Telkom Opiniones 

WARNING TO ANYONE CONSIDERING TELKOM.

If I could give Telkom zero stars, I would.

I have been fighting with this company since 13 March 2026, and to this day my issue remains unresolved. I have been paying for a service that I do not receive, yet Telkom continues to invoice me month after month as if nothing is wrong.

I have sent email after email, followed up countless times, provided proof, and exercised more patience than any customer should ever have to.

Every single response is the same: "The matter is under investigation," or "Someone will get back to you." Yet months later, nobody gets back to me. Nobody fixes the problem. Nobody takes responsibility.

What is even more insulting is that while they are fully aware there is an active dispute on my account, they continue to bill me for a service I do not receive. And now I've received a phone call informing me that my account has been handed over to the collections department because I haven't paid.

Seriously?

Why would I continue paying hundreds of rands every month for a service that Telkom has failed to provide? Any reasonable person would question being expected to pay for something they are not receiving.

This isn't just poor customer service—it's months of being ignored, passed from one person to another, receiving empty promises, and getting absolutely nowhere.

Every time I contact Telkom, I'm told to wait a little longer while they "investigate." Apparently, their investigations never end, but the invoices certainly don't stop.

The complete lack of accountability is unbelievable. Instead of resolving the issue, they continue demanding payment and now involve collections, despite knowing the dispute has been ongoing for months. That is completely unacceptable.

I have kept records of my emails, my follow-ups, and the responses I've received. I have done everything expected of me as a customer. Telkom has not done the same.

I am now making this public because every private attempt to resolve this matter has failed. Customers deserve better than this. No one should have to spend months begging for a company to provide the service they are paying for, only to be chased for money when that service isn't even being delivered.

Enough is enough.

Do better, Telkom.

My account is always debited for contributions , today is the 16th i received a notification that my account has been suspended how it that possible when they debit me on the 25th of every, if the debit order return why communicate 20 days later , I’ve logged in to the app it does show payment was received and including my bank statement payment is out of my account

whate a bad experince iam having when claiming a lost phone...been asked rediculars questions and now m being demanded unreasonable axcess fee of R1875...for an android phone...this is an a way of just scaming people through so called insurence for your device...insurence clams shouldnt be another way of fighting stress when claiming for your device that you have being paying insurence for....pissed

It is deeply frustrating to watch what was once a great South African institution collapse to this level, but Telkom’s utter failure to manage its basic operations means it deserves to disappear. Their internal systems, billing departments, and customer service infrastructure are completely broken.

My business has been severely disrupted by a continuous string of chaotic and unlawful actions:

Erratic Billing & Sudden Disconnection: Telkom regularly processes completely arbitrary debit amounts on random dates throughout the month. To make matters worse, they successfully debited over R1,600 from my account on the 25th, only to completely disconnect and suspend my lines the very next day on the 26th without a single notification or warning.

The Insurance Trap: I have tried multiple times to cancel device insurance on equipment that we no longer use. Telkom completely ignores these formal cancellation requests and continuously attempts to debit my account for a service I have repeatedly cancelled.

A Black Hole of Customer Service: Their staff, website, and call center are entirely useless. The website and app reflect different amounts, and every agent you speak to tells a completely different story. You will waste hours of your life on the phone, waiting ages for a call-back that never comes, only to have to re-explain a complex financial history to agents who clearly have no basic knowledge of accounting or telecom services.

As an aircraft dealership, our communication lines are critical to our daily operations. Being unlawfully cut off has hampered our ability to do business and resulted in a direct loss of income.

If this matter is not rectified immediately, we will be seeking legal advice to formally pursue damages for the financial loss caused to our business. Do not trust this company with your business connectivity—they are a sinking ship.

this wifi i have is 15 mbs but it gives 2.6 sometimes 3 if lucky, the reason im leaving a bad review is cus ur wifi is ass

I was really struggling with data connectivity on my IPhone 17 but Alex Harris at Telkom Longbeach Mall was a breath of fresh air. She really made the experience a smooth and painless one. Thank you so much Alex !!! You're a lifesaver.

*Rating: 1/5 – No Installation & No Communication Since April 2026*

I want to help others avoid the same experience I’ve had with Telkom.

I applied for fibre on *29 April 2026* and was told I would be contacted for installation. To date, I am still waiting. No technician has come out, and no equipment has been delivered.

I escalated the matter to Telkom and spoke with consultant Yaska. She assured me I would get a call before the end of the business day. That call never came. I have sent follow-up messages asking for updates, but there has been zero communication from Telkom.

I cancelled with my previous provider, MWEB, expecting Telkom to deliver. Instead, I’ve been without WiFi for months with no explanation and no resolution.

If you’re considering Telkom, be prepared for no updates, no follow-through, and no accountability. I have now started looking at other providers.

*What I expected:* Installation and basic communication.
*What I got:* Silence for a month after escalating a complaint.

Avoid if you need reliable service and support.

Most useless company u can ever imagine,,, i wish there was a minus rating to this company,

I recently joined Telkom and have unfortunately experienced ongoing issues with my account. An incorrect debit was processed on the wrong date, which resulted in my account reflecting as being in arrears.

When I initially contacted customer service, the first consultant I spoke with was helpful, understanding, and reassuring. Following this, the outstanding amount for two months was successfully debited from my account. However, despite payment being made, my account remains suspended.

I contacted customer support again to resolve the suspension and was assisted by a consultant named Nomvula. Regrettably, this interaction was extremely disappointing. Her tone was dismissive and condescending, and she repeatedly spoke over me, not allowing me the opportunity to fully explain my query. When I requested to be transferred to another consultant for further assistance, she continued to respond in an unprofessional manner.

As a customer, I found this interaction disrespectful and unacceptable. Customer-facing roles require professionalism, patience, and a willingness to assist none of which were demonstrated during this engagement. The situation escalated to the point where my call was abruptly disconnected after I requested to escalate the matter and provide feedback on the service received.

I am deeply dissatisfied with this experience and believe it highlights a need for improved customer service training. I will be formally escalating this matter and trust that it will be addressed with the seriousness it deserves.

I was having trouble with a sim card. Over 40 minutes of hold music only for them to say "wrong department " then argue with me that I'm out of tower range. When my dual other Sim works just fine and live 300m from a monopine tower. When she conceded defeat put me on hold 20 more minutes. Only to say there is nothing they can do if the tower is performing poorly. I say its not one sim is fine. She said "eish Angasi" I said why not send me new CP's to reset APNs... yes she decides to do that. She never did. I went into telkom Pavillion and bought an e-sim thinking it'd help. It hasn't the sim is obviously provisioned incorrectly but noone will listen to what I'm saying why can two telkom sims on the exact same data plan contract bought at the exact same time, have totally different signals no matter the primary sim? One full bars 5G one H+?

Billing: i paid my bill in full this month now recieved an new bill for R1500. The statement don't reflect where the spending is happening. They promise a call back... let it ring once then hang up so that now they have a call record "see i tried calling him, he didnt answer"

We had no Wi-Fi connection, after dealing with 3 different people over the phone who couldn't help me (this taken 2 and half days), I got Mr Freeman on the phone. Mr Freeman was professional, calm, well spoken and knew what he was doing. Thank you very much for your wonderful service, keep up the excellent work.

Signed up with Telkom Openserve for a fibre line during January 2026 and received a special valid for six months whereby I am supposed to pay R489 per month for six months and for the remaining six months the full amount of R655 per month which were never implemented. Phone calls after phone calls, e-mails after e-mails and the matter is still not been resolved. I got proof on a Telkom pamphlet that the special is legit and even supply Telkom with a copy of it. Still nothing was done to rectify their own mistake. Handed the matter over to my legal representative for further action. Please STAY AWAY from Telkom Openserve. They are BAD news.

This is now the 3rd time that telkom cut my services, due to them not sticking to the arranged debt order dates. My payment went off last month and now Monday I got cut off due to no payment. But it's not even the end of the month. As my debt order date is the 1st of every month.

Telkom’s billing practices are unfair and create a debt trap. If a debit order fails, the penalty fees are unrealistically high. They retry the debit within the same month, but this time with added rejection fees. If that fails again, yet another penalty is charged. Once you miss a single payment, it becomes extremely difficult to get out of the cycle. Cancellation is just as problematic. Requests are only processed 30 days later, and if you don’t follow up before your contract ends, Telkom automatically rolls you into a month‑to‑month plan without consulting or notifying you. This means you’ll still be billed even after your term should have ended. It feels like Telkom profits more from penalties and poor communication than from actual service. Customers deserve transparency and fair treatment, not hidden traps that keep them paying longer than intended.

Good evening all
My dad was due for an upgrade on his telkom contract
He went to telkom at the Glen they have confirmed that yes indeed the number is due for an upgrade .
He wanted an IPhone ,the manager at the Glen telkom advised my dad to go to the Istore advise them that he is due for an upgrade on this specific number and they will upgrade the phone.
He did as instructed, at the Istore the lady assisting advised that they picked up an error they escalate to Telkom and telkom will resolve the issue
Its now 2 weeks later almost and the issue is not resolved
My dad has escalated to Customer service they did call him and he was advised that the issue is resolved and he can go to istore and get the phone
When he gets to IStore the same issue still persist
Today we went to telkom the Glen again
They advised there is no issue on their side the contract is approved
The istore still has the same issue
The manager then went across to the istore
She checked the system she advised that istore needs to escalate to a manager in telkom ,the lady from the istore has been escalating telkom is ignoring her mails as they are doing with my dad.
Who can assist us at telkom to resolve this issue ?
We have been sending emails to customer service
We have been calling all they do is transfer calls that's all

The network is terrible. I've had calls disconnect several times because of network coverage

Telkom month to month contract the agents are not helpful they tell you they can't help if you want to cancel the contract poor service I'm disappointed with telkom the invoices come different every month they don't explain the contract into details they don't care about their customers they just want money I want to cancel this contract but now I can't because they want thousands to cancel is that fair?

Extrememly bad service. I would not suggest using Openserv at all. They have done a new install which does not work. One week later and it is still not working. Our router has not even been connected as of yet because there is a fault light on the fibre box. You try and escalate to have the technician come out to fix the fault, that should have been done during the initial installation. They still have not come out and will not escalate the call out. Terrible customer service. Not even worth the 1 star to be honest.

I am still waiting for someone from Telkom to get in touch with me !!!

In my life, I have never been so insulted and regretful of putting my trust in a company.
To be told, in a nutshell
"You signed a contract for the account, you need to pay us, whether we provided you with the service or not."
And now, being threatened with legal action, because I refuse to pay for fibre, when NOBODY EVEN INSTALLED THE DAMN FIBRE LINE.
Telkom are blatant, outright criminals, and I will not in a million years use you again.
My business? Gone.
My wife's business? Gone.
Anyone I ever speak to about internet again, will know exactly who NOT to trust.