Sugarhill Brighton Opiniones 

89
•
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Love the clothing. Always good quality and the designs are unusual. Only qualm is usually I size up from what I would normally buy but once you get used to that you know going forward. The odd time I... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

I absolutely love SHB designs but recently I’ve had real issues with the quality of clothing. I’ve had 2 different items literally coming apart at the seams after one wash. I don’t know if it’s the fa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The clothes are amazing quality - especially the knitwear. My Dad worked in fashion and always compliments the high standard. Customer service is exactly as you'd want, helpful and friendly. Really ca... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I love the cuts, styles, and colours of Sugarhill Brighton clothing. Some pieces are definitely better quality than others, so it’s worth checking the fabric before you buy. Always make sure you're... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de ropa para mujeres

Escrito por la empresa

At Sugarhill Brighton, our mission is to design clothing our customers love to wear, produced in an ethical and sustainable way, enabling us to support social and environmental causes close to our hearts. 2% of every sale is donated to social and environmental causes, and a tree is planted for each order made. So far, with our customers support, we have planted over 165k trees! We love what we do, designing something that adds a little sunshine to your day. By shopping Sugarhill Brighton, you make it possible for us to keep making important stuff like dinosaur jumpers and dresses with pockets (pockets are everything) but also help us do our little bit to support other people, animals and our planet.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

89 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(89)

6 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Emma at Sugarhill Brighton has been so amazing helpful.

Emma at Sugarhill Brighton has been so helpful. I was waiting for a package which got caught up in the Royal Mail strikes. Emma was quick to respond provided updates and a great outcome for something which really wasn't due to Sugarhill Brightons service at all. Thank you Emma. Would highly recommend the service and products.

20 de diciembre de 2022
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thank you for the lovely review! We are very glad to hear that you've had such a good experience 😊

Valorada con 5 estrellas sobre 5

Brilliant customer service! Beautiful clothes

Unbelievably helpful and amazing customer service. I spoke with Emma on the phone and she corrected my silly mistakes without any fuss! Clothes delivered so quickly and the clothes are brilliant quality! Will remain purchasing from sugar hill x

15 de diciembre de 2022
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thanks so much for your lovely review! We are very glad to hear that you've enjoyed shopping with us 🌺

Valorada con 5 estrellas sobre 5

Great clothes, amazing customer service!

I brought a few items from Sugarhill and was very impressed with the quality and style of the items. Beyond the clothes the customer service and contact was exceptional. I am grateful to Emma and the effort are went to for me. Absolute superstar!

14 de diciembre de 2022
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thank you so much for the kind review! Offering high quality clothes and friendly customer service is our pleasure 😊

Valorada con 5 estrellas sobre 5

Wonderful Clothes

Wonderful Clothes, fast delivery,easy returns and when you have a query a real person answers them. Highly recommend.

14 de diciembre de 2022
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thank you for the lovely review! We are very glad to hear that you've had such a good experience 😊

Valorada con 5 estrellas sobre 5

Great company with great products.

Amazing quality items. So fun su and innovative! Great customer service. Been using them for a few years now.

14 de diciembre de 2022
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thank you so much for taking the time to leave us a lovely review! 😊

Valorada con 5 estrellas sobre 5

This company has excellent customer…

This company has excellent customer service. I had a small problem and they took care of it immediately and to my satisfaction. I will definitely order from them again! Thank you Emma and the team at Sugarhill Brighton!

1 de diciembre de 2022
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thank you for taking the time to leave us a lovely review! We are very glad to hear we were able to help 😊

Valorada con 5 estrellas sobre 5

Fast response and no quibble solution. Thank you!

Quick response from Emma and reimbursing a price discrepancy immediately without any faff. It was a pleasant-enough surprise to receive the discrepancy at all (with all different sale prices on different days) but also without having to wait for my clothes to be returned etc etc as it might have been. Impressed, thank you and love the jumpers too! X

25 de noviembre de 2022
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thank you for the lovely review! It's great to hear that we were able to fix the issue you had. Offering fast and friendly customer service is very important to us! 😊

Valorada con 5 estrellas sobre 5

Helpful, Amazing Quality, and Sustainable...plus dinosaurs!

Emma was incredibly kind and helpful with my purchases! I absolutely LOVE, LOVE, LOVE all of the sweaters I got! I am obsessed with dinosaurs 😊, and I am so happy that I have finally found a store that has amazing quality, the CUTEST designs, and even more importantly is sustainable!
Thank you to the Sugarhill Brighton team for everything you do!

23 de noviembre de 2022
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thank you so much for your kind review! We are very happy to hear that you love our dinosaur jumpers as much as we do 🥰🦕

Valorada con 5 estrellas sobre 5

Great quality and tailoring

I am thrilled with the quality and cut of the garments I received from Sugarhill. Great value for money, quality fabric, realistic sizing and flattering tailoring. Speedy delivery too. I would definitely recommend.

28 de octubre de 2022
Opinión espontánea
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Respuesta de Sugarhill Brighton

Thanks so much for your lovely review! I have passed on your terrific feedback to our design team. We always love to hear from customers about how they feel in our clothes 🌈

Valorada con 5 estrellas sobre 5

Such a lovely company to purchase from.

I have ordered from Sugarhill quite a few times now - I must say, the sizing is perfect, and they always offer advice on their product pages about the item's fit, which is always spot on accurate. They package the garments beautifully, and send them promptly via Royal Mail. To this date, I've never had a problem with them, and any correspondence has been oozing positivity and care. Really fantastic company, and one that I will continue to support.

16 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Gorgeous designs and great quality

I'm a long-term fan of Sugarhill Brighton and have several jumpsuits and dresses from them. I'm so impressed by the gorgeous prints but most of all the high quality of the fabrics. I never need to worry about anything shrinking or looking odd once I've washed it and I've had several of their jumpsuits as favourites for years now.

I always get compliments whenever I'm wearing a Sugarhill outfit and they're always so colourful and cheery!

I also really appreciate the steps they've taken with their packaging to be more sustainable including using compostable bags for clothes and recyclable paper packaging for shipping. Very impressive!

I'll continue to shop here as long as my bank balance allows it 😄

19 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

What a fab company

What a fab company. I recently purchased a shirt but the ribbon neck tie was missing. They just sent me a new one snd told me I could either send the old one back, keep it or donate to charity. Two days later the new shirt turns up. Can’t fault them.

11 de marzo de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Nice items, jumpers a bit overpriced.

Very nice items, with lovely designs. Delivery was fast - I have one item to return so will see how that goes.

I will say, I shopped in the sale and to be honest the prices are a bit too high when not on sale. The jumpers are nice, but not worth £50-£60 each at full price.

If the prices were a bit lower I would probably shop here much more frequently. But at the moment the full prices are a bit too high for me.

To be clear in terms of feedback, its not because I can't afford £50 for a jumper (I'm fortunate that I can), but because I don't feel the quality is SO high that it's worth that much.

I think if there was another reason for the high price (organic, more sustainable etc) it might be worth it. I'd be comfortable paying about £40-£45 for the jumpers as they are (hence why I shopped the sale and will wait for future sales to shop again).

31 de enero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fabulous customer service and products

So I've purchased a few Sugarhill pieces via Wolf and Badger before but this has been my first time purchasing directly. The quality of the items are superb, they're not cheap but you really are getting what you pay for.

My reason for this review though is I had a need to contact Customer Services and I was so impressed with their response - I couldn't have asked for more! I'll only be purchasing direct in future due to the experience.

10 de enero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

5* customer service

I had a bit of a mix up with my order and Sugarhill sorted it very promptly.

Quality and true to size shirt. I ordered the space themed catrina shirt and it’s the happiest pattern I’ve ever seen on a shirt. Can’t wait to wear it for an upcoming job interview.

I cannot fault the service- emails sent to them were replied to straight away. Customer service is definitely above and beyond.

Big Thankyou to Them

13 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent company

I have had several items from Sugarhill Brighton this year and l am very happy with my purchases. The quality of the fabrics are excellent and the designs are unique. The fabric and packaging are sustainable and eco friendly. I prefer to pay a bit extra for quality and have never had any issues with delivery or returns.

19 de septiembre de 2021
Opinión espontánea
Valorada con 2 estrellas sobre 5

Very pricey for the quality

Very pricey for the quality. I ordered a dress that was reduced to £48 but when I received it and tried it on I noticed it was lob-sided, it was longer at one side. I therefore returned the dress but three weeks later & no refund. I will definitely not order again from this site due to this. I know you stated you are a small team but three weeks is simply too long, if you can get orders out within the day surely a week is ample time for a refund unless everything you sell is returned…

30 de julio de 2021
Opinión espontánea

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