Telkom Opiniones 

My friend forgot to pay his bill, so his Telkom line was disconnected. I phoned Telkom on his behalf as he is hard of hearing. He made a payment, and we were able to send the proof of payment via my email account. The lady who helped me was very patient and very kind. Sorry, I didn't get your name, but you are a star. I really appreciated your help.

My lines has been restricted for a full week now and 3 days ago I called and the agent told me my lines will be back in 48hrs surprisingly even now my lines are still restricted. What a bad experience with Telkom 🚮🚮

Their network is probably fine if you only access websites within South Africa, but if you try to access web sites in somewhere like the United States, the bandwidth is terrible.

I can run a speed test to servers in Cape Town, and I get 10-15 MEGAbits per second, but if I run a speed test to a server in New York, I get 15-35 KILLO bits per second. If I do this during the middle of the night, I get good download speeds, but as soon as daylight rolls around, and people start using the system, the throughput goes to hell. Clearly they are oversubscribed on their international links.

Forget trying to stream a movie or download a large file during normal hours. I've had to resort to using my cell phone as a hot spot, and that gets expensive.

I’ve been with Telkom for a number of years, and I’ve had a SIM deal with them for the past three years where I’m supposed to pay only R190 per month. Everything was fine until about five months ago, when they started billing me almost triple what I’m supposed to pay for two months in a row.

When I noticed this, I went into the store several times to speak with someone, and I also called the call center multiple times. They informed me that it was because of some subscription I had supposedly signed up for. I told them that definitely wasn’t the case — I’m very careful about pop-ups and ads, and I would never subscribe to anything unknowingly. I’m very vigilant and aware of how easily that can happen.

The lady at the Telkom store asked me to type in a certain code on my phone to check what subscriptions I had, and I did that multiple times. It always showed that I wasn’t subscribed to anything. She confirmed this herself — she said she couldn’t find any active subscriptions and didn’t know why I was being charged extra.

She then logged a complaint and started an investigation. When it was concluded, I received an SMS and a case number confirming that I didn’t owe Telkom anything. But just two days later, they billed me again — this time for R430.

I disputed that amount with my bank because I simply can’t afford to pay that much for a SIM deal that’s supposed to cost R190. Since then, I’ve gone back to the store, but no one there can help me. They all just shrug their shoulders. Every time I call the call center, I speak to a different person who tells me the same thing — that I’m subscribed to something — even though I’ve already been told by Telkom staff that I’m not.

Now, Telkom has billed me R850 this month, which I’ve also disputed, but I’ve started getting calls from debt collectors saying they’re taking legal action against me. This is incredibly unfair, because Telkom actually owes me money for overcharging me all these months. I’m definitely not going to pay money that I don’t owe.

Telkom is the worst company ever!! Firstly I was misled I’m trying to cancel my contract but man it is a mission. It is almost impossible to get through to them via their call centre emails are even worse I don’t even know if there are people that attend to the emails or if it is automated. The staff are rude they don’t know how to do their job, they keep debiting my account I reversed the premiums and they had the nerve to take me to the debt collectors. Apparently they don’t have managers/ supervisors you can speak to they promise call backs within 48h we are on day 10 now no luck. This has been ongoing since March. Telkom has terrible service and there is no standard process that they follow. I would not recommend their services to anyone!!!

I cancelled my Telkom account some time ago, yet they continue to debit my bank account without my permission. They are so underhanded that they even circumvent the bank’s attempts to block future debit orders. I’ve had to reverse payments multiple times, and they keep piling on unjustified penalties.

The cancellation process is confusing and seems deliberately obstructive, trapping customers while Telkom relentlessly pursues their money. This goes far beyond poor service—it’s dishonest and completely unacceptable business practice.

I strongly urge others to stay away from Telkom. They have proven themselves to be deceitful, frustrating, and more focused on exploiting customers than providing service. I hope my next Internet Service Provider is far more transparent and trustworthy.

A perfect example of not paying attention to my gut feeling.
Going against my better judgement I decided to sign-up for a reasonably priced LTE deal advertised by Telkom.
The consultant at the Telkom store Clearwater Xolani appeared to be struggling with the system.
He loaded all my details via the system, then asked me to complete a form manually as it appeared the system was down and then returned to the system again. We were finally handed the modem and said all was in order.
The Saturday morning we discovered it was not working as suspected. I then contacted the Telkom customer call centre and was informed that the consultant had not activated the package I had signed up for and I need to call back on Monday as she was not able to assist further.
I duly called the Clearwater store on Monday and was informed that Xolani was off sick. Dorcas then informed me the package was activated, and we concluded the call.
I then attempted to download the app, which was not very user-friendly, so I called back. Mpho then assisted me to download the app, to which I then discovered an additional number had been loaded to my account.
I called back again, and unfortunately Nomsa could not assist me over the phone and informed me that I had to return to the store, which is quite disappointing that with all this technology consultants are not able to peruse my profile and figure out what the issue is.
I then duly went into another Telkom store at the Glen. We were greeted by 3 technicians all sitting on their mobile phones.
The gentleman, unfortunately I had not gotten his name, accessed my account and was able to deactivate/delete the additional number erroneously added to my account. Unfortunately they were not able to assist me navigate the information on the new app as the other lady who now also got involved only understood the old app. She then shared the "old" app with me, but I was told I could not access it until I was connected to the modem 🤦‍♀️.
Sadly, very disappointed with the service received from Telkom consultants, as they all appear to have insufficient training on their systems and products, and now I am stuck with a product I am no longer interested in using yet obligated to.

All I can is that Telkom is useless even their customers service line is useless I just wish it can close down its services all over the country because there's no use for it, emagine all the time I am buying data for my daily meetings but its never working at all or should I lose my job first, or you guys will hire me when I lose my job because I can't attend meetings online because of the shitty network, this my money 💰 I bought Telkom because I trust it but it's so useless it's not working aiiii fok mahn.....

In closing Telkom is useless it's a shitty network ever

A very Organized Lady, Zoleka in the Telkom Knysna branch assisted me and addressed all my issues.
Zoleka was very professional and excellent at her job.

Well done and thank you Zoleka.

I strong advise against working with telkom because they are a bunch of frauds who will take money from you but will not deliver the services that you pay for and their customer service people will tell blatant lies if you ask for telephonic recordings yourself

Worst network provider. Struggled for months with billing problems, the kept crediting my account after I cancelled the account. Do not use their service at all. I called multiple times and every agent had a different story about what is wrong.

The network is Bad and I bought 9gog it only lasted for 30 minutes and my phone was on the charger I bought another 3gig the same thing happened 060 216 2923 that is my Telkom number I wouldn’t recommend anyone this network some of us work online if this is going to continue then I don’t see the use of promoting data bundles that u gona steal away from ur own customers

Honestly if I could leave 0 stars I would! Doesn't even deserve half a star. Waiting sooo long for feedback for putting in fibre Every day I call back and ask for feedback because nobody calls, nobody emails or sms's at all been waiting soo long and one agent does everything and then 2 days later call back no apparently" the lady didnt tell me what the monthly cost would be" but I told the agent no she Did tell me and I am aware of it. But nooo she didn't put it on the system what happens then,they start ia NEW application, while I was talking my airtime ran out because I had to wait sooo long ND I've phoned them 4 times before where someone just pick up and end the call. Other time I spoke so long to the agent and I had to wait so long because he was putting me on hold then they ended the call. Didn't think to call me back at ALL. called in again it was a new again "noo the system just went down" had to start again. Then I was told several times that we just awaiting technician to confirm property number I already got the sms from openserve with the B number but technician has to confirm, okay no problem but then I was told it would take less then 5 days etc but then calling back no feedback, again calling back NO FEEDBACK! Totally by FAR the worst service ever. Then called again but I was told that I must actually call back on Saterdag because then technician should be done then they can install, keep in mind the cable is already in the house from the previous tenants we just neet to get a router and activate it. Today is Friday I thought because I had so many problems with them and never get a call or email let me call maybe technicians are done anyway...and also keep in mind that the last call was on Wednesday stating about the Saturday situation I called them now and I was told that the Application was CANCELED YESTERDAY by Craig or something so it's a credit problem but NOBODY SENT AN SMS OR EMAIL and I should've anyway just called them tomorrow, if I could swear on here I would have Several times, I asked why nobody notified me "because we work with more then 100 clients daily" in my mind it's probably because there are so many problems but then when they get the cancelation notification or something there is supposed to be an automated response from them or something Honestly the SHITIEST SERVICE. It's supposed to be TELKOM NO FEEDBACK. COM. TERRIBLE AND UNACCEPTABLE waisted all our airtime and holding so long and cutting lines no feedback several agents etc. UNACCEPTABLE.

I have consistently experienced extremely poor service with Telkom. Every time I have an enquiry or issue, I am forced to put my work aside and spend hours on hold. Calls are either transferred repeatedly between consultants or cut off entirely, requiring me to start the process over multiple times. I requested to move my debit order from my personal account to my business account, as I use my phone for business purposes. I was informed that the only way to change my details or obtain a settlement quotation was to physically visit a Telkom branch. No assistance could be provided via phone or email, which is highly inconvenient and unacceptable in this day and age. I also requested a final settlement quotation multiple times in order to pay my device account in full. I was only ever provided with estimates, and different agents gave conflicting information, some stating the settlement letter would take up to 48 hours to reflect in my inbox, others insisting I must attend a branch in person.
For other matters such as requesting invoices for tax purposes, I was forced to call two to three times just to obtain all the documentation I needed. Even after cancelling my contract, I was advised that Telkom could deduct the full settlement amount from my account without providing me with the actual figure in writing. This is unprofessional, unacceptable, and raises serious concerns under consumer protection standards. After years as a Telkom customer, I am extremely disappointed with the service and accountability provided. I have therefore decided to move all my lines, contracts, and devices to Vodacom.

Telkom will charge you more than what they suppose to charge you. Network is bad and they can’t even give you solutions why you’ve been debited more than what you owe. When you want to cancel the contract they will send you from one person to another suspend your Wi-Fi while they debited your account.

Telkom has bad service, u join a contract with them they make u pay for subscription that add money to them that you didn’t agree with them about it.Im tired of it they are scamming people

Never deal with Telkom. Tech Department is inefficient and useless. Telkom employs people who are incompetent.

I took out a contract and iphone 13 with a R500 dresd your tech voucher and up until today did not receive this voucher and now the people at the zevenwacht branch comes with a lot of stories.

Telkom takes your money but doesn't give the service. They are big enough to treat customers like dirt. I contacted them numerous times, and they said the department refuses to give me a credit. They rob hard-working people of hard earned money. Terrible customer service.

This service provider is a scam and even if there's data you can't even do anything online as the connection is super weak and can't even play a small video ,and if you're lucky the video played then the data vanishes like petrol poured on the ground on a hot day...

Can't even do small tasks even playing a mere game...kak network I would not recommend it to anyone....cheap things have a cache always...I'm disappointed with Telkom ...can't even put my whole disappointment on here cos I'm boiling 😡😡😡😡🤬