Sugarhill Brighton Opiniones 

89
•
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Love the clothing. Always good quality and the designs are unusual. Only qualm is usually I size up from what I would normally buy but once you get used to that you know going forward. The odd time I... Ver más

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Valorada con 3 estrellas sobre 5

I absolutely love SHB designs but recently I’ve had real issues with the quality of clothing. I’ve had 2 different items literally coming apart at the seams after one wash. I don’t know if it’s the fa... Ver más

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Valorada con 5 estrellas sobre 5

The clothes are amazing quality - especially the knitwear. My Dad worked in fashion and always compliments the high standard. Customer service is exactly as you'd want, helpful and friendly. Really ca... Ver más

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Valorada con 4 estrellas sobre 5

I love the cuts, styles, and colours of Sugarhill Brighton clothing. Some pieces are definitely better quality than others, so it’s worth checking the fabric before you buy. Always make sure you're... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de ropa para mujeres

Escrito por la empresa

At Sugarhill Brighton, our mission is to design clothing our customers love to wear, produced in an ethical and sustainable way, enabling us to support social and environmental causes close to our hearts. 2% of every sale is donated to social and environmental causes, and a tree is planted for each order made. So far, with our customers support, we have planted over 165k trees! We love what we do, designing something that adds a little sunshine to your day. By shopping Sugarhill Brighton, you make it possible for us to keep making important stuff like dinosaur jumpers and dresses with pockets (pockets are everything) but also help us do our little bit to support other people, animals and our planet.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

89 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(89)

6 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Beautiful colours

I am new to this company. My 1st order arrived to display beautiful colours of well made clothes. Seems true to size & not skimpy! Great to get free postage (over certain amount) & free returns. I have now made another order.

15 de mayo de 2024
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thank you so much for your kind review.

Valorada con 5 estrellas sobre 5

What a marvellous discovery!💕❤️

I am soooo happy to have discovered this company!!! I think I would happily wear every item of clothing they have for sale! The quality is fantastic… I honestly didn’t expect the actual garments to look as good as the photos but they truly did! I bought two dresses in order to choose one (free returns too! Boom!!) but am keeping them both as I ❤️ LOVE them both so much! The other great thing on the site is that you see each item modelled by two different body sizes/shapes and that so helped me to select! And the clothes are unique, just that little bit different… and so colourful! And I haven’t even mentioned their ethics! Truly so excited to have discovered you! I will be back!

22 de abril de 2024
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thanks so much for your kind review!!! it means a lot to a small indie brand like us!

Valorada con 5 estrellas sobre 5

Friendly and creative webshop

I've loved this brand for years. It's a friendly webshop with always beautiful and creative collections. The customer service is correct and helpful.
I've had bad luck with one shirt, as the golden stars went of very quickly after only a few times of washing. For the price I was expecting better quality. The quality of the other clothes was luckily better, so overall I'm happy and would buy again.
I regret a bit that their sizes only start from size s/uk 8. It would be great if they could also offer size xs/uk 6.

4 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic customer service

Sugarhill offers fantastic customer service. I had a problem with my delivery (the parcel went missing) and when I contacted the team, they were excellent. When my order arrived I was so pleased with the quality of the jumpers and shirt, which are original in design and really well made. I will certainly be shopping at Sugarhill again and highly recommend them!

23 de noviembre de 2023
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thank you so much, we really appreciate such a lovely review. :-)

Valorada con 5 estrellas sobre 5

Stylish and fabulous

I absolutely love Sugarhill clothes - they're beautiful, well made and unique.

I've just received my latest order and feel great stepping out in them. I've been complimented on the designs lots.

Thank you Sugarhill for making such great clothes.

4 de octubre de 2023
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thanks so much for your kind review. 🧡

Valorada con 5 estrellas sobre 5

I love everything about this business

I love everything about this business. All the clothes I have purchased from Sugarhill are lovely and unique, they fit well and I've received lots of compliments. I've returned an item as it didn't suit me and this process was really simple and the money was returned swiftly. The website is easy to navigate, purchasing is easy and the items are always delivered quickly. I would recommend to anyone considering a purchase.

6 de septiembre de 2023
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thanks so much for your review. It is lovely to hear how much you love our pieces! :-)

Valorada con 5 estrellas sobre 5

Lovely dresses

I have a few pieces from this brand now and they all look so lovely and are incredibly comfortable.
Mostly I wanted to leave this review because their customer service is amazing. Thank you especially to Carla who kept me in the loop when there was an issue with my parcel and who offered a great solution.

29 de agosto de 2023
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thanks so much for your feedback! We are always happy to help our customers :-)

Valorada con 5 estrellas sobre 5

I’m more than delighted

I’m more than delighted with my Charlie jumpsuit. I keep being stopped by complete strangers complimenting me. I think I need to wear it everyday!
Great fit, great fabric.

25 de agosto de 2023
Opinión espontánea
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Respuesta de Sugarhill Brighton

Oh we are so happy!!! I bet you look fabulous!!

Valorada con 5 estrellas sobre 5

All-round brilliant

I cannot fault the customer service from this company. I put the wrong item in a bag and returned it to SugarHill and they sorted it out for me without any fuss and with excellent communication. Cat and Carla were brilliant and it is so refreshing to find a company where customer service is still a feature!

I also love their clothes :) I always get compliments when wearing my dino shirt / sunrise jumper or underwater print dress.

So thank you SugarHill for having lovely clothes, wonderful staff and brilliant customer service!

22 de agosto de 2023
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thank you so much for such a lovely review, we really appreciate your feedback and are so happy you love our clothes! :-)

Valorada con 5 estrellas sobre 5

I love Sugarhill Brighton

I love Sugarhill Brighton, the clothes are gorgeous.

However, I had an issue with a dress where the shirring was coming away from the hem. I contacted them they gave me choices of full refund or keep the dress and get it mended and I’d get a 50% refund! And 20% off next order.

All within a day! Well done to Carla who was really helpful via email.

Great company, great clothes, great service.

3 de julio de 2023
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thank you so much for such a lovely review.

Valorada con 2 estrellas sobre 5

Their dresses shrink after first cold…

Their dresses shrink after first cold wash. I never had issues with viscose dresses from different brands. And sugarhill Brighton dresses are not cheap- I paid almost 70 pounds for a dress that got shrinked after 1st wash. I sent email, got response with an advice. I am still wearing it but it now sits quite tight and is shorter. Not worth the money… I have a feeling that many of those new brands that call themself ecofriendly, but still have a tag „made in China” are rip off, unfortunatelly. Nice dresses but I will not buy anymore because of fabrics quality.

1 de junio de 2023
Opinión espontánea
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Respuesta de Sugarhill Brighton

I am sorry that you are unhappy with your dress. We use an eco-friendly fabric, made from tree pulp. This fabric is biodegradable and also made from renewable sources where there little impact on the environment in the manufacturing process of the fabric compared to most man made fibres which you generally see on the high street which are made from unsustainable sources and will not degrade over time. Due to this it does mean that it behaves differently when washing to most clothing.

We appreciate that shrinkage isn't ideal, and we always want to help our customers rectify this. We provide instructions on how to counteract the shrinkage to ensure that your garments fit nicely and stand the test of time.

If you are still unhappy with your garment we will of course assist in you receiving an exchange for the same dress or a full refund. Please contact our customer service team and we can assist you with this.

Valorada con 5 estrellas sobre 5

Lovely clothes and amazing customer service

I am very happy with all of my many purchases from Sugarhill. I have a number of dresses that are good quality, fit well and attract compliments! I had an issue with the size of a tshirt that I ordered, and was very impressed with the attentive and personal customer service. I would highly recommend Sugarhill Brighton.

27 de junio de 2023
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thank you so much, we really appreciate such a lovely review. :-)

Valorada con 5 estrellas sobre 5

Lovely tops

Lovely tops
I have bought two summer tops from Sugarhill, one last summer and
another this year, and I love the exotic pattern of the designs, the
quality of material and colour choices of each piece, they have been a
really good addition to my wardrobe and are vey nice to wear. I shall be
keeping my eye on any new designs that come in. Thank you SugarHill for
taking care to produce high quality clothes , with good quality fabric ,
its so hard to find these days . One top was a jungle theme and the
other an Ocean creatures top.
Compliments to your designer for these pieces, they are outstanding. :)

16 de junio de 2023
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thank you so much for your review. We love to hear your lovely comments and are so pleased that you love our pieces.

Valorada con 5 estrellas sobre 5

the dresses I've ordered are beautiful…

the dresses I've ordered are beautiful quality, fit me better than I've ever come across before, have the most gorgeous colours, and the most gorgeous patterns that I'm left in awe and joy that I've found this shop! Yay! They've actually brightened up my life and summer so much!

9 de junio de 2023
Opinión espontánea
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Respuesta de Sugarhill Brighton

Oh thank you so much! We are so happy you love your pieces. :-)

Valorada con 5 estrellas sobre 5

Great Styles and great Service

Love the style - really unique (I've already been asked where I get my new sweater), fast Delivery and compact and environmentally friendly packaging, great service, really nice - can totally recommend it!

19 de marzo de 2023
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thanks so much for the recommendation. We are so pleased you love your sweater.

Valorada con 1 estrellas sobre 5

Awful Customer Service

I purchased the Navy Rainbow Stripe jumper as a Christmas gift, when the recipient tried it on the fabric was faulty and covered in marks. I proceeded to order a replacement which turned out to be the same, 3 jumpers in total all with the same issue. I emailed Sugarhill to inform them of the fault, purely for them to be aware and to stop sending out this item. The email chain I have is appalling. First suggestion was idiotic - 'can be easily removed using a de-bobbler (or scissors/knife if you a very careful)', second response was explaining how to wash and iron. Third email acussed me of having worn the jumpers! This judgement was apparently made after 'having discussed this with our design team'. I am no longer a Sugarhill customer and would not recommend them to anyone, not because of the fault on the fabric but because of the severe lack of customer care.

10 de enero de 2023
Opinión espontánea
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Respuesta de Sugarhill Brighton

I am sorry to hear that you are unhappy with the customer service at Sugarhill. We strive to help our customers and provide excellent customer service so we will take this feedback on board.

Valorada con 5 estrellas sobre 5

Beautiful Dresses,

Gorgeous clothes, great patterns, colours and quality. Lovely company to order from, swift delivery, simple returns and any problems are dealt with very quickly and efficiently.

31 de marzo de 2023
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thanks so much for your lovely review! It's so nice to hear that you've enjoyed shopping with us 🌷

Valorada con 5 estrellas sobre 5

Sugarhill Brighton goes above and…

Sugarhill Brighton goes above and beyond in terms of customer care. I had lost a button for one of their very nice cardigans that I purchased. Even though I had purchased my cardigan on another site, the team at Sugerhill Brighton (Emma) took the time and care to send me a new button to my home in France. I will definitely buy from them again - this time directly on their site.

13 de marzo de 2023
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thank you for the lovely review! We are very happy to hear that you've had such a great experience shopping with us 🥰

Valorada con 2 estrellas sobre 5

I purchased an animal print sweatshirt

I purchased an animal print sweatshirt. Very disappointed in the “ feel” and texture of the material. It’s not soft to touch but very coarse and rigid. So disappointed, just happy I bought it in the sale. The shape also makes me look very bulky especially because it appears to come up very short in the length.

11 de marzo de 2023
Opinión espontánea
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Respuesta de Sugarhill Brighton

Hi Maureen, we are very sorry to hear of your disappointment with the item you ordered. You can return the sweatshirt back to us (for free) if it has not been worn yet and we will be happy to refund you. Simply head to the returns page of our website and follow the instructions (its nice and easy, we promise!).

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