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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

I was standing there waiting 30 minutes whilst my mum sat in the car and could have gotten a parking ticket just because they forgot to make my order and the drink was good but the wait time was ridic... Ver más

Valorada con 1 estrellas sobre 5

The Birchanger Green store opposite the Welcome Break Services was very poor. The coffee was made incorrectly, there was no toilet paper in the single toilet, the coffee collection station was dirty a... Ver más

Valorada con 1 estrellas sobre 5

Disappointing changes from Starbucks. Requiring around 2,500 points a year just to maintain Gold status feels excessive and out of touch. That’s a significant amount of spending for rewards that... Ver más

Valorada con 3 estrellas sobre 5

Elms Field Wokingham. Server tipped over the trolley with all the cups on. Told him I didn't want one that had been on the floor. He then got told off by a lady serving who complained he had got anoth... Ver más

Información sobre la empresa

  1. Tienda de café
  2. Tostadoras de café
  3. Establecimiento de café
  4. Mayorista de café

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2,0

Malo

TrustScore: 2 sobre 5

553 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,0

Todas las opiniones

(553)

38 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

An eye watering experience!

On our way to stay in Wales for a couple of days I pulled into what I thought was services as I needed the loo badly. Literally the only place there was a Starbucks so went in and asked the wife to purchase a couple of bags of crisps whilst I nipped to the loo as I feel guilty not buying anything.
When we got back to the car I was offered a "Snacking Cheese" thingy out of a small packet and I do mean small, when I asked where mine was she told me she only bought the one as she was charged {get this}
£3-55p.. yes you read it right £3-55p for a packet no bigger than a beer mat {and the contents tasted like a beer mat too}.
I know prices are more on main routes and especially motorways, but there's making a profit and there's openly ripping people off.
Before writing this I looked up the price of these snacks and in Sainsburys they are definitely overpriced at £1-50 a pack, yes still a rip off for what you get but compared to Starbucks.
At least we don't frequent Starbucks as a rule as my wife {who is the coffee drinker} says their coffee is not very good.

9 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Starbucks Radcliffe

Starbucks in Radcliffe where to start firstly it’s clean and tidy , but all that’s good ends there, sitting down I realised that the store manager was in the process of evaluating a member of the team at the side of me and did so for about an hour and then moved behind me and start again with another team member ! Now she wasn’t holding back with either staff member , I don’t think it’s either ethical or or professional to do staff evaluations in public .
As I left I felt the need to challenge the manager about this unprofessional approach to staff management and she responded this “I’m sorry if it’s spoiled your
Experience with us but we’re a community based company and this is how we do it”
Come on !! Whether you’re community based or not it’s not professional to air staff issues in public ! Surly there’s a better way !! Surely there’s a private are for this type of thing ??

13 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

To the guy in cineworld Bentleybridge…

To the guy in cineworld Bentleybridge Starbucks you are so kind! We bought two strawberries & cream frappes & my sons slipped out his head but you were so kind to make him a new one. & you cleaned the mess up. Thank you so much it made the experience a whole lot better. Definitely will be returning. Thank you again amazing service. I just didn’t catch your name. Xx

13 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

What a dismal set up at your Sainsburys…

What a dismal set up at your Sainsburys Park Farm location.
Stood there while the two staff chatted and joked. Then they turned round
The male staff member served the people who arrived last? How was that. Then the next to last.
I was dumfounded. I said, I dont believe this. He turned and said, you were standing in the wrong place? Please just sack him. The place was empty, one customer and cant do a simple job. Abysmal

11 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Went into store 28406 (Liverpool L1)

Went into store 28406 (Liverpool L1)
Asked for a latte (£3.55) went to the till to pay to find I was being charged £4.00, asked why that was to then be told it was for a medium cup, ok I thought I’ll go with that but looked at the menu and medium latte was priced at £3.95 so where did the other 5p come from???
Staff not very engaging and couldn’t care less attitude.
If they did this to everyone someone is making a lot of money. 👎👎

3 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Starbucks bridgend

Starbucks bridgend . Have to say the experience is not very pleasant. Tables not cleared generally not clean. Staff not interested. Not in a rush to return

26 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Starbucks Drive Thru - Ferndown, A35 Ringwood Road

Went in for a business meeting, Spent lots of money in there to then receive a Parking Charge Notice (PCN) through the post for £100 due to being in the car park 5 minutes over the time. I won't ever be using Starbucks for anything again. I've been in many of them in the past and also found the tables and floors extremely dirty but I don't fine them for it!!! until now. They lost my business as a good regular paying customer who used to spend a lot of money in their restaurants.

9 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Disgusting treatment

Disgusting. Along as you live in the USA you have the BOGOF on drinks as it is Fathers Day..... not in the UK!!!! Clearly in the UK Starbucks clearly feel that we don't matter. It is not enough that they charge extortionate prices for a coffee, so much so that you need a mortgage to purchase a round for the family, but you are then discriminated against because you live in the UK!!!!!. Sorry UK Fathers, you are clearly not worthy of a free coffee!!!

16 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Starbucks never Costa always

Just been in your newstore(68923) in sommercoats Alfreton and ordered 2 x hazelnut lattes order number7522 and it was the worst I have ever had there was no taste of hazelnut at all and it left a funny after taste so at that we threw them out when we got home and on top of that we were charged £9.50 for that. Never will we enter Starbucks again we will stick with Costa it’s better allround

13 de junio de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Awful

Went to Starbucks Oxford street. Used to be good place, gone downhill. Coffee is horrible, the cookies are atrocious, out of date.

Never go again to starbucks

4 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Experience at Wilmslow branch is…

Experience at Wilmslow branch is terrible. My drink ended in the bin.
Looks like the staff can’t wait to close and go home! It’s not acceptable to order a drink and it’s missing the coconut and the fruits inside! No dragon fruit and no coconut milk!

7 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Starbucks Disgrace

I went to Starbucks in Farnborough Town Centre on Thursday 6th June.
Walked in at 6:10pm. The place shuts at 7pm. The two servers first told me that it was shut. Every chair was on a table apart from three chairs. I sat in one of the three chairs. Then I demanded some food. I got something the hot chocolate was awful, the cup was half empty and very little hot chocolate powder. It was like drinking hot water. The cake I had was stale it tasted awful. I did not have time to complain or I would of. This is a complete disgrace I paid over £10 for complete rubbish. Get rid of the two servers they have no manners and no idea of customer service. I would like a refund and compensation for a terrible experience.

6 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Appreciate all your staff

Appreciate all your staff at (Guildford) who work in Sainsburys Starbucks, who all provide a prompt service with excellent responses all round.

Now having worked in IT Management & many years in senior Service Delivery management positions, I really do notice talent & when I see Chole daily managing staff & tending customers’ requests so professionally it’s quite inspirational. What’s been impressive is her full understanding on all fronts & working so well with all around her.

Please do let Angela & Diana know that they are always so welcoming, everso receptive & very helpful, furthermore it's really noticeable the effort & kindness that Chole especially demonstrates, Chole is so understanding & supportive as I have disabilities & serve psychological issues & it's because of her attentiveness, that myself & many friends keep returning to Starbucks at Burpham, Guildford.

Furthermore, would like to complement Angela, Diana, Oliver, Jasmine & Samuel … who have all demonstrated excellent quality customer service, always providing efficient, quick, and friendly service to customers as well as building strong relationships with them. Every visit seeing them responding to customers' issues in time and handling any complaints swiftly, it’s really inspirational.

Warmest regards

Mr & Mrs Denis J P Williams

1 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not welcoming for non-white people

Lemme give you a gist of my recent experience. I always loved Starbucks for a drink. When people used to say it's overrated or it's not friendly for non-white people, I haven't given a thought why they're saying that. As usual on Thursday I went to Starbucks to get my usual and take a call (knowing that the closing time of that outlet is 19:00 and my call is at 18:00). Probably it's my fault to underestimate the timing, the call can last. The call turned out to be an interview with a group task session accordingly. The call was so important to me because I'm looking for a proper job and it's the stepping stone. The staff tried to throw me out because I was sitting in a corner disturbing no one taking the call, probably, it might be my fault to think @starbucks will be accommodating or understanding. I was literally having my mental breakdown inside because of what's happening at that moment. I don't want to say that to the interviewer that I can't complete this interview because the cafe people are kicking me out. I tried to plead the staff by writing sorry, please and whatever they should know at that moment on a paper. The guy didn't care. I even joined my hands🙏 and pleaded with him not to do this to me now, by covering myself from the call and by being live on the call. Even though he didn't care and told me that if I don't leave he'll call the POLICE and start acting all impatient and frustrated by throwing his apron and mouthing. At that very moment my entire body became cold and I felt that in my bones. I know it's my fault to attend an important call in a cafe which is not friendly for non-white people. Just imagine someone's on a teams call taking your interview and you're constantly bothered by the staff asking you to leave and you had to pick up your back, puffer, phone and your laptop in hand while on live meeting and moving/walking down stairs to be seated in place which is not a ideal situation to be in, right! But I think they can show a little compassion on the person's situation. As I'm not disturbing or making anyone uncomfortable, I shouldn't be treated like a barbarian. Never entering that particular Starbucks ever. Never going to have a drink from Starbucks. Never recommending Starbucks to anyone. Thank you Starbucks.

30 de mayo de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

This was a tired little coffee shop…

This was a tired little coffee shop with the usual menu. I chose a bacon butty and there was plenty of bacon on it and it was VERY hot (if rather flat) when it came back to me. The barista had made a point of offering sauce and I chose ketchup, but no sauce appeared.

13 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Turkish Queen

Mel and Siz are the heart of my Starbucks visits. Their warm personalities and skillful coffee-making always brighten my day. They consistently provide top-notch service!

13 de mayo de 2024
Opinión espontánea

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