Snelle levering. Netjes verpakt : eerste bestelling in juwelendoosje, andere in een net etuitje. Veilig bezorgd. Maar vooral zeer mooi materiaal en goeie kwaliteit en prachtige juwelen. Zowel mijn pet... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Een armbandje besteld wat matched met een eerdere bestelling. Bij de transporteur DPD is het pakketje spoorloos verdwenen. Contact gezocht met de klantenservice van Steel&Barnett. Hier ben ik uitste... Ver más
La empresa ha respondido
Bestelling nooit ontvangen. (Schuld transporteur), deze werd terug gestuurd. Daarna werd bestelling terugbetaald minus verzendkosten. Na boze mail kreeg ik deze ook pas terug. Het was een kadootj... Ver más
La empresa ha respondido
The store has excellent customer service! I received responses to multiple requests of mine within a few hours each time (despite the time difference). Aside from being prompt, the responses wer... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
STEEL & BARNETT is a Belgian jewelry brand founded by life partners Yoshi and Steffie, built on a shared passion for craftsmanship and human connection. What began in 2019 as a small home project has grown into an international brand trusted by retailers in more than 22 countries, while staying true to its original values: care, quality, and consistency. Every STEEL & BARNETT piece is designed to be worn with confidence and meaning. Our jewelry is crafted to feel timeless rather than trendy, combining refined materials with subtle design so it fits naturally into everyday life and life’s most important moments. Many of our pieces are chosen as gifts, marking milestones such as weddings, anniversaries, or simple gestures of appreciation. We believe trust is built through details. From thoughtful design and durable materials to reliable service and clear communication, we aim to deliver a seamless experience both online and in-store. When challenges arise, we approach them with empathy and a solution-first mindset, always listening and improving. At STEEL & BARNETT, jewelry is more than an accessory. It is a symbol of connection, appreciation, and personal style, created to be worn, gifted, and valued across generations.
Información de contacto
Pathoekeweg 120G, 8000, Brugge, Bélgica
- service@steelandbarnett.com
- steelandbarnett.com
4,4
Excelente
430 opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Terrible Customer Service
Terrible experience! Ordered a jewellery travel case which when opened was found to be faulty as the felt on the inside of the box was coming away. Sent several emails with pictures and narrative but because I placed the order on the 29th June I wasn’t eligible for a refund or a replacement. Very poor experience!
4 de septiembre de 2025
Opinión espontánea
Respuesta de Steel & Barnett
Dear Clive,
Thank you for your message.
As previously communicated via email, we understand that this has been a disappointing experience. However, we’d like to emphasize that, just like with any other company, a report made more than two months after purchase unfortunately falls outside the warranty period.
This is also standard practice at other retailers such as clothing stores, shoe shops, or even other bracelet brands.
That said, we did offer you a gesture of goodwill, but you preferred not to make use of it.
If you change your mind or have any questions, please feel free to let us know by email
Joska – Happy Department
Excellent, classy and cool
I got my first S&B bracelet (leather) a year ago in a shop in Basel while traveling and I've worn it constantly since. The leather and weave still look great in good condition after a year of "hard work"! The magnetic stainless clasp is excellent. It took some practice, but now it goes on and off easily without thought and would NEVER come off by mistake. I recently purchased another leather bracelet and a few of stone, each with a metal skull--this time from the website. Shipping was quick and packaging thoughtful. All of these pieces look excellent and have a perfect balance between being natural and modern...between casual and classy. I love them!
Tip: on the sizing, I found the size chart to be perfect for selecting a leather bracelet which is comfortable and secure. For the (elastic) stone bracelets, I found going up one size allows them to fit more loosely, which seems more appropriate for me. Your wrists may vary.
8 de agosto de 2025
Respuesta de Steel & Barnett
Dear Anderson,
Thank you so much for your detailed and thoughtful review. We’re thrilled to hear how happy you are with your bracelets!
It’s great to know that both the quality and design continue to meet your expectations, even after frequent wear. We especially appreciate your tip on sizing, as that kind of insight is incredibly helpful for other customers too.
We’re glad to have you as part of the STEEL & BARNETT community and hope you continue to enjoy your collection. If you ever have any questions or are looking for something new, we’re always here to help.
If you have any further questions or concerns, please don’t hesitate to contact us.
Stunning Quality and Style!
The quality and style, the fit and look of any bracelet from S&B I always find to be stunning! I have yet to find any exception to this. Customer Support is A+! I am so glad I came across this company!
30 de julio de 2025
Respuesta de Steel & Barnett
hi Ray,
What a wonderful review, thank you so much for your kind words!
We’re truly happy to hear that both the quality and service meet your expectations. We look forward to welcoming you again in the future.
Joska - Happy Department
Beautiful products
Beautiful products, great prices, easy ordering and fast shipping
1 de agosto de 2025
Respuesta de Steel & Barnett
Hi Tony,
Thank you so much for your kind words! We're happy to hear you're satisfied with the products, pricing, and service. Enjoy your new pieces!
Joska - Happy Department
Respuesta de Steel & Barnett
Koen, Bedankt voor je review!
Joska – The Happy Department
Respuesta de Steel & Barnett
Dank je wel voor je feedback, Harrie!
Joska - Happy Department
Zeer correct afgehandeld en een pracht…
Zeer correct afgehandeld en een pracht exemplaar van een armband!
28 de julio de 2025
Respuesta de Steel & Barnett
Bedankt voor je mooie review, Erik!
Joska – The Happy Department
Respuesta de Steel & Barnett
Thank you for your lovely review, Luana! We’re so happy to hear you’re pleased with our service and products.
Joska – Happy Department
Respuesta de Steel & Barnett
Hello Stijn,
Thank you for your review, Stijn! We’re happy to hear you like the bracelet and find it beautiful.
Joska – Happy Department
Charged me for the product even though…
Charged me for the product even though I have never received it. Now they are ghosting me.
I am a repeat customer. Very disappointing.
Beware.
16 de julio de 2025
Respuesta de Steel & Barnett
Dear Brett,
Thank you for your message.
I want to assure you that I’ve received and replied to your previous emails. In my last message, I suggested resending the package and asked you to confirm whether the shipping address was correct, but unfortunately, I haven’t received a response from you since. It’s possible something went wrong in the communication.
Please know that it’s absolutely not my intention to ignore you — on the contrary, I’d really like to resolve this with you.
I’ll resend my last email shortly, so we can get this sorted out as soon as possible.
If you have any further questions or comments, please don't hesitate to contact us.
Joska - Happ Department
Just what i was looking for and great…
Just what i was looking for and great delivery time, really quick.
15 de julio de 2025
Respuesta de Steel & Barnett
Hello Mark,
Thank you for your great review! We're happy to hear you found exactly what you were looking for and that the delivery was so fast. Joska - Happy Department
Quality product and speedy shipping
14 de julio de 2025
Respuesta de Steel & Barnett
Hi Robert,
Thank you so much for your kind words! We're delighted to hear that you’re happy with the quality of our product and the fast shipping.
Joska - Happy Department
Hoge verzendkosten, die bij ruiling nog meer worden
Niet geleverd conform levering afspraken.
3 de julio de 2025
Respuesta de Steel & Barnett
Bedankt voor je review.
Volgens de trackinginformatie is het pakket op 04-07-2025 geleverd bij een afhaalpunt in Arnhem. We hebben geen bericht ontvangen op service@steelandbarnett.com dat de levering niet zou zijn aangekomen, terwijl we eerder al e-mail contact hebben gehad met elkaar.
Aangezien het pakket niet is opgehaald, zal het waarschijnlijk terug retour naar ons zijn. Je kan met ons contact opnemen service@steelandbarnett.com
Joska - Happy Department
The website was super helpful for…
The website was super helpful for choosing which styles to order and pairing multiple styles together. I gifted these to my husband for an anniversary gift and he was very pleased with them!
7 de julio de 2025
Respuesta de Steel & Barnett
Hey Kelly, So glad our website helped you choose and that your husband loved his gift!
Joska - Happy Department
Sterk door eenvoud
Ik werd aangetrokken door de eenvoud en toch krachtige armband. Ook nog eens fijn geprijsd.
7 de julio de 2025
Respuesta de Steel & Barnett
Bedankt, Wouter! Geweldig om te horen dat de eenvoud en kracht van de armband je aanspreekt en dat je ook tevreden bent over de prijs.
Joska - Happy Department
Mooi product en goede levering en…
Mooi product en goede levering en informatie hierover! Jammer dat het niet op het thuisadres wordt geleverd maar op een depot.
7 de julio de 2025
Respuesta de Steel & Barnett
Bedankt, Rene! Fijn dat je tevreden bent over het product en de levering. We begrijpen dat levering op een depot minder handig kan zijn en nemen dit mee als feedback.
Joska - Happy Department
Great product at affordable prices
Great product at affordable prices. I own several pieces that work well together.
25 de junio de 2025
Respuesta de Steel & Barnett
Thank you! We’re happy to hear you enjoy the pieces and how well they complement each other.
Joska - Happy Department
Respuesta de Steel & Barnett
Thank you for your kind words! We’re so glad you’re happy with the quality and service.
Joska - Happy Department
Great service!
Great service, received really promptly. Bought for my husband’s birthday & he absolutely loved them & hasn’t stopped wearing!
30 de junio de 2025
Respuesta de Steel & Barnett
Hi Emily,
So lovely to hear that your husband is so happy with his gift and enjoys wearing it so much! Thank you for your wonderful review.
Joska - Happy Department
Respuesta de Steel & Barnett
Bedankt voor je fijne reactie en vertrouwen in ons!
Joska - Happy Department
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.