Heb een mooie armband gekocht welke helaas snel kapot ging. Na contact met Joska vd klantenservice is het meteen opgepakt en kreeg ik bericht. Er is direct een nieuwe armband opgestuurd. Heel fijn con... Ver más
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Consulta las opiniones de los clientes
Het product wordt verzonden naar een afhaalpunt ver van mijn woning. Het is een pakket fat in de brievenbus past. Communicatie via een Franse website in het Frans.
La empresa ha respondido
Joska was so helpful when I contacted Steel & Barnett with an issue regarding the bracelet I'd just purchased for my partner. It was resolved so quickly and communication was excellent. Thank you for... Ver más
La empresa ha respondido
Een armbandje besteld wat matched met een eerdere bestelling. Bij de transporteur DPD is het pakketje spoorloos verdwenen. Contact gezocht met de klantenservice van Steel&Barnett. Hier ben ik uitste... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
STEEL & BARNETT is a Belgian jewelry brand founded by life partners Yoshi and Steffie, built on a shared passion for craftsmanship and human connection. What began in 2019 as a small home project has grown into an international brand trusted by retailers in more than 22 countries, while staying true to its original values: care, quality, and consistency. Every STEEL & BARNETT piece is designed to be worn with confidence and meaning. Our jewelry is crafted to feel timeless rather than trendy, combining refined materials with subtle design so it fits naturally into everyday life and life’s most important moments. Many of our pieces are chosen as gifts, marking milestones such as weddings, anniversaries, or simple gestures of appreciation. We believe trust is built through details. From thoughtful design and durable materials to reliable service and clear communication, we aim to deliver a seamless experience both online and in-store. When challenges arise, we approach them with empathy and a solution-first mindset, always listening and improving. At STEEL & BARNETT, jewelry is more than an accessory. It is a symbol of connection, appreciation, and personal style, created to be worn, gifted, and valued across generations.
Información de contacto
Pathoekeweg 120G, 8000, Brugge, Bélgica
- service@steelandbarnett.com
- steelandbarnett.com
4,5
Excelente
464 opiniones
Invita a los clientes a opinar
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Poor customer service
I have been trying to get a refund on a bracelet since I’ve sent it back after emails I have yet to hear back regarding the refund on my credit card.
6 de noviembre de 2024
Respuesta de Steel & Barnett
Hi Sandra,
I replied to your email on November 27 and November 12.
I think you might not be receiving my emails, or they may be going to your spam folder.
Could you please email me from a different email address? I will also send you another email. service@steelandbarnett.com
Thank you
Joska
Respuesta de Steel & Barnett
Thank you for your feedback! Glad you're satisfied.
Joska - Happy Department
A very goog quality bracelects
28 de octubre de 2024
Respuesta de Steel & Barnett
Hi Michal,
Thank you for your positive feedback! Glad you're satisfied with the quality.
Joska - Happy Department
Steel & Barnett offers high-quality…
Steel & Barnett offers high-quality bracelets with fast shipping and beautiful designs. While I did experience a quality issue when a bracelet came apart after a couple of weeks, their customer service was quick and professional in resolving the problem. The leather and beaded bracelets are made with quality materials, and my husband enjoys wearing them. The products are reasonably priced, making Steel & Barnett a great choice for stylish accessories. Overall, a solid 4-star experience with room for some product durability improvements.
13 de noviembre de 2024
Opinión espontánea
Respuesta de Steel & Barnett
Thank you for your detailed and honest feedback! We're glad to hear you're happy with our designs, materials, and customer service. We appreciate your comment. Hopefully, your husband will enjoy his bracelets for a long time!
Joska - Happy Department
Without any Problems!
23 de octubre de 2024
Respuesta de Steel & Barnett
Thank you for your feedback! Great to hear that everything went smoothly.
Joska - Happy Department
Respuesta de Steel & Barnett
Bedankt voor je positieve feedback! Fijn dat alles naar wens was.
Joska - Happy Department
Hello
Hello, the bracelet was amazing I loved it so very much but unfortunately it got lost 2 days after I received it:(
22 de octubre de 2024
Respuesta de Steel & Barnett
So sorry to hear this! Please contact us at service@steelandbarnett.com so we can see how we can assist you.
Joska - Happy Department
great product and quality
21 de octubre de 2024
Respuesta de Steel & Barnett
Thank you for your positive feedback! Glad you're satisfied.
Joska - Happy Department
Respuesta de Steel & Barnett
Bedankt voor je review! Fijn dat je tevreden bent met de snelle levering en het mooie product.
Joska - Happy Department
Respuesta de Steel & Barnett
Thank you for your feedback! We’re glad you’re happy with the products and appreciate your note about sizing. We’ll certainly keep this in mind.
Joska - Happy Department
I absolutely love the bracelet I…
I absolutely love the bracelet I purchased from Steel and Barnett. These days, when ordering something on-line, there’s often something about the product that can leave you a little disappointed. Not so with Steel and Barnett. Not only did I love the design of the item, but more importantly the quality of the material couldn’t have been better. I now have the confidence in the company, so that I look forward to buying more from Steel and Barnett in the future. Oh and by the way, the customer service is second to none. Thank you!
7 de octubre de 2024
Respuesta de Steel & Barnett
Thank you for your wonderful review! We’re delighted that you’re so pleased with the design, quality, and our service. We look forward to serving you again in the future!
Joska - Happy Department
Poor customer service experience.
I would say the products are very nice but the customer service is not.
I sent two emails to their customer service that went unanswered. The first was to ask about shipping because it was taking awhile to get a tracking number for the order and I hadn’t heard anything. Instead of answering the email I sent they sent the tracking that same day which I guess is ok.
After receiving the bracelets I realized that one of the stone bracelets was too large and that they may have sent the wrong size. I ordered two stone bracelets one of which fit perfectly the other was part of a stack everything else in the stack fit well except the round, stone bracelet.
I emailed customer service to inform them that I had received a bracelet that was too large and I never heard back…again.
I must also write that I am a bit dissatisfied with the price I paid. These five bracelets cost me $187 with a first time buyer discount and I don’t feel that it was worth nearly $200.
Maybe this review will prompt them to finally answer my email.
1 de octubre de 2024
Respuesta de Steel & Barnett
Hello Daniel,
Thank you for your feedback and for sharing your experience. We have responded to your emails on 3/10/2024 and 9/10/2024, but it seems our replies may not have reached you. Please check your spam or junk mail folder for our messages. We have also resent our response today, 5/11. We understand that both product quality and excellent customer service are important, and we appreciate your comments.
Joska - Happy Department
My Bracelet
Ordering, shipping and receiving of the bracelet was excellent. My bracelet unfortunately came completely apart after 2 weeks of daily wear and following the care instructions and had to be discarded.
15 de octubre de 2024
Respuesta de Steel & Barnett
Thank you for your review! Sorry to hear that your bracelet fell apart. Please contact our customer service so we can help resolve this for you. We're happy to assist!
Joska - Happy Department
Super snelle verzending
Super snelle verzending, goede communicatie en mooie kwaliteitsvolle items
9 de septiembre de 2024
Respuesta de Steel & Barnett
Bedankt voor je geweldige review! We zijn blij dat je tevreden bent met de snelle verzending en onze producten! 😊
Joska - Happy Departement
Super service en snelle levering
Super service en snelle levering.
Een tevreden klant.
4 de octubre de 2024
Respuesta de Steel & Barnett
Bedankt voor je geweldige feedback! Fijn om te horen dat je tevreden bent met onze service en levering. We hopen je snel weer te mogen helpen! 😊
Joska - Happy Department
Excellent qualité service d’échange…
Excellent qualité service d’échange très correct
2 de septiembre de 2024
Respuesta de Steel & Barnett
Bonjour Michel, Merci beaucoup pour votre excellent avis ! Nous sommes ravis d'apprendre que vous êtes satisfait de la qualité et de notre service d'échange. Nous restons toujours à votre disposition pour vous aider !
Joska - Happy Department
The Bracelet seemed to be cheap and was…
The Bracelet seemed to be cheap and was not up to standards.
29 de agosto de 2024
Respuesta de Steel & Barnett
Hi, Thank you for your feedback. We're sorry to hear that the bracelet did not meet your expectations. We always strive for the highest quality and will take your comments into account to improve our products.
Joska - Happy Department
Respuesta de Steel & Barnett
Beste Ruud,
Bedankt voor je feedback. Het spijt ons te horen dat je teleurgesteld bent over onze retourprocedure. We begrijpen dat verzend- en retourkosten als vervelend kunnen worden ervaren.
Ons beleid is echter zo opgesteld om duidelijkheid te bieden aan al onze klanten. We streven er altijd naar de best mogelijke service te bieden en vinden het jammer dat je dit in jouw ervaring anders hebt ervaren.
We nemen je opmerkingen serieus en zullen deze gebruiken om onze dienstverlening verder te verbeteren.
Joska - Happy Department
Respuesta de Steel & Barnett
Hello Matthew,
Bedankt voor je mooie review. :-)
We are glad that you like the product.
Joska - Happy Department
Slechte service
Slechte service
Armband besteld verzendkosten betaald,
Armband om willen ruilen voor een andere maat hele hoge retourkosten moeten betalen en als ik de andere maat wilde hebben weer verzendkosten betalen.
Uiteindelijk de armband maar bij een andere winkel gekocht zonder verzendkosten
19 de agosto de 2024
Respuesta de Steel & Barnett
Beste Claudia
Bedankt voor je feedback. Het spijt ons te horen dat je niet tevreden bent met onze retourprocedure. We begrijpen dat verzendkosten en retourkosten frustrerend kunnen zijn.
Onze retour- en verzendbeleid is echter transparant en bedoeld om klanten duidelijkheid te bieden over de kosten.
We streven er altijd naar om de beste service te bieden en het spijt ons dat je in dit geval niet de ervaring hebt gehad die je van ons verwachtte.
We zullen je feedback zeker meenemen om onze processen te blijven verbeteren.
- Aaron
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