Registered and set up a new account online ready for a transfer of funds. Online set up was simple and efficient. Email query responded to well within the 24 hours advertised. A telephone call was an... Ver más
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Consulta las opiniones de los clientes
So far so good . Opening the 1 year fixed account was easy . The online "signing the account application form" was a bit unusual . First time in 24 years of online banking have I done that and n... Ver más
La empresa ha respondido
Unlike other companies that emphasises you will get a response to your questions etc. - Stream Bank respond within 24 hrs. Verbally, your Customer services speak with a clear English voice - which... Ver más
La empresa ha respondido
Could have made opening the account totally idiot proof by pointing out that you have a proper bank account with them - unlike an account held with a B/Soc when transferring the opening funds. But fri... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
StreamBank is a new specialist Bank, founded to serve specialist property and savings customers with the best financial solutions, through the combination of experience, judgement and desire to find a solution.
Información de contacto
Capital Tower, 23rd Floor, Greyfriars Road, CF10 3AG , Cardiff, Reino Unido
- 02039626511
- savings@streambank.co.uk
- streambank.co.uk
4,6
Excelente
153 opiniones
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ABSOLUTELY ABYSMAL
I don't even know where to start . Several other reviews mentioned about streambank being amateurs I think that's an understatement. Technical problems and glitches are the norm and don't even think about contacting them you will not be able to get hold of them. The service is what you would expect in a third world country . Avoid like the plague
1 de junio de 2023
Opinión espontánea
Respuesta de StreamBank
Thank you for sharing this feedback. We’re sorry to hear that you’re unhappy. We would like to discuss this further with you to understand the reasons for your feedback, please contact Steve Williams, Head of Operations on 02039734788 or email customercare@streambank.co.uk so we can look into this for you.
Simple to navigate website.
31 de mayo de 2023
Good rates and easy to apply
Good rates and easy to apply - took me 5 minutes.
16 de mayo de 2023
Opinión espontánea
Great rates with the option of monthly…
Great rates with the option of monthly interest payments
15 de agosto de 2023
A very amateur outfit
A very amateur outfit, by their own admission.
For savers in Tim deposits, Stream Bank are limited by their internal software to handling funds in tranches of not more than £10,000. Therefore for £50,000, one received five messages for each transaction.
Secondly, capitalised interest is not paid out upon withdrawal of deposit, after the appropriate notice period. It is paid separately on the final day of the month in which withdrawal is made. For residual capitalised interest below £1,000, there is no interest earned in that period.
14 de agosto de 2023
Opinión espontánea
Respuesta de StreamBank
Tim, thanks for taking the time to write a review, we’re sorry to read you’ve had a bad experience when closing your account.
I believe you have been contacted by a member of the Customer Care team to see if they can help you with this matter.
Service not looking good at StreamBank.
Tried to withdraw funds today but website said "invalid details". I tried different amounts and got the same message. System said send them an email message or call them on 02039626511. I tried to call them on the phone number given but a message said "you can send a secure message" and then cut me off!
Things are not looking good for dealing with Streambank.
15 de junio de 2023
Opinión espontánea
Emailed a question before opening an…
Emailed a question before opening an account. No reply so far a week later.
23 de mayo de 2023
Opinión espontánea
Opened a notice account with this lot…
Opened a notice account with this lot but didn't realise that, despite being a new challenger bank they use the dated, non user friendly and cumbersome online platform loved by old fashioned building societies. Then found much better rate so requested return of funds within 14 day cooling off period. Received email promising funds returned by the end of the day.
The funds didn't arrive so rang next morning to be told the only person allowed to authorise withdrawals was off so I could not have received my funds that day.
What do they do if the person is off for a fortnight?
Best avoid this lot until they sort themselves out and get a better online platform
17 de mayo de 2023
Opinión espontánea
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