Swansway Motor Group Opiniones 

Just a good all round experience.

Lancashire VW van Centre review, My driver’s door developed a hinge fault whereby it wouldn’t lock & swung open on left hand corners. (dangerous I thought)- I love my T6 & have always paid their premium prices to get documented repairs & service history. Keith kindly got me an appointment to get this fixed leaving the vehicle whilst on a 2 week holiday. I can honestly say the customer service process & delivery is shambolic just now. Nobody answers the phones – I sat paying £2.50 a minute from holiday listening to hold music on numerous occasions as they don’t reply to emails. Before going on holiday I told both Raj & the service manager that even if the door hinge is an intermittent fault, it’s too risky not to fix it. The email from Raj said its not faulty now it has rectified itself so monitor it. I came to collect my vehicle 18 days later & the door swung open & wouldn’t lock. As is the case – I had commitments both family & some urgent charity work for Ukraine to do, but nobody seemed interested. They sent me home in a small van which needed fuel & AdBlue.
Whilst my van was there, other work to the tune of £1100 was completed but not my door. I had a gearbox end cap that was cracked which was done by the garage in 2022. It was on record but not urgent & that they would fix it but this time they charged £380 without vat for a part costing £10.85. I will query that. Answer & quote – I don’t know what that is – things break.
13 sent emails to Nichola Walters Senior Service Advisor 8 emails to Raj Service advisor - numerous unanswered expensive phone calls. Promised updates & callbacks not given.
Lancashire VW centre you used to be a lot better than this – when Mark Holderness was in charge this did not happen.
Finally picked my van up after fixing the latch/hinge (thank you finally) absolutely filthy everything in the back was all over the place – test drive must have been intense.

The staff at BYD Chester were good because everything was sorted within a week and a half from putting a deposit down on the car with good rates on pcp

The car i wanted it had some problems but they gave me similar car to drive around until mine was fixed and they ket me updated with every step

From the moment I first enquired about my new car Darren was very professional and courteous and kept me informed about everything was really pleased with the service and my new car

Bought a new van from the dealership and being far from local they couldn't have been more helpful to get me my van .5 stars

I'd recommend BYD Crewe to a friend because the service was absolutely brilliant. I'd been shopping around for some time. I really didn't expect the deal I was offered it amazed me at how cheap these brilliant designed cars are.
The 7year warranty us an extra bonus.
Olivia also went above and beyond to make sure I wasn't left with no car when mine went back early.
I will definitely recommend them to anyone.

My Audi Q4 Etron was on charge overnight and when I went to the car in the morning I could not gain entry as the 12 V battery was completely flat. The car is only eight months old and done 5000 miles. The Breakdown technician said there were several faults and it needed to go into the dealership so I took it into SwansWay Blackburn .They tested the battery and said it was 96% and could find no problem. They didn’t seem to have a clue as to what had caused the battery to completely drain and was asking me to collect the car without any diagnosis. Probably the most disappointing service I’ve ever had from an Audi dealership at Blacburn. I was without the car for a morning when it broke down and then it was in the dealership for a full day and no courtesy car was available. So much for a £60,000 premium Audi car.

We bought a BYD dolphin surf a couple of weeks ago and Chris Loynton was very helpful from the start, with good knowledge of the vehicle. Professional and efficient service. Many thanks

My husband and I placed an order with Perry’s Bolton for a Cupra Terramar in August 2025. We had agreed that the delivery date would be March/April 2026 to correspond when our current vehicle needs to be returned.

Perry’s Bolton was closed and the order was then transferred to Swansway Oldham. A couple of days an ago my husband received a phone call that the vehicle had been delivered and needed to be collected. My husband tried to explain the situation whereby we had placed the order for early next year and our order form states estimated delivery date for 31/03/2026.

We have been advised that we can either collect the vehicle 3 months earlier than agreed (and pay for an extra vehicle). Or we can order a new vehicle with Cupra
Oldham with an estimated delivery or 4-6 months. This would mean we would potentially be without a vehicle for 2 months.

I have contacted Perrys who have advised me that the order was passed to Oldham with the March delivery date. I have contacted Cupra who had advised that they don’t get involved until the vehicle has been collected.

My husband has been contacted again today and has basically been told that if we don’t collect the vehicle that we will lose it. I fail to see how this is a reasonable solution for an internal communication error that we as customers have nothing to do with.

I appreciate that Swansway have been passed the order, but they have done nothing to try and accommodate us, or acknowledge that we have an order form which states that we weren’t expecting delivery until at least March.

Great experience from start to finish from a highly experienced and on-the-ball sales executive - Mark France. Couldn't recommend him and Stafford Land Rover more highly. Top job all round !

Easy to deal with, quick response and very well looked after!

Volkswagen Van Centre Lancashire staff were good because I had an extremely positive experience in dealing with them. Jake Shaw is an excellent young Trainee Salesman and he has a good way with customers. He was very professional, polite and friendly and nothing seemed to trouble him during my buying experience. I had many questions for him. He answered emails promptly and got back to me when he said he would. He handled my queries with ease including requests for videos and photographs of the vehicle and Truma parts to help me source the correct gas bottle. He also negotiated a good price for my trade in campervan compared to another dealer with a similarly specced vehicle. I'm susprised that he is a Trainee Salesman as he comes across far more mature and experienced than his title suggests. I found him to be an excellent ambassador for Swansway at VWVC Lancashire. I'd happily deal with him again and would recommend him to friends and colleagues.

Dealing with sales exec, Rhys, very helpful and very konwledgable.

All through the sales process Stafford Land Rover kept me informed of progress, once the car arrived at the dealership the handover was quick and efficient.

Like many people we find researching and then buying a car quite a challenging process... we decided to replace our previous SUV with an Audi Q5. Audi Stoke, although not the closest, seemed to have the best deals... we initiated contact and to give Audi Stoke their due, they were not pushy and proceeded to give sound advice and suggestions. As a result we decided to buy a new Q5 S line. On the day of collection we were offered drinks and seats whilst waiting for our contact (Matthew Donnelly) who appeared promptly and he helped make the day very special for us. His approach was courteous and professional and made us feel at ease from the start. The briefing in regards the car was excellent - it was detailed enough but not overwhelming. We would certainly use Audi Stoke again for our next car.

Really good team and the sales rep Rachel did a fantastic job at running me through the vehicle specs. Communication was good throughout however pickup was delayed as the alloys had not been repaired in time

Just the way I was treated very good