SodaStream Australia Opiniones 

90
•
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Cassandra was amazing with assisting me with a warranty claim for my Sodastream Duo. I received prompt and very friendly support and I received my replacement Duo within 3 days (including shipping). T... Ver más

Valorada con 5 estrellas sobre 5

Soda Stream went above and beyond my expectations when I had an issue with my unit. They were prompt and understanding - rare qualities in many businesses these days. Bravo to you Soda Stream for yo... Ver más

Valorada con 1 estrellas sobre 5

Order placed 15 July. 14-business day delivery promise elapsed. Emailed sales - no response to this date. Phone call to sales on 6 August - promised email back with update within 48 hours - time ha... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Brilliant customer service. Lots of informative emails & a great result. Thankyou so much for helping my parents with a new SodaStream that's easier for them to use.

Información sobre la empresa

  1. Proveedor de agua embotellada

Información proporcionada por diversas fuentes externas

Discover the benefits of having fresh sparkling water at your fingertips. Shop our range of Sparkling Water Makers, Bottles and Flavours.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

90 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 87% de las opiniones negativas

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4,4

Todas las opiniones

(90)

90 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Bottles are dirty.

I just got a delivery, it comes with the bottles, looks very dirty, damaged at the bottom, also got a peach icetea the expire day is 23/09/2026, just 2months left.
Pepsi is ok, expire day is 21/01/2027.
The soda stream is working good but delivery was so late and damaged box

21 de julio de 2026
Opinión espontánea
Logotipo de SodaStream Australia

Respuesta de SodaStream Australia

Thank you for your feedback. We sincerely apologise that your order arrived with a damaged box, bottles that did not meet expectations, and a delayed delivery. We also appreciate your comments regarding the shelf life of the Peach Ice Tea syrup.
While we are pleased to hear that your SodaStream is functioning properly, this is not the standard of service we aim to provide. Please contact our Customer Service team with your order details and photographs of the items so that we can investigate and assist you further.

Kind regards,
Customer Service Team
Email: sales@sodastream.com.au
Phone: 1300 763 278

Valorada con 5 estrellas sobre 5

Recently made an order of 6x2 flavours…

Recently made an order of 6x2 flavours but when delivered one was the wrong flavour. Called them told them what was wrong and they immediately offered refund or replacement. Spoke to soda stream (not fobbed off overseas) and didn’t wait in a queue. Shocked really, long time since I’ve struck a company that good at customer service. Thank you

25 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

Excellent, I was happy with my purchase.
I chose the deal that comes with a machine 2 refills bottles, 3 big bottles 2 little 1 strain steel and 2 syrups .

19 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

A1 service

I’m a long standing user of SodaStream user. Recently I had a problem with cylinder where it had a defective valve and it let out all the gas. I reported this to SodaStream and they sent a replacement.

19 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Client Service

Contacted Soda Stream requesting a replacement for my missing power cable for my Sodastream E-Terra. Jadine was very responsive, dispatched item promptly.
Her excellent communication skills confirmed that AI will never replace good old fashioned ‘human’ service!

16 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service! We accidentally bought the wrong one and removed the cap before we realised so couldn't return it to the store, but the customer service team kindly sent us a replacement free of charge. Adrian was very prompt, courteous and helpful. Thank you Adrian- much appreciated!!

15 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent… Best purchase ever!

Excellent… Had a bit of trouble putting the order through correctly, but someone responded first thing in the morning and went above and beyond, for a more excellent result! Been loving our kids Sodastream whilst they’ve been currently living with us, so had to get one in readiness for when they leave🌹Love that no twist approach🌹The most excellent purchase ever 🤗🌹🌹🌹

19 de mayo de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

After sale service.

I purchased a soda stream which arrived promptly. Unfortunately it didn't work. I rang the company and spoke to a lovely woman who checked out the unit via Skype. After working out the problem I was advised that in fact it was useless. I was advised that a new soda stream was going to be sent to me. I have received an email advising me that a new unit was going to be sent. So, l am happy with the after sale service if and when I get a new soda stream.

1 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Winston

The representative l was talking to was very helpful because l wasn't sure how to use the soda stream properly and he went through it with me step by step and made it easy to understand cause I'm not to good with computers because I have a lot to learn but I'm trying. I'm 80yrs old but I'll keep trying

29 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent value for money - great product

Easy to order, purchased the ART model hydration pack during a sale and got excellent value for money.

I had a delivery query and got a response with 12 hours. Customer service was exceptional. Answered my query and followed up to ensure that I was kept up to date on my delivery.

Product is great - our household absolutely love it. No more carrying heavy bottles of drink from the car to the kitchen after a shop and having our favourite drinks on tap is a plus. Easy to use and the colour matches our other appliances.

12 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Soda Stream are a great company

Soda Stream are a great company, tyhey communicate well and having purchasede may items over the years without fault, this time I got sent the wrong bottles. I contacted them and they were super quick to apologise and had sent the correct bottles right away. Thanbk you Soda Stream, I love the products and am truly grateful for your help.

22 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good Product - Prompt Service

The product looks good. However, it was disappointing to receive the incorrect bottle, which caused CO₂ leakage. When I contacted customer support, they identified the issue quickly and arranged a remedy promptly.

22 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wonderful service.

We recently had a problem with our new soda stream and the service we had was nothing short of excellent. Prompt, efficient and completely to our satisfaction.

7 de mayo de 2026
Opinión espontánea

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