Prompt friendly response to request for help with problem on the Solenco bought week earlier(11 June 2026) Couriers collected the Solenco same day. Repairs carried out and Solenco returned by couriers... Ver más
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Consulta las opiniones de los clientes
The people at the company responded quickly to my questions, gave me good advice and was helpful in choosing the right product. The product already arrived and seems of high quality. Currently I have... Ver más
Ordered the incorrect filters and the sales agent picked it up and confirmed telephonically if the order is indeed correct. Solenco were very helpfull to resolve the issue. Also bought the automat... Ver más
We sent our Legee 669 to Solenco for repair/maintenance. In the end only maintenace was necessary which was done cost effectively. The turn around time was also quick. The service we received was ex... Ver más
Información sobre la empresa
Escrito por la empresa
Solenco is a leading provider of award-winning home air treatment solutions, dedicated to enhancing indoor air quality and promoting healthier living environments. Our extensive product range includes top-quality dehumidifiers, air purifiers, evaporative coolers, robot vacuum cleaners, and fans, all designed to meet the diverse needs of our customers in the UK and South Africa. At Solenco, we are committed to sustainability and energy efficiency. Our products are designed to be eco-friendly and cost-effective, providing value to our customers while minimizing environmental impact. We also offer free shipping throughout South Africa and have over 20 years of experience in the industry, ensuring reliable after-sales support. Experience the benefits of improved air quality and home comfort with Solenco's innovative solutions. Visit our website to explore our full range of products and find the perfect fit for your needs.
Información de contacto
Sudáfrica
- solencostore.com
4,8
Excelente
630 opiniones
Invita a los clientes a opinar
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Great Product and Delivery
Great Product and Delivery. Communication on delivery status could improve.
25 de mayo de 2026
An incorrect unit was delivered but…
An incorrect unit was delivered but rectified immediately. Corrected unit delivered the next day. Totally appreciated the quick response from friendly and helpful staff.
Arete 2 20 L dehumidifier.. this unit is amazing. Second one purchased.😃
22 de mayo de 2026
Legee 669 repair/ service
We sent our Legee 669 to Solenco for repair/maintenance. In the end only maintenace was necessary which was done cost effectively. The turn around time was also quick. The service we received was excellent. Keep the service up.
8 de mayo de 2026
Immediate confirmation of order
Immediate confirmation of order. Delivered the next day in excellent condition. Very smart product. Happy customer.
20 de mayo de 2026
Smooth sailing
Product advice. Buying was a breeze. Progress reports top notch. Product great.
14 de mayo de 2026
The order was quickly
The order was quickly, accurately processed and delivered. Impressive service!
13 de mayo de 2026
Awesom experience
Ordered the incorrect filters and the sales agent picked it up and confirmed telephonically if the order is indeed correct. Solenco were very helpfull to resolve the issue.
Also bought the automatic pump and had some minor issues with the installation thereof. Solenco was quick to provide technical support and the issue was resolved.
12 de mayo de 2026
Incredibly easy store experience
Incredibly easy store experience, super fast delivery and the de-humidifier is excellent.
13 de mayo de 2026
Easy ordering process and fast…
Easy ordering process and fast delivery. Excellent experience
30 de abril de 2026
Unbelievably quick delivery
30 de abril de 2026
Prompt delivery
11 de mayo de 2026
Quick delivery
When I placed my order I received immediate confirmation and constant updates of my order. My product was delivered in Pretoria the very next day despite the office being situated in PE, which is very impressive! I will say the instruction manual could use some improvement, but overall I am very happy with their service.
7 de mayo de 2026
Not keeping the humidity down
It is a good-looking machine, but takes a whole day (>12 hrs) to reduce the humidity by 10% - and the next day the humidity is right up again to over 70s.
I expected the 2.5 litre reservoir to fill up quite quickly, but it takes about 24 hrs.
We have a 3 bedroom house, but I suspect it is way underpowered for our needs.
6 de mayo de 2026
Respuesta de Solenco
Thank you for your feedback and for choosing the MeacoDry Arete® 12L.
What you are experiencing is actually quite common when first introducing a dehumidifier into a home, especially during wetter months or in homes where moisture has built up over time. The initial moisture isn’t only in the air, it’s also stored in furniture, curtains, carpets, bedding and even the walls themselves. Because of this, it can take several days of continuous use for the humidity levels to stabilise and begin reducing more noticeably.
The fact that the water tank is collecting water over a 24-hour period is a positive sign that the unit is actively extracting moisture from your home. Once the environment dries out, the dehumidifier will then work more on maintaining the humidity rather than constantly pulling out excess moisture.
For best performance, we recommend:
• Running the unit continuously for the first few days
• Keeping internal doors open where possible
• Closing external windows and doors to prevent humid air re-entering
• Positioning the unit centrally in the home or near the dampest area
The Arete® 12L is designed for typical homes and bedrooms, but larger or particularly damp spaces may naturally take longer initially to bring under control.
If you would like, our support team would also be very happy to help optimise the setup for your specific home and usage conditions.
Great online experience
Great online experience, super speedy delivery and fantastic product arrived.
4 de mayo de 2026
product come with clear instructions
Delivery was on time and quick the heater was well packaged and the website description was very clear. overall very pleased with my heater
4 de mayo de 2026
All round great service
I have been buying from Solenco in the past and the service and products have always been amazing. I have recently purchase something that I wanted to return and the process was hassle free! Solenco's service is truly magnificent all around. I want to specifically thank Kyle for 10 out of 10 customer service.
29 de abril de 2026
Fast and efficient service
21 de abril de 2026
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