
I had an issue with my charger losing…
I had an issue with my charger losing its mojo. Emailed snap and had a reply from Niko. Forwarded him a video of the issue and no problem a replacement is in the post. Very good customer service. Great work Niko.
10 de junio de 2026
Opinión espontánea
Respuesta de SnapWireless
Thanks for the review, David!
Sorry to hear your charger started losing its mojo, but we’re glad Niko was able to get things sorted quickly for you. We’ll be sure to pass your kind words on to him.
Thanks again for your support and for taking the time to share your experience. We hope the replacement serves you well for many years to come!
The service was amazing as I stuffed up…
The service was amazing as I stuffed up and didn’t pick my order up from the post office so it was sent back to the warehouse . Out of good will they sent me the items for free the second time.
I am Very happy with the service and I would highly recommend these guys .
9 de junio de 2026
Opinión espontánea
Respuesta de SnapWireless
Thank you so much for the kind review! 😊 We’re glad we could help get your order back on track and safely into your hands. Our team always aims to provide the best experience possible, so it’s great to hear that came through. We really appreciate your support and recommendation, and hope you enjoy your Snap products! 💙🔋
Service was incredible
Service was incredible. My parcel was delivered elsewhere and they assisted very promptly and lodged to the post service. I now have my goods and I love them!
8 de junio de 2026
Opinión espontánea
Respuesta de SnapWireless
Thank you for the kind words! 😊 We’re so pleased we could help get everything sorted and that your order arrived safely. We hope you continue enjoying your Snap products, and thanks again for your support! 💙
Have been loving my charging bank but…
Have been loving my charging bank but suddenly had a few connection issues. The team sorted it very promptly and sent me out a new one under warranty. Great customer service.
5 de junio de 2026
Opinión espontánea
Respuesta de SnapWireless
Thanks so much for your review! 😊 We’re glad we could help and get everything sorted for you. We really appreciate your support and hope you continue enjoying your SNAP product for many adventures to come! ✈️🔋
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