Telkom Opiniones 

The worst LTE service EVER from telkom! We're still not sure what happened at the end of December and Capitec cant answer that also, but the debit order for R834 from telkom didnt go through, even though there were R2878 available in the specific account at the time. Then during January our service was cut off due to non payment, which we didnt even know about, but I can also understand.

The problem came in when we called on 26 January 2026 to try and resolve the issue. We were told that because the debit order didnt go off, we were handed over to telkoms internal debt collectors, debi-check, or something like that, We have been loyal customers of telkom for 5+ years, and all of a sudden we were left feeling almost like criminals after missing only one debit order, and that because of a bank glitch. (Capitec bank statement available as proof that there was R2878 in the account at the time)

We then wanted to make the payment via EFT so that our service could be restored, but the operator told us not to because they already loaded the next debit order double, including a R202 penalty fee, and that our service would be restored on Saturday 31 January 2026.

On Monday 2 February we called again because our service hadn't been restored the Saturday and we wanted to find out why. We then found out that because the double debit order wasnt loaded by telkom themselves, but by debi-check, they would have to wait for payment from them and that this could take up to 14 working days. Also the amount that they loaded were R1251 and not double, so there were still R418+ outstanding, plus the R202 penalty. We then tried to reason with them and told them that we couldnt be without internet for so long but they just kept on insisting that there was nothing that they could do and that we would just have to wait.

After getting nowhere, getting frustrated and angry because of the lack of understanding and incompetence, we decided to cancel everything we had with telkom then and there. We asked what the final amount was that we had to pay and they told us that it was R620 and that after receiving this payment everything would be cancelled. I also remember specifically asking if that was that or if they were going to deduct another debit order again at the end of February and they said no, if we made the payment of R620 everything would be cancelled and that there would be no further charges. We immediately made the payment and received the "Cancellation Order" with ref no. 2751328974A.

Yesterday morning, 26 February 2026, the debit order for R834 went off again and I immediately contacted them to find out why this was happening. They told me, because the account was under suspension at the time of cancellation, and they received our payment from debi-check (their internal debt collectors) only on 11 February 2026, that was the reason why another month was added. Very important to note that we have been without service still since January 2026 and didnt get any further service from them since then.
Obviously we freaked out over this but decided to let it go and to just put this whole nightmare behind us.

But like all the other times we called, the operator that we spoke to sounded incompetent and very unsure of himself and the situation. So today, 27 February 2026, I called them AGAIN and to CONFIRM, because I want to be 100% sure and be rid of telkom forever, but there was yet another surprise waiting. So today I learned that we will be charged once again at the end of March 2026. According to them, because we cancelled on 2 February 2026, this means that our final invoice will only be in the following calendar month!

How is this justice?? We didnt just get up one morning and decided to cancel, we cancelled the service because there was no service! When we tried to resolve the situation and explain what happened, we were met with incompetence and just left stuck with nothing to be done to the situation. Both my wife and I work from home and cannot be without internet, but we were let down by telkom and forced to cancel and look for another service provider that would go the extra mile. All this because of a bank glitch which is still a mystery, and telkom not willing to understand and help their customer.

I had a horrible couple of weeks and for me it is so unfair that we still have to pay R834 for the next two months, and last had service in January 2026. Do yourself a favor and stay away, I would not even recommend telkom to my worst enemy. No wonder they lost so much of the market share to other service providers, at the end of the day it all comes down to customer care!!

I strongly advise anyone against using Telkom Internet. The service is consistently unreliable the signal drops multiple times a day, making even simple tasks impossible. The speeds are a joke compared to what’s advertised; you are paying for performance you will never get.
Customer service makes the experience even worse. Getting help is slow, unhelpful, and often results in no real solution. It feels like the company doesn’t care about delivering the service you are paying for. For the cost, this is completely unacceptable. If you need internet that works when you need it, look elsewhere. Telkom fails on both reliability and support.

Bad service, customer care with a lot of inexperienced and unprofessional consultants. My service was suspended without a reason. No one can make sense of the situation but they are not resolving either. I pay a lot for this madness.

I have never been spoken to so disrespectfully by a service provider in my life. I had the displeasure of dealing with Mogade from the customer service team, and it was an absolute nightmare.

If I could give zero stars, I would. Here is what happened:

I tried to correct her on a detail regarding my query, and she immediately started SHOUTING over me. She refused to let me speak.

Following that, she dumped me on an extended hold with no updates and no refresh. It felt like she just abandoned the call to get rid of me.

I asked for a Team Leader and a callback. She ignored me completely. She did neither.

This woman is rude, aggressive, and offers zero customer service skills. Telkom, please do your customers a favor and ensure Mogade receives serious disciplinary action and retraining on how to speak to people. Absolutely pathetic experience

I canceled my Telkom Fibre account last year in October 2025. Today I am still getting billed. I have been calling and calling. No resolution

Im pissed with telkom. I cancelled my 2 months old sim contract. Their service is very bad with rude agents

I took a 2 year contract and in October Telkom sent me an email to say next month my contract ends. Month end of November, they deduct money and I reverse the money thinking my contract ended. They do debit of 2 months which is November and December, meaning that I have completed my contract. January, debit order happens and I am told it’s a charge for reversing money last year November. So they charged me twice if not mistaken for reversing a debit order. This was never communicated when I took the contract. I believe they do that so that they can benefit from customers. I paid all their charges but I do not wish to ever be a customer of Telkom. So disappointed in their service.

Terrible network that requires endless phone settings to connect. Do not purchase services from this business.

Firstly I purchased a Huawei Pura 70 White in March 2025. Had the handset for almost 8 months when it started getting very hot. Took it to Telkom Store in Mooirivier Potchefstroom on the 3rd November 2025. Got it back 26th November 2025. Had it for a week same thing happened. Made calls to Huawei repair center then Ram fetched it on the 11th Dec 2025. Got it back 6th January 2026. Could not get to use the handset due to the IMEI number. The battery was replaced the lcd was replaced and lastly the motherboard was replaced. Took it back to the Telkom Store in Mooirivier Mall on the 9th January 2026. Spoke the manager Gugu who then told me she will escalate the matter to get the matter resolved. Well till today nobody has contacted me and the handset was still in the store. So how do I know if the handset was ever sent away to be repaired. I called Huawei was told that Telkom needs to replace the handset as it was purchased there. Or is Telkom playing for time so that my warranty is going to expire end of March 2026. This is a R569 a month for the next 3 years. So I would tell people to be very careful when purchasing any handset as Telkom's services are not up to standard. There after service is the worst ever. Now I'm told to wat till next week. So if the store has a manager how come they do not have any authority to sort any issues. I would like my handset to be replaced immediately. I will be stopping my debit order till this matter is resolved. Would anyone who works for Telkom like to be treated like this I don't think so. Was offered a loan phone still waiting since 4th February 2026. Disgusting service.

Telkom is charging me penalty for paying my account early before debit date and when i call i didn't get any assistance with the issue in hand

IF I COULD GIVE LESS THAN 1 STAR I WOULD. Please do yourself a favour and DO NOT under any circumstances use Telkom as a service provider for anything. Ive had the misfortune of using them for my wifi and have had endless issues, and constant unnecessary and unlawful billing from my account. They will charge you for any and everything they can. I do not trust them. Trying to get through to their customer service is enough to want to make anyone jump off a cliff. They don't seem to know whats going on. AVOID AVOID AVOID.

To Telkom Fraud, Customer Care and Management,

I am submitting a formal complaint regarding a fraudulent Telkom contract that was taken out in my name without my knowledge or consent. I only became aware of this when I attempted to upgrade my legitimate Telkom contract and was told that another account already existed in my name, blocking my upgrade.

That moment revealed that Telkom has allowed a second, unauthorised contract to be created using my identity.

This is not a small error. This is a serious failure of Telkom’s legal duty to verify identity and protect customer data under:
The Consumer Protection Act
POPIA
RICA and KYC regulations

Telkom issued credit, services and billing in my name to a person I do not know, without my consent.

Call centre misconduct

When I tried to resolve this through Telkom’s call centre, the situation became even worse.

I was transferred between four different agents, repeatedly told contradictory information, bounced between mobile and non-mobile departments, and left with no one taking ownership of the problem. At one point I was told the account was not mobile, then told it was, then transferred again — in a loop that lasted over 30 minutes.

This was not a misunderstanding. This was systemic failure and negligence.

Telkom took money under a fraudulent contract and then failed to even locate it properly when I asked for help.

Why this is serious

Because of Telkom’s failure:

My legitimate contract could not be upgraded

My identity was used without authorisation

My credit standing is now at risk

I have had to spend my own time correcting Telkom’s errors

This is financial and reputational harm caused directly by Telkom’s lack of controls.

After canceling my Telkom because I am moving to a new complex which already has wifi installed, I requested that they understandably cancel the debit order, that will go off on 1 February. However they insist that you must give a 30 day notice, and although they can edit how much the debit order is and pro rate it for up until the 19th of February, they cannot help me and stop the debit order

If you google "is Telkom service good" the AI will even say it's bad. The reviews are terrible. Everyone is complaining. But they still advertise and boast about themselves? They deserve to be shut down. The business isn't a business, it's a giant scam that advertises everywhere. I hope they liquidate because the amount of trouble they cause people is unnecessary. We need a petition to close them down

My contract deal with Telkom ,

it was a phone and data sim,but now the SIM card doesn't have data anymore but they 500 telkom airtime,so what must I do with so much airtime because I don't need it as I'm using my company phone ?
I officially opened two accounts with Telkom but when I monitor them via my phone app,to my suprise I found 3 accounts and the worst part is that when I try to check these account no 3 ,it not now 😭😭😭😭
My question is one and simple,Who opened account number 3 ? and who must pay it ?

Telkom service is horrible. I feel I have exhausted all channels of escalation without any resolution. From the Telkom branch, call centre agents, and the customer service experience or 180@telkom email that they end up ignoring you.

Since the 25th of Nov 2025 - my sim stopped working. I went to the Sandton City Telkom and they indicated I needed to do a sim swap as my sim is old. I did on the 26th Nov and since then sim has been showing “Service”. I call the call centre and they indicated I need to go the same place I did the sim swap for them to log a ticket / case. I did and the logged it an it was resolved but still I can’t use my sim as it shows “no service”. I have been to the branch over 7 times already and staying in the south travelling all the way to be told there is nothing they can do it’s really unprofessional and bad customer service. They indicated I should do another sim swap and I did still not working for the 3rd time and all I have paid each time.

I’ve been following up since then and even logged another ticket/case and still nothing.

This is very bad experience and has a negative impact on me as this is my primary number and I haven’t been able to transact since as I depend on this number for OTP. If Telkom doesn’t have a better first call resolution and customer experience for loyal clients then I don’t know what people are doing there. For over 8 years being with Telkom on different contract and since November 2025 to-date they still can’t resolve a mere connection issue and everyone seems to to know what to do

This is really bad service and poor customer experience.

This is the worst company ever!
My contract finished March 2025, I moved abroad and visited South Africa in Feb 2025, I went to the store and asked them if I can pay the full amount and close the contract whilst I am there and they said I could not, it has almost been a year and I am still not getting any help closing my contract!!!
Eventually someone reached out and said the contract has been closed and gave me the cancellation reference number, I received the final bill to be paid by 31st December valued R 2.17 showing that all other payments have been received, now they have sent me another invoice as they have apparently not received payment for November.
This is disgraceful and disgusting service.
I have sent more than 300 emails to them just to have this contract closed and I am not getting any help!
Save yourself the stress and frustration and do not choose telkom you will he utterly disappointed

Stay far away. I cancelled my contract and they are still billing me. Absolutely unacceptable. This is by far the worst service I have ever experienced.

Telkom is pathetic we pay so much money monthly yet we still have problems with our wifi

I advice people not to get tellom because its a scam and you will not be happy.

What a bunch of idoits, how can you have poeple working there with no brains! They take money off you're account if you haven't even had internet for 3 months., remove this company!