Telkom Opiniones 

I tried contacting the company three times over a billing error, once via phone, twice by email and never got a real person or a helpful reply. The call center just looped me around and when I finally got an answer, they deducted money without resolving the issue. It felt like no one was actually in charge. I wouldn't go through this again.

Telkom is a nightmare. You can call and write until you lose your voice and wear out your fingers, and still, there wouldn’t be sufficient help. I have had my prepaid service number with Telkom for over 5 years, and my entire life is linked to this number.

Here’s my problem: I bought this SIM 5 years ago from a local store, and they advised me it was already RICA’d, so I didn’t worry. I’ve been using the SIM without issues until Sunday, 07/09/2025, when my phone was stolen from my house. I understand I was wrong to buy a pre-RICA’d SIM, but here’s what doesn’t make sense: if Telkom won’t give me the number back because it wasn’t RICA’d in my name, then how is it possible that I was able to suspend the number after passing verification for that exact number? How does that make sense? You allow me to block it by passing verification, but you won’t allow me to get it back? Really?

I managed to recover the SIM, but now it’s damaged, so I still lose my number. I’ve been living a nightmare this entire week, and Telkom has done nothing to help my situation—I’ve just been going in circles. If it were up to me, I wouldn’t even give them one star. The service is absolutely pathetic, and they should do away with it altogether.

Telkom billing is KAK. Don't, I warn you, DO NOT USE THEIR SERVICES!!!

Worst customer service of all time they can't be any worse even if they tried. If you ask for a query they can't solve they just drop the line and claim they where disconnected.😡😡

Horrible Customer Service.
I want to raise a how deeply disappointed I am in Telkom.

I have been a loyal customer for more than 4 years, however I keep getting terrible service and I pay a lot of money to Telkom.

I have upgraded my contract via the call centre. I have app**** for the iPhone 15.
I receive the device more that 2 weeks later than my application on the 18th of August. The device was faulty, kept on freezing and battery overheated.

I then asked to the device to be collected in exchange for a different device. The courier came and fetched the device on the 22nd of August.

Since the 22nd of August I have not received any form of communication from telkom to confirm if they have received the device or what is happening with my account. The only evidence I have are numerous calls from myself to Telkom following up everyday and the collection slip from the couriers, they keep telling me the iPhone 15 is still active on my account and in the process of being cancelled, I can only apply for a new device once that order is cancelled. No one can assist me, HOW???

I have went as far as going in store to ask for help but they can’t assist me because I have done the upgrade via the call centre. They cannot cancel the order because I will pay penalty fees.

Up until today, no correspondence to put me at ease. How can it take 3 weeks to cancel and reorder a new device??

If this iPhone 15 shows up on my bill this month, I will sue Telkom. I am not going to pay for a device that I do not have in my possession.

I am deeply upset and as a paying customer, I want a full explanation as to why I am getting such treatment as well as the device I have app**** for.

Telkom billing is unfair and stupid!!! Telkom is not assisting and the bill keeps going up but lines disconnected. every time u call u get a different amount.

Telkom is taking money from my account every 10 days , i spoke to a consultant and he said they wont debit my account since they took so much money from me and i wake up this morning go into my banking app and theres money taken out and its from telkom , these people are robbing me and keep taking money from my account i paid R1600 manually then 10 days later they took 2300 that was the 1st of august and i called they said they wont take anymore money but yesterday on the 5th of August u guys debit me again , is this a scam?

I was charged 3 times absolute disgrace! And they say my account is in arrrears. BS. Is this to pay for their new logo?

📢 TELKOM — WHERE DOES THE DATA GO?!

Just topped up with airtime and data, and within SECONDS it’s gone. No downloads. No streaming. No hotspot. Just poof — vanished.

I’m not the only one. So many of us are experiencing this nonsense and Telkom keeps saying “data depleted correctly” with ZERO explanation.
We work hard for our money. We deserve transparency. We deserve service.

If you’ve had data disappear with Telkom, drop your story below. Let’s make noise.

#TelkomSA #DataDisappears #StopTheScam #SouthAfricaDeservesBetter

Telkom fibre is horrible. When you try to cancel this useless service they put you on hold for over 20 minutes and then transfer you to the next person. Never ever use this provider

My account has been completely mishandled by Telkom, and despite multiple payments, my account is still suspended and I keep receiving legal threats.

📌 End June debit order was not processed – even though funds were available.
📌 I made an EFT on 14 July with the correct reference. Telkom never allocated it.
📌 I sent proof of payment and asked Telkom to contact me, not my mother. They ignored this and harassed my mother about payment – even though I'm the contract holder.
📌 You cannot speak to a person. No working call centre, useless chat bots, broken WhatsApp support.
📌 I’m currently overseas, but no effort from Telkom to assist me.
📌 I then received a legal notice, demanding double my monthly fee. I paid via their attorney’s link – meaning I’ve now paid 3x my bill. Still no update. Still suspended. Still being threatened.

This is beyond incompetent – it's a customer service disgrace. I want my account reinstated, all payments properly processed, and an apology for this disaster.

Telkom, do better.
#Telkom #TelkomFail #CustomerService #SouthAfrica #BillingDisaster #HelloPeter

The worst service provider,i just dont know how i ended up with telkom honestly,been paying my account as usually all of a sudden notice of default judgement,i just cant wait for my contract to end as honestly telkom is nothing but a scam

I have been having alot of problems with telkom as of late. The women who work at telkom do not know ow what they are doing . I have been billed double the amount for my wifi. I should be paying R529 but I'm finding myself having to pay R 1000 just for wifi? What nonsense is this???? Can someone from telkom please sort thos out now.

Erhöhen preise von einen laufenden Vertrag ohne bescheid zu geben

I sent my phone in for repairs at the start of the year and it has been 6 months now and I still have not received it back.

The communication with Telkom Insurance is terrible, which took a month to get anything and for months I have been waiting for my phone or away forward.

I’ve been a loyal Telkom customer for over seven years and have always recommended them to others based on past positive experiences—but after the service I’ve received over the last two months, I’m seriously reconsidering that.

In mid-April 2025, I attempted to upgrade my cell phone contract in-store. The agent encountered a system issue and promised to follow up once it was resolved. A week passed with no feedback, so I followed up myself, only to be told there was still no update. Another week later, I reached out again via WhatsApp, but the agent was on leave and said a colleague would assist. To this day—19 June 2025—I’ve heard nothing further.

In the meantime, I tried to complete the upgrade through Telkom’s call centre on 21 May 2025. The agent was helpful, but again, the system was offline and she couldn’t complete the debicheck mandate. She promised to call me back once the system was working, but I never heard from her. When I followed up on 23 May, another agent said the mandate had been done but the device was out of stock. A few minutes later, she confirmed she could process the order.

On 2 June, I received an SMS confirming that my device would be delivered that day. I stayed home the entire day—no delivery. On 3 June, I got another SMS stating that delivery had failed and would be reattempted. I contacted the courier company and was told the driver had been hijacked. I informed Telkom immediately, only to find they weren’t even aware of the incident. I was told they’d wait for the police report before proceeding and would keep me updated—yet again, no one contacted me.

After hearing nothing, I called again on 11 June. An agent said they would cancel and re-order the device for me. I followed up once more on 19 June, only to be told that without the police report, they couldn’t proceed. I was again told I would be updated—but at this point, I’ve lost confidence in that promise.

It’s been over two months since my initial upgrade request, and more than two weeks since the hijacking incident. Despite multiple follow-ups from my side, Telkom has shown no initiative in keeping me informed or resolving the matter. This level of service is utterly unacceptable.

If things don’t change soon, I’ll have no choice but to take my business elsewhere.

What a shit service !!!!!!!!
My contract ended and they still debiting me !
When calling and emailing they then send me to debt collectors wtf !!!!!!!

I don’t even want to hear about this service !!!!!!!
Seriously how can you live with yourself stealing hard working people’s money !

i have been trying to get through toTelkom , have been going back and fourth with being transfered to the right department even though the option i picked was correct, worst part is every transfer only ends up with me having to wait for 30 min until i hang up and repeat the same process again. it would have been bearable if your consultants werent so dismissive and down right rude. transferring me anyway while im still explaining and asking for a direct number since i didnt wanna go through another transfer that would end up in a dead end for the 10th time. it is unfair that you emailed me and gave me the number i had to call in order to make the cancellation. i am using the channel i was directed to use but why then do i have to suffer because of how you did not put the right department at the end of the line on the option the bot was saying was for that department?

I've been paying my account for 2 years with no problems until when I had to cancel their contract on data. This guy's keep debiting my account even though I have paid all their amount. They keep charging extra 205 even though I Did just pay. This has to stop I'm tired. How do I stop this debit I don't owe them.💔

My order is listed as iPhone 15 128Gb Black which is a colour I did not request or authorise.

I was promised a callback to amend this and this was not done.

My contract included the R1000 accessories voucher. When I called to enquire about this, apparently this was not “selected” by the agent that assisted me. Whose problem is that when I received a callback based on the item I had selected on the website with the voucher?? Which is still the promo in the website by the way.

I was told that I was upgrading from my existing SIM-only contract. To my surprise when I went in store to add insurance in my device, I was told that I have 2 seperate contracts(the existing SIM only, as well as the new iPhone one). Imagine my shock learning this!