Swansway Motor Group Opiniones 

8400
•
TrustScore: 4 sobre 5

3,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Five start service by Danny in service /parts . Pleasant friendly and attentive. Kept me informed of how long I would need to wait and ensured I had drinks and biscuits. I was having a particularly h... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have an Audi Etron which I have had some issues with, not bought from Preston Audi but I took it there for the warranty work, dealt with Kieran in the service department, a credit to this company. T... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

When you contact company over a car , I made an offer expected a come back and get totally ignored, even cst service kept saying someone will be intouch if this is pre sale god help after sales. When... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Swansway Garage Preston. Big shout out to Chris Reid. Best customer service experience we’ve had in a long time. Made purchase easy and seamless. All issues dealt with immediately and everything c... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Concesionario de autos
  2. también en la categoría
  3. Servicio de automóvil
  4. Tienda de accesorios para automóviles
  5. Tienda de neumáticos
  6. Tienda de reparación de automóviles

Sobre Swansway Motor Group

Escrito por la empresa

Hello, we're Swansway Motor Group. With over 50 years' experience in helping people find and service their vehicles.

As a family owned and run Motor Group it really matters to us what our customers think.

We're as passionate about giving great customer service as we are about motors.

Whether you're buying or servicing your first car, or your hundredth, we want to give you the same fantastic service every time!

Search Vehicles in Stock Get a Free Valuation Book a Service / MOT Search Motability Vehicles

Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

8 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 93% de las opiniones negativas

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3,9

Todas las opiniones

(8400)

176 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I'd endorse Stafford Audi because very…

I'd endorse Stafford Audi because very helpful and pleasant Marcus was brilliant with help through the whole process

27 de diciembre de 2025
Opinión espontánea
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Respuesta de Swansway Motor Group

Hello, thank you for taking the time to leave this lovely 5 star review!

Valorada con 5 estrellas sobre 5

I'd recommend Stoke Audi because no…

I'd recommend Stoke Audi because no nonsense friendly service and most importantly a great deal.

18 de diciembre de 2025
Opinión espontánea
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Respuesta de Swansway Motor Group

Hello Andrew, thank you for the 5 star review. It is fantastic to hear abut your great experience with Stoke Audi.

Valorada con 5 estrellas sobre 5

excellent service and handoff

excellent service and handoff, no complaints whatsoever

5 de enero de 2026
Opinión espontánea
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Respuesta de Swansway Motor Group

Hello Sian, thank you for taking the time to leave this lovely 5 star review!

Valorada con 5 estrellas sobre 5

What a car dealership should be.

I have waited five weeks for my local BYD dealership to arrange to look at a problem. Swansway sorted it the next day, charged and washed the the car to boot. Excellent customer service. Sam and Katrina are outstanding so please ask for them.

8 de enero de 2026
Opinión espontánea
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Respuesta de Swansway Motor Group

Hello Pete, thank you for taking the time to leave this lovely 5 star review.

Valorada con 5 estrellas sobre 5

Amazing Experience

From the moment we walked into the dealership we were given an outstanding level of service by Alex Hill he qualified our needs,took us on test drive and put together a deal to purchase a New vehicle and deliverywas arranged with regular updates and communication.

7 de enero de 2026
Opinión espontánea
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Respuesta de Swansway Motor Group

Hello Adrian, thank you for the 5 star review! It is fantastic to hear about your great experience.

Valorada con 5 estrellas sobre 5

My experience at Motor Match Crewe was…

My experience at Motor Match Crewe was positive because everyone in the showroom was very professional very friendly and helpful without being pushy .

19 de diciembre de 2025
Opinión espontánea
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Respuesta de Swansway Motor Group

Hello Keith, thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Really great service

Really great service, they made me feel like a valued customer.

30 de diciembre de 2025
Opinión espontánea
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Respuesta de Swansway Motor Group

Hello, thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Carlisle Audi provide great experience

Carlisle Audi provide friendly, professional, expert service throughout the whole process of buying a car. Great sales executive by the name of Luke made the whole process easy and stress free. He is knowledgeable, personable , professional and polite. Highly recommend.

23 de diciembre de 2025
Opinión espontánea
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Respuesta de Swansway Motor Group

Hello, thank you for taking the time to leave this lovely 5 star review.

Valorada con 5 estrellas sobre 5

Stafford Audi great experience

Stafford Audi staff were good because . From the first moment I enquired about the Q3 i was kept up to date , my questions where answered, and when I rang and Martin wasn't available I always got a call back within a reasonable time . There was no pushy salesperson. I was made to feel decisions was down to me and not forced . Would buy again from this dealership There was a issue with the car when we went to pick it up , this was sorted out straight away.

29 de diciembre de 2025
Opinión espontánea
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Respuesta de Swansway Motor Group

Hello Simon, thank you for taking the time to leave this lovely 5 star review.

Valorada con 1 estrellas sobre 5

Extremely Disappointed with Service and Professionalism

I am beyond disappointed with the lack of service and professionalism I’ve encountered both during and after the sale of my vehicle.
To begin with, I was shocked to learn that the car I purchased had no service history. After spending my hard-earned money on what was supposed to be a high-quality vehicle, this is completely unacceptable. I trusted that a reputable dealership, especially one affiliated with the Audi brand, would either ensure the necessary servicing was completed or, at the very least, inform me that the car’s service history was expired. The fact that this wasn’t communicated to me is a massive oversight and a serious failure on your part.
What makes matters worse is the months of frustration I experienced trying to get clear answers. After multiple phone calls and emails, I was left in the dark with no regard for my time or the money I invested. It felt as though my concerns were being ignored, and I was actively avoided when trying to address the issue.
But this isn’t even the worst part. During the sale process, I traveled all the way from Scotland, expecting the car to be ready at the agreed-upon time. Instead, I was met with continuous delays, changing dates, and a complete lack of communication from your side. Despite explicitly mentioning that I had a tight schedule and needed to leave at a certain time to get back for work, I was left waiting with no updates or any regard for my situation.
From start to finish, this has been an awful experience. As my first time purchasing a higher-end vehicle, I expected far more from a dealership with such a supposedly strong reputation. Unfortunately, I have been left completely dissatisfied and disillusioned with the whole process.
I will be sharing this experience in my review, as no customer should ever have to endure such poor service and lack of respect. This situation is a clear example of how not to treat your clients, and it’s painfully obvious that your dealership’s care for customers ends once the sale is made

30 de diciembre de 2025
Opinión espontánea
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Respuesta de Swansway Motor Group

Good afternoon Charli,
Thank you for your review.

I have passed your feedback to the Sales Manager, who will look into your concerns and make contact with you to discuss the points you have raised.

Thank you for bringing this to our attention.
Sharon - Swansway Motor Group

Valorada con 5 estrellas sobre 5

Recently purchased a car

Recently purchased a car and was very appreciative of the honest advice and guidance throughout. Always followed up quickly via email or phone. Previous dealings with company cars for service etc always got excellent service.

1 de diciembre de 2025
Opinión espontánea
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Respuesta de Swansway Motor Group

Hello Stuart, thank you for taking the time to leave this lovely 5 star review! We are delighted to hear about your great experience.

Valorada con 1 estrellas sobre 5

Swansway Audi Crewe, what a disgrace

I decided to purchase a new key for my car so went to Audi Crewe. The experience when ordering and paying for the key was without any issues but when I went into Audi to have the key coded to my car I had the single worst experience from any dealership that I have ever had.

Audi Crewe attempted to charge me twice and when I asked to speak to a manager so I could complain the manager I spoke to was nothing short of flippant, aloof, negligent, threatening, gaslighting and even tried to square up to me, all in all a disgusting human being, I shall await an apology and will begin to take this complaint further.

In short I would ask anybody to not use Audi Crewe, they charge way too much for parts and labour and some of their staff are obviously inept, to the point of ripping customers off and trying to make them pay twice

24 de diciembre de 2025
Opinión espontánea
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Respuesta de Swansway Motor Group

Good Afternoon Jon,
Thank you for your review.
We have spoken with senior management within the dealership, who have confirmed that there was a miscommunication between the Parts Department and the Service Team. This led us, in error, to request payment for the coding twice. The manager has confirmed that when he spoke with you, he apologised for this mistake, and we can assure you that only one payment was taken.

Once again, we would like to sincerely apologise and thank you for bringing this to our attention. Your feedback helps us learn and improve our processes to ensure this does not happen in the future.
Sharon - Swansway Motor Group

Valorada con 5 estrellas sobre 5

Excellent experience

Great discussion concerning the part exchange. Was supported with lots of extras, and never felt any pressure to buy. Very happy all round.

23 de noviembre de 2025
Opinión espontánea
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Respuesta de Swansway Motor Group

Good Afternoon Sylvia,

Thank you for your 5-star review. Your comments are greatly appreciated, and we will be sure to share them with the team.

We truly value your custom and look forward to welcoming you back in the future.
Sharon - Swansway Motor Group

Valorada con 5 estrellas sobre 5

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

I recently purchased an Audi A1 from Motor Match Stockport and the whole experience was excellent. From start to finish, the process was smooth and straightforward. The staff were very informative and helpful, making sure I had all the details I needed without ever being pushy.

A special mention goes to Charlie, the sales agent, who made the experience stress‑free. He explained everything clearly, answered all my questions, and ensured the purchase was handled quickly and efficiently.

I’m delighted with my new car and would highly recommend Motor Match Stockport — especially Charlie — to anyone looking for a professional, easy, and friendly car‑buying experience.

14 de diciembre de 2025
Opinión espontánea
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Respuesta de Swansway Motor Group

Hello, thank you for taking the time to leave this lovely 5 star review! We are delighted to hear about your great experience with Motor Match Stockport and we wish you many happy miles in your Audi A1.

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