Sugarhill Brighton Opiniones 

89
•
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Love the clothing. Always good quality and the designs are unusual. Only qualm is usually I size up from what I would normally buy but once you get used to that you know going forward. The odd time I... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

I absolutely love SHB designs but recently I’ve had real issues with the quality of clothing. I’ve had 2 different items literally coming apart at the seams after one wash. I don’t know if it’s the fa... Ver más

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Valorada con 5 estrellas sobre 5

The clothes are amazing quality - especially the knitwear. My Dad worked in fashion and always compliments the high standard. Customer service is exactly as you'd want, helpful and friendly. Really ca... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I love the cuts, styles, and colours of Sugarhill Brighton clothing. Some pieces are definitely better quality than others, so it’s worth checking the fabric before you buy. Always make sure you're... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de ropa para mujeres

Escrito por la empresa

At Sugarhill Brighton, our mission is to design clothing our customers love to wear, produced in an ethical and sustainable way, enabling us to support social and environmental causes close to our hearts. 2% of every sale is donated to social and environmental causes, and a tree is planted for each order made. So far, with our customers support, we have planted over 165k trees! We love what we do, designing something that adds a little sunshine to your day. By shopping Sugarhill Brighton, you make it possible for us to keep making important stuff like dinosaur jumpers and dresses with pockets (pockets are everything) but also help us do our little bit to support other people, animals and our planet.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

89 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(89)

6 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Emma is a real asset

Emma was dealing with my enquiry over a return I had made stupidly without including the invoice. She went above and beyond to help me, reassure me and keep me updated throughout. Emma remained professional throughout with a lovely empathetic tone to lower my stress levels. My husband eventually found the post office proof of return (fingertip search of bin, lol) and Emma started the refund process. She is a real asset to your team.

28 de febrero de 2023
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thanks so much for your kind review! It's so lovely to hear that you've enjoyed shopping with us 🌺

Valorada con 5 estrellas sobre 5

The team went above and beyond to make…

The team went above and beyond to make sure an order I had for my birthday was perfect. I absolutely love their clothes and was thrilled to discover their customer service is just as good!

24 de febrero de 2023
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thank you for the kind review! We are very glad to hear that you've had such a good experience 🥰

Valorada con 5 estrellas sobre 5

Absolutely amazing

I bought the blue Anwen boiler suit. I struggled to get hold of it and the thought did cross my mind that I shouldn't bother as I'm only 5'3. All the pictures I see of people in boiler suits they tend to be very tall. I was very prepared to look dumpy. It arrived and I tried it on and it is so flattering. The tie waist really pulls it in. The colour and pop of colour on the pocket is brilliant. Just everything about it is wonderful. I'm so happy with it and the company themselves are amazing too.

11 de febrero de 2023
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thank you so much for your kind review! We are very happy to hear that you love our boilersuits as much as we do 🥰

Valorada con 5 estrellas sobre 5

Highly recommended purchased many items…

Highly recommended purchased many items from here and loved them all. Will be a returning customers thank you for your excellent customer service.

1 de febrero de 2023
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thanks so much for your lovely review! It's so nice to hear that you've enjoyed shopping with us 🌺



Valorada con 5 estrellas sobre 5

Fantastic quality and customer service

I kept seeing adverts pop up for sugarhill Brighton, I’d never heard of them before prior to these adverts. Ordered a jumper in two sizes for choice. Arrived the very next day, this is what real next day delivery is!
Quality of jumper is fantastic and the detail of the design is fabulous. I returned the unwanted size via Royal Mail with a returns label. This was during the Royal Mail strikes. Package got held up but I was given a refund as soon as I provided proof of postage. Fantastic customer service - thank you.
I wouldn’t hesitate to order from them again and I highly recommend them.

22 de diciembre de 2022
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thank you for the kind review! We are very glad to hear that you've had such a good experience 🥰

Valorada con 5 estrellas sobre 5

I absolutely love this company!

I absolutely love this company!! Jumpers are fun and well made. Customer service is excellent as well and I love that they donate towards planting a tree with every order. Keep up the great work!!

3 de febrero de 2023
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thanks so much for your lovely review! We are very glad to hear that you've enjoyed shopping with us 🌺

Valorada con 5 estrellas sobre 5

First class service,

First class service,
I had a query, which the company didn’t have to help with.
On Fri I called, and Emma dealt with the query, couldn’t have been more helpful, and resolved my query.
The company have been a pleasure to deal with. Thankyou

3 de febrero de 2023
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thank you for the kind review! We are very glad to hear that you've had such a good experience 🥰

Valorada con 5 estrellas sobre 5

Sugarhill is the best!

Brilliant customer service. Fabulous, quality clothing. Gorgeous designs.

2 de febrero de 2023
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thanks so much for your lovely review! 🌺

Valorada con 5 estrellas sobre 5

Excellent delivery, items and Customer Service.

I've got a few things now from Sugarhill. The delivery is fast! The items are brilliant, and customer service second to none. I returned 2 items to them over christmas/royal mail post strikes, and they never arrived, but Sugarhill refunded me anyway, using my proof of postage. No messing, and done fast! Thanks Sugarhill (and Emma!)

13 de enero de 2023
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thanks so much for your lovely review! Its great to hear that you kept the postage receipt and we were able to resolve the situation for you! 😊

Valorada con 5 estrellas sobre 5

Lovely clothes

Lovely clothes , fab company , highly recommend !

11 de enero de 2023
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thank you so much for your kind review! 🥰

Valorada con 5 estrellas sobre 5

I made a mistake and Emma helped me to…

I made a mistake and Emma helped me to solve It. Thank you very much for your help and support!!
I love my shirt!!! 😍

9 de enero de 2023
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thanks so much for your lovely review! We are very glad to hear that you've enjoyed shopping with us 🌺

Valorada con 5 estrellas sobre 5

The amazing Emma

I've purchased a number of jumpers and dresses from Sugarhill Brighton over the years and have always been impressed with the quality of the items, ease of purchase and speed of delivery.
One item in my most recent order had a fault so I got in touch with the lovely Emma in customer services. I really couldn't be happier with the service I received. Emma emailed me all the details I needed to return the item and has already arranged a replacement to be sent. There is absolutely nothing more that she could have done for me.
I am a very happy customer and will continue to support this great business

9 de enero de 2023
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thank you so much for the kind review! Offering high quality clothes and friendly customer service is our pleasure 😊

Valorada con 5 estrellas sobre 5

Lovely company to deal with

Lovely company to deal with. Gorgeous quality products. Customer service is excellent and big shout out to Emma who very efficiently sorted out my query. Free postage and returns is a bonus these days and encourages me to place more orders. Keep up the good work!

9 de enero de 2023
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thank you for the kind review! We are very glad to hear that you've had such a good experience 🥰

Valorada con 5 estrellas sobre 5

Amazing quality clothes and service

The clothes are amazing quality - especially the knitwear. My Dad worked in fashion and always compliments the high standard. Customer service is exactly as you'd want, helpful and friendly. Really can't rate Sugarhill Brighton enough; I always get compliments when wearing their clothes. And packaging is all eco friendly - no plastic!

5 de enero de 2023
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thanks so much for your lovely review! We are very glad to hear that you've enjoyed shopping with us 🌺

Valorada con 5 estrellas sobre 5

Great returns policy

The dresses I ordered are lovely, as advertised and great quality, and arrived in good time considering all the strikes. Unfortunately one was too big, but Sugarhill were great - providing an extended returns period over Christmas and providing a ready-to-stick returns label in with the order. Couldnt have been easier!

29 de diciembre de 2022
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thank you for the kind review! We are very glad to hear that you've had such a good experience 🥰

Valorada con 5 estrellas sobre 5

I absolutely love the clothes at…

I absolutely love the clothes at Sugarhill Brighton. Great quality and great value. Quick delivery and amazing customer service. I would recommend that everyone should have Sugarhill Knitwear.

30 de diciembre de 2022
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thank you so much for your kind review! We are very happy to hear that you love our knitwear as much as we do 🥰

Valorada con 5 estrellas sobre 5

I forgot to put my 10% discount code…

I forgot to put my 10% discount code down on my purchase from Sugarhill, I sent email explaining what I had done, my email was promptly answered by a lovely lady called Emma, who reimbursed for my 10% this sort of attitude makes me want to shop on a regular basis with this company, because they obviously care about customers.

29 de diciembre de 2022
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thank you so much for the kind review! We absolutely do care about our lovely customers 💛

Valorada con 5 estrellas sobre 5

Brilliant jumpers & excellent customer service

Brilliant jumpers that are a bit different to your boring plain jumpers, lovely material and perfect fit. Have definitely bought too many but couldn't decide between them so had them all!
Prompt delivery and excellent customer service from Emma, would certainly recommend!

29 de diciembre de 2022
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thank you for the kind review! We are very glad to hear that you've had such a good experience 🌺

Valorada con 5 estrellas sobre 5

As a new customer I bought a few items…

As a new customer I bought a few items before Christmas and kept all but one which was promptly refunded on 28thDecember. I ordered some co-ordinating items on 22 Dec and received them on 24th Dec. I kept 8 of the nine items bought over 3 orders because the fit was very accurate and the quality was actually much better than expected. I will definitely shop here again especially for joggers.

28 de diciembre de 2022
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thank you for the lovely review! We are very glad to hear that you loved our clothes😊

Valorada con 5 estrellas sobre 5

Sugarhill Quality

I was a bit concerned about receiving my order, due to the postal strikes, but after some communication with Emma, she reassured me I would receive my order within 14 days. True to her word, it arrived on the 14th day.
I absolutely love my festive dinosaur jumper, and with the great design, proves a dino is for the New Year, and not just for Christmas.
The dress is fab quality, lined and the pattern is great. I can't wait to wear it.

20 de diciembre de 2022
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thank you so much for your kind review! We are very happy to hear that you love our dinosaur jumpers as much as we do 🥰🦕

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