Switchd Opiniones 595

Respuesta de Switchd

27 ago 2025

Hi Kelvin,

Thanks for sharing your feedback! It’s great to hear that the switches have been smooth and are helping your budget. That’s exactly what we want, to take the work off your hands while making sure you’re on the best deal.

We’ll keep monitoring the market for you so you don’t have to worry about missing out.

Kind regards
The Switchd Team

Respuesta de Switchd

Actualizada el 27 ago 2025

Hi Tamsin,

Thank you for your feedback. We’re really sorry you had difficulty reaching us. Our team aims to return all calls promptly, and we hope that since speaking with us your query has been resolved and you’re now able to log in without any issues. Please know we’re always on hand if you need further support.

Kind regards
The Switchd Team

Respuesta de Switchd

27 ago 2025

Hi Errol,

Thanks so much for your loyal support over the years! It’s great to hear you’ve found our team helpful and that the deals we’ve secured have made a real difference. We’ll keep working hard in the background to make sure you stay on the best utility rates without the hassle.

Best wishes
The Switchd Team

Respuesta de Switchd

13 ago 2025

Hi Alex,

Thank you so much for your review. We truly value your long-standing support since the beginning, it hasn’t gone unnoticed. We’re pleased to have made finding the best energy deals easier for you, and we look forward to continuing to help you save both time and money.

Kind regards
The Switchd Team

Respuesta de Switchd

13 ago 2025

Hi Roy,

Thank you for the wonderful feedback! We’re so pleased to hear you’ve found our service reliable, efficient, and helpful, and that our team’s advice has been useful in helping you save money. We work hard to make switching smooth and stress-free, so it’s great to know it’s felt that way for you. Your kind words are truly appreciated by the team. We look forward to helping you again in the future!.

Kind regards
The Switchd Team

Respuesta de Switchd

13 ago 2025

Hi Paul,

Thanks for leaving us a review! We’re delighted to hear you’ve found our system works well for you. Our goal is to make switching quick, simple, and hassle-free, so it’s great to know it’s doing exactly that.

We appreciate you taking the time to share your feedback and hope the savings and smooth process continue to work in your favour.

Kind regards
The Switchd Team

Respuesta de Switchd

7 ago 2025

Hi Andrew,

Thanks for the feedback! We're really pleased to hear that the hassle-free setup and automatic switching are delivering exactly what you were looking for. Making it simple to get the best gas and electricity deals, without the need to constantly check or compare.

It’s great to know it’s working well for you, and we appreciate you taking the time to share your experience.

Kind regards
The Switchd Team

Respuesta de Switchd

Actualizada el 7 ago 2025

Hi Tina,

Thank you so much for sharing your feedback. We're glad to hear that our service is delivering on its promises, saving you money, keeping things simple, and maintaining a high standard of professionalism.

Thanks for being a member and supporting our mission!

Kind regards
The Switchd Team

Respuesta de Switchd

18 jul 2025

Hi Arthur,

Thanks for your feedback! We’re glad to hear you found the process efficient and straightforward.

That’s exactly what we aim for. We know deal hunting can be time-consuming, so it’s great to know our approach is making it easier for you.

Here’s to more savings ahead!

Best wishes
The Switchd Team

Respuesta de Switchd

8 jul 2025

Hi Tim,

Thank you for taking the time to share your feedback.

We always use the most up-to-date usage figures when arranging your switch to ensure you’re placed on the most suitable tariff. However, it’s your energy supplier who manages your direct debit and handles any credit refunds. Typically, suppliers review your account every three months and may adjust your payments based on your usage and account balance.

You are entitled to a refund of any credit balance, provided there is at least one month’s worth of direct debit remaining on the account. However, most suppliers won’t automatically process refunds unless specifically requested, as many customers prefer to build up a buffer. While we’re happy to help raise a request on your behalf, the final decision rests with the supplier.

If you have any further questions or need assistance, please don’t hesitate to contact us at team@switchd.co.uk.

Kind regards

The Switchd Team

Respuesta de Switchd

8 jul 2025

Hi,

Thank you for taking the time to share your feedback, and we're genuinely sorry to hear about your experience.

Our system doesn’t take into account whether your account has a credit or debit balance. As a result, the direct debit amount shown in our email about your new tariff may differ slightly from what you're currently paying with your supplier. However, rest assured that it's based on your actual property usage. The switch is always made with the aim of securing the lowest available unit rates and standing charges at the time.

Have you already been in touch with us regarding this? Suppliers are required to honour all cancellation requests made within the 14-day cooling-off period. If you haven’t already, please reach out to us at team@switchd.co.uk with your name and property address, and our team will be happy to investigate further for you.

Kind regards,
The Switchd Team

Respuesta de Switchd

3 jul 2025

Hi Joanne,

Thank you for sharing your feedback! We're so pleased to hear everything went smoothly and that you didn’t have to lift a finger. That’s exactly how switching should feel effortless, automatic, and perfectly timed.

We’ll keep working in the background to make sure you’re always on a great deal, with zero hassle.

Best Wishes,

The Switchd Team

Respuesta de Switchd

3 jul 2025

Hi Alan,

Thank you so much for the 5-star review! We're glad to hear that you’re happy with how we monitor and switch your energy supplier just as promised. Helping you stay on the best deal without the hassle is exactly what we're here for.

Thanks again for trusting us to manage your energy!

All the best,

The Switchd Team

Respuesta de Switchd

Actualizada el 25 jun 2025

Hi Michael,

Thank you for taking the time to leave your feedback. We're sorry to hear that your experience didn’t meet expectations.

At the time of the switch, the supplier we recommended was offering the most competitive rates available, even if the immediate savings felt minimal. We appreciate that the benefit may not have felt worthwhile to you, and we’re currently looking into a possible technical issue that may have affected your experience, our sincere apologies for that.

Providing regular meter readings helps ensure your usage is kept up to date, allowing us to match you with the most accurate and beneficial deals from the start.

We’re always working to improve and hope to offer you a smoother experience next time.

Best wishes

The Switchd Team

Respuesta de Switchd

24 jun 2025

Hi Karen,

Thanks so much for your 5-star review! We're delighted to hear your transition was easy. That’s exactly what we aim for smart switching made simple.

Your support means a lot to us. We look forward to helping you stay on the best energy deals in the future.

Best wishes

The Switchd Team

Respuesta de Switchd

24 jun 2025

Hi Bill,

Thank you for so much for your review. We're thrilled to hear that we could take the hassle out of switching for you and keep you updated throughout the process. Making energy simple and stress-free is exactly what we're here for!

Thanks for being a member and supporting our mission.

Kind regards

The Switchd Team

Respuesta de Switchd

4 jun 2025

Hi Kostas,

We’re sorry to hear that you’re unhappy with the switch. Our goal is always to make sure our members are on the best possible deal, and we’re sorry that we didn’t meet your expectations this time.

Our system is designed to automatically process a switch when it identifies a guaranteed saving of £50 or more. We always allow time for cancellations, but after checking our records, we couldn't find any prior communication requesting a cancellation. Could you please let us know how and when you contacted us, so we can look into it further?

While we can see that a request to pause your Switchd account was submitted on 24th May, by that point the switch was already in progress. It’s important to note that pausing your account doesn’t cancel an ongoing switch it simply prevents future ones from being initiated.

We’d be more than happy to help you get your supply switched back. Please email us at team@switchd.co.uk with confirmation of your earlier request, and we’ll do all we can to support you from here.

Best regards,
The Switchd Team

Respuesta de Switchd

4 jun 2025

Hi Catherine,

Thanks for taking the time to leave a review! We're so pleased to hear you got a better value deal without any of the hassle. That’s exactly what we're here for doing the hard work so you don’t have to.

If there's ever anything else we can help with, just let us know.

Best wishes,

The Switchd Team

Respuesta de Switchd

4 jun 2025

Hi Jo,

Thank you so much for your review! We're really glad to hear the switch went so smoothly you hardly noticed, except for the savings. That's exactly what we aim for: hassle-free switching that just works in the background.

If you ever have any questions or need anything at all, we're here to help.

Kind regards

The Switchd Team

Respuesta de Switchd

23 may 2025

Hi Andy,

Thank you so much for your kind review! We're happy to hear that the switch to your new supplier was hassle-free. Making the process easy and seamless for you is exactly what we aim for.

Best wishes,

The Switchd Team