Heb een mooie armband gekocht welke helaas snel kapot ging. Na contact met Joska vd klantenservice is het meteen opgepakt en kreeg ik bericht. Er is direct een nieuwe armband opgestuurd. Heel fijn con... Ver más
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Consulta las opiniones de los clientes
Het product wordt verzonden naar een afhaalpunt ver van mijn woning. Het is een pakket fat in de brievenbus past. Communicatie via een Franse website in het Frans.
La empresa ha respondido
Joska was so helpful when I contacted Steel & Barnett with an issue regarding the bracelet I'd just purchased for my partner. It was resolved so quickly and communication was excellent. Thank you for... Ver más
La empresa ha respondido
Een armbandje besteld wat matched met een eerdere bestelling. Bij de transporteur DPD is het pakketje spoorloos verdwenen. Contact gezocht met de klantenservice van Steel&Barnett. Hier ben ik uitste... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
STEEL & BARNETT is a Belgian jewelry brand founded by life partners Yoshi and Steffie, built on a shared passion for craftsmanship and human connection. What began in 2019 as a small home project has grown into an international brand trusted by retailers in more than 22 countries, while staying true to its original values: care, quality, and consistency. Every STEEL & BARNETT piece is designed to be worn with confidence and meaning. Our jewelry is crafted to feel timeless rather than trendy, combining refined materials with subtle design so it fits naturally into everyday life and life’s most important moments. Many of our pieces are chosen as gifts, marking milestones such as weddings, anniversaries, or simple gestures of appreciation. We believe trust is built through details. From thoughtful design and durable materials to reliable service and clear communication, we aim to deliver a seamless experience both online and in-store. When challenges arise, we approach them with empathy and a solution-first mindset, always listening and improving. At STEEL & BARNETT, jewelry is more than an accessory. It is a symbol of connection, appreciation, and personal style, created to be worn, gifted, and valued across generations.
Información de contacto
Pathoekeweg 120G, 8000, Brugge, Bélgica
- service@steelandbarnett.com
- steelandbarnett.com
4,5
Excelente
464 opiniones
Invita a los clientes a opinar
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Ha contestado el 100% de las opiniones negativas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
DPD did not deliver my purchase on time.
DPD did not deliver my purchase and looked like the delivery update just stayed at one location. I mailed your service team and Joska Devoogt gave me excellent service with fast responses and always keeping me updated. She is a special person to have in your team. She makes the client feel that they not just a number but a relation to the company. Can you please tell her that I really appreciate all she has done. Helga Smith
6 de mayo de 2025
Respuesta de Steel & Barnett
Hello Helga,
Thank you so much for your heartwarming words, Helga what a wonderful compliment! It was truly a pleasure to assist you during the frustrating delivery situation.
I’m incredibly happy to hear that you felt heard and supported, and that my help made a difference. Your feedback means a lot to me and to our entire team.
Joska – Happy Department
Respuesta de Steel & Barnett
Hi James,
Thank you for your review! We're glad to hear you find our products stylish and of great quality, that's exactly what we aim for!
Joska – Happy Department
Brilliant item
Recipient loved the gift. Very good quality well presented and speeded delivery. Would recommend thank you
3 de abril de 2025
Respuesta de Steel & Barnett
Hello Jocelyn,
Thank you so much for your kind feedback! We're thrilled to hear that the recipient loved the gift and that you were happy with the quality, presentation, and speedy delivery.
Joska - Happy Department
Alles wat ik besteld heb ziet er mo01
Alles wat ik besteld heb ziet er mooi uit en de verpakking die meegeleverd wordt is klasse
23 de abril de 2025
Respuesta de Steel & Barnett
Hallo,
Bedankt voor je bericht en je fijne feedback!
Wat fijn om te horen dat je tevreden bent met je bestelling én met onze verpakking
Joska - Happy Department
AVOID THIS COMPANY
I bought one of this companies bracelets in December 2024 it fell apart in 1 week - I contacted the company via email- no reply - typical I got it repaired locally - lasted 3 months something else gave out- they are cheaply made and poorly designed and as far as I can tell customer service is non existent.
Not the worst scam I have fallen for but beware these are toys not accessories for grown ups
After some back and forth with the company subsequent to my trust pilot review they offered me a 15% discount on an online purchase if I would change my review- I told them from the start I was not looking for compensation, I wrote to them looking for a solution to a problem at this point I would not wear their "accessories" if they paid me which I guess is what thy were trying to do. Feeling insulted I will now make it a point to tell everyone I can about their inferior product. Small pebbles can make large waves
14 de diciembre de 2024
Opinión espontánea
Respuesta de Steel & Barnett
Hello Phil,
Thank you for your review.
We’ve looked into your details, but based on the information available, we’re unfortunately unable to link your experience to any order or previous communication in our system.
Of course, you’re more than welcome to email us any relevant information or order details at service@steelandbarnett.com, so we can investigate further and find a suitable solution together.
We always do our very best to assist our customers and take every message seriously.
We would also like to strongly emphasize that we in no way engage in fraudulent practices, these are serious accusations. As you can see from our customer reviews on Trustpilot, we are actually valued for our service and reliability.
So I’d really love to receive an email from you.
Joska – Happy Department
In the meantime, I have already sent you an email today (April 22nd) and I’m looking forward to your response.
JD 24/4 :
We did indeed recently receive one email from you, expressing the intention to find a solution. We were certainly open to this and willing to work together towards a suitable resolution. Unfortunately, no further response followed, and instead we received this additional communication via a public review.
As with every story, there are always two sides. We acted in line with our values and were open to dialogue.
You’ve since drawn your own conclusion, a pity!
At Steel & Barnett, we know what we stand for: honest service, quality products, and respectful communication.
Snelle en goede service
Mooie armband en echt super kwaliteit. Heb al andere gezien.
14 de marzo de 2025
Respuesta de Steel & Barnett
Beste Johnny, Heel erg bedankt voor je mooie woorden! Fantastisch om te horen dat je zo tevreden bent over de kwaliteit van onze armbanden en dat ze eruit springen tussen de rest!
Joska - The Happy Department 😊
Great product with quick shipping and…
Great product with quick shipping and attentive customer service.
6 de marzo de 2025
Respuesta de Steel & Barnett
Hi Kyle,
Thanks so much for your great review!
We're thrilled to hear you loved the product and had a smooth experience with our shipping and customer service.
Joska - The Happy Department 😊
Omwissel service
Online bestelling bleek foute maat te zijn, en omruilen leek me omslachtig en lang te duren. Was geen probleem om fysiek afspraak te maken en te ruilen. Met dank aan Joska voor snelle regeling!
18 de marzo de 2025
Opinión espontánea
Respuesta de Steel & Barnett
Hallo Joris,
Bedankt voor je fijne review! Fijn dat we samen snel een oplossing hebben gevonden. Ik vond het leuk om je te helpen en hoop dat je veel plezier hebt van je aankoop. Mocht je in de toekomst nog iets nodig hebben, dan sta ik graag weer voor je klaar! 😊
Joska - Happy departement
Respuesta de Steel & Barnett
Vielen Dank für Ihr positives Feedback! 😊 Wir freuen uns, dass Sie unseren Service als zuverlässig und freundlich empfinden. Hoffentlich sehen wir Sie bald wieder! 💪✨
Joska - Happy Department
Super mooie en kwalitatieve armbandjes
20 de febrero de 2025
Respuesta de Steel & Barnett
Bedankt, Gregory!
We zijn blij dat je de armbandjes mooi en van hoge kwaliteit vindt. Veel draagplezier! 😊
Joska - Happy Department
Great and fast customer service
Great and fast customer service. My return took a little bit of time to arrive and get refunded as I chose regular mail. But when I reached out you guys were quick to reassure me it will be a while and when it's received I will see the refund on my card. I love how fast you reply to your customers inquiries and the package I previously bought from Belgium came faster than I thought. And you kept me updated on all the stages.
12 de marzo de 2025
Respuesta de Steel & Barnett
Hello Franny,
Thank you for your kind words! We're happy to hear you appreciate our fast customer service and updates throughout the process. 😊 Returns via regular mail can take a bit longer, but we’re always here to reassure and assist when needed. Glad to know your previous order arrived even faster than expected!
If you ever need anything else, feel free to reach out. Enjoy your purchase!
Joska - Happy Department
Loving my bracelets
Very easy to order and shipping was fast. Products are high quality and look great.
12 de febrero de 2025
Respuesta de Steel & Barnett
Thank you, Eric!
We're happy to hear that ordering was easy and shipping was fast. Enjoy your high-quality products! 😊
Joska - Happy Department
Very good quality
18 de febrero de 2025
Respuesta de Steel & Barnett
Thank you! We're glad you appreciate the quality! 😊
Joska - Happy Department
Respuesta de Steel & Barnett
Thank you for your review! We're delighted that you're happy with the quality and fast delivery. 🚀👌
Joska - Happy Department
Great products
Great products. Had to return to change size. Was easy and flawless. Highly recommend.
3 de febrero de 2025
Respuesta de Steel & Barnett
Thank you for your kind words! We're glad to hear that the exchange process was smooth. Enjoy your new bracelet! 😊
Joska - Happy Departmentt
The bracelet was a gift for my son's…
The bracelet was a gift for my son's 20th birthday. He really likes it and it is beautifully designed. I found it ran a little large. Even the small was big on him. This isn't a negative judgment, as my son is on the small side. The company is amazing and the return was easy. I will purchase again from this company.
13 de enero de 2025
Respuesta de Steel & Barnett
Hi Joy, Thank you for your kind words! We're glad your son loves the bracelet. If you ever need help finding the perfect fit, feel free to reach out. Looking forward to your next order! 😊
Joska - Happy Departmentt
This is a good company
They are working, correct.
I had a very good experience with Joska in the after sales.
There was a small problem with the transport company.
She kept me up-to-date, and found the right solution.
17 de enero de 2025
Respuesta de Steel & Barnett
Hello Patrick,
Thank you for your kind words!
We're glad we could assist you and find the right solution.
Enjoy your purchase! 😊
Joska - Happy Department
I first found your product in a little…
I first found your product in a little side store in Key West Florida……I bought it and have hardly taken it off my wrist! Great product! Thankfully so !!
15 de enero de 2025
Respuesta de Steel & Barnett
Hi, Thank you for your support! Glad to hear you're enjoying it! 😊Joska - Happy Department
Slechte service
Slechte service, geen returnlabel voor retourzendingen alles uit eigen zak betalen zowel verzendkosten als retourkosten in totaal voor een bedrag van 11 euro.
15% korting gekregen voor in de shop te gebruiken voor de problemen die ik heb ervaren.
21 de enero de 2025
Opinión espontánea
Respuesta de Steel & Barnett
Het spijt ons te horen dat u niet tevreden bent met onze retourprocedure. Zoals vermeld in onze retourvoorwaarden (link), dekken wij momenteel geen retourkosten. Klanten zijn verantwoordelijk voor het retourneren van hun bestelling, inclusief de bijbehorende verzendkosten. Dit stelt ons in staat om eerlijke prijzen te hanteren voor al onze producten zonder verborgen kosten.
We begrijpen dat dit niet altijd ideaal is en daarom bieden we regelmatig kortingscodes aan, zoals de 15% korting die u heeft ontvangen, om tegemoet te komen aan eventuele ongemakken. We hopen dat u alsnog tevreden bent met uw winkelervaring en dat we u in de toekomst opnieuw mogen verwelkomen.
Mocht u nog verdere vragen of opmerkingen hebben, aarzel dan zeker niet om ons te contacteren via email.
Joska
Respuesta de Steel & Barnett
Thank you for your feedback! We're glad to hear it met your expectations. 😊
Joska - Happy Department
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