Heb een mooie armband gekocht welke helaas snel kapot ging. Na contact met Joska vd klantenservice is het meteen opgepakt en kreeg ik bericht. Er is direct een nieuwe armband opgestuurd. Heel fijn con... Ver más
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Consulta las opiniones de los clientes
Het product wordt verzonden naar een afhaalpunt ver van mijn woning. Het is een pakket fat in de brievenbus past. Communicatie via een Franse website in het Frans.
La empresa ha respondido
Joska was so helpful when I contacted Steel & Barnett with an issue regarding the bracelet I'd just purchased for my partner. It was resolved so quickly and communication was excellent. Thank you for... Ver más
La empresa ha respondido
Een armbandje besteld wat matched met een eerdere bestelling. Bij de transporteur DPD is het pakketje spoorloos verdwenen. Contact gezocht met de klantenservice van Steel&Barnett. Hier ben ik uitste... Ver más
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Información sobre la empresa
Escrito por la empresa
STEEL & BARNETT is a Belgian jewelry brand founded by life partners Yoshi and Steffie, built on a shared passion for craftsmanship and human connection. What began in 2019 as a small home project has grown into an international brand trusted by retailers in more than 22 countries, while staying true to its original values: care, quality, and consistency. Every STEEL & BARNETT piece is designed to be worn with confidence and meaning. Our jewelry is crafted to feel timeless rather than trendy, combining refined materials with subtle design so it fits naturally into everyday life and life’s most important moments. Many of our pieces are chosen as gifts, marking milestones such as weddings, anniversaries, or simple gestures of appreciation. We believe trust is built through details. From thoughtful design and durable materials to reliable service and clear communication, we aim to deliver a seamless experience both online and in-store. When challenges arise, we approach them with empathy and a solution-first mindset, always listening and improving. At STEEL & BARNETT, jewelry is more than an accessory. It is a symbol of connection, appreciation, and personal style, created to be worn, gifted, and valued across generations.
Información de contacto
Pathoekeweg 120G, 8000, Brugge, Bélgica
- service@steelandbarnett.com
- steelandbarnett.com
4,5
Excelente
464 opiniones
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Faulty Design on bracelet claps?
Ordered some product(several bracelets), fit was great however, some of the clasps on two of them would not unhinge off my wrist. Tried several times, even slept with them on as I could'nt get them off!!
Tried to unclasp but the leather broke free and snapped off the bracelet!
Have emailed twice in three months and all I keep getting is the 'automated response'
'We'll get back to you in 24 hrs, blah blah blah...but were very busy'
I just want an address to return the broken bracelets and to let them know I'm not happy with the design of the clasps, but alas no response. Very Frustrating as I love the products. May think twice about ordering from them again. Can't recall when I ordered but I believe it was Feb 2025?
3 de febrero de 2025
Opinión espontánea
Respuesta de Steel & Barnett
Hi Steve,
Thank you for your feedback and sorry to hear about your experience. I received your email yesterday and have already replied, it’s the only one I could find in our system. Your order dates back to November 4th, 2024
I’m happy to assist you and am currently waiting for your reply to my email so we can resolve this together.
Joska - Happy Department
mooi met goede sluiting
22 de septiembre de 2025
Respuesta de Steel & Barnett
Bedankt voor je reactie, Freddy! Fijn om te horen dat je tevreden bent over het design én de sluiting.
Joska - Happy Department
Absolutely love the design concept and…
Absolutely love the design concept and customer care
22 de septiembre de 2025
Respuesta de Steel & Barnett
Hello Taylor,
Thank you for your lovely review, Dawn! We're glad to hear you love the design and our customer care.
Joska - Happy Department
Respuesta de Steel & Barnett
Bedankt voor je positieve feedback, Otto! Fijn om te horen dat je tevreden bent over onze communicatie én de vlotte levering.
Joska – Happy Department
Heel mooie produkten
Heel mooie produkten, goede kwaliteit en betaalbare prijs.
Alleen levering was niet zoals het hoort. Beter gewoon Bpost gebruiken.
22 de septiembre de 2025
Respuesta de Steel & Barnett
Bedankt voor je review, Moni! Fijn om te horen dat je zo tevreden bent over de kwaliteit en prijs van onze producten, dat motiveert ons enorm.
Wat betreft de levering: jammer dat dit niet helemaal naar wens verliep. We begrijpen je opmerking over Bpost, al hebben we helaas niet de invloed op welke partner het pakket aflevert. We nemen je feedback zeker mee in onze evaluaties.
Joska – Happy Department
Respuesta de Steel & Barnett
Thank you for your review, H.C.!
Great to hear that the bracelet fits well and looks good, enjoy it!
Joska - Happy Department
Snelle verzorgde levering van een mooi…
Snelle verzorgde levering van een mooi product.
1 de septiembre de 2025
Respuesta de Steel & Barnett
Bedankt voor je positieve review, Joke!
Fijn om te horen dat zowel de levering als het product naar wens waren.
Joska - Happy Department
Bracelet is elegant and…
Bracelet is elegant and understated...really classic and beautiful. My son will enjoy it for many years!
4 de septiembre de 2025
Respuesta de Steel & Barnett
Thank you for your lovely feedback, Kathy!
So nice to hear that your son will enjoy it for many years – a classic and timeless gift.
Joska - Happy Department
Fast delivery and great quality!!
14 de agosto de 2025
Respuesta de Steel & Barnett
Hi Martin,
Thank you for your enthusiastic feedback!
We're very happy to hear you're satisfied with both the delivery and the quality.
Joska – Happy Department
Terrible Customer Service
Terrible experience! Ordered a jewellery travel case which when opened was found to be faulty as the felt on the inside of the box was coming away. Sent several emails with pictures and narrative but because I placed the order on the 29th June I wasn’t eligible for a refund or a replacement. Very poor experience!
4 de septiembre de 2025
Opinión espontánea
Respuesta de Steel & Barnett
Dear Clive,
Thank you for your message.
As previously communicated via email, we understand that this has been a disappointing experience. However, we’d like to emphasize that, just like with any other company, a report made more than two months after purchase unfortunately falls outside the warranty period.
This is also standard practice at other retailers such as clothing stores, shoe shops, or even other bracelet brands.
That said, we did offer you a gesture of goodwill, but you preferred not to make use of it.
If you change your mind or have any questions, please feel free to let us know by email
Joska – Happy Department
Excellent, classy and cool
I got my first S&B bracelet (leather) a year ago in a shop in Basel while traveling and I've worn it constantly since. The leather and weave still look great in good condition after a year of "hard work"! The magnetic stainless clasp is excellent. It took some practice, but now it goes on and off easily without thought and would NEVER come off by mistake. I recently purchased another leather bracelet and a few of stone, each with a metal skull--this time from the website. Shipping was quick and packaging thoughtful. All of these pieces look excellent and have a perfect balance between being natural and modern...between casual and classy. I love them!
Tip: on the sizing, I found the size chart to be perfect for selecting a leather bracelet which is comfortable and secure. For the (elastic) stone bracelets, I found going up one size allows them to fit more loosely, which seems more appropriate for me. Your wrists may vary.
8 de agosto de 2025
Respuesta de Steel & Barnett
Dear Anderson,
Thank you so much for your detailed and thoughtful review. We’re thrilled to hear how happy you are with your bracelets!
It’s great to know that both the quality and design continue to meet your expectations, even after frequent wear. We especially appreciate your tip on sizing, as that kind of insight is incredibly helpful for other customers too.
We’re glad to have you as part of the STEEL & BARNETT community and hope you continue to enjoy your collection. If you ever have any questions or are looking for something new, we’re always here to help.
If you have any further questions or concerns, please don’t hesitate to contact us.
Stunning Quality and Style!
The quality and style, the fit and look of any bracelet from S&B I always find to be stunning! I have yet to find any exception to this. Customer Support is A+! I am so glad I came across this company!
30 de julio de 2025
Respuesta de Steel & Barnett
hi Ray,
What a wonderful review, thank you so much for your kind words!
We’re truly happy to hear that both the quality and service meet your expectations. We look forward to welcoming you again in the future.
Joska - Happy Department
Beautiful products
Beautiful products, great prices, easy ordering and fast shipping
1 de agosto de 2025
Respuesta de Steel & Barnett
Hi Tony,
Thank you so much for your kind words! We're happy to hear you're satisfied with the products, pricing, and service. Enjoy your new pieces!
Joska - Happy Department
Respuesta de Steel & Barnett
Koen, Bedankt voor je review!
Joska – The Happy Department
Respuesta de Steel & Barnett
Dank je wel voor je feedback, Harrie!
Joska - Happy Department
Zeer correct afgehandeld en een pracht…
Zeer correct afgehandeld en een pracht exemplaar van een armband!
28 de julio de 2025
Respuesta de Steel & Barnett
Bedankt voor je mooie review, Erik!
Joska – The Happy Department
Respuesta de Steel & Barnett
Thank you for your lovely review, Luana! We’re so happy to hear you’re pleased with our service and products.
Joska – Happy Department
Respuesta de Steel & Barnett
Hello Stijn,
Thank you for your review, Stijn! We’re happy to hear you like the bracelet and find it beautiful.
Joska – Happy Department
Charged me for the product even though…
Charged me for the product even though I have never received it. Now they are ghosting me.
I am a repeat customer. Very disappointing.
Beware.
16 de julio de 2025
Respuesta de Steel & Barnett
Dear Brett,
Thank you for your message.
I want to assure you that I’ve received and replied to your previous emails. In my last message, I suggested resending the package and asked you to confirm whether the shipping address was correct, but unfortunately, I haven’t received a response from you since. It’s possible something went wrong in the communication.
Please know that it’s absolutely not my intention to ignore you — on the contrary, I’d really like to resolve this with you.
I’ll resend my last email shortly, so we can get this sorted out as soon as possible.
If you have any further questions or comments, please don't hesitate to contact us.
Joska - Happ Department
Just what i was looking for and great…
Just what i was looking for and great delivery time, really quick.
15 de julio de 2025
Respuesta de Steel & Barnett
Hello Mark,
Thank you for your great review! We're happy to hear you found exactly what you were looking for and that the delivery was so fast. Joska - Happy Department
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