Stannah UK Opiniones 6200

Very good services engineer turned up on time and serviced my stair lift !

Good design, fast effective installation. Highly recommended.

Simon always reliable punctual and helpful

Excellent, above and beyond service from Tony today, quickly attended my repair call out. He was very thorough and efficient in completing the repair.

Polite, clean and on time

Great service. Nothing an issue

Easy to contact, prompt, friendly and efficient service

Within the last 17 months I purchased a Stannah stairlift through an approved Stannah installer, who installed a straight stairlift with a swing arm for me. Unfortunately on the 17th month it developed a problem with the swing arm not retracting up. The installer came out and replaced the gas strut at a charge of £170 for the labour and the part. Two days later I had to call them out again for the same problem, as the faulty gas strut made the gearbox/clutch weak. Luckily I was not charged again for this visit and part. As this all happened within just 17 months of purchasing the lift, I contacted Stannah to express my disappointment in their product, but they weren't interested in offering me any backup or help, even though I told them that according to the WEB a gas Strut should last for 5 to 10 years or 10,000 to 30,000 cycles! I would have expected Stannah to have concerns that a product of theirs wasn't fit for purpose within the 17th month of purchase! The original installer was helpful in putting the problem right for me. Also I pointed out to Stannah that their website says that all Stannah lifts include a 2 year warranty and 2 yearly routine visits. But I was told that it only applies if the lift it purchased directly from them. So as a manufacturer and installer of Stairlifts I am not impressed with with Stannah or their customer service!

Fitted in a morning on the day agreed, the guys explained how it works and I have been using without a problem ever since. Should have had it fitted years ago. Great product.

From the initial enquiry through assesment visit and installation the team were just smart and met their promises

Great product, great price - quick and clean installation. It has transformed my husband's life and allows him to stay in our home for the foreseeable future.

Friendly.
Arrived promptly at the arranged time.
Respectful of my home.
Completed service quickly with minimum fuss and inconvenience.
Left area clean and tidy.

The actual service was fine . Where we have a problem with your company is that once we have paid the £400.00 for the service last year, we then receive no acknowledgment as to thanks for the payment but more importantly when the service will take place.

I did tell your engineer this and he promised to discuss it with you.

Each of the workmen were vere efiicient and polite. There was one for electrics, one to fit an extra "stair turn so as to avoid an single ordinary stair step up the landing which incidentally was less intrusive than I expected. The third workman fitted the chair itself and explained how everything worked. I have not given five stars because my lift is fitted with retractable runners which initially sometimes needed a couple of attempts to "catch". A call to your office has now remedied this within hours of phone call.

Being able to get up and down stairs in total safety, no more worry about falling.
One tiny niggle is the loudness of the beeping getting final part of rail into park position. Otherwise five stars for.product.

An appointment was made and rhe engineer came on time. He was very pleasant and serviced our stair lift and left no mess. He also told us the battery would have to be replaced next year. Always good to have advance notice of a more expense in the future.

Prompt service, informative technician who arrived on time

Whilst the installation work went smoothly there were a couple of things omitted when compared with an identical Stannah stair lift installed a few weeks earlier in our three storey house. The upper remote control was not fitted to the wall but left lying loose. Nor was a label attached to the wall power socket that it was dedicated to the stair lift. Therefore just four stars instead of five I gave previously
My advice to other purchases is to ensure by asking or inspection that everything has been completed prior to signing off. That I failed to do.