Southampton Cruise Parking Services Opiniones 

784
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Easy to book, and follow up questions were answered swiftly. Once there, friendly staff welcomed us then removed our luggage from my car and onto shuttle bus, where we were taken to cruise terminal. W... Ver más

Valorada con 1 estrellas sobre 5

Had promise…but unfortunately overpriced and poor customer service. Couldn’t fulfil their obligations to pick us up in a reasonable time and made the excuse that it was busy because its a weekend. Aft... Ver más

Valorada con 5 estrellas sobre 5

A good experience. It all went rather smoothly. Would suggest some sort of identification or flag on your van for the return trip as it got quite chaotic at the cruise terminal and it was difficult... Ver más

Valorada con 5 estrellas sobre 5

We arrived on a Sunday morning and everything was explained to me, the luggage was put in the transport and we were taken to the port and dropped off. On the way back into the port the ship docked at... Ver más

Información sobre la empresa

  1. Aparcamiento disuasorio
  2. Parking
  3. Servicio de aparcacoches
  4. Servicio lanzadera desde y hacia el aeropuerto

Escrito por la empresa

Southampton Cruise Parking Services (SCPS Indoor & Secure) provide the ultimate cost-effective cruise parking facility located at Southampton port next to Dock 20. We offer a swift park-and-ride experience with a complimentary shuttle transfer that takes you to all cruise port terminals within around 5 minutes traveling time. Our facility stands out from other cruise parking providers as we provide exclusive ‘indoor and secure’ parking, providing a safer alternative as your vehicle is placed within our securely locked compound with the added bonus of your car being returned nice and clean without any seagull residue. We provide you with peace of mind by logging mileage and taking photographic evidence of your vehicle upon arrival to ensure it returned to you in the same condition you left it. We guarantee that your car remains within our premises and have comprehensive car insurance to cover any unlikely event that your car could get damaged whilst we are manoeuvring it on-site. Book with us today, letting us keep your car safe whilst you cruise away.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

784 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

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(784)

210 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Cruise holiday parking

Great service provided by the company. Instruction to car park clear and easy to follow. Within 5 minutes of completing paperwork our transfer to the port was made. On our return the minibus picked us up within 15 minutes of my text. Our car was ready for us to drive away in when we got to car park. Would use again when we go on a cruise from Southampton.

19 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

On arrival everything went to plan but…

On arrival everything went to plan but problems with the pick up leaving me stranded. Eventually made my return journey to collect my vehicle by taxi.
Other firms have vehicles that have identifiable logo's i.e. Penguin.

Most disappointing was the lack of respect and no apology. Lesson learnt.

1 de agosto de 2026
Opinión espontánea
Logotipo de Southampton Cruise Parking Services

Respuesta de Southampton Cruise Parking Services

Dear Mr Simms,
We are very sorry that there appeared to be some confusion on where we pick you up. We did send our driver twice to come and pick you up at the designated area but you were not there. You then chose to get a taxi to us. We are glad that you experienced a great service with us on your way to your cruise and that your car was kept safe with us for you to collect on your return.

Regards,
Southampton Cruise Parking Services.

Valorada con 2 estrellas sobre 5

Southampton Cruise Parking

Having made extensive research in to parking for cruise ships at Southampton I picked this company because they appeared to offer the best service at a reasonable cost.
However...
2 days before departure we had still not received information as to where to park or how we would then be transported to the Port. I rang up to be told that because we were a party of 7 we would have to drop passengers and luggage off at the port before the drivers drove the cars to the compound after which the drivers would be driven to the port - similar process on return. Knowing what traffic can be like on cruise departure/arrival dates I was unhappy about leaving most of our party, including small children, unaccompanied at the port whilst I had to drive to the compound and wait for a lift back. Not having been told this arrangement prior to or after booking I asked to cancel the booking. Refund was refused.
I would advice anyone with more than 4 people in the party to look elsewhere.

12 de agosto de 2026
Opinión espontánea
Logotipo de Southampton Cruise Parking Services

Respuesta de Southampton Cruise Parking Services

Dear Mr Manser,
Please would you kindly mind double checking which cruise parking company you were booked with, as we have no record of you on our system under your name on this review. There are alot of cruise parking companies and we unfortunately all have very similar sounding names. it is not our company procedure to ask people to drop their party off at the ship first and our emailing system is top notch - with people receiving a very detailed doument within moments of booking with us, so this review really does not match with our companies policies or workings.
Regards,
Southampton Cruise Parking Services.

Valorada con 5 estrellas sobre 5

Found them on Facebook provide an…

Found them on Facebook provide an amazing friendly service with clear instructions looked after my car and took us to the port and picked us up from the port when we return with a simple text I would definitely use again

7 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you for a great service

Thank you for a great service today and when we arrived. I wish everyone did a great service like you did and my car was still in the same place I parked it.l will be booking with you again thank you,

5 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had a very good experience with…

I had a very good experience with Southampton Cruise Parking Services Indoor Car Park. I have used this company three times, and every time I received excellent service. The staff were professional, reliable, and everything went smoothly. I highly recommend this company to anyone looking for cruise parking. Thank you

1 de agosto de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

Very poor service.

Outward to ship went OK, return was not. Followed their instructions, got message saying driver will be with us shortly. After 30 minutes texted firm to say we are still waiting. 10 minutes later they rang saying sorry our driver has broken down. Can we get a taxi which they will pay for. Having just disembarked from QM2 the queue for taxis was huge but we had no option. On arrival at their premises a guy came out to pay the taxi, no apology, no help with our cases (for two pensioners), no nothing. Also it is not 5 minutes away from the dock, more like 15 minutes at least. Not impressed.

17 de julio de 2026
Opinión espontánea
Logotipo de Southampton Cruise Parking Services

Respuesta de Southampton Cruise Parking Services

Dear Mr Robson,
We are very sorry to hear that on the day of your return one of our drivers broke down and that you had to wait longer than is usual for our service, this was something that was completely out of our control. We again are sorry to hear that our member of staff did not help you with your luggage as all of our stafff are usually very good with helping with luggage. We can only apoligise. But we are glad that you did get to experience our very high standard of service on your outward journey.

Regards,
Southampton Cruise Parking Services.

Valorada con 5 estrellas sobre 5

Southamton Cruise Parking Service

Easy to book, good service, helpful staff

Dropped off car and transfer to port terminal was great.
Sent text message on return and given instructions about our collection.

On return, my car had a flat battery. The staff were very helpful and assisted to get the car started. Thanks very grateful for all the help with the car.

Reception area could do with improvement as looks shabby and we were unsure of where to stand while waiting for transfer at cruise terminal.

Found this to be a good service and that my car was looked after

2 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy to use and no worries at all.

Although off site, everything worked smoothly from dropping the car off to transport to the cruise liner. Very helpful and friendly staff.
On return we had to send a text as we were leaving the ship and by the time I had collected the luggage the same driver called me with his location.
The car was ready when we got to the parking area and off we went. Simple and efficient.

31 de julio de 2026
Opinión espontánea

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