Steel Skins Inc. Opiniones 167

Respuesta de Steel Skins Inc.

14 ene 2025

Hello David,

We’re sorry to hear that the card conversion process initially failed. I can see here that we responded in a timely manner and provided a 100% off discount code for you to order the replacement.

We’d like to clarify that your replacement card was processed and shipped some time ago as part of our commitment to resolving the issue.

If you’re facing any additional issues, please don’t hesitate to contact us at support@steelskins.co so we can assist further.

Thank you for your patience and understanding.

Regards,

Steel Skins Team

Respuesta de Steel Skins Inc.

14 ene 2025

Hello Baruch,

Apologies for the late response to your review. We're sorry to hear that the J.P. Morgan Chase Reserve card you received was unsatisfactory.

Unfortunately, I couldn’t find any support tickets regarding the issue. Could you kindly reach out to us at support@steelskins.co to provide more details about the problem?

We’d be more than happy to offer a replacement.

Regards,

Steel Skins Team

Respuesta de Steel Skins Inc.

10 sept 2024

Hello Angus,

We're deeply sorry to hear that. I've went ahead and looked into this and I could see that the team are urgently trying to get in touch with you regarding this. We're investigating whether it was stolen from our office building or if it was delivered to the wrong address by the courier you have shipped it with.

Kindly get in touch with the team as soon as possible at
support@steelskins.co

Thank you.

Regards,

Steel Skins Team.

Respuesta de Steel Skins Inc.

10 sept 2024

Hello Jason!

We're sorry to hear that you've had an issue with our service. I can see that the order placed was a pre-order for the American Express Centurion classic card. We deeply apologise for the long delays however as per our Terms of Service, pre-orders are subject to delays.

However, I can confirm we have received our restock and are processing all pre-orders.

As a form of compensation, we would like to offer you a 20% discount on your future purchase.

If there's anything else we could assist you with please do not hesitate to get in touch with us via email at support@steelskins.co

Regards,

Steel Skins Team.

Respuesta de Steel Skins Inc.

Actualizada el 6 sept 2024

Hello Marc!

We're sorry to hear that you've had an issue with our service. I've went ahead and looked into this and I could see that we weren't able to respond to you via WhatsApp due to Meta's irritating 24 hour rule where the chat session expires after 24 hours meaning we cannot respond unless the requester sends another message. We deeply apologise for the inconvenience caused.

I can see here that we've gotten in touch wtih you via email instead and have offered a replacement for the mistake. It seems to be solved as we've received confirmation from you via email.

If there's anything else we could assist you with please do not hesitate to get in touch with us via email at support@steelskins.co

Regards,

Steel Skins Team.

Respuesta de Steel Skins Inc.

14 ene 2025

Hallo,

Vielen Dank für Ihre tolle Bewertung! Wir freuen uns sehr, dass alles reibungslos geklappt hat und Sie Ihre AMEX Centurion Karte innerhalb von 7 Tagen erhalten haben.

Es ist großartig zu hören, dass die neue AMEX Karte einwandfrei funktioniert. Wenn wir Ihnen in Zukunft bei etwas helfen können, zögern Sie bitte nicht, uns unter support@steelskins.co zu kontaktieren.

Vielen Dank, dass Sie sich für Steel Skins entschieden haben!

Beste Grüße,

Ihr Steel Skins Team.

Respuesta de Steel Skins Inc.

14 ene 2025

Hello Julian,

Apologies for the late response to the review. We're sorry to hear that you've had a negative experience with us.

I’ve looked into this and can see that the order you placed was a pre-order for our American Express Centurion card (Classic). However, there was a delay in the restock, which caused the pre-order to take longer to process.

Please note that our WhatsApp support channel has been discontinued for technical reasons. You should have received an auto-reply message explaining that WhatsApp is no longer available as a support channel.

According to the tracking information, the order has since been processed and received.

If there’s anything we can assist you with regarding the product, please do not hesitate to email us at support@steelskins.co.

We’d like to apologise for the delay that affected all pre-orders including yours. As a gesture of goodwill, we'd love to offer you a 15% discount on any card for a future purchase. Kindly email us to claim the discount code.

Thank you.

Regards,

Steel Skins Team

Respuesta de Steel Skins Inc.

Actualizada el 14 ene 2025

Hello Lou,

Apologies for the late response to the review. We're sorry to hear that you've had a negative experience with us.

I did some digging and can see that we offered a replacement. However, since we were unable to provide a shipping label for the return as you requested, we went ahead and issued a full refund for the order instead.

We apologise for any inconvenience caused. Please note that our website states there is always a small chance of failure during the transplant process due to certain chips being more fragile.

We hope you may reconsider and try the process again at any time in the future.

Thank you.

Regards,

Steel Skins Team

Respuesta de Steel Skins Inc.

Actualizada el 21 jul 2024

Hello Gennaro,

I can see here on your order that we have not received a card from you to convert or a request to for self-transplant at home, hence why your order has not been processed.

The order confirmation email very clearly states that orders are only processed once we receive a card or a request via email to proceed with D.I.Y self-transplant (where we dispatch the personalised card with an empty chip slot directly to you to complete the transplant).

I also cannot seem to find any support tickets from your email that we have on file. Please email us at support@steelskins.co or get in touch with us via other channels on our contact page: https://steelskins.co/contact/

Regards,

Steel Skins Team.

Respuesta de Steel Skins Inc.

21 jul 2024

Hello Antonio,

I've investigated your complaint and I can see here that your order has been processed and dispatched however Italy customs has rejected the shipment hence why you have not received it.

I can see here that we've tried to get in touch with you multiple times with no response in order to arrange a re-shipment therefore the team decided to go ahead and re-ship it anyways via DHL 1-2 business days free of charge.

We'd appreciate if you could remove your defaming review.

Regards,

Steel Skins Team.

Respuesta de Steel Skins Inc.

21 jul 2024

Hello Jaycee,

I've investigated your complaint and I can see that a chargeback was opened on the order before we were able to receive your card and process it.

I see that you offered to re-pay the order once we received your card and the chargeback case showed up. However, as the support team has said: we can only accept a chargeback case closure confirmation from your bank rather than a re-payment on a new order as the chargeback has incurred a fee on our end.

Since we haven't received a response in a while regarding the chargeback case closure, we've gone ahead and disposed of the card safely.

Regards,

Steel Skins Team