Telkom Opiniones 

They dnt even deserve a star,im no longer working i called to enquire about my balance because I wanna pay it off,they putted me on hold for 10 mins after tht I went straight to survey.i won't recommend anyone to go to telkom,their service is poor and they lack customer service😡.

Wish I could give 0 stars they deserve negative in fact took my money going into the new year still no voice minutes it’s over a week waiting for it. No communication fuckall. Just useless. Their service is putrid to say the least.

I paid for my Telkom Wi-Fi on the 18th December using the payment method recommended by a Telkom consultant. To this day, the service is still not active.

Every call gives the same excuse: “The payment hasn’t reflected.” I have proof of payment, but Telkom refuses to verify it or activate the service.

Zero urgency, zero accountability, and no concern for customers who have already paid. Being offline indefinitely after following Telkom’s own instructions is unacceptable.

Would not recommend Telkom to anyone

TLDR: 2 faults in 4 days with 10+ calls - all to still not have voice mail that stopped working when recording a new message for the holidays. Closed the fault for no reason - check. Dropped calls either at the point of connecting or in the call when requesting a manager - check. Still without voice mail - check.

Telkom is milking me money after our contract has ended....I tried calling them years ago but still it didn't help , they submitted my name on their lawyers they said I'm owing them and I paid but they are still calling me joooo I don't know what to do with Telkom

Second time getting bad customer service from Telkom in-store and calling for help.Went to a store upgrade contract consultant insure me my prodata will be loaded after 2.That never happened went back the next day he was off one of other consultant check and just casually say it is active. Decided to call customer care same bad service she say to me she see the data is not loaded but instead of helping she tells me I have to go back to the store.
All I want was data of which I pay for .Now I got a email to say we very sorry but complain takes 72 hours to resolve so I have to wait 3 days without data because staff don't do they job.

Wow the service is very poor .And this was not even the first time

Increasing subscription fees without customer consent is POPIA violations... cancelling debit order and then to threaten with collections... this is also a violation... In South Africa, debit orders are legally protected through the Consumer Protection Act and banking rules like DebiCheck, which ensure that companies cannot withdraw money from your account without proper authorization and that you can dispute or stop unauthorized withdrawals.

Telkom South Africa – A Completely Avoidable Disaster in Customer Service

I honestly don’t even know where to begin with Telkom at this point. The level of incompetence, confusion, and pure disregard for customers is actually shocking.

I reinstated a number and was clearly told that I must wait until the 5th for Telkom to generate a statement/invoice that contains the information required to complete a port-out. Simple. Straightforward. A standard process.

Today is the 5th.

Since early this morning, I have been calling Telkom repeatedly to follow up, and what I got in return was:

Nobody knows what’s going on:
Not one consultant could give me an answer. Everyone is passing the buck, transferring calls, or giving random explanations that don’t even line up with each other.
Nobody is willing to assist
Zero ownership. Zero urgency. Zero accountability. You can literally hear in their tone that they don’t care.

Customer service attitude is unacceptable
The responses I received were honestly nonsensical, unhelpful, and borderline disrespectful. It feels like the staff aren’t trained, and worse — they aren’t even trying. At this point, it’s hard not to call it what it is: bullshit customer service.

Serious impact on a paying customer
I have a client who paid real money to get this line sorted, and they’ve been waiting patiently in good faith. Telkom is now making me look unreliable because they choose to delay, deflect, and act clueless.

A process that should take minutes is dragging for days
All we needed was a statement with the correct details — Telkom’s own requirement. Yet today I’m being sent in circles like I’m asking for something impossible.

Bottom Line
This experience has been extremely frustrating, unprofessional, and completely unnecessary. Telkom needs to understand that their lack of service affects real businesses and real people. When you hold customers’ time and money in your hands, playing games is not acceptable.

I have lost confidence in Telkom’s ability to deliver basic customer service, let alone manage a simple request without turning it into chaos.

At this point, it’s clear the only reliable thing about Telkom is the inconsistency.

Sort this out. Immediately.

Upgrading my mobile contract with telkom through their call centre has been nothing short of a nightmare. Poor customer service. I would recommend for anyone to rather visit the Telkom store than to do this via their call centre who are clueless.

Tried to install fibre optic at our business and two months went by without even a single update. The best part is that they offered us a one month free trial for their LTE package while we wait for the fibre, bundled with a phone line service - NONE of it got activated for that whole month. Then they billed us R 5k for all the installation (which was really just delivery, no technician installed anything) plus one-off fees, plus all the charges after the trial.

We went to a physical branch to try to get everything fixed - got told that: 1. Since all of it was ordered through a clueless sales agent, it therefore is an online order so a physical branch can't do anything about it. and 2. To fix some of the additional hardware issues, the technical personnel was still on lunch break and won't show for at least another hour, and it was 3:00pm at the time?!

Look, if you trust Telkom with ANYTHING, you are 100% a complete, utter brainlet, just like me. Clowns run this business. so if you see anything with "Telkom" labeled on the it, be it a van, a shop, a building - Literally you will be looking at a clown convention.

I'm sharing this review here because I don't know where to share my concerns anymore. Telkom doesn't do anything about my complaint.

Here goes the story...

I had a phone contract (used by my mom) with Telkom years ago, and it ended, on 081 343 2581 Upon my mom saying she no longer was receiving the data anymore, I cancelled the data deal with Telkom, and besides, she has Wi-Fi at home, and she's a pensioner and therefore doesn't really need data.

I started cancelling this by going in the store in Canal Walk, I went there 4x and this is what would happen. A consultant would try and do something on their computer and then tell me they can't cancel it themselves; it needs to be cancelled by a manager. "I'll forward the query to the manager once it has been cancelled; you will get an SMS." Then I don't get an SMS, and the next time I go back, the same thing happens. Until I was told that no one is able to cancel it in store because it's debiting from my business account, I need to call the call center. 🧐 Really!!

The best part of 2025 I have been calling the call center back and forth. I remember one time before I knew that I could actually request a call back, I bought R60.00 airtime, and I ran out of airtime while talking to the agent because she kept putting me on hold. The feedback I receive from the call center is that the phone number is prepaid as I requested, but my question is, why is Telkom still debiting my account to this day??? The number of times I have stopped this with the bank or reversed the debit order I can't even count.

In Dec 2024 when I called in, I was told to pay an amount of R213.40, and they will cancel it immediately for me. I paid. When I called again on 6.03.25, I was told to pay an amount of R320.21. I paid! On 19.03.25, I called again and was told the case has been escalated. Yhooooo!

Ref: 2531537358A another Ref: 86492685 I wasn't taking down references for all the calls I made. The crux was when my name was handed over to the lawyers, and I was told to pay an amount of R1491.70, and I paid it in full on the 26.06.25 TELNA/1224242 TELAH/A1999 but still to this day these lawyers still want me to pay. For what? What am I paying for?

Someone please help me get this nonsense issue off my back, please! I don't know what to do anymore. Why is my name taken to the lawyers, and why is my account still being debited? Just yesterday an amount of R400 was debited even though I had stopped it with the bank.

The dumbest thing I have ever hear of is having to phone to cancel your contract. So if your unable to phone them during their open hours, you can never leave. So they make it super inconvenient, by long waiting queue, etc. to encourage you to give up and just keep paying. Very sly business practice.

They're signals are always poor and and under maintenance im having the worst experience I can't even watch a YouTube video even the adds froze and don't me get started when i want to start working this is the worst place i wont recommend i wish there is a zero star rating please don't use telkom......

Telkom is horrible people. If I can advice anyone cancel this plan go to gums, vodacom or MTN. Telkom will debit your account. And then if you even miss one payment. And stugle to make a payment online because their system is off. And eft payment through the bank is never working. Their customer service people have an attitude I don’t even know how they get paid. And they will email employees that you owe them money. You not even a month behind. I was literally 15 days late with the payment due to their systems not working. Can’t eft. Guess what they also lie in the message stating I owe them R1200. I only owe them R449, and then the scammers take an extra R200 for late payment. However long story short. When I call customer service because this is unprofessional messaging people about someone else’s account especially based on the popi act. And laying about it. I was informed they email the person that because they count the amount for this month and end of the month. However I send the employer proof of my bank account that I have money in my account. I also send her proof of the website when I try to pay via their website it shows I owe R0. And when I pay via the app. I get a message saying unable to process the transaction, we are aware of the issue and aim to have it resolved with a ticket number. Then my boss reply. Just cancel Telkom They are the worst network om Africa. So they think they humiliate a customer. They put themselves in a bad light. And I’ll make sure to leave this review on every platform with the screenshots that I tried to make payments. I wish this bad service on no one. They are worst then MTN. MTN only problem was the network was slow.

Terrible network, there’s always no coverage when you’ve purchased data, I bought unlimited off-peak data and I have to hustle for coverage it’s as though I have no data at all .

I had one of the worst customer service experiences with Telkom today. I called in to set up a payment arrangement, and the first agent, Kwanele, placed me on hold for over an hour after I requested to speak to a manager. When the hour hit—clearly his lunch break—he cold-transferred me back to the queue without saying a word.

I then got through to Thuli Myeni, who told me I must pay 40% upfront before an arrangement can be set up. When I asked to speak to a manager again, I specifically requested not to be placed on hold. When the manager arrived at the agent’s desk, he asked loudly “Is the customer a coloured?” and then laughed with the agent before taking the call. Completely unprofessional and discriminatory.

I explained everything and expressed my dissatisfaction. The manager insisted that my account was with a debt collection agency, which turned out to be false. When I asked him to raise a formal complaint and CC me, he suddenly said he needed to go back to his desk and would call me back. He never did.

Instead, he submitted a complaint without CC’ing me, and the complaints team called me back. I spoke to someone named Gardener, who only acknowledged the issue of the payment arrangement and the supposed debt collection status. I explained everything that happened with Kwanele and the manager, but Gardener showed zero ownership, no apology, and no accountability. He then confirmed that my account is not with an external debt collection agency, contradicting what the manager claimed.

This entire experience was unprofessional, discriminatory, dishonest, and extremely frustrating. No accountability from any level of support, from call center agent to manager to complaints team. Telkom seriously needs to investigate their staff and retrain them on professionalism, ethics, and customer support.

I've had a very bad experience with Telkom. They handed me over to HP and VVM attorneys and when I paid the 25% settlement discount they gave to me through the above mentioned attorneys they turned and said they know nothing about it. I paid up the remaining amount so they could speedy up the process of removing my name from the credit beraux they taking their own time. It's been 2 months now and I can't apply for any credit yet I paid off everything. I would never advise anyone to use Telkom, poor service and they all talk, but no action. #thumbsdown

Very unprofessional and poor service, attitude I got from the management at telkom store cosmo city

Unreliable , very poor service, overall worst purchase ever

Telkom is playing games, even when reporting issues, treating us as if we were grade 1 students. We are experiencing serious Network problems that are costing our business. When we report, they take it as a joke to the point that they just drop the phone while we are still explaining what is happening. I was processing my cancellation, the consultant I spoke to was rude, and he was eating while talking to me