Telkom Opiniones 

Stay away from TERRIBLE company. They illegally deducted money from my account and is refusing to refund the money. Don't make the mistake of ever getting a mobile phone contract from them. The treat their customers with no respect and dignity. They will be all smiles until you signed the contract but as soon as your signature is on that contract they will start to take your money.

Furious with Telkom and at how long they are taking to sort out this error with NuDebt!!! Many customers including myself have been handed over despite our accounts being 100% up to date! This has huge ramifications for our credit ratings and is a colossal mess up from Telkom. When phoning NuDebt and Telkom you just get told they know and they’re escalating the situation but the damage has already been done! Fuming

Telkom has the worst customer service. I have been waiting on the call over 30 min to be assisted to cancel my contract. Very disappointed horrible service

I bought my self a contract cellphone for the first time, was so excited to receive my package only to find out that Teboho Phatsoane sold me a lie, when i received my package, it was not completed, i have been calling their office with no assistance.
As i was asking question to this consultant Zama she puts word in my mouth her being so dismissive towards clients. Their service is poor they even lie to clients

In 2023 i was moved from a fixed line service to mobile and didn't receive a new handset for months so couldn't make or receive calls. I eventually had to close the account. A credit was passed at the time to clear the balance before closing the account. I'm now (2025) harassed by a debt collector for an outstanding amount arising from the account not being closed timeously.

I have been with Telkom from 2021. Last month April I send insurance claim for the mobile phone that my son was robbed of. The insurance required several documents including Telkom statement, i sent them all docs that were required, to my supprise and confusion i was told that the invoice that I recieve every month is not acceptable for claim, I must get statement. I went to Telkom shop to request the statement, i was given the same invoice that I am receiving every month and I was also told that my contract was registered as Business account of which i was not aware of. I request them to change it to Personal account but they said they cannot change it, I must go the the shop where I bought the phone. I am stucked now because my claim cannot be process just because of statement. I also called customer service contact number also i did not get help. It's now a month waiting for for the claim to be process.

Telkom you are the worst i have canceled insurance with them early much it was confirmed that its canceled given prior 30 days and they took their money. This month again they took my money I went mad and email them they ask for documents to refund me i sent them hoping next response will be positive. Today again the sent a message requesting same document again im so pissed off taking this telkom insurance can actual give you diagnosis like depression if you nkow what go for you refrain from taking this insurance you will regret it i want my money.

Unreliable and exceedingly poor service from Telkom.

Our fibre has been more off than on this week, and we've reported it several times. When they do claim it's been 'resolved', it goes off within a few hours.
And we can't get any service on the app or online to log the fault or track it, everything is offline when we try, and my husband keeps having to phone to report...
...and nothing gets done.
I work from home, as well as we have family visiting for the holidays, with streaming being a necessary utility.
But does Telkom care about that? No, they clearly don't.

Bought a bundle on the app using my card. Never received the bundle after more than a month of attempting to get my R599 back i decided to give up. They have stolen my money and do not even deserve a 1 star rating.

If they do this with 1000 customers they would have stolen R599 000 .

Criminql to say the least.

Choose a different branch if you can!

I just had an unfortunate experience at Telkom Mobile at Jabulani Mall while trying to obtain a new data line.

I was helped by a very courteous young male trainee, however his more senior female colleagues that flanked him at the service desk were quite hostile towards him which impacted the service I received.

I did not receive what I sought, and had to leave in order to relieve the young gentle man from the tension his request for assistance created.

I still don't know the details of the new line, although it has been RICA'd.

Really, if you can opt for another branch.

Telkom staff are useless and clueless as to what Telkom actually offers. They only tell you what you want to hear so that they can get a deal. Went in to Telkom to sort out a dongle which we actually didnt want but they pushed and made it sound so glam on the phone. We then decided to upgrade our one contract. They only had this pathetic cell OPPO and said that we must try it out and if not happy can bring back within 7 days. Took the rubbish phone back and then they said NO WE CAN ONLY EXCHANGE IF CELL FAULTY. CLUELESS STAFF ..... A BUNCH OF LIARS...Now we sit with this RUBBISH cell phone

two weeks with network yet Telkom has the audacity to deduct R539 ,infact ever since i took contract with Telkom last year i have nothing but trouble,patethic customer services and pathetic network,would not recommend Telkom even to my worst enemy,company that makes billions yet fail to provide good quality network

I spoke to Caroline, very rude and incompetent agent. Telkom is useless and their customer service agents. The agent was not listening she was speaking over me all the time, the line got disconnected did I get call back? No l, and I'm not suprised. She even mispronounced my name twice and I had to correct her. She first called me Thandekile, the second time she called me Nicole or something and she even raised her voice. The nerve!

Telekom !!!!!
Hat betrogen und betröge weiter die Kunden
Habe neue mobil Vertrag mit für 24.99 Euro abgeschlossen
Die gleiche habe ich auch auf dem Band bestätigt
Kamm aber mit 29,99 Euro. Vertrag sofort gekündigt
Da wird sich nicht ändern !!!
Man muss jetzt sogar Dienstleistung gebühren für Beratung Service in Telekom Shop
Wird immer besser

Jaseline was always there for me when ever I needed a solution, she assisted me get the best deal from telkom

Avoid Telkom at All Costs – Incompetence and Terrible Service

If I could give zero stars, I would. Telkom is hands down the worst service provider I’ve ever dealt with. I canceled a phone contract within the legal cooling-off period and returned the device as required. Despite doing everything by the book, Telkom still tried to charge me cancellation fees and kept pushing me from department to department instead of fixing their mistake.

Their customer service is an absolute joke—every email response is just them passing the problem onto someone else instead of actually resolving it. It took multiple emails, proof of return, and constant follow-ups just for them to acknowledge that I returned the device. Now, they’ve opened yet another case to "waive the charges" that should never have been there in the first place.

This company has no regard for their customers or their time. If I hadn’t fought back, they would’ve happily charged me for a device I don’t even have and let it affect my credit profile. Avoid Telkom unless you want endless frustration and incompetent service.

Dear Telkom Customer Service,

I am writing to formally lodge a complaint regarding the unsatisfactory experience I have encountered with your Sandton City branch and the lack of urgency in resolving my account issue.

Three weeks ago, I upgraded my phone contract at your Sandton City branch. However, yesterday, I was informed that my account had been locked due to an incorrect limit increase request submitted at that branch. After holding for over an hour, I was advised to pay R470, which I promptly did. I then spoke to Pat, the branch manager, who informed me that I needed to pay an additional R420. To resolve this, I paid R450, an extra amount to cover the outstanding balance, bringing the total to R920.

Despite fulfilling all payment requests, my account remains locked, and I am unable to access my services. As a result, I have lost two full business days that I rely on for work-related tasks. The lack of urgency and the confusion surrounding the issue is completely unacceptable.

As a new Telkom customer, I am deeply disappointed by the poor level of service I have received. It is clear that both your front-office and back-office teams lack coordination, and there seems to be a significant gap in understanding and communication of your products and services.

I urge Telkom’s management team to address this issue promptly and investigate the underlying disconnect within your organization. It is critical that this situation is resolved immediately to prevent further disruption to my business.

I hope to receive a swift and effective resolution to this matter. Until then, I cannot, in good conscience, recommend Telkom to anyone seeking reliable service.
Reply (2)

Kevin’s reply
15 Mar 2025 at 18:29
I am writing to express my frustration as my account remains locked despite having made the required payments. I have now lost three full business days due to the lack of assistance in resolving this matter.
Could someone kindly prioritize unlocking my account as soon as possible? The prolonged delay is significantly impacting my ability to conduct business.
I would appreciate your immediate attention to this issue and a prompt resolution.

15 Mar 2025 at 19:17

Despite following all necessary procedures, my account remains locked due to a failure on the part of the Sandton City branch to properly process my upgrade. This situation has now extended over three full days and is approaching a fourth day with no resolution in sight.
Pat Nxusa, the branch manager at Sandton City, has been unable to offer any meaningful assistance, and I strongly believe his manager’s involvement is now necessary due to a significant disconnect within Telkom. He has not provided any valuable feedback or updates, and the staff at the Sandton City branch appear to be unaware of how to resolve this issue, even though they processed the new contract. The lack of support from both the branch and the billing department is unacceptable and highly unprofessional.
This ongoing issue has left me feeling completely helpless and is severely disrupting my ability to conduct business. I hope that Telkom management reads this and understands the level of frustration and damage caused by the lack of effective service. The disorganization and lack of customer care from a company of Telkom's stature is incredibly disappointing.
I urgently request that immediate action be taken with the right managers getting involved to resolve this matter. I would also appreciate your intervention to ensure that no other customers experience similar issues in the future.

I visited a Telkom booth in Cape Town at Golden Acre on 25.02.2025. Had a problem with my D-Link router and wanted them to assist me change my password as it has been cracked into. I had forgotten my charger and they did not have it at the booth. I really could not believe how Warren Tregonning[Consultant] went an extra mile to assist me. He had to walk to their other nearby branch in Aderly street i guess and brought the charger. This shocked me as I have given hope in having people in the service industry going that far to help a customer. To Warren, "keep up the great work" and thank you once again for your assistance👌

From: Floyd Tshepo Rapesioa

Paying Telkom as a favour, don't expect any service!
Telkom decides to switch off accounts whenever they feel like it. My husband and I have been customers on contract for around a decade now and they periodically decide to switch off and lock our cell phone contracts for no reason. When you call to find out what is happening they are utterly useless and need to be informed what an audit is. They take debit orders for random amounts whenever they feel like it and, you guessed it, getting to the bottom of it is impossible! We've been paying every month, without fail and have been unable to use our phones for over a month now because of this. So apparently Telkom gets paid as a favour and you get a nice paper weight in return. Great job Telkom, here's a round of applause!